1 development of methods & tools for establishment of good environmental performance in tourist...
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DEVELOPMENT OF METHODS & TOOLS FOR ESTABLISHMENT OFGOOD ENVIRONMENTAL PERFORMANCE IN TOURIST ACCOMODATION SECTOR IN JORDAN –
IMPLEMENTATION OF PILOT STUDIESLIFE05 TCY/HKJ/000132 –GREEN - TAS
Determination of the environmental problems that are related to the hotel accommodation service
Hashemite University Dead Sea ,14 October 2006
Dr. Yahya A. Ali
2
Hotel classification Number of hotels Sample size
1 69 9 8
2 53 15 15
3 56 28 24
4 23 23 18
5 21 21 15
Total 222 96 80
A stratified sample was drawn from all classified hotels distributed as following:
Sample:
3
Major results:A. guests:
4
Not concernedSmall extentModerate extentGreat extent
60
50
40
30
20
10
0
Per
cent
3.1%
18.81%
52.56%
25.41%
To what extent do you think that this hotel cares about the environment
Figure 1:
5
Figure 2:
11.65%
2.47%
85.88%
I don't careNoYes
Would you prefer to stay in a hotel that cares about the environment
6
Figure 3:
UnspecifiedRefused to answerI don't careNoYes
100
80
60
40
20
0
Perc
ent
0.07%
0.07%
11.35%
3.38%
85.13%
Do you agree with the idea of reducing energy consumption by using energyefficient appliances
7
Figure 4:
19.02%
18.08%
34.6%
28.11% Do not support at all
Small extent
Moderate extent
Great extent
To what extent do you support the usage of discharged water from washingmachines to flush toilets
8
Figure 5:
19.16%
18.56%
30.34%
31.82%
Do not support at all
Small extent
Moderate extent
Great extent
To what extent do you agree of using recycled treated wastewater for theirrigation of hotel landscaping and golf courses
9
Figure 6:
PoorGoodVery GoodExcellent
40
30
20
10
0
Per
cent
5.52%
33.02%
35.0%
26.47%
How do you find the water quality in the hotel
10
Figure 7:
5.26%
32.27%
37.79%
24.69%
Poor
Good
Very Good
Excellent
How do you find the air quality in this hotel
11
Figure 9:
Four timesThree timesTwo timesOne time
40
30
20
10
0
Per
cent
11.95%
20.5%
39.09%
28.03%
Haw many times would you be willing to use the towels before sending them forwashing at the hotel
12
Hotels
13
Figure 1:
Don't KnowNot willingSmall extentModerate extentGreat extent
70
60
50
40
30
20
10
0
Per
cent
0.6%
3.78%
13.14%16.17%
66.31%
12. In general, to what extent are you willing to undertake a comprehensiveenvironmental program in your hotel
14
Figure 3:
0.63%5.29%
5.66%
21.01%
67.42%
Refused to answer
Not willing
Small extent
Moderate extent
Great extent
To what extent are you willing to do some modifications in your hotel to get anenvironmental certification?
15
Figure 4:
Refused to answerDon't KnowNoYes
70
60
50
40
30
20
10
0
Per
cent
0.63%0.6%
61.91%
36.86%
Have you heard about any of the ISO 14001 international 'environmental'initiatives
16
Figure 5:
0.63%0.6%
83.57%
15.2%
Refused to answer
Don't Know
No
Yes
Does the hotel have an environmental policy plan?
17
Figure 6:
Refused to answerDon't KnowNoYes
80
60
40
20
0
Per
cent
0.63%0.6%21.34%
77.43%
Do you apply any water conservation practices?
18
Figure 8:
Refused toanswer
NAAlreadyinstalled
Not at allwilling
Not verywilling
NeutralFairlywilling
Very willing
30
25
20
15
10
5
0
Per
cent
0.63%1.05%
13.89%15.21%
27.16%
13.69%
20.29%
8.08%
How willing would you be to use recycled treated wastewater for watering gardensin your hotel to better protect the environment?
19
Strongly DisagreeDisagreeNeutralAgreeStrongly Agree
30
20
10
0
Per
cent
2.91%
31.29%
19.79%
24.52%21.49%
Do you agree or disagree that hotels contribute to the overuse of chemicals in itsoperations, and so generating toxic waste?
20
Figure 10:
Refused to anserNoYes
100
80
60
40
20
0
Perc
ent
1.23%
85.95%
12.82%
Do you employ an environmental officer in the hotel?
21
Figure 11:
Refused to anserNoYes
100
80
60
40
20
0
Per
cent
1.23%
88.41%
10.36%
Do you adopt a recycling program?
22
Figure 12:
Refused to answerNoYes
70
60
50
40
30
20
10
0
Per
cent
0.63%
65.93%
33.44%
Is there any water treatment system in the hotel?
23
Figure 13:
Refused toanswer
Don't KnowDoes not meetat all
Small extentModerate extentGreat extent
40
30
20
10
0
Per
cent
0.63%0.6%2.64%
30.51%
37.52%
28.09%
In general, to what extent do you believe that your hotel's design meets theenvironmental requirements?
24
tour operators
25
Figure 2:
60.0%
40.0%
No
Yes
Do you think that the hotels have an environmental policy plan
26
Figure 3:
2.5%
67.5%
30.0%
Dont No
No
Yes
Do you provide tourists with information regarding appropriate environmentalbehaviors in host environment
27
Figure 4:
StronglyDisagreeDisagreeNeutralAgreeStrongly Agree
50
40
30
20
10
0
Per
cent
42.5%
2.5%10.0%
17.5%
27.5%
Do you agree or disagree with hotels contribute to the overuse of chemicals in itsoperations, and so generating toxic waste
28
Conclusions: guests
The results show high level of concern toward the environment among all guests in the hotels.
The hotels classification is an important indicator when addressing the issue of environment.
the majority of the respondents (guests) in all hotels strongly agree and agree that recycling is an effective way to protect the environment, which points to the high level of awareness among hotels guests in general regardless of the hotel classification
29
Conclusions: guests
The respondents were split into two groups in their willingness to pay slightly higher taxes to better protect the environment.
The respondents were very much in support with the idea of reducing energy consumption by using energy efficient appliances.
30
Conclusions: guests
The respondents show an interesting agreement of using recycled treated wastewater for the irrigation of hotel landscaping and golf courses.
The results show a general agreement among respondents of the five star hotels expressing their high positive evaluation of the water quality in these hotels.
31
Conclusions: guests
The results show a general agreement among respondents of the five star hotels expressing their high positive evaluation of the air quality in these hotels.
Majority of the guests (67.8%), regardless of hotel classification, showed a high level of awareness when using the room light.
32
Most of the hotels were to a great extent willing to undertake a comprehensive environmental program in their hotel.
Most of the hotels (74.9%) are willing to great extent to reduce energy consumption by using energy efficient appliances.
Conclusions: Hotels
33
Conclusions: Hotels
In general most of all hotels, regardless of their classification, were willing to great extent to do some modifications in their hotel to get an environmental certificate.
More than 80% of hotels mentioned that their hotel has an environmental policy plan.
Around 27% of the hotels not very willing to recycle waste water for watering gardens in their hotel to better protect the environment.
34
Conclusions: Hotels
More than 50% of hotels strongly agree that hotels located near to historical and archaeological sites might increase the opportunity for their degradation.
31.2% of hotels believe that hotels overuse of chemicals in its operations and as a result generate toxic waste.
35
Conclusions: Hotels
The results show that 60.0% of hotels regularly purchase reusable and durable products.
Water conservation practices were among other parameters that appeared to have an importance among hotels in general.
Recycling is one of the important measures of environmental concern. The results show a low commitment of hotels in this regard.
36
Tour operators expressed high level of concern toward the environment.
Majority of tour operators prefer to send tourists to a hotel that cares about the environment.
Majority of tour operators believe that hotels do not have an environmental policy plan.
Conclusions: tour operators
37
Conclusions: tour operators
Half of tour operators focus on quality of service in their advertisements.
Tour operators split into two major groups with regard to the questions that hotels located near to historical and archaeological sites might increase the opportunity for their degradation.
38
Thank you
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