2017 air transport it trends insights · proximity marketing + sita ati beacon registry + sita...
Post on 19-Mar-2020
5 Views
Preview:
TRANSCRIPT
2017 AIR TRANSPORT IT TRENDS INSIGHTS
1
“Key insights from SITA’s
airline and airport IT
trends surveys have
been brought together
for the first time.”
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 2017
MOBILE SERVICES GROWING FOR AIRLINE INTERACTIONS WITH PASSENGERS
2 | EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 2017
MOBILE SERVICES GROWING FOR AIRPORT INTERACTIONS WITH PASSENGERS
3 | EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 2017
MAJORITY OF AIRPORTS TO LAUNCH LOCATION-BASED PROMOTIONS VIA MOBILE BY 2020
4 | EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 2017
DAY OF TRAVELservices
and many more…. see: www.developer.aero
SITA DATA SERVICES PORTFOLIO
Day of Travel
Day of Operations
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 2017
NameMatching API Passenger Validation API
FlightFollower
API
WaitTime API
Weather API BoardingPass API
FlightInfo API
Airport API
BeaconRegistry API
BagJourney API
Time to Gate SDK
Mobile Passport Control SDK
CENTRALIZED ACCESS AND EASE OF USE
6
• Total calls/requests : 200M
• Active users: 316
• Total registered: 5220
• Industry hackathons
DATA SYNCHRONIZED ACROSS AIRPORT DIGITAL
TOUCHPOINTS
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 20177
EXAMPLE: WALK TIMES AS A DIGITAL SERVICE
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 20178
FIDS MOBILE APPS &
INDOOR MAPSWAYFINDING
Accurate and consistent information across all digital touchpoints
• Traffic and drive time to airport
• Flight updates and gate changes
• Check-in
• Security checkpoint
• Airport Guide
• Lounge Welcome Msg.
• Rate your airport experience
Day of travel
• SITA provides solutions that
address each step in the
journey – and much more
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 20179
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
TIME TO GATE sdk
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201710
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
• Start with the most
stressful part of pax
journey: before the
flight
FLIGHT INFO API (FLIFO)
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201711
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
• Large European LCC
• Airports with AODB
integration: 50+
• Number of calls: ~100M
MOBILE BOARDING PASS
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API• 11 Airlines
• 60 million ‘requests’
• Growing interests
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201713
PASSENGER VALIDATION & LOCATION API
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
Airport Guide
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201714
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
Proximity Marketing And messaging
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201715
TIME TO GATE API
FLIFO API
FEEDBACK ANALYZER
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
PAX VALIDATION API
Mobile BP API
Customer sentiment
TIME TO GATE API
WAIT TIME API
FLIFO API
AIRPORT MAPS
PROXIMITY MARKETING + SITA ATI BEACON REGISTRY + SITA BEACONS
FEEDBACK ANALYZER
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201716
AirportpulseAnalytics & Dashboards
Provide insight into users
want and need
Usage patterns
- Users
- Sessions
- Session durations
- Features used
Dashboards and score cards:
- Feature usages
- Popular searches
- Platforms and devices used
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201717
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201718
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201719
SUMMARY
• Expect more interaction and personalized notifications throughout
the journey
• Need for a common source of accurate industry data across ALL
digital touchpoints
• Analytics will provide valuable insights that will improve the day-of-
travel experience
• SITA’s Day-of-Travel services support the digital transformation each
step in the journey
| EURO AIR TRANSPORT IT SUMMIT | Confidential | © SITA 201720
top related