active learning classroom

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Roles of the servicescape

PackagingFacilitatorDifferentiatorSocializer

flickr photo by Alper Çuğun shared under a Creative Commons (BY) license

Roles of the servicescape

PackagingFacilitatorDifferentiatorSocializer

Roles of the servicescape

PackagingFacilitatorDifferentiatorSocializer

"Raffles Hotel Lobby" by Eustaquio Santimano shared under a Creative Commons (BY-NC-ND) license

Roles of the servicescape

PackagingFacilitatorDifferentiatorSocializer

"Gatwick Airport 10/07/2011" by DG Jones shared under a Creative Commons (BY-NC) license

A Framework for Understanding Environment-User Relationships in Service Organizations

Source: M. J. Bitner, “Servicescapes: The Impact of Physical Surroundings on Customers and Employees,” Journal of Marketing 56 (April 1992), 57–71.

Vilken social interaktion uppmuntrar designen av en traditionell klassrum till?

Är det bra?

• Metaanalys av 225 studier• 1.5 gånger högre risk att

inte klara examinationen vid katederundervisning

• Effekter i alla klasstorlekar• Störst effekt i mindre

klasser (n ≤ 50)

https://youtu.be/7c-mgLi8p9c

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