1 health protection | ensuring healthy people and healthy environments community care facilities...
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1Health Protection | Ensuring Healthy People and Healthy Environments
Community Care Facilities LicensingChild Care Links
Linking you to the Child Care Licensing
Regulation
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Community Care Facilities Licensing
Welcomes You!
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Goals of this Presentation
To share our experiences developing resources using the plain language writing process: Desired outcomes Drafting, editing & launching Feedback
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Fraser Health Authority
Within the Fraser Health Region we have over 1800 Licensed Childcare Community Care Facilities which provide over 28,000 service capacity spaces.
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Community Care Facilities Licensing program
Licensing Officers are mandated to ensure the health, safety and well-being of children in care by monitoring a Licensee’s compliance with the appropriate legislation
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Fraser Health Authority
Some of the most culturally diverse cities in British Columbia are located in the Fraser Health region
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Child Care Links
Part 1Project Conception
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Challenge:
How do we better support Licensees and staff who do not speak English as their first language?
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The Birth Story of Child Care Links:
Experiences of Fraser Health The Plain Language Connection The proposal process The Working Group
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Project Objectives
To ensure that cultural diversity is not seen as a barrier to operating a facility in compliance with the legislation
To increase self-monitoring practices To improve quality and reduce
potential risk in all licensed childcare facilities
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Child Care Links
Part 2The Plain Language Approach
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What is “plain language?”
A writing process Intended for a specific audience Product tested
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Why the Plain Language Approach?
Why did we not produce translated versions of the legislation?
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The benefits of plain language:
Reaches people who can not read well or don’t have the time to read well
Helps all readers understand information
Avoids misunderstandings and errors Saves time for the reader because it
is designed to be understood upon first reading
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The Plain Language Process
Planning Drafting Product Testing Editing Evaluation
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The Plain Language Process
Planning
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Plain Language Writing Guidelines
Language Grade 6 or lower readability level Simple, short sentences Cut out non-essential information
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Plain Language Writing Guidelines
Language Cont… Use an active voice where possible Use personal pronouns Cut out acronyms and jargon Avoid the use of homonyms and
homophones
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The English Language
Plain Language is not…
The bandage was wound around the wound.
The farm is used to produce produce. The dump was so full that it had to refuse
more refuse. We must polish the polish furniture. The soldier decided to desert his dessert in
the desert! "I am disinclined to acquiesce to your
request“
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Plain Language Writing Guidelines
Design Photographic cues Large clear font Avoid Block capitalization and
italicizing Use of white space to separate text
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The Plain Language Process
Drafting
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The Plain Language Process
Product Testing
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The Plain Language Process
Editing
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The Plain Language Process
Evaluation
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Child Care Links
Part 3The Resources
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Child Care Links Self-Monitoring:
Poster
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Child Care Links Self-Monitoring:
Your Checklist
Your Checklist
Your Checklist
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Child Care Links Resources
Children’s Records Worksheet
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Child Care Links Resources
Program Guide
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Child Care Links Resources
Family Child Care Guide
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Child Care Links Resources
Caring for a Child who Needs Extra Support
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Child Care Links
Part 4Self-Monitoring Checklist Launch
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How do we get buy in…
From Licensing staff?
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What does it feel like?Règlement sur les services de garde éducatifs à
l'enfanceCHAPITRE I DISPOSITIONS GÉNÉRALES 3. La personne qui demande une reconnaissance
à titre de responsable d'un service de garde en milieu familial doit faire en sorte que soit effectuée à son égard et à l'égard de chacune des personnes majeures vivant dans la résidence privée où sont fournis les services de garde, une vérification des renseignements nécessaires à l'établissement d'un empêchement et que soit remise au bureau coordonnateur, pour chacune, une attestation d'absence d'empêchement ou, à défaut, après en avoir pris connaissance et si elle maintient sa demande, une déclaration de renseignements pouvant révéler un empêchement, afin qu'il en apprécie le contenu.
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“Just give us the English!”Educational Childcare RegulationCHAPTER I GENERAL 3. A person applying for recognition as a home
childcare provider must have an investigation of the information needed to verify the existence of an impediment carried out in respect of himself or herself and every person of full age residing in the private residence where the childcare is to be provided, and must ensure that for each person an attestation establishing that no impediment exists or, after examining the attestation and if the applicant maintains his or her application, an attestation of information that may establish an impediment is provided to the coordinating office for its assessment.
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Primary Target Group
All facilities: that are currently assigned a Moderate or
High Inspection Priority Score have been assigned a moderate or high
hazard rating over the last 12 months that employ staff who do not speak
English as a first language
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Secondary Target Group
All other licensed child care facilities at the Licensing Officers’ discretion
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How do we get buy in from Licensees?
A low hazard means: Less chance of harm coming to children Fewer or no contraventions posted on FH
website Fewer inspections
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Rewards!
A good facility reputation means:Higher demand for facility spacesSuccessful businessSense of professional accomplishment
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Introduction to CCL Self-Inspection
Focused Inspections Child Care Links Workshops Fraser Health Website
Your Checklist
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Child Care Links
Part 5Evaluation
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Self-Inspection Goals
Increase regulatory compliance in licensed child care programs as assessed through facility inspections and inspection priority tools
Improve the quality of licensed child care programs
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Data Analysis
Number of moderate and high hazard Inspection Ratings assigned 2011 – 2014 as compared to 2007 – 2010
Number of moderate and high Inspection Priority Scores assigned 2011 – 2014 as compared to 2007 - 2010
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Tracking
Child Care Links Self-Inspection Tracking Worksheet
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Evaluation
Satisfaction Surveys Analysis of Health Space Data Entry
ReportsRegional Compliance Facility specific historical compliance
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Initial Response
Feedback: Easier to understand than the legislation Checklist supports a licensee to self-
monitor Appreciation
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Next Steps
Creating additional plain language resources
Generating plain language articles for the FH “Licensing Update”
Future focus on inspection and complaint report writing
Tracking the results into the future
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Comments & Questions?
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Child Care Links
Thank You!