active listening reflective listening

Active ListeningReflective listening

Listening Orientation

Reflective Technique

Listening Orientation

“The Therapist’s Hypothesis”

Capacity for self-insight, problem-solving, growth resides primarily in the speaker

How does this person see themselves and

their situation?

Orientation of the listener:

Empathy

Acceptance

Congruence

Concreteness

Reflective technique

1. Increase the listener’s understanding of the other

2. Help the other clarify their thoughts

3. Reassure the other that someone is willing to attend to his/her point of view.

Principles of reflective listening

• More listening than talking

• Responding to what is personal

• Restating and clarifying what is said

Principles of reflective listening

• More listening than talking

• Responding to what is personal

• Restating and clarifying what is said

• Trying to understand the feelings contained in what the other is saying

• Working to develop sense of the other’s frame of reference

Principles of reflective listening

• More listening than talking

• Responding to what is personal

• Restating and clarifying what is said

• Trying to understand the feelings contained in what the other is saying

• Working to develop sense of the other’s frame of reference

Respond with acceptance and empathy

Dangers to avoid