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DEVELOPMENT OF METHODS & TOOLS FOR ESTABLISHMENT OFGOOD ENVIRONMENTAL PERFORMANCE IN TOURIST ACCOMODATION SECTOR IN JORDAN –

IMPLEMENTATION OF PILOT STUDIESLIFE05 TCY/HKJ/000132 –GREEN - TAS

Determination of the environmental problems that are related to the hotel accommodation service

Hashemite University Dead Sea ,14 October 2006

Dr. Yahya A. Ali

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Hotel classification Number of hotels Sample size

1 69 9 8

2 53 15 15

3 56 28 24

4 23 23 18

5 21 21 15

Total 222 96 80

A stratified sample was drawn from all classified hotels distributed as following:

Sample:

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Major results:A. guests:

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Not concernedSmall extentModerate extentGreat extent

60

50

40

30

20

10

0

Per

cent

3.1%

18.81%

52.56%

25.41%

To what extent do you think that this hotel cares about the environment

Figure 1:

5

Figure 2:

11.65%

2.47%

85.88%

I don't careNoYes

Would you prefer to stay in a hotel that cares about the environment

6

Figure 3:

UnspecifiedRefused to answerI don't careNoYes

100

80

60

40

20

0

Perc

ent

0.07%

0.07%

11.35%

3.38%

85.13%

Do you agree with the idea of reducing energy consumption by using energyefficient appliances

7

Figure 4:

19.02%

18.08%

34.6%

28.11% Do not support at all

Small extent

Moderate extent

Great extent

To what extent do you support the usage of discharged water from washingmachines to flush toilets

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Figure 5:

19.16%

18.56%

30.34%

31.82%

Do not support at all

Small extent

Moderate extent

Great extent

To what extent do you agree of using recycled treated wastewater for theirrigation of hotel landscaping and golf courses

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Figure 6:

PoorGoodVery GoodExcellent

40

30

20

10

0

Per

cent

5.52%

33.02%

35.0%

26.47%

How do you find the water quality in the hotel

10

Figure 7:

5.26%

32.27%

37.79%

24.69%

Poor

Good

Very Good

Excellent

How do you find the air quality in this hotel

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Figure 9:

Four timesThree timesTwo timesOne time

40

30

20

10

0

Per

cent

11.95%

20.5%

39.09%

28.03%

Haw many times would you be willing to use the towels before sending them forwashing at the hotel

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Hotels

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Figure 1:

Don't KnowNot willingSmall extentModerate extentGreat extent

70

60

50

40

30

20

10

0

Per

cent

0.6%

3.78%

13.14%16.17%

66.31%

12. In general, to what extent are you willing to undertake a comprehensiveenvironmental program in your hotel

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Figure 3:

0.63%5.29%

5.66%

21.01%

67.42%

Refused to answer

Not willing

Small extent

Moderate extent

Great extent

To what extent are you willing to do some modifications in your hotel to get anenvironmental certification?

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Figure 4:

Refused to answerDon't KnowNoYes

70

60

50

40

30

20

10

0

Per

cent

0.63%0.6%

61.91%

36.86%

Have you heard about any of the ISO 14001 international 'environmental'initiatives

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Figure 5:

0.63%0.6%

83.57%

15.2%

Refused to answer

Don't Know

No

Yes

Does the hotel have an environmental policy plan?

17

Figure 6:

Refused to answerDon't KnowNoYes

80

60

40

20

0

Per

cent

0.63%0.6%21.34%

77.43%

Do you apply any water conservation practices?

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Figure 8:

Refused toanswer

NAAlreadyinstalled

Not at allwilling

Not verywilling

NeutralFairlywilling

Very willing

30

25

20

15

10

5

0

Per

cent

0.63%1.05%

13.89%15.21%

27.16%

13.69%

20.29%

8.08%

How willing would you be to use recycled treated wastewater for watering gardensin your hotel to better protect the environment?

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Strongly DisagreeDisagreeNeutralAgreeStrongly Agree

30

20

10

0

Per

cent

2.91%

31.29%

19.79%

24.52%21.49%

Do you agree or disagree that hotels contribute to the overuse of chemicals in itsoperations, and so generating toxic waste?

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Figure 10:

Refused to anserNoYes

100

80

60

40

20

0

Perc

ent

1.23%

85.95%

12.82%

Do you employ an environmental officer in the hotel?

21

Figure 11:

Refused to anserNoYes

100

80

60

40

20

0

Per

cent

1.23%

88.41%

10.36%

Do you adopt a recycling program?

22

Figure 12:

Refused to answerNoYes

70

60

50

40

30

20

10

0

Per

cent

0.63%

65.93%

33.44%

Is there any water treatment system in the hotel?

23

Figure 13:

Refused toanswer

Don't KnowDoes not meetat all

Small extentModerate extentGreat extent

40

30

20

10

0

Per

cent

0.63%0.6%2.64%

30.51%

37.52%

28.09%

In general, to what extent do you believe that your hotel's design meets theenvironmental requirements?

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tour operators

25

Figure 2:

60.0%

40.0%

No

Yes

Do you think that the hotels have an environmental policy plan

26

Figure 3:

2.5%

67.5%

30.0%

Dont No

No

Yes

Do you provide tourists with information regarding appropriate environmentalbehaviors in host environment

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Figure 4:

StronglyDisagreeDisagreeNeutralAgreeStrongly Agree

50

40

30

20

10

0

Per

cent

42.5%

2.5%10.0%

17.5%

27.5%

Do you agree or disagree with hotels contribute to the overuse of chemicals in itsoperations, and so generating toxic waste

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Conclusions: guests

The results show high level of concern toward the environment among all guests in the hotels.

The hotels classification is an important indicator when addressing the issue of environment.

the majority of the respondents (guests) in all hotels strongly agree and agree that recycling is an effective way to protect the environment, which points to the high level of awareness among hotels guests in general regardless of the hotel classification

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Conclusions: guests

The respondents were split into two groups in their willingness to pay slightly higher taxes to better protect the environment.

The respondents were very much in support with the idea of reducing energy consumption by using energy efficient appliances.

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Conclusions: guests

The respondents show an interesting agreement of using recycled treated wastewater for the irrigation of hotel landscaping and golf courses.

The results show a general agreement among respondents of the five star hotels expressing their high positive evaluation of the water quality in these hotels.

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Conclusions: guests

The results show a general agreement among respondents of the five star hotels expressing their high positive evaluation of the air quality in these hotels.

Majority of the guests (67.8%), regardless of hotel classification, showed a high level of awareness when using the room light.

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Most of the hotels were to a great extent willing to undertake a comprehensive environmental program in their hotel.

Most of the hotels (74.9%) are willing to great extent to reduce energy consumption by using energy efficient appliances.

Conclusions: Hotels

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Conclusions: Hotels

In general most of all hotels, regardless of their classification, were willing to great extent to do some modifications in their hotel to get an environmental certificate.

More than 80% of hotels mentioned that their hotel has an environmental policy plan.

Around 27% of the hotels not very willing to recycle waste water for watering gardens in their hotel to better protect the environment.

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Conclusions: Hotels

More than 50% of hotels strongly agree that hotels located near to historical and archaeological sites might increase the opportunity for their degradation.

31.2% of hotels believe that hotels overuse of chemicals in its operations and as a result generate toxic waste.

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Conclusions: Hotels

The results show that 60.0% of hotels regularly purchase reusable and durable products.

Water conservation practices were among other parameters that appeared to have an importance among hotels in general.

Recycling is one of the important measures of environmental concern. The results show a low commitment of hotels in this regard.

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Tour operators expressed high level of concern toward the environment.

Majority of tour operators prefer to send tourists to a hotel that cares about the environment.

Majority of tour operators believe that hotels do not have an environmental policy plan.

Conclusions: tour operators

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Conclusions: tour operators

Half of tour operators focus on quality of service in their advertisements.

Tour operators split into two major groups with regard to the questions that hotels located near to historical and archaeological sites might increase the opportunity for their degradation.

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Thank you