7 principles of political leadership
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Political Leadership 200Lecture 12
Seven Guiding PrinciplesBe an achieverBe pragmaticPractice strategic humilityBe customer-focusedBe committedBecome an optimistAccept responsibility
Success FactorsWorkleader Ranking
Individual competenceExperience on the “front lines”Respect of customers/constituentsRespective colleaguesSupport of loved onesFormal educationSupport from the organizationSupport from the bossOtherluck
Success FactorsAverage Leader Ranking
Support from the organizationSupport from the bossFormal educationLuckOtherRespect of customers/constituentsIndividual competenceExperience in the front line of serviceSupport of loved onesRespect of colleagues
The SelectorGoal: Select for the customerMethod: Socratic selection processTool #1: Focused QuestioningTool #2: Four Steps to SelectionApply tools to four core selection scripts:
HiringReselectionDebriefingSeparation
The Selector ToolsFocused Questioning
Prompt the candidate to speak spontaneouslyTrack early experiences
Four Steps to SelectionEstablish a context for actionConduct a formal assessmentDiagnose and evaluate resultsTake action
The ConnectorGoal: Build and enhance relationshipsMethod: Multipath communicationTool #1: The Connection LadderTool #2: The Relationship Styles Grid
Customize communications to match preferred styles of relating
Transform negative energy of opposition into positive energy of commitment
Multipath with all stakeholders
The Connection Ladder Connection
Commitment Empowerment Empathy Involvement Awareness Contact Indifference Avoidance Hostility Contempt
Disconnection
Relationship Styles Grid
Rational Relator
AnalyticalFactualTechnical
Intuitive Relator
ConceptualizerVisionary
Creative
Functional RelatorPlannerOrganizerControlled
Personal RelatorSensitive
SubjectiveTalker
The Problem SolverGoal: Produce ResultsMethod: The Problem-Solving ProcessTool #1: The Problem Transformer
What did we do? How much time and money did it take? What problems got in the way? How much time and money did that take? What improvement can be made?
Tool #2: The Problem Analysis Identify Must Do’s Apply the process
The EvaluatorGoal: Enhance individual performanceMethod: Diagnose issues and create
improvementsTool #1: Key Principles of Effective Eval.
Define the what and why of evaluationWhat--outstanding service to customers &
team, stewardship, and technical expertiseWhy--to serve customers
The Performance Appraisal Worksheet
The NegotiatorGoal: Serve the customer by achieving
consensus on what needs to be doneMethod: Consensus negotiationTool #1: Customer Needs AnalyzerTool #2: The Consensus Negotiating Guide
The Customer Needs AnalyzerTechnical Needs
Does the solution meet specifications for performance and cost?
Strategic Needs
How will the solution take us where we need to go?
User Needs
How will the solution work for me?
Social Needs
How will the solution support the culture?
The HealerGoal: Mend the fabric of organizational lifeMethod: The healing processTool #1: The Healing Needs AnalyzerTool #2: The Healing Guide
The Healing GuideRecognize the signsIdentify the stressorsIdentify the changes in the life situationIdentify the problem (80/20 rule)Evaluate urgency and importanceBrainstorm solutionsSelect a solutionTake action Evaluate results
The ProtectorGoal: Respond to threats to organizationMethod: Risk assessment and conflict
managementTool #1: Risk Assessment Guide
Identify risk Whom or what does the risk affect? Identify level of risk Identify the risk’s likely duration Plan to take charge Learn from the risk
Conflict Management GuideUse conflict as opportunity to take initiativeAssess the risk personallyContain the risk and minimize contaminationNever buy into others’ criticisms without
validationCorrect misrepresentations immediatelyAddress one conflict or risk at a timeMake parties responsible for their behaviorMeasure solutions against values & mission
The SynergizerGoal: Create a whole greater than the sum of
its partsMethod: The Synergizer ProcessTool #1: Choices for Change
SynergyEntropyFeel good changeCrisis-driven change
The Seven-Step Guide toSelf-ImprovementEstablish contextMeasure mission effectivenessIdentify opportunitiesMobilize supportTake actionEvaluate resultsImprove continuously
PerseveranceI have, despite all disillusionment, never,
never allowed myself to feel like giving up. This is my message today; it s not worthy of a human being to give up.Alva Myrdal, Nobel Peace Prize Winner, 1982
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