1 health protection | ensuring healthy people and healthy environments community care facilities...

1Health Protection | Ensuring Healthy People and Healthy Environments

Community Care Facilities LicensingChild Care Links

Linking you to the Child Care Licensing

Regulation

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Community Care Facilities Licensing

Welcomes You!

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Goals of this Presentation

To share our experiences developing resources using the plain language writing process: Desired outcomes Drafting, editing & launching Feedback

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Fraser Health Authority

Within the Fraser Health Region we have over 1800 Licensed Childcare Community Care Facilities which provide over 28,000 service capacity spaces.

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Community Care Facilities Licensing program

Licensing Officers are mandated to ensure the health, safety and well-being of children in care by monitoring a Licensee’s compliance with the appropriate legislation

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Fraser Health Authority

Some of the most culturally diverse cities in British Columbia are located in the Fraser Health region

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Child Care Links

Part 1Project Conception

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Challenge:

How do we better support Licensees and staff who do not speak English as their first language?

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The Birth Story of Child Care Links:

Experiences of Fraser Health The Plain Language Connection The proposal process The Working Group

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Project Objectives

To ensure that cultural diversity is not seen as a barrier to operating a facility in compliance with the legislation

To increase self-monitoring practices To improve quality and reduce

potential risk in all licensed childcare facilities

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Child Care Links

Part 2The Plain Language Approach

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What is “plain language?”

A writing process Intended for a specific audience Product tested

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Why the Plain Language Approach?

Why did we not produce translated versions of the legislation?

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The benefits of plain language:

Reaches people who can not read well or don’t have the time to read well

Helps all readers understand information

Avoids misunderstandings and errors Saves time for the reader because it

is designed to be understood upon first reading

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The Plain Language Process

Planning Drafting Product Testing Editing Evaluation

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The Plain Language Process

Planning

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Plain Language Writing Guidelines

Language Grade 6 or lower readability level Simple, short sentences Cut out non-essential information

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Plain Language Writing Guidelines

Language Cont… Use an active voice where possible Use personal pronouns Cut out acronyms and jargon Avoid the use of homonyms and

homophones

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The English Language

Plain Language is not…

The bandage was wound around the wound.

The farm is used to produce produce. The dump was so full that it had to refuse

more refuse. We must polish the polish furniture. The soldier decided to desert his dessert in

the desert! "I am disinclined to acquiesce to your

request“

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Plain Language Writing Guidelines

Design Photographic cues Large clear font Avoid Block capitalization and

italicizing Use of white space to separate text

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The Plain Language Process

Drafting

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The Plain Language Process

Product Testing

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The Plain Language Process

Editing

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The Plain Language Process

Evaluation

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Child Care Links

Part 3The Resources

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Child Care Links Self-Monitoring:

Poster

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Child Care Links Self-Monitoring:

Your Checklist

Your Checklist

Your Checklist

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Child Care Links Resources

Children’s Records Worksheet

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Child Care Links Resources

Program Guide

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Child Care Links Resources

Family Child Care Guide

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Child Care Links Resources

Caring for a Child who Needs Extra Support

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Child Care Links

Part 4Self-Monitoring Checklist Launch

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How do we get buy in…

From Licensing staff?

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What does it feel like?Règlement sur les services de garde éducatifs à

l'enfanceCHAPITRE  I DISPOSITIONS GÉNÉRALES 3.  La personne qui demande une reconnaissance

à titre de responsable d'un service de garde en milieu familial doit faire en sorte que soit effectuée à son égard et à l'égard de chacune des personnes majeures vivant dans la résidence privée où sont fournis les services de garde, une vérification des renseignements nécessaires à l'établissement d'un empêchement et que soit remise au bureau coordonnateur, pour chacune, une attestation d'absence d'empêchement ou, à défaut, après en avoir pris connaissance et si elle maintient sa demande, une déclaration de renseignements pouvant révéler un empêchement, afin qu'il en apprécie le contenu. 

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“Just give us the English!”Educational Childcare RegulationCHAPTER  I GENERAL 3.  A person applying for recognition as a home

childcare provider must have an investigation of the information needed to verify the existence of an impediment carried out in respect of himself or herself and every person of full age residing in the private residence where the childcare is to be provided, and must ensure that for each person an attestation establishing that no impediment exists or, after examining the attestation and if the applicant maintains his or her application, an attestation of information that may establish an impediment is provided to the coordinating office for its assessment.

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Primary Target Group

All facilities: that are currently assigned a Moderate or

High Inspection Priority Score have been assigned a moderate or high

hazard rating over the last 12 months that employ staff who do not speak

English as a first language

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Secondary Target Group

All other licensed child care facilities at the Licensing Officers’ discretion

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How do we get buy in from Licensees?

A low hazard means: Less chance of harm coming to children Fewer or no contraventions posted on FH

website Fewer inspections

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Rewards!

A good facility reputation means:Higher demand for facility spacesSuccessful businessSense of professional accomplishment

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Introduction to CCL Self-Inspection

Focused Inspections Child Care Links Workshops Fraser Health Website

Your Checklist

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Child Care Links

Part 5Evaluation

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Self-Inspection Goals

Increase regulatory compliance in licensed child care programs as assessed through facility inspections and inspection priority tools

Improve the quality of licensed child care programs

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Data Analysis

Number of moderate and high hazard Inspection Ratings assigned 2011 – 2014 as compared to 2007 – 2010

Number of moderate and high Inspection Priority Scores assigned 2011 – 2014 as compared to 2007 - 2010

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Tracking

Child Care Links Self-Inspection Tracking Worksheet

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Evaluation

Satisfaction Surveys Analysis of Health Space Data Entry

ReportsRegional Compliance Facility specific historical compliance

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Initial Response

Feedback: Easier to understand than the legislation Checklist supports a licensee to self-

monitor Appreciation

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Next Steps

Creating additional plain language resources

Generating plain language articles for the FH “Licensing Update”

Future focus on inspection and complaint report writing

Tracking the results into the future

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Comments & Questions?

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Child Care Links

Thank You!