Amit Saha

F 7, 1st Floor Lake View Apt. Mobile: +91-9810-71-2211Kengeri Satellite Town, Email :

amit2450532@gmail.comBangalore. Karnataka - 60

Objective:

Looking for a challenging position as Transition Lead Manager with a view to use my wide experience for the benefit of the organization.

Profile Summary:

9 years of Experience in both voice and non-voice businesses and did transition as KT Lead, PMO Lead, TWE Lead and PE Lead such as Supply Chain Management, Procurement, Finance, Mining and Banking.

Extensive knowledge in MS Projects and Visio and a committed professional with sound experience in project management, process management and change management with managing, training, mentoring and leading teams & projects.

Have handled projects in diversified business units such as Procurement, Finance, Mining and Banking Services.

Outstanding Vendor Relationship Management, Data Analysis and Reporting Skills.

Process-oriented approach towards striving Continuous Improvement in support of SLAs.

Strong ability to manage time effectively & be versatile.

Work Experience:

Accenture Services Pvt. Ltd (Delhi & Bangalore)

A global management consulting, technology services and outsourcing company. Accenture collaborates with clients to help them become high-performance businesses and governments.

Amit Saha

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KT/PMO/TWE/PE Lead (Aug’14 – Present) – Project Management

Accountabilities:

Responsible for Stake holder Management (Project Kick Off, Governance Set up and Communication)

Monitor and track Transition Project Plan; Responsible for successful delivery of the CLIENT Program scope within timeframes for respective Delivery Centre locations (Hiring, Training Rooms, Knowledge Transfer, Staffing)

Responsible for management of Project -level Risks and Issues for Delivery Centre location mobilization team

Monitor and track Change Control process with Contract Management Team and Transition / Work Stream leads

Ensures compliance and ongoing tracking and management with all Mobilization Controls

Detailed planning, monitoring and controlling of Knowledge Transfer for Service Scope timelines, milestones and people / resource usage

Coordinate with participants and use inputs from Due Diligence/Solution Validation phase to adjust approach if appropriate following correct commercial adjustment as necessary

Identifies future process improvement opportunities and records them for future implementation in conjunction with Service Delivery Lead

Responsible for Cut-over planning and Change control management

Senior Buyer/ Team Lead (Apr’09 –Aug’14) – Supply Chain Management (Philips Heartbeat Project)

Supply Chain Management ~ Inventory Management ~ MIS & Reporting ~ Supplier Relationship Management ~ Vendor Management ~ Training & Development

Accountabilities:

Adept at SAP modules (Material Management and guided the team on the key three areas like Information Flow, Inventory Management and Cash-Flow.

Ensuring customer demand satisfaction and improving inventory visibility & velocity by efficiently managing Suppliers for movement of raw materials into an organization.

Maintained Operational Excellence Document for team to drive a culture of Superior Execution by shaping the business to be Measurable, Repeatable and Predictive by creating a structured approach, supported by practices and tools, to drive a consistent level of performance across customer, people, and operations, while meeting or exceeding financial targets.

Maintained 8 practices for Operation's Structured Approach of working - Process Documentation, Compliance, Process Metrics, Process Risk Management, Process Control, Process Stability, Visual Management, Management Operating System and Created FMEA (Failure Modes and Effects Analysis).

Involved in Training Restructuring of Supply Management.

Involved in updating SWI’s, DLPM, HLPM and uploading it in the share point of Accenture and Philips.

Amit Saha

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Rewards & Recognitions:

Recognized as a Quarterly Summit Award & Numero Uno at India BPO Summit Awards on several occasions.

Recognized as the Best Training SPOC for the Month of August 2010 and December 2010.

Recognized for monthly and weekly R&R.

Recognized as the Good Samaritan for the Months of August 2015 and November 2016.

Vertex India Pvt. Ltd , Gurgaon (NCR).

An international Business Process Outsourcer (BPO) and Customer Management Outsourcing (CMO) Company.

Business Associate (Aug’07 – Mar’09) - Customer Service

Resolving Customer Queries related to Hotel Reservations of UK based customers.

Escalating the Customer’s Concern through the right channel

Handling Team in the absence of the Team Lead.

Reviewing Process Dashboards and Quality for the Team.

Academic Credentials:

High School and Higher Secondary : Army School Jhansi (Batch 2003 & 2005)Graduation (B.Com) : Shri Guru Harkishan Degree College. Jhansi (Batch 2008)

Technical Skills:

MS Office Suits: Excellent Working Knowledge of MS Word, Excel, PowerPoint, Visio, Project etc.

SAP: Working Knowledge of Materials Management Module (MP1 & MBP)

Personal Details:

Father’s Name : Amitava Saha

Mother Tongue : Bengali

Marital Status : Married

Date of Birth : 03rd Sep’1985

Blood Group : O (Positive)

Passport : Yes (valid till 2025)

Hobbies : Listening to Music, Surfing.

Amit Saha

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