01-introduction to information systems

1

IntroductiontoInformationSystems

Dr.RickJerz

© 2016 rjerz.com1

Objectives

• Identify the reasonswhybeing aninformeduserofinformation systemsisimportant intoday’s world.

• Describe the varioustypesofcomputer-based information systemsin anorganization.

• Discuss waysinwhich informationtechnology canaffect managersandnon-managerial workers.

• Identify positive andnegative societal effectsofthe increased useofinformationtechnology.

© 2016 rjerz.com2

PersonalExperiencewithInformationSystems

• Information technology• Information systems

• Useofcomputers (1970,1980,1990,2000)• Nowteaching “online”

• Thiscourse isanillustration ofhow farithasgone.

© 2016 rjerz.com3

DigitalTechnologiesAroundUs

• Documents (now digital)• Books(now digital)• Music (album totape toCDtodigital)• Photography (film andprint todigital)

• AppleIIGS• Movies(film to videos toDVDstodigital)• Communications (lettersto email)

• JDTechCenter,Compuserve• Education (lectures tolecture videos toonline degrees)

© 2016 rjerz.com4

MyTriptoMexico

• Information technologies andInformationSystemsusedformytrip• Oldway:Travelagent• Newway:Doityourself• Informationtechnologies:laptop(MacBookPro)andsmartphone(iPhone6plus)

• Arrangementsand bookings• Air:united.com• Train:amtrak.com• Accommodations:airbnb.com,hostelworld.com

© 2016 rjerz.com5

MyTriptoMexico

• Travel:Smartphone• Amtrak tickets(onmyiPhone)• CTA inChicago- VentraCard(nomoney)• Airline tickets(onmyiPhone)

• Arrival:Smartphone• Communication(replacedphonechip)• Money:ATM• Taxi: hadawirelessInternethotspotinglovecompartment

• Location

© 2016 rjerz.com6

2

MyTriptoMexico

• During• WhereamI?(Googlemaps)• Foreignwords(Googletranslate)• Busschedules:frommyiPhoneado.com.mx app• ConnectingwithAirbnbhost:text• Whattodoandsee• Restaurants• Classes:2exams,startedanewcourse,studentpresentations,uploaded2GBvideo,grading,email, studentsunawareofmylocation

• After• Editphotoandvideo

© 2016 rjerz.com7

InformedUser

• Averagepersondoes notcare• How dothese systemswork(sowell)?• Themoreyouknow, thebetter offyouare

© 2016 rjerz.com8

CareerOpportunities

• Business docare• Information systemsareacorecomponent ofnearlyallbusinesses

• Businesses hiregood business students whoknow something about ITand IS

• Employees arepaid well!

• Table 1.1“Information Technology Jobs”

© 2016 rjerz.com9

ExamplesofGoodJobs

© 2016 rjerz.com10

DIKHierarchy

Data

Knowledge

Information

Wisdom

Data,Information,Knowledge,WisdomHierarchy

© 2016 rjerz.com11

IS&ITDefinitions

• Information technology – thehardware,software andmedia usedto store,organize,retrieveandcommunicate information

• Information systems– anorganizedcombination ofhardware,software,infrastructure, dataand people that isusedtoaccomplish aspecified organizational orpersonal objective

© 2016 rjerz.com12

3

InformationSystemElements

• Data• Hardware• Software• Communication media• Procedures• People

ElementsofanInformationSystem

© 2016 rjerz.com13

ISHelpUsDealwithInformation

Information systems...• letusgatherlargeamounts ofdataquickly,easilyand reliably

• allow businesses to store andorganize verylargeamounts ofdata

• performtheir datamanipulations quickly,accurately andconsistently

• letusretrieve andoutput information in avarietyofforms,depending onwhat isusefultothe user

© 2016 rjerz.com14

Table1.4

© 2016 rjerz.com15

BreadthofInformationSystems

© 2016 rjerz.com16

TypesofInformationSystems

• Marketingsystems:products and servicesawareness

• Reservation andpurchasing systems• Resorts• Airbnb• Amazon• Hotels• Starbucks

• Transaction processing• Creditcard• ChicagoCTA• Restaurants

© 2016 rjerz.com17

OrganizationNeeds

• Knowledge Workers• Office Automation Systems(OAS)• Business Intelligence (BI)• ExpertSystems(ES)• Dashboards (akaDigital Dashboards)

© 2016 rjerz.com18

4

ITAffects“Workers”

• Travel agent• Airbnb• Train• Airline

• People’s jobsmay nolonger exist• Secretary• Professor• Maildelivery person

• Newjobs• Online instructor• Officeadministrator (with computer skills)

© 2016 rjerz.com19

HowDoesITImpactOrganizations?

• ITreduces thenumber ofmiddle managers• ITchanges themanager’sjob• Will ITeliminate jobs?• ITimpacts employees atwork

© 2016 rjerz.com20

ITAffectsOurQualityofLife

• IThaschanged thewaywework• Teleworkers• Smartphones provide constant accesstotext,email,and voicecommunications

• Thelines between time atwork and leisuretime athomehavebecome blurred

• Surveysindicate employees takelaptops andsmartphones onvacation

© 2016 rjerz.com21

Stress

• When things donot work– Stress!

• Mental• Physical

• Training• Betterjobdesign (hiremoreworkers!)

© 2016 rjerz.com22

SocietalEffects

• Lifeisnot the same• Workisnot thesame• Travelisnot the same

• Advantages• Travelischeaper• Morechoices• Moreinformation

• Disadvantages• Mustdoityourself

© 2016 rjerz.com23

“RobotRevolution”

• Industrial Robots

• Telepresence Robots

• SurgicalRobots

© 2016 rjerz.com24

5

What’sinitforme?

• Abetterunderstanding ofhow theseinformation systemsoperateinbusiness

• Hands-on experience with avarietyofimportant information technologies

• Abetterbusiness career• Afocusofcontinued study inthis field

© 2016 rjerz.com25