5 ways to reassure your travelers in an uncertain world

5 Ways To Reassure

Your Travelers in an

Uncertain World

Who Are We?

Scott Walton

SWalton@RoamRight.com

443-279-7340

#RoamRightFTA

• Member of US Travel Insurance

Association

• Senior Vice President is on the

Board of Directors

• A+ Ratings

• Licensed in all 50 states and

Washington, D.C.

Who Are We?

#RoamRightFTA

Who Are Our Clients?

• Affinity Groups

• Aggregators

• Brokers

• Clubs and Organizations

• Colleges and Universities

• Corporations

• Host Agencies

• Mission Groups

• NGO/Non-profits

• Online Travel Providers

• Tour Operators

• Travel Agents

Travel Concerns

• Safety, Security, Terrorism

• Natural Disasters

• Health, Illness, Injury

#RoamRightFTA

How to Keep Your Travelers

Traveling

5 Ways to Keep Your Travelers Traveling

Reassure your travelers and help them understand

The world is unpredictable

× Stop traveling?

Acknowledge Concerns

Equip Your Travelers

Information

Tools

#RoamRightFTA

Cancel for any Reason

• Apprehensive travelers

• Coverage for terrorism

• Good travel insurance plan

Help in an emergency

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Translation Resources

24/7 emergency availability

Translation services via mobile app

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Poll

What percentage of Americans speak more

than English?

18%

Placeholder

Language Barriers

Only 18% of Americans speak another language

Many resources to

overcome this obstacle

http://www.forbes.com/sites/collegeprose/2012/08/27/americas-foreign-language-deficit/

Review safety and

security with traveler

Evaluate the Safety of the Destination

#RoamRightFTA

Addressing Concerns

Websites, blogs, government agencies

Look to other countries

RoamRight mobile app

#RoamRightFTA

Mobile App

Up-to-date information

based on

• Travel destination(s)

• Proximity

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24/7 access to assistance

agency

Demonstrate Your Knowledge

Travelers trust you for recommendations

They need to know you know how to respond to an emergency

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Review Travel Assistance Services

24/7 Emergency Assistance

• Access to world-class medical and

security services

• Evacuation services for medical, security,

and natural disaster emergencies

• Help with missed connections and other

travel delays

Luggage Issues

Did the airline lose your suitcase?

Review Travel Insurance Coverage

We can work directly with the airline

to track your suitcase and ensure

that it reaches you

Baggage benefits allow

you to buy incidentals

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Medical Assistance

Review Travel Insurance Coverage

#RoamRightFTA

Network of physicians and hospitals,

available for consult in remote areas

4,500 medical providers globally

200+ countries and democratic republics

Manage 43,000+ cases each year

Poll

In 2014, what percentage of US travelers

visiting overseas did NOT have travel

insurance?

72%

Placeholder

Answer – D. 72%

According to the U.S. Department of

Commerce, National Travel and Tourism

Office, 72% of U.S. travelers going

overseas, did NOT have travel insurance.

What if your travelers were

in Paris in November?

#RoamRightFTA

RoamRight Takes Action

Travelers in affected areas identified

RoamRight outreach via email

RoamRight Takes Action

“I've used roam right [sic] several times and couldn't be happier. They helped me when flight delays led to a missed flight home from Argentina and covered my hotel and taxi the next day. And in my most recent travels, I was in Paris during the terrible attacks and awoke Saturday morning to an email from roam right assuring me that they were there to help with any difficulties in travel home that I may face. That proactive email from them meant the world to me.” - April

Help Travelers Prepare

Information

Tools

Hospital lookup Research destination- specific information

Access to Destination Information

#RoamRightFTA

Policy and ID cards

24/7 contact info

Access to Travel Insurance Policy

#RoamRightFTA

Access to Important Travel Documents

One place to store documents Strongly encrypted

#RoamRightFTA

Events that could impact

traveler’s plans

Alerts based on

• Travel destination(s)

• Proximity

Access to Important Travel Alerts

#RoamRightFTA

Help Your Travelers Once They

Return Home

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How You (and Travel Insurance) Can Help

1. Acknowledge concerns

2. Evaluate safety of destination

3. Demonstrate you know how to

respond in an emergency

4. Help travelers prepare for an emergency

5. Assist your travelers when they return home

#RoamRightFTA

Connect With Us

Questions

Scott Walton

SWalton@RoamRight.com

443-279-7340

facebook.com/RoamRightpartners

twitter.com/roamright

www.RoamRight.com/partners

Lisa Minton

LMinton@RoamRight.com

443-279-7337 linkedin.com/in/ScottWalton15 linkedin.com/in/LisaMinton