across the corporate universe | maciej płonka at ux riga 2016

ACROSS THE CORPORATE UNIVERSE UX RIGA 2016

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MACIEJ PŁONKA

@MACIEJPLONKA

@EDISONDASTUDIO

UX CONSULTANT

EDISONDA

CORPORATE CLIENT

HIPPO DESIGN BY COMMITTEE SILOING GOVERNANCE LEGACY MINDSET AND TOOLS MEETINGS AND MANAGERS STEERING COMMITTEE

RESPONSIBILITY

UX AS CREATING DESIGN DELIVERABLES

UX AS TEACHING THE MINDSET

DOES HIRING A DESIGNER MEAN I BECAME „DESIGN-ORIENTED”?

START BY GOING BEYOND EXPECTACIONS

12 © EDISONDA 2016

WHAT IS TAURON?

13 © EDISONDA 2016

WHAT IS TAURON?

13 SUBSIDIARIES WITH VERY DIFFERENT FUNCTIONS

30 000 WORKERS, FROM MINERS TO CUSTOMER SUPPORT

SOME INTRANETS OR INTRANET-LIKE SOLUTIONS IN-PLACE

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GO BEYOND EXPECTATIONS

1. Present how to think about UX project.

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GO BEYOND EXPECTATIONS

1. Present how to think about UX project.

2. Project is a story – present it as such.

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GO BEYOND EXPECTATIONS

1. Present how to think about UX project.

2. Project is a story – present it as such.

3. Be a little different.

OFFER MORE THAN YOU’RE ASKED FOR

WHY?

GROUP SUBSIDIARY

25 INTERNAL PR MOVIES 20 SCREENCASTS „MAKING OF” MOVIE

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OFFER MORE THAN YOU’RE ASKED FOR

1. Don’t question client’s presumptions, tactfully challenge.

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OFFER MORE THAN YOU’RE ASKED FOR

1. Don’t question client’s presumptions, tactfully challenge.

2. Offer an outside perspective.

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OFFER MORE THAN YOU’RE ASKED FOR

1. Don’t question client’s presumptions, tactfully challenge.

2. Offer an outside perspective.

3. Be „Socratic”.

SHOW STRENGTH OF SIMPLICITY

http://blog.sqlauthority.com/tag/sql-statistics/, http://www.upcindex.com/9780470185483

http://www.progarmentusa.com/META-1963-Mens-Lab-Coat-p/1963.htm,

http://www.huffingtonpost.com/dr-boxer-wachler/give-thanks-for-your-eyes_b_6142554.html

http://abcnews.go.com/Lifestyle/years-off-ears-eartox/story?id=25128185

OBSERVE AND LISTEN

BE CURIOUS

_01_NEW_NEW _03_THISONE _130313_150313 _THISONEFORSURE

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SHOW STRENGTH OF SIMPLICITY

1. The simplest methods can bring most valuable results.

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SHOW STRENGTH OF SIMPLICITY

1. The simplest methods can bring most valuable results.

2. Try to approach those „actually working”.

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SHOW STRENGTH OF SIMPLICITY

1. The simplest methods can bring most valuable results.

2. Try to approach those „actually working”.

3. Having a bigger picture in mind, hunt for details.

53 © EDISONDA 2016

NEW EMPLOYEE

TEAM UP AND EDUCATE

WHAT IS UAM?

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TEAM UP AND EDUCATE

1. Engage your client, don’t do things in isolation.

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TEAM UP AND EDUCATE

1. Engage your client, don’t do things in isolation.

2. Consider your client not as a mandator, but user/stakeholder.

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TEAM UP AND EDUCATE

1. Engage your client, don’t do things in isolation.

2. Consider your client not as a mandator, but user/stakeholder.

3. Show clear link between analysis/research and design.

ONE SMALL STEP..

THANK YOU

@MACIEJPLONKA