AMBER JONES 216 N. Laramie Chicago, IL 60644

(312)483-3453 Ambersherell2000@yahoo.com

Customer Service Professional Seeking an opportunity in which my sales support, customer service, problem-solving, and human relations skills will help grow and retain your customer base.

Summary of Skills

Cashier • Processing sales and redemptions of cash, credit applications, and foreign currency exchanges. • Using computer terminals to log all client transactions, keeping all records up-to-date. • Verifying turn-ins from other departments and ensuring that all transaction amounts are matching. • Familiar with all common equipment, including cash/coin sorters and scanners.

Management • Managing the flow of day to day operations. • Opening and closing store. • Providing training to all new and current employees. • Responsible for stocking and inventory.

Customer Service • All past work experience has been in "front facing" roles directly with the customer. Very comfortable working face-

to-face with clients. • Excellent interpersonal skills, demonstrated by high feedback from customers and coworkers. • Easily adapts to new rules/guidelines to provide superior customer service.

Work History

Metropolitan Tenants Organization 2015 - 2016 Managed 100+ incoming and outbound calls daily as a counselor on hot-line; also provided excellent customer service, problem resolution, and also data entry. Tenants’ Rights Counselor Chicago, IL Brett Anthony Foods 2013 – 2014 Prepared hot and cold foods for deli style restaurants, as well as general kitchen cleaning and sanitation. Butcher/Cook (Temporary Assignment) Elk Grove Village, IL

C.W. Price 2011 – 2013 Transacted an average of $800.00 a day in retail sales, also provided excellent customer service, shopping assistanceand purchase/service issue resolution. Cashier/Sales Associate Forrest Park, IL

Cold Stone Creamery 2007- 2010 Performed general stock and inventory duties including tracking, pricing, and organizing sales floor; also providing excellent customer service and was trusted with keys to open and close store within 5 months of employment. Store Manager/Key-holder Chicago, IL

Education

DeVry University 2007 Associate's Degree in Computer Science High School Diploma (DeVry University Advantage Academy)

Certifications

National Retail Federation Association 2016