amillan jisc lync education presentation
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TRANSCRIPT
Introduction – Amillan & What is Lync?Lync experienceWhy would I be interested - Change and opportunities?
Lync -education delivery in the mobile age
Amillan – what we do for our customers
Infrastructure Cabling•Around 4 million end-points installed
Data Networking•Intelligent Networks /Data Centre Switching
Voice/Unified Communications•Contact Centres/Collaboration/Mobility
Cloud/Network-based Services•Hybrid solutions for maximum flexibility
Amillan value-added services•Integration expertise and managed services
Fully Integrated Communications Solutions
What is Lync?
Audio, Video,and Web Conferencing
Lync Connects People in New Ways
Location independence - modality & device choice
Audio, Video,and Web Conferencing
Lync Connects People in New Ways
Location independence - modality & device choice
AudioConferencing
AudioConferencing
E-mail andCalendaringE-mail and
CalendaringWeb
ConferencingWeb
ConferencingTelephonyTelephonyVideo
ConferencingVideo
ConferencingVoice MailVoice MailInstant
Messaging (IM)Instant
Messaging (IM)
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Authentication
Administration
Storage
Common Communication Silos
Authentication
Administration
Storage
Compliance
Authentication
Administration
Storage
Compliance
Microsoft Unified Communications Vision
InstantMessaging
InstantMessaging
E-mail andCalendaringE-mail and
CalendaringUnified
Conferencing:Audio, Video,
Web
UnifiedConferencing:Audio, Video,
Web
On-Premises In the CloudOn-Premises In the Cloud
Telephony andVoice Mail
Telephony andVoice Mail
Why should I be interested in Lync?
Live Demonstration
Use• Intuitive• Single interface• Common experience
across platforms• Integrated to workflow• Flexible• Empowering• Location independence• Collaborative
Finance• Leverage existing
investments• Reduce PBX costs• Reduce call costs• Reduce training & admin• Reduce hardware• Reduce power
consumption• Fewer devices & multi-
function
Manage• Standards based• Familiar environment• Built as a suite• Great tools• Fully integrated• Single technology
environment
Do MORE With less
Where do
customersbenefit?YOU
Travel Costs savings…
Up to30%
Audio Conferencing savings…
Up to95%
Telephony (call cost) savings…
Up to75%
Infrastructure (PBX) savings…
Up to60%
Facilities savings…
Up to30%
Microsoft saved on VoiceConferencing…
$12m
How we connect How we study Where we study When we study Who we employ How secure we are How green we are What we own How we manage
The World Is Changing …..
TechnologySocialEnvironmentalLegislation
Stimulus
Driven by many factors:
How we Manage Who we Employ
When westudy/workHow we study/work
How we ConnectAnd share
Where we study/work
What we Own How Secure we are How Green we are
How we connect How we study Where we study When we study Who we employ How secure we are How green we are What we own How we manage
ThisDevice
These Devices
is being replaced with
ThisDevice
is being replaced with
These Devices
TheseDevices
are being replaced with
This…..
Singlefunction
Multi-function
is being replaced with
Singlefunction
is being replaced with
Multi-function
TheseDevices
are being replaced with
This…..
Fixedlocation
Mobile
is being replaced with
Fixedlocation
is being replaced with
Mobile
Fixedlocation
are being replaced with
Mobile
Multi-FunctionMobile devices
The World Is Changing …..
Explosion of device choice
Lync is transformational
What you do get….
Current organisation, people andresourcesCurrent processes, practices andmethodsCurrent technology capabilities,deployment and restrictionsThe opportunity to transform youroperational efficiency and effectivenessthrough a connected environment
What you don’t get with Unified Communication….
Lync is transformational
Technology has always been acatalyst for change
It is an enabler
Which drives transformation
What you don’t get with Unified Communication….
So what happens next….
Enabling the change
The Lync Effect
BYOD &CYOD
Cloud InformationManagement
COMPLIANCE
BUSINESS CONTINUITY
SECURITY
IT GOVERNANCE
Fixed &Mobile
- The Enabler
All your staffAll your studentsAll their locations
All their informationAll their devices
All the time
How to get there?
If you don't knowwhere you are
IP environment (Cabling & Power) LAN / WiFi Infrastructure readiness Device strategy Mobile Services Legacy PBX migration Support during transition / contractual issues Quality Of Service DHCP, IP Addressing scheme & VLAN Design Firewall & data security Telephone extension numbering plan Resilience (Core, WAN & Remote sites)
Technology Check List
Top level buy in Executive sponsor Requirements definition Process alignment Awareness campaign Hands on workshops End user champions Pilot programmes
People Check List
Amillan are able to help a college develop theorganisation through the use of their experiencedconsultants, methodologies and framework tools.
Process People
Technology
Amillan are able to help a college develop theorganisation through the use of their experiencedconsultants, methodologies and framework tools.
“The solution provided by Amillan has brought a number of
immediate cost and productivity benefits to DSGi. The new
infrastructure is IP enabled giving us a future proofed platform
for developing new branch services.”
“The solution provided by Amillan has brought a number of
immediate cost and productivity benefits to DSGi. The new
infrastructure is IP enabled giving us a future proofed platform
for developing new branch services.”
“The primary goal of the new solution was to answer more calls,
more efficiently. Thanks to Amillan, we have already increased
revenue from insurance policy sales, reduced abandoned calls
by 25% and improved customer service”
“The primary goal of the new solution was to answer more calls,
more efficiently. Thanks to Amillan, we have already increased
revenue from insurance policy sales, reduced abandoned calls
by 25% and improved customer service”
“ Amillan has taken a leadrole in the development anddeployment of our IPtelephony strategy. Theirexpertise and experience hascontributed to the swiftimplementation of our newLINK building project.”
“ Amillan has taken a leadrole in the development anddeployment of our IPtelephony strategy. Theirexpertise and experience hascontributed to the swiftimplementation of our newLINK building project.”
“We have worked with Amillan forover 15 years now and in that timewe have completed many projects, allof which are always against very strictdeadlines and Amillan have alwaysmeasured upto the challenge”
“We have worked with Amillan forover 15 years now and in that timewe have completed many projects, allof which are always against very strictdeadlines and Amillan have alwaysmeasured upto the challenge”
“Amillan clearly demonstrated its experience in theprecise co-ordination and management of thecommunications infrastructure installation project; weknew Amillan would deliver.”
“Amillan clearly demonstrated its experience in theprecise co-ordination and management of thecommunications infrastructure installation project; weknew Amillan would deliver.”
“Amillan’s solution has provided both thefull spectrum of technologies we needed,and a competitive cost. In addition, a keyfactor in the success of the project hasbeen Amillan’s precise and encompassingproject management. The fact that onecompany has been able to provide allaspects of the solution for YorkshireHousing Ltd has made the wholeinstallation much more straightforward.This has proved invaluable, and we aredelighted with the project.”
“Amillan’s solution has provided both thefull spectrum of technologies we needed,and a competitive cost. In addition, a keyfactor in the success of the project hasbeen Amillan’s precise and encompassingproject management. The fact that onecompany has been able to provide allaspects of the solution for YorkshireHousing Ltd has made the wholeinstallation much more straightforward.This has proved invaluable, and we aredelighted with the project.”
“Amillan completed the initial IPtelephony rollout to 400 employees in justtwo months, allowing the university tomigrate staff to the office with minimaldisruption. Moving forward, we’re lookingto use technology to enhance the studentexperience, thanks to the new IP platformfrom Amillan, communications servicessuch as these are now well within ourreach.”
“Amillan completed the initial IPtelephony rollout to 400 employees in justtwo months, allowing the university tomigrate staff to the office with minimaldisruption. Moving forward, we’re lookingto use technology to enhance the studentexperience, thanks to the new IP platformfrom Amillan, communications servicessuch as these are now well within ourreach.”
“Our experience with Lync improved dramatically once Amillanbecame involved. Problems that had dogged us for monthswere rectified within days and Lync suddenly became auseable enterprise voice platform for us. The changes thatAmillan made has opened up new opportunities for us tointegrate Lync further with our current PABX environmentgiving our users more capability as they make the transition toLync and enabled us to retire the legacy voicemail system.After our poor initial experience, it's refreshing to be able tocall upon skilled and knowledgeable people at any time.”
Who else trusts Amillan?
Carry out a gap analysis to identify areas for focus Define operational support structure
Develop & implement a transformation plan Programme management of the change process
Measure & track business benefits
Snapshot
Understand business vision, strategy and challenges Undertake a high level review of college processes with
consideration of learning implications Assess & review the existing IT Infrastructure Run awareness workshops to introduce new ideas Identify pilot schemes
Amillan Approach
• Understand your vision• Identify the current position• Introduce thought leadership & innovation• Create business case & ROI models• Help define the road map• Transition & Transformation services• Added value consultancy services
AnyQuestions?Ask me about a Proof of Concept
what we do isn’t important…..
it’s what we do forYOU that really matters
