aircraft interior comfort and design illustrated 2011 vink

aircraft interior comfort and design illustrated: a summary of the book content

aircraft interior comfort and design illustrated: a summary of the book content

Prof dr Peter Vink p.vink@tudelft.nl

aircraft interior comfort and design: aircraft interior comfort and design:

Prof dr Peter Vink p.vink@tudelft.nl

-A study based on 10,032 trip reports-An overview of the literature-The ideal comfort flight-Interior pictures made by passengers

the comfort experience process the comfort experience process

expectations

first sight short term comfort

long term comfort

comfort

discomfort

no discomfort

history state

soundvision smell

temperature/ humiditypressureposture/ movement

discomfort comfort

fatigue luxurypain safeposture refreshmentstiffness well-beingheavy legs relaxation

factors related to (dis)comfort (Zhang et al.,1996) factors related to (dis)comfort (Zhang et al.,1996)

preflight factors influence comfort (Konieczny, 2001) preflight factors influence comfort (Konieczny, 2001)

0 0.2 0.4 0.6 0.8

Legroom

Hygiene

Crew

Luggage room

Food

Neighbor

Information

Waiting

Seat

Toilet

correlation coefficients between comfort and the aspect

n=10,032

no legroom: why seat pocket here? no legroom: why seat pocket here?

bright fresh interior = pos. corr. comfort bright fresh interior = pos. corr. comfort

friendly crew = pos. corr. comfort friendly crew = pos. corr. comfort

worn out seat = neg. corr. comfort worn out seat = neg. corr. comfort

much luggage space = pos. corr. comfort much luggage space = pos. corr. comfort

good food = pos. corr. comfort good food = pos. corr. comfort

middle seat = neg. corr. comfort middle seat = neg. corr. comfort

lack of information = neg. corr. comfort lack of information = neg. corr. comfort

waiting + long walking = neg. corr. comfort waiting + long walking = neg. corr. comfort

clean toilet = pos. corr. comfort clean toilet = pos. corr. comfort

first class = not always high comfort expectations play an important role

first class = not always high comfort expectations play an important role

conclusion conclusion

If you want high passengers comfort ratings give priority to:

• Leg room and good seats• Training of crew (friendly and information)• Clean planes• Influence expectations

More background information in the book: Aircraft interior comfort and design by P. Vink & K.Brauer, CRC Press, Boca raton, 2011