ame conference - best practice l-3 wescam - quick hits an engagement strategy
TRANSCRIPT
Best Practice Competition Quick Hits - Employee Engagement
Strategy
AME 2013 Consortia EventPrepared by:Erin Swindall, Jeremy Koole
Our Company
0503 07 09 1101
•Lean Thinking/methods•POU/KanBan/Kaizen•Outsourced CCA & Harness Build
•5S/Visual Factory•Outsourced ¾ MCU & HC Builds
•Progressive Build/Takt Time•Mfg Cells/ Co-location•Root Cause•Lean Beyond Operations•MX 20/MX10/Optics Capacity• Lean Cert. for Mfg Eng
•Process Mapping•MX15 Line•Std Testing
•Core Competency•Outsourced Mech Kits
Internal Improvement Strategies
Maximizing Supply Chain
•Rationalize Suppliers•VMI/KanBan /EDI•Integrated supply chain teams/processes.•Shared Forecasting•Early Supplier involvement
• Strategic Supply Chain Partnerships
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• Focused Factory Teams• Standard Work•Certified Lean SME Funnel•Lean Product Development•Engaging the Masses
Continuous Improvement Journey
Exploit Continuous Improvement to Leverage Growth
L-3 Excellence Road Map
Quick Hits – Falls Under Employee Engagement
Engage the MassesWhat is a Quick Hit?
Improvement where: • one individual or a
small number of people can quickly implement an improvement
• within scope of their department.
Every little thing adds up!
Engage the MassesPurpose of a Quick Hit
• To engage the masses• Mechanism that was simple, easy
to use, and relevant for all employees.
• Encourages change process.• Make change not just suggestions!
Quick Hits – simple, easy to use, relevant
SUPPORT STRUCTURE
Green Belt Training
ENGAGEMENT Launch of Quick Hits
ASSESSMENT Effectively Assessment
LAUNCH IMPROVED PROCESS
Engagement
History of Quick Hits
Subject Matter Experts across the Organization
Initial Launch
•Goal for 2012 = 3 Quick Hits/Employee
•Result for 2012 = 1.5 Quick Hit/Employee
Decent Results
SUPPORT STRUCTURE
Green Belt Training
ENGAGEMENT Launch of Quick Hits
ASSESSMENT Effectivity Assessment
LAUNCH IMPROVED PROCESS
Engagement
Adding to Our History…
Feedback From Assessment
?!
What is a Quick Hit? What do
I do?
I have no time!
How do weRecord Results?
Listen to the Voice of the Customer
SUPPORT STRUCTURE
Green Belt Training
ENGAGEMENT Launch of Quick Hits
ASSESSMENT Effectivity Assessment
LAUNCH IMPROVED PROCESS
Engagement
Adding to Our History…
Birth of the Quick Hit Blitzes!
Quick Hit Blitzes
• Run FACILITATED BLITZES containing:
• Each Quarter, New Angle
Training Gemba Action List Creation
Get it done in a week!
Quick Hit Blitz Photos
Monthly Pizza Lunch Competition…a good Motivator
Promote your wins using all media outlets
Share Results on Media Outlets
All Hands, Staff MeetingsProject Display Boards
TVs Internal Website
Engaging the Masses
People working Together…..Implementing solutions
Common Situation
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Where are my keys?
Solution
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Laser Lab Door Key
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Where did the key go?
Laser Lab Door Key
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Have you seen the key?
What a waste of time
So Frustrating!
Laser Lab Door Key
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Quick Hit!Install Cable
Retractor
Laser Lab Door Key
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Payload Puck
Simple but critical support block used in a production build
Payload Puck
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Where does this go?
Who Knows?!Let’s file it in the grey bin
Payload Puck
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Quick Hit!Etch the top with
instructions
Payload Puck
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Hey optics, here is your Payload Puck!
Thank you
Outcomes of Quick Hits Blitz
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Outcomes of Quick Hits Blitz
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Outcomes of Quick Hits Blitz
Testimonial
My thoughts do count!
Team work!
Bring it on!
MMmmm Pizza!
Hey, what if we implement
this or try that?
Can I help? What else
can we do?
Why didn’t we do this years ago?
Wow, that was easy!
Results!
$1.36 Million
90 Quality Improvements
40+ Blitzes Completed
3400 km Walking Reduced
2900 UnneededItems Removed
7.3 Quick HitsPer Employee
Next Steps• Moving outside of operations• Moving into office areas• Have teams do their own blitzes
Questions & Answers
Quick Hits