“Active Listening”

Presented By: Tahreem Mehmood

“Active Listening”

Active listening is a structured way of listening and responding to others, focusing attention on the "function" of communicating objectively as opposed to focusing on "forms", passive expression or subjectivity.

What Is the Difference between Hearing and Listening?

• Hearing is the process of perceiving sound produced by any sound source in the environment while listening is the process of deriving meaning from organized sounds.

• Hearing = Physiological

• Listening = Psychological

Dr. Julie said:

• “You never listen” is not just the complaint of a problematic relationship; the richness of life doesn’t lie in the loudness and the beat, but in the timbres and the variations that you can discern if you simply pay attention.

When and How to use ACTIVE LISTENING:

Active listening is especially useful in two general situations:

• When you are not certain you understand what the other person means.

• When an important or emotionally charged message is being sent. Senders will often cue you to the fact that they are saying something particularly significant.

Example

• CLOE: I'll never get a transfer.MARIE: You're feeling really frustrated. aren't you? (Active Listening.)CLOE: Yeah. Everyplace I go they tell me to leave a resume. And then they never call.MARIE: You think you're getting the runaround. (Active Listening.)CLOE: Exactly. If they haven't got any jobs, why don't they just say so?

“Importance of Active Listening”

m

“Barriers Of Active Listening”

Noise

Note Taking

Thinking about Responses

s

OF ACTIVE LISTENING

and

Listen & Rephrase

• Rephrasing a message shows the speaker you are listening to her message.

• Listen carefully to a speaker's message, mentally culling the most important facts.

Ask informed Questions

• Active listeners ask questions strictly to gain important information about a speaker's message.

• These questions are direct, to the point and show the listener you are listening, while giving you important information.

Listen & Watch

• People speak with words, but they also speak through body language.

• Active listeners look for body language cues as a source of information.

Conclusion

Kevin Murphy says:

“The better you listen, the luckier you will get”

“Thank You”