5 ways to reassure your travelers in an uncertain world
TRANSCRIPT
5 Ways To Reassure
Your Travelers in an
Uncertain World
• Member of US Travel Insurance
Association
• Senior Vice President is on the
Board of Directors
• A+ Ratings
• Licensed in all 50 states and
Washington, D.C.
Who Are We?
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Who Are Our Clients?
• Affinity Groups
• Aggregators
• Brokers
• Clubs and Organizations
• Colleges and Universities
• Corporations
• Host Agencies
• Mission Groups
• NGO/Non-profits
• Online Travel Providers
• Tour Operators
• Travel Agents
Travel Concerns
• Safety, Security, Terrorism
• Natural Disasters
• Health, Illness, Injury
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How to Keep Your Travelers
Traveling
5 Ways to Keep Your Travelers Traveling
Reassure your travelers and help them understand
The world is unpredictable
× Stop traveling?
Acknowledge Concerns
Equip Your Travelers
Information
Tools
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Cancel for any Reason
• Apprehensive travelers
• Coverage for terrorism
• Good travel insurance plan
Help in an emergency
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Translation Resources
24/7 emergency availability
Translation services via mobile app
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Poll
What percentage of Americans speak more
than English?
18%
Placeholder
Language Barriers
Only 18% of Americans speak another language
Many resources to
overcome this obstacle
http://www.forbes.com/sites/collegeprose/2012/08/27/americas-foreign-language-deficit/
Review safety and
security with traveler
Evaluate the Safety of the Destination
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Addressing Concerns
Websites, blogs, government agencies
Look to other countries
RoamRight mobile app
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Mobile App
Up-to-date information
based on
• Travel destination(s)
• Proximity
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24/7 access to assistance
agency
Demonstrate Your Knowledge
Travelers trust you for recommendations
They need to know you know how to respond to an emergency
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Review Travel Assistance Services
24/7 Emergency Assistance
• Access to world-class medical and
security services
• Evacuation services for medical, security,
and natural disaster emergencies
• Help with missed connections and other
travel delays
Luggage Issues
Did the airline lose your suitcase?
Review Travel Insurance Coverage
We can work directly with the airline
to track your suitcase and ensure
that it reaches you
Baggage benefits allow
you to buy incidentals
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Medical Assistance
Review Travel Insurance Coverage
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Network of physicians and hospitals,
available for consult in remote areas
4,500 medical providers globally
200+ countries and democratic republics
Manage 43,000+ cases each year
Poll
In 2014, what percentage of US travelers
visiting overseas did NOT have travel
insurance?
72%
Placeholder
Answer – D. 72%
According to the U.S. Department of
Commerce, National Travel and Tourism
Office, 72% of U.S. travelers going
overseas, did NOT have travel insurance.
What if your travelers were
in Paris in November?
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RoamRight Takes Action
Travelers in affected areas identified
RoamRight outreach via email
RoamRight Takes Action
“I've used roam right [sic] several times and couldn't be happier. They helped me when flight delays led to a missed flight home from Argentina and covered my hotel and taxi the next day. And in my most recent travels, I was in Paris during the terrible attacks and awoke Saturday morning to an email from roam right assuring me that they were there to help with any difficulties in travel home that I may face. That proactive email from them meant the world to me.” - April
Help Travelers Prepare
Information
Tools
Hospital lookup Research destination- specific information
Access to Destination Information
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Policy and ID cards
24/7 contact info
Access to Travel Insurance Policy
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Access to Important Travel Documents
One place to store documents Strongly encrypted
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Events that could impact
traveler’s plans
Alerts based on
• Travel destination(s)
• Proximity
Access to Important Travel Alerts
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Help Your Travelers Once They
Return Home
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How You (and Travel Insurance) Can Help
1. Acknowledge concerns
2. Evaluate safety of destination
3. Demonstrate you know how to
respond in an emergency
4. Help travelers prepare for an emergency
5. Assist your travelers when they return home
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Connect With Us
Questions
Scott Walton
443-279-7340
facebook.com/RoamRightpartners
twitter.com/roamright
www.RoamRight.com/partners
Lisa Minton
443-279-7337 linkedin.com/in/ScottWalton15 linkedin.com/in/LisaMinton