3 - cyber city concept

B A L I K P A P A N C Y B E R C I T Y

envisioning the making of

Richardus Eko Indrajit - indrajit@post.harvard.edu

The World is “already” Flat

“ The explosion of advanced technologies now means that suddenly knowledge pools and resources have connected all over the planet, levelling the playing field as never before, so that each of us is potentially an equal – and competitor – of the other.”

Thomas Friedman

No Significant Barriers to Communicate

DISTRIBUTORS

SUPPLIERS

CUSTOMERS

PARTNERS

Finance and Management

Manufacturing and Production

R&D and Engineering

Procurement Distribution

Supply Chain Logistics

Marketing Advertising

Sales Customer Care

Inward Focused Core Business Process and Applications

Internet/Intranet/Extranet

New Demand across the Global Market

Power shift to customer

Global Sales Channel Reduced Cost of

Selling and Buying

Converging Touch Points

Always Open for Business

Reduced Time-to-Market

Enriched Buying Experience

Customization Self Service Reduced Barriers of

Market Entry

Demographics of the Internet User

Power Shift to Communities of

Interest

Cybermediation

Logistics and Physical Distribution

Stock Market Behavior Branding

Acceptance

Actions Everywhere

Hyper Efficiency

Life is about Networking

Services

Services

Enterprise

Commercial Service

Providers

Home

Voice

Data Video Mobility

Cyber City Characteristics

“The network is the city …”

Run All Day Unwired Access Your Data On

all Your Devices Seamlessly

Communicate

Access/ Use Your Data Anytime

Anywhere

Convergence of All Industries

Education Construction

Healthcare Retail Utility

Main Requirements

PEOPLE =users

PROCESS =applications

TOOLS =technology

Everywhere Interactions and Interactivities

Social Services Field Worker Building Inspection

Code Compliance

eGovernment Self-Service

Kiosk

Automated Meter Reading Public Safety

Communications

Legislative Staff Collaboration

Digital Video Surveillance

Emergency Operations

DOT Communications

Modern networking enables improving productivity and efficiency of city operations

Citizens’s e-Life

e-learning

e-mail

web brow

sing

on-line computer gam

es

chating

digital library

digital museum

on-line shopping

mobile phones

e-ticket

home security

video on demand

video conference

remote health care

student � � � � � � �housewife � � � � � � � � � � � � �senior citizen� � � � � � � � � � � � �traveler � � � � � � � � �commuter � � � � �worker � � � � � � � � � �sales person � � � � � � � �

Full Blown Applications Spectrum

Government Field Case Management Regulatory Compliance License Applications

Public Safety Incident Mgmt Safety Inspection Legal Documentation Remote Monitoring

Education Classroom Note Taking Research Grading

Healthcare Point of Care Electronic Records Prescriptions and Order Entry

Energy & Utilities Service Calls Systems Mgmt Remote Monitoring

Retail Customer Service Inventory Mgmt

Manufacturing Machine Maintenance Logistics Plant Management

Construction & Real Estate Architectural Drawings Listing Management Site Inspection

Finance & Insurance Claims Adjustment Policy Sales Credit Applications

Telecommuting Email services Internet access

Group Activities Planning Logistics Collaboration

Convenience & Access Anytime, anywhere access Information exchange Email communication

Tourism Event planning Information

Business

Government

Citizens

End-to-End Solutions to the Public

WiFi WiMAX Private Networks 3G WAN Wire-line

NETWORK INFRASTRUCTURE

Client Devices Laptops, Tablets, Handhelds

Ruggedized Non-Ruggedized

HARDWARE

Public Safety

Traffic Mgmt eParking, etc

Land Management

Video Surveillance

Asset Management

Distance Learning Healthcare

MOBILIZED SOLUTIONS / SERVICES CATEGORIES

Automation eForms

RFID, Sensors, Smart Objects

Spatial GIS / LBS SOA, SOE, SOI

Security Data / Users

COMPUTING INFRASTRUCTURE

Bottom Line Needs

C U S T O M E R L A Y E R

L O C A T I O N L A Y E R

A P P L I A N C E S L A Y E R

INTEGRATION MANAGEMENT LAYER

IP LAYER Calling/Conferencing

Browser/User Interface

Search Engine

Messaging & Mail

Document Management

Online Support

Retailer Transaction

Electronic Publishing

Content Aggregation

Connectivity

Collaboration

Chatting

PRODUCTS AND SERVICES

KIOSK TELEPHONE TELEVISION INTELLIGENT MONITOR FAX

PE

RS

ON

AL

CO

MP

UT

ER

P

ER

SO

NA

L D

IGITA

L A

SS

ISTA

NT

IN PUBLIC IN VEHICLE

AT

WO

RK

A

T H

OM

E

FAMILIES CONSUMERS COMMUNITIES

BU

SIN

ES

S

INS

TIT

UT

ION

S

City Infrastructure

Intel Technology HT, VT, LT, iAMT, DC, MC, EM64T

SOI (Service-Oriented Infrastructure)

SOA (Service-Oriented Architecture)

Internet Service

Providers Digital Gov’t

Mobile Consumers & Workforces

Digital Homes

Digital Offices (SMB)

Enterprise

Mobile Workforce

Digital Office

Data Center Factory /

Warehouse

Sensors

Grid and Utility Computing

Communication

Grid Enabled

Storage

Grid Enabled

Compute

Grid Enabled

MessagingDirectoryDataOrchestrationResourcesSecurity

Web

Ser

vice

sW

eb S

ervi

ces

Grid Middleware Services

Utility Computing Services

OptimizationLoad BalancingBillingOrchestrationAccountingMetering

Communication

Grid Enabled

Communication

Grid Enabled

Storage

Grid Enabled

Storage

Grid Enabled

Compute

Grid Enabled

Compute

Grid Enabled

MessagingDirectoryDataOrchestrationResourcesSecurity

Web

Ser

vice

sW

eb S

ervi

ces

Grid Middleware Services

Utility Computing Services

OptimizationLoad BalancingBillingOrchestrationAccountingMetering

Utility Computing: Policy-based SLA/QoS, dynamic resource allocation, and pay-for-use

Grid:

Virtualization, Provisioning, Aggregation of shared/pooled Resources

Converged IP Networks: Voice/VoIP, Video and Data

Example of Cyber Estate

Kiosks Site/City Information Events Guide Local amenities Sponsor information Ticketing capabilities Vending capabilities Games Security - Link with Police

Example of Cyber Rally

Value of Cyber City

Growth of IT Exports from the nation

Dispersal of Industry to Tertiary Cities

Contribution to SME Enablement

Enhanced Employment Generation Nationwide

Catalyst of Regional Development

Overall Regional

Development

Nucleating effect on Employment

generation

Secondary Industries coming up

Improvement in Basic and Social

Infrastructure

Example of SME Enablement

Incubation Services

SME ENABLEMENT

AT CYBER CITY International

Cooperation

Marketing & Training Support

Example of SME Enablement

Plug ’n’ Play Office Space

Training Support

Marketing and Information Support

Startup unit

Self Sustainable size

Example of SME Enablement

Cyber City

SME ENABLEMENT CENTER

To promote OPEN

platform

Infrastructure support

Joint initiative of and Technology Partners

Technology Support by leading companies

The Digital Community Continuum

Unwire Mobilize

Digital Community Ready Community Integration Integrated Digital Community

Utilize Extend

ü  Establish Hot spots ü  Provide basic Wireless

access throughout city ü  Establish basic City Web

Portal ü  Develop a Public IT Plan

ü  Full Mobile Roaming ü  eService applications

deployed by all agencies ü  Inter-agency

interoperability standard established

ü  Federated Services & Security established

ü  Expand wireless broadband coverage (3G, Mesh, Wi-Fi, WiMAX)

ü  Deploy first applications that improve city services

ü  Implement network security policies

ü  Anytime, anywhere wireless broadband access

ü  Full deployment of efficient government services

ü  Citizen access to government services and information

ü  Seamless services integration across departments

Challenges in the City

Banking Shopping Taxes Working Multiple Identities

Cellular Wired WiFi Wimax

Incompatible Networks

Business Citizen Govt Employee

Disconnected Agencies

Tomorrow’s Cyber City

One Network

One Face

One Identity A single, portable identity based on strong security

An intelligent infrastructure supporting seamless access

A gateway to integrated e-Services spanning multiple agencies

Cyber City Ecosystem

Service Provider Role

Development Role

Regulator Role

1.Single window clearance and fiscal benefits under STP Scheme 2.Dispersal of industry to tertiary cities

Facilitation

1.Best Broadband connectivity solutions with VAS like IP-VPN & VoIP 2.Incubation space to SME

Creating enabling environment and providing technical infrastructure

1.  Policy modification 2.  Collaboration with state agencies &

educational institutions

Single Window Clearance and Infrastructure

provider

Stimulating Demand by creating enabling

environment

Interface between Govt. & Industry

ONE STOP SHOP

Building IN or Bolting OUT

Supplier Partner Headquarters Home Worker Branch

Integrated Network Foundation

Voice Management Security WLAN

Source: Cisco

Intelligent Information Network

The Connected

Home

CONSUMER COMMERCIAL

Smart Business

Communications Architecture

Service-Oriented Network

Architecture

ENTERPRISE

IP NGN

SERVICE PROVIDER

Source: Cisco

The Next Generation Network

VPNs Internet Content

Voice & Video Mobility Transport

IP Next-Generation Network

Connecting Customers with Services, Services with Networks,

and Networks with Each Other

Consumer Small/Medium Business

SP Wholesale Enterprise

Source: Cisco

Going to the New IP Network

One unified network for everything

Today Tomorrow

Telephone network

Mobile radio network

IP-Network

Multimedia Access - Advantages: •  easy to handle •  reliable •  mobile

Internet

IP is the Heart of Communication

Everything over IP

IP over Everything

IP to and from Everywhere

Toward Business Requirements

IP

Intelligence Flexibility

Adaptability

Services

Differentiation Loyalty Revenue

Efficiencies

OPEX CAPEX Profits

Control

Service Network Business

Source: Cisco

Today’s Common Biz Model

Service Provider Subscriber

Content Providers

Service Exchange

Best Effort Over the Top

Enhanced Service Delivery

Fee Sharing Co-Branding

Source: Cisco

Issues on IT

Costs allocated do not justify the benefits

Do not align with business needs and strategy

Slow development and deployment processes

High failure rates on implementation stage

Changing so fast, as new technology emerges

Expensive by default, difficult to get supports

Complex in nature, avoid people to deal with it

Issues on IT Governance

?

Values and

Benefits

Costs and

Risks

Pro(s) and Con(s)

Ultimate Values

time

serv

ice

qual

ity

supp

ort

busi

ness

time se

rvic

e co

st

time de

liver

y tim

e

time

stakeholder value

Aligned

Better

Cheaper Faster

time

IT ri

sks

Secured Controlled

Source: ITGI

Business Value of IT

FINANCIAL CUSTOMERS

GROWTH INTERNAL

Business Value of

Information Technology

Source: Robert Kaplan

Value Perspective: FINANCIAL

Expand market share.

Increase revenue.

Return on investment.

Optimise asset utilisation.

Manage business risks.

Source: ITGI

Value Perspective: CUSTOMER

Improve customer orientation and service.

Offer competitive products and services.

Service availability.

Agility in responding to changing business needs.

Cost optimisation of service delivery.

Source: ITGI

Value Perspective: INTERNAL

Automate and integrate the enterprise value chain.

Improve and maintain business process functionalities.

Lower process costs.

Compliance with external laws and regulations.

Transparency.

Compliance with internal policies.

Improve and maintain operational and staff productivity.

Source: ITGI

Value Perspective: GROWTH

Product and business innovation.

Obtain reliable and useful information for strategic decision.

Acquire and maintain skilled and motivated personnel.

Source: ITGI

Information Flow Requirements among Biz Entities

Employees Customers Management Suppliers Partners

Plan – Execute – Check - Control

Resources

Human Resources

Process

Money

Market

The New Battle of Competition

How to manage the data … How to communicate the information … How to transform the knowledge … How to generate business wisdom …

Technology Behind the Key Success Factors

Data Management Technology

Information System and

Communication Technology

Knowledge Management and Business Intelligence Technology

Corporate Governance Management Technology

What Models can Bring Competitive Advantages ?

1.  Back Office Communication Technology 2.  Front Office Communication Technology 3.  Internet and Mobile Connection Technology 4.  Customers Profiling and Behaviors Assessment Technology 5.  Resources Monitoring and Tracking Technology 6.  Multimedia-Based Interaction Technology 7.  Electronic Data Center and Management System Technology 8.  Corporate Internetworking Alliance Technology 9.  Business Intelligence and Security Management Technology 10.  Business Applications Hosting Technology

#1 Back Office Communication Technology

Interlocal vs International Call

Fixed vs Mobile

Devices Technology

Individual vs Group Arrangement

Public vs Private

Network

Free Rule vs Specific Rules Applied

#2 Front Office Communication Technology

Interlocal vs International Call

Fixed vs Mobile

Devices Technology

Individual vs Group Arrangement

Public vs Private

Network

Free Rule vs Specific Rules Applied

Toll Free vs Premium Call

Pay per Call vs Charge Back

Waiting List vs Routing System

Manual vs Intelligent Menu

Unrecorded vs Recorded Event

#3 Internet and Mobile Connection Technology

I N T E R N E T

Email Chatting

Mailing List

Blogging

Browsing

Newsgroup

E-Business E-Commerce

#4 Customers Profiling and Behaviors Assessment Technology

#5 Resources Monitoring and Tracking Technology

#6 Multimedia-Based Interaction Technology

#7 Electronic Data Center and Management System Technology

#8 Corporate Internetworking Alliance Technology

#9 Business Intelligence and Security Management Technology

#10 Business Applications Hosting Technology

Call for Partnerships

•  Can somebody provide me with that ? •  As long as …

•  Tailor-made products and services based on our unique needs •  Customised business models as required by our company policy •  Long-term alliance arrangement as opposed to one time contract •  Flexible and scalable enough for my business profile and future growth •  Competitive and affordable price for qualified products and services •  Exclusive agreement for “our” possible-to-produce innovations •  Great help desk and supporting services within 24/7 mode

The End

B A L I K P A P A N C Y B E R C I T Y

good luck with the development of

Richardus Eko Indrajit - indrajit@post.harvard.edu