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ALTRAC Light Rail

D&C JV

Construction Business Management Plan

SLR-D&C-MI0-000-PLN-001027

October 2015 Revision E

Revision Control box

Rev Description Date

A Issued as a draft for ALTRAC review 27-05-2015

B Issued for Reference Groups consultation 01-06-2015

C Issued for TfNSW/ER review 14-07-2015

D Issued as a draft to TfNSW for action 30-07-2015

E Issued as a draft to TfNSW for action 06-10-2015

SLR-D&C-MI0-000-PLN-001027| ALR Construction Business Management Plan – Delivery Phase

|ALTRAC Light Rail | October 2015 3 | P a g e

Executive Summary

Introduction

This plan identifies how potential impacts on businesses will be minimised during construction of the CBD and

South East Light Rail (CSELR) project.

To achieve this, the D&C JV will:

Identify the businesses directly affected by the worksites and consult with businesses about the likely

impacts and mitigation strategies

Implement strategies for regular consultation with affected businesses about construction impacts

Provide accurate, timely and reliable information about the construction activities and impacts to

businesses

Respond quickly to any issues or complaints raised by businesses or commercial property owners

Gain regular feedback from businesses on current strategies to identify continual improvements.

Approach

A suite of management plans will address the specific risks, mitigation strategies and protocols for subject matters

such as construction environmental management, management of heritage items, site layout and visual amenity,

traffic and pedestrian management, community relations and safety. These plans will guide the activities for the

relevant disciplines to ensure impacts to local businesses are considered and mitigated as reasonably appropriate.

The likely environmental factors and mitigation measures affecting business stakeholders have been identified in

the Construction Environmental Management Plan and relevant sub plans.

The Stakeholder and Community Engagement Plan includes specific community and local business engagement

sub plans for each precinct). These will be finalised two months prior to construction commencement to ensure

timeliness and relevance in managing identified issues impacting on businesses and community. The sub plans will

form the basis of information and discussion at the Precinct Community and Business Forums.

Zone Engagement documents (Zeds) are the zone specific business engagement and support plans. The ZEds will

be shaped after consultation with zone-specific businesses and business groups mapping out issues, impacts and

strategies relative to that group. The ZEd will be the day-to-day living document for that zone where mitigation

ideas can be tried, implemented and reworked for best outcomes. The relevant ZEd will be made available to the

impacted businesses in each zone.

Businesses will be engaged in a variety of ways, including individual business and group meetings. Regular

meetings with business and community will also be held in each zone, led by construction supervisors and the

community relations team. These informal meetings, held in agreed business venues within the zone, will both

inform about upcoming works and consult on any issues.

Precinct business forums will be held quarterly. These forums will provide opportunity for open and transparent

information sharing and where relevant, consultation on construction issues.

Community Relations Manager

The Community Relations Manager continues to be the single point of contact for each construction zone and will



understand the operations and concerns of each affected business.

The Community Relations Manager will work closely with the Area Manager (Construction) to develop mitigation

measures where possible and to provide timely and regular information to each business. In consultation with

business, specific actions will be implemented to manage the business impacts for that zone.

Standard Construction Hours

Standard construction working hours are:

6.00am to 10.00pm Monday to Friday for Sydney CBD

6.00am to 6.00pm Monday to Friday for other areas

8.00am to 5.00pm on Saturdays for all areas

In certain circumstances construction activities may be required outside the standard construction hours. The

Construction Environmental Management Plan details the out of hour works protocol and approval process.

Where these activities are undertaken for a continuous three hours period and exceed the construction noise

management levels at noise sensitive receivers, a minimum respite period of at least one hour shall be scheduled

before activities recommence.

Performance Monitoring

Key Performance indicators will be used to effectively measure the performance of this plan. The desired

outcomes include:

90 % of impacted businesses are aware of the works and likely environmental impacts

70% of impacted businesses agree that environmental impacts are minimised through the

implementation of agreed work practices, proactive communications and on-going engagement.

Assessment of the effectiveness of the business management strategies will be measured and monitored by:

Feedback from TfNSW

Feedback from key stakeholders meetings, business forums and TfNSW Reference Groups

Regular review of processes and procedures to ensure that business changing requirements are being

addressed.

Enquiries and Complaints

Complaints can be made in person, by phone, email or in writing. All complaints will be investigated, the source

determined, and the complainant advised of the actions taken to rectify the issue (where possible).

The complaints handling protocols are:

Details of all complaints are recorded

A verbal response to the complainant is provided within 2 hours where a phone number is provided

A written response to complaint received by email is provided within 4 hours

Information on all complaints received is forwarded to TfNSW daily

The enquiry handling protocols are:

Record enquiry details

At least an oral response is provided to the enquirer within 2 hours from the time of the enquiry is

received unless otherwise agrees otherwise



provide a written response to letters and emails within 24 hours

Record the enquiries received in the database within 24 hours

Report monthly on any enquiries received, and response given to TfNSW in writing.

Any complaints or enquiries unable to be resolved through the complaints resolution process are escalated to

TfNSW.

Compliance Tracking and Reporting

TfNSW has established a web-based communications management system (Consultation Manager) for the project.

All stakeholder interactions will continue to be entered into the system within 24 hours to ensure currency of the

information available. Consultation Manager is used as a compliance tracking mechanisms to measure the

performance of complaints handling within the required timeframes and complaints and issues are closed out.

Regular communications and stakeholder management reports will be prepared for the senior management team

about the process of progress of the implementation of communications strategies, recent stakeholder contacts

and complaints, and potential community impacts of current and upcoming activities.

Communications

The D&C JV is committed to proactive communication and dissemination of information to businesses about

current and upcoming activities. The primary communication tools and techniques for the project include, but are

not limited to:

Communication Tool Description

Meetings with business & property owners

One-on-one meetings will be held as required with business owners as well as regular briefings to businesses affected by construction works to provide businesses with opportunities to seek clarification, ask questions and plan ahead.

Community notifications Site-specific community notifications distributed to local businesses to inform business owners of upcoming works. Notifications are distributed seven days before the commencement of any construction related works as well as changes to the scope of works, out of hour works, changes to traffic conditions, modifications to pedestrian routes, cycleways or bus stops.

Construction notifications will also be distributed via email to businesses registering their email contact details with the project.

Construction update newsletters

A quarterly construction update newsletter will be developed and distributed. The newsletter will include site specific information to the community of progress and key milestones or activities taking place.

Community emails Site-specific emails will be circulated monthly to registered stakeholders about the progress of the works, key milestones and upcoming activities. The emails can include copies of recently advertised traffic and pedestrian management changes or recently distributed community notifications

Contact cards All site personnel will be provided with Sydney Light Rail project contact cards if approached by business proprietors, customers or employees. The cards outline the project Infoline and 24-hour Construction Response Line.

Traffic and transport Major traffic changes, detours or traffic disruptions will be advertised in the local paper at least 7 days before the change occurs, or as required by specific regulatory



Communication Tool Description

communications or agency approvals.

Construction hoardings and fences

In general, fencing around the zone worksites will incorporate opaque shade cloth surrounding the perimeter, maintained in good condition. Fence signage will include way finding signage, as required. For compounds, hoarding will be of solid material combined with ATF fencing. TfNSW will consult with the relevant authorities as well as the Business Reference Group regarding graphic design and way finding design on fencing and hoardings.

Signage At times, works may require the use of directional signage to users of services or facilities. Signage will be installed where it will not impede visibility to businesses’ name or signage.

The local traffic control plans will outline the strategies to manage traffic and pedestrian flows around worksites, with an assurance that directional signage are clearly visible to road users and pedestrians.

All directional traffic signage will be erected before any changes to traffic and access arrangements are implemented. This includes changes to pedestrian routes, cycleways, traffic conditions and disruption of access to public transport modes.

Graffiti and Billposters All graffiti and unauthorised poster will be removed from site structures such as hoarding, site sheds or fencing within 24 hours. Project inductions will incorporate the importance of identifying and removing graffiti and posters from worksite structures or compound areas as early as possible.



Contents

Terms and Abbreviations .............................................................................................................................................. 9

Definitions ................................................................................................................................................................... 10

1. Introduction ................................................................................................................................................... 11

1.1. Project Background ........................................................................................................................................ 11

1.2. Purpose and Scope ........................................................................................................................................ 11

1.3. The Plan ......................................................................................................................................................... 11

1.4. The Structure of the Plan ............................................................................................................................... 11

1.5. Further Development of the Plan .................................................................................................................. 12

1.6. Consultation ................................................................................................................................................... 12

1.7. Plan Availability .............................................................................................................................................. 12

1.8. Interface with other Management Plans ....................................................................................................... 12

2. Legislative and Other Requirements ............................................................................................................. 14

2.1. Project Compliance Requirements ................................................................................................................ 14

2.2. Licenses and Permits ..................................................................................................................................... 14

3. D&C JV’s Approach to Managing Impacts on Businesses .............................................................................. 15

3.1. The Framework .............................................................................................................................................. 15

3.2. Engaging with Business .................................................................................................................................. 17

3.3. Standard Construction Hours ........................................................................................................................ 17

3.4. Impacts on Businesses ................................................................................................................................... 18

4. Business Management Performance ............................................................................................................. 19

4.1. Key Performance Indicators........................................................................................................................... 19

4.2. Performance Monitoring ............................................................................................................................... 20

4.3. Performance Compliance Tracking and Reporting ........................................................................................ 21

5. Roles and Responsibilities .............................................................................................................................. 22

5.1. Organisation Chart ......................................................................................................................................... 22

5.2. Key Roles and Responsibilities ....................................................................................................................... 23

5.2.1. D&C JV Project Director ............................................................................................................................. 23

5.2.2. Stakeholder and Community Relations Manager ..................................................................................... 23

5.2.3. Community Relations Managers ............................................................................................................... 23

5.2.4. Construction Manager ............................................................................................................................... 23

5.2.5. Area Managers (Construction) .................................................................................................................. 23

5.2.6. General Superintendent (Construction) .................................................................................................... 24

5.2.7. Environmental and Sustainability Manager .............................................................................................. 24

5.3. Interactions with the Project Team ............................................................................................................... 24



6. Protocols, Processes and Procedures ............................................................................................................ 24

6.1. Information to Transport for NSW ................................................................................................................ 24

6.2. Stakeholder Management ............................................................................................................................. 24

6.3. Enquiry and Complaints handling .................................................................................................................. 25

7. Communications Management Framework .................................................................................................. 27

7.1. Consultation Manager ................................................................................................................................... 27

8. Communications Tools and Techniques ........................................................................................................ 28

8.1. Meetings with Business and Property Owners .............................................................................................. 28

8.2. Community Notifications ............................................................................................................................... 28

8.3. Construction Update Newsletters ................................................................................................................. 28

8.4. Community Emails ......................................................................................................................................... 28

8.5. Contact Cards ................................................................................................................................................. 29

8.6. Communication Tools – features, approvals, roles and targets .................................................................... 30

9. Other Communication Elements ................................................................................................................... 35

9.1. Traffic and Transport Communications ......................................................................................................... 35

9.2. Construction Hoardings and Fences .............................................................................................................. 35

9.3. Signage and Wayfinding ................................................................................................................................ 35

9.4. Graffiti and billposters ................................................................................................................................... 35

9.5. Issues Management ....................................................................................................................................... 35

10. Incident Reporting ......................................................................................................................................... 37

11. Training .......................................................................................................................................................... 38

11.1. Site-specific Pre-works briefs and toolbox talks ............................................................................................ 38

12. Monitoring, Evaluation and Reporting .......................................................................................................... 39

12.1. Monitoring and Evaluation ............................................................................................................................ 39

12.2. Reporting ....................................................................................................................................................... 39

APPENDIX A - Compliance Matrix ............................................................................................................................... 40

APPENDIX B - Consultation Records ........................................................................................................................... 44

APPENDIX C: ALTRAC’s Complaint Resolution Process ............................................................................................... 45

APPENDIX D: Business Stakeholders ........................................................................................................................... 46



Terms and Abbreviations

ALTRAC ALTRAC Light Rail Partnership

CSELR CBD and South East Light Rail

D&C JV Design and Construct Joint Venture

EDMS Electronic Document Management System (TeamBinder)

KPI Key Performance Indicator

SLR Sydney Light Rail

TfNSW Transport for NSW

ZEd Zone Engagement document



Definitions

Contractor An organisation that contracts with a client to carry out construction and related services. For the purposes of this Project - D&C JV

Deed Project Deed, SLR Project

Project The design and construction of the Sydney Light Rail

TeamBinder The Project Electronic Document Management System software

Worker Is anyone who carries out work for a PCBU and includes: an employee, contractor or sub-contractor or an employee of, labour hire personnel, apprentice or trainee, work experience student

Zone For construction purposes, the project is divided into thirty one (31) individual construction zones.



1. Introduction

Construction of the CBD and South-East Light Rail (CSELR) Project is being undertaken by a design and construct

joint venture (D&C JV) consisting of ACCIONA Infrastructure Australia Pty Ltd (Acciona) and Alstom Transport

Australia Pty Limited (Alstom) as part of the ALTRAC Light Rail (ALR) Consortium.

The D&C JV is responsible for the delivery and implementation of the relevant construction environmental

management plans for the Project, including the Construction Business Management Plan (CBMP).

1.1. Project Background

The CSELR project consists of the design and construction of approximately 12km of a new light rail system to

service the Sydney CBD and south east Sydney running from Circular Quay to Central Station via George Street,

and continuing on to Kingsford and Randwick via Surry Hills and Moore Park.

The CSELR project includes construction of stops for the new light rail vehicles (LRVs), terminus facilities,

interchanges and facilities for the maintenance and stabling of LRVs, as well as public domain works and

adjustments to existing public roads and utility services.

1.2. Purpose and Scope

The purpose of the Construction Business Management Plan (CBMP) is to outline how the D&C JV proposes to

manage and minimise the impacts of construction on businesses potentially impacted by the proposal.

The CBMP has been developed to address the relevant TfNSW Project Deed requirements the Minister’s

Conditions of Approval (MCoA) for the Project (SSI-6042), and all applicable legislative and licensing requirements.

The CBMP is applicable to all activities during construction of the Project, including all areas where physical works

will occur, or areas that may be otherwise impacted by the construction works, and which are under the control of

the D&C JV. All D&C JV staff and sub-contractors are required to operate fully under the requirements of this plan

and related management plans, over the full duration of the construction program.

This plan forms a sub plan to the Construction Environmental Management Plan (CEMP) for the CSELR Project.

1.3. The Plan

The Business Management Plan is a sub-plan of the Construction Environmental Management Plan, which outlines

the framework for communications and engagement with business stakeholders affected by the works activities

for the Sydney Light Rail (CSELR).

This sub plan outlines:

The businesses within project area which are likely to be impacted by the works and the general

impacts on those businesses

Strategies and activities to facilitate two-way communication with affected businesses

Mitigation measures and management strategies that will be applied to assist affected businesses

Roles, responsibilities and communication tools used by the D&C JV stakeholder and community

relations team

Performance monitoring.

1.4. The Structure of the Plan

The document has been structured around the following key components:

Purpose of the sub plan

Project context



Business management approach

Business stakeholder management performance

Stakeholder and community relations roles and responsibilities

Communications tools and techniques

Training

Monitoring and reporting.

1.5. Further Development of the Plan

Further development of this sub plan will be undertaken and revised to:

Respond to changes experienced by impacted businesses

Take into account any changes in strategies, procedures and processes

Implement continuous improvement through stakeholder feedback and compliance reporting

1.6. Consultation

The CBMP has been developed in consultation with the following key stakeholders in order of submission of the

draft plan for consultation:

ALTRAC Light Rail (ALR) Consortium

TfNSW and the Environmental Representative (ER) for the project

The Business Reference Group (BRG) and the Community Reference Group for the project

The Secretary

TfNSW has established a Business Reference Group comprised of independent representatives from the business

community to advise on business concerns. .Consultation with the Business Reference Group (B89 (f)) is ongoing

and involves a number of activities to facilitate BRG members’ input into this and other plans. Special briefings are

also held with the business industry groups represented on the BRG and drop in sessions provide for further

clarification if required.

Appendix B of this Plan includes a register of comments received from the Business Reference Group and other

reference groups and where these have been addressed in this plan as applicable.

The final plan will be issued to DPE for approval. Construction works will not commence until written approval of

all relevant plans, including the CBMP, has been received from the relevant approval authority, which in the case

of this plan will be DPE.

1.7. Plan Availability

As well as being made available to the relevant bodies for consultation and approval purposes as outlined above, a

copy of the latest approved version of the CBMP will also be made available to all D&C JV personnel and sub-

contractors via the electronic document management system TeamBinder, and to other community and

stakeholders on request. Confidential information will be removed from all documents made available to the

public. A copy of this plan will be published on the TfNSW website.

1.8. Interface with other Management Plans

Consistent with the D&C JV integrated approach to the project, all project management plans will be submitted to

TfNSW as a suite of documents with specific relevance, hierarchies and interdependencies. Collectively these plans

provide the governance framework through which the Project will be planned, delivered, monitored and

continuously improved.



The CBMP interfaces with the CEMP and other management plans and documents as outlined in Table 1.1 below:

Table 1.1: Interface with other Management Plans

Ref. Plan Interface

SLR-D&C-MI0-000-PLN-001007

Stakeholder and Community Engagement Plan

The Plan outlines the governance framework for communications and engagement with the community. This plan includes specific stakeholder and community engagement sub plans, incorporating local business engagement plans which will be developed for each precinct two months prior to construction start dates.

SLR-D&C-MIO-000-PLN-001002

Construction Environmental Management Plan and its sub plans:

Compound and Ancillary Facilities Management Plan

Waste Management Plan

Dust and Air Quality Management Plan

Equine Management Plan

Construction Noise and Vibration Management Plan

Construction Traffic, Transport and Access Management Plan

Vegetation Management Plan

Construction Heritage Management Plan

Contamination and Asbestos Management Plan

Construction Soil and Water Management Plan for Moore Park Tunnel

The Plan outlines the protocols and procedures to manage environmental impacts from the construction works, including the proposed mitigation measures.

SLR-D&C-MI0-000-PLN-001020

Traffic and Transport Management Plan

The Plan outlines all works required for traffic management.

SLR-D&C-MI0-000-PLN-001028


This plan addresses the traffic and transportation impacts of construction materials and spoil transport and disposal

SLR-D&C-MI0-000-PLN-001005

Safety Management Plan The Plan outlines project safety goals, systems and methods utilised by work crews when undertaking work on the project site, including the strategies and processes to drive workplace safety.



2. Legislative and Other Requirements

2.1. Project Compliance Requirements

Refer to the compliance matrix in Appendix A of this plan for details of the relevant approval and contract

requirements and where they have been addressed in this plan, including the relevant:

Minister’s Conditions of Approval (CoA);

TfNSW Deed Requirements

Revised Environmental Management Measures (REMMs) from the EIS/Submissions Report.

2.2. Licenses and Permits

No specific licences are required that are relevant to this Plan.



3. D&C JV’s Approach to Managing Impacts on Businesses

D&C JV acknowledges that the construction works will have an impact on surrounding businesses with likely

environmental factors including noise, dust, traffic and pedestrian disruptions and parking. These environmental

impacts may deter pedestrians and customers potentially having an economic impact on businesses. These

economic impacts have been captured in the Risk Assessment which is appended in the CEMP. This Risk

Assessment will be revised to reflect issues as they arise accordingly. The Risk Assessment also considers

cumulative impacts resulting from other construction projects within vicinity of the alignment. For business

stakeholders this is an uneasy time and we understand that different businesses will have different factors

impacting them. Our commitment to business is to continue to listen and work together in a spirit of respect and

collaboration.

D&C JV’s objectives are to:

Identify the businesses located on the construction corridor and immediately adjacent to the corridor

(including on side streets) and consult with those businesses about the likely impacts and mitigation

strategies

Recognise that businesses further afield may also be impacted

Implement strategies for regular consultation with affected businesses about construction impacts

Provide accurate, timely and reliable information about the construction activities and impacts to

businesses

Respond quickly to any issues or complaints raised by businesses or commercial property owners

Gain regular feedback from businesses on current strategies to identify continual improvements.

3.1. The Framework

An integrated project management approach has been adopted for the planning and delivery phase. A suite of

management plans prepared for the works will address the specific risks, mitigation strategies and protocols for

subject matters such as construction environmental management, management of heritage items, site layout and

visual amenity, traffic and pedestrian management, community relations and safety. These plans will guide the

activities for the relevant disciplines to ensure impacts to local businesses are considered and mitigated as

reasonably appropriate. As well as the plans, the Community Communication Strategy provides mechanisms to

facilitate communication between TfNSW, the D&C JV, the Environmental Representative and community

stakeholders on construction progress and management.

Construction Environmental Management Plan

The likely environmental factors and mitigation measures affecting business stakeholders have been identified in

the following sub plans of the Construction Environmental Management Plan:

Construction Business Management Plan

Construction Noise and Vibration Management Plan

Dust and Air Quality Management Plan


Contamination and Asbestos Management Plan

Compound and Ancillary Facilities Management Plan

Waste Management Plan

Construction Heritage Management Plan



The specific construction impact mitigation measures that would be implemented around each zone will be drawn

from the relevant Environmental Management Sub Plans. In particular, measures to maintain vehicular and

pedestrian access will be outlined in the Construction Traffic, Transport and Access Management Plan;

measures to mitigate noise and vibration impacts to business will be outlined in the Construction Noise and

Vibration Management Plan and measures to mitigate potential impacts of dust will be outlined in the Dust

and Air Quality Plan.

The Stakeholder and Community Engagement Plan

Whilst the Construction Business Management Plan focuses on detailing ‘how construction works will be

managed to minimise impacts to existing businesses located in the vicinity of construction sites and

activities during construction of the SSI’ (MCoA B89(f)), the Stakeholder and Community Engagement

Plan, outlines the governance framework for communications and engagement with the community. The

Stakeholder and Community Engagement Plan i includes specific community and local business

engagement sub plans.

The Stakeholder and Community Sub Plans for each precinct will be finalised two months prior to

construction commencement to ensure timeliness and relevance in managing identified issues impacting

on businesses and community. These sub plans will focus on precinct-wide issues and the inter-

relationships of activities and strategies across the precinct. The sub plans will not be prepared in

consultation with business and community members, however they will be amended should complaints

and enquiries received during construction indicate that the sub plans could be improved. These sub

plans will form the basis of information and discussion at the Precinct Community and Business Forums.

Zone Engagement Documents (ZEds)

Approximately three months prior to the start of construction works in each zone, a Zone Engagement document

(ZEd) will be developed. This working document will be developed in consultation with zone specific businesses

and business groups and will clearly identify issues, impacts (including cumulative impacts from nearby projects)

and mitigation strategies that will be implemented during construction in that zone. The ZEd will be the day to day

living document for that zone where mitigation ideas can be tried, implemented and reworked in consultation with

specific impacted businesses to achieve the best outcomes. The relevant ZEd will be made available to the

impacted businesses in each zone. The ZEds will address the following key issues:

Business access

Public and Customer access requirements

Supplier access requirements

Way finding signage requirements

Business specific issues including:

o Sensitivity to light spill from the construction site

o Construction noise impacts

o Opportunities for artwork or other treatment for hoardings and site fences to assist in business

activation

Construction impact management

o Impacts on building awnings and other external building features

o Changes to pavement levels

o Light spill management

o Construction noise management

o Maintenance of hoardings, including graffiti management

o Post construction reinstatement

Equine Management Plan.



o Other construction impact mitigation measures.

3.2. Engaging with Business

The D&C JV will identify and engage with businesses impacted by construction works. Businesses will be engaged

in a variety of ways, including individual business and group meetings. Regular meetings with business and

community will also be held in each zone led by construction supervisors and the community relations team. These

informal meetings, held in agreed business venues within the zone, will both inform about upcoming works and

consult on any issues.

Precinct business forums will be held quarterly. These forums will provide opportunity for open and transparent

information sharing and where relevant, consultation on construction issues.

Building on TfNSW Business Stakeholder Engagement

Building on the work of TFNSW, the D&C JV community relations approach will continue to identify the businesses

likely to be affected by the works. A listing of current business stakeholders identified by D&C JV is provided in

Appendix D. This list will be continuously updated as new business stakeholders are identified.

Stakeholder issues identified by TfNSW have been discussed with the D&C JV community relations team and

recorded. Through future regular interactions and engagement, the stakeholder and community relations team

will keep abreast of further issues arising for the local business community and will update the project team so

that all D&C JV team members can evaluate the potential consequences from construction activities and

implement appropriate impact mitigation strategies for each worksite.

Strategies and Implementation

The Community Relations Manager continues to be the single point of contact for each construction zone and will

understand the operations and concerns of each affected business.

Prior to construction, the Community Relations Manager will review previously registered enquiries, complaints or

concerns of businesses within close proximity to the respective worksites. This information will be analysed to

identify any disruptions from preliminary construction works undertaken.

The Community Relations Manager will work closely with the Construction Area Manager to develop mitigation

measures where possible and to provide timely and regular information to each business. In consultation with

business, specific actions will be implemented to manage the business impacts for that zone will be documented

and communicated in the relevant ZEd.

All site personnel will be provided training in community relations protocols and procedures and provided with

project contact cards should they be approached by members of the local business community for project

information.

The D&C JV construction crews will be encouraged to support local businesses during construction.

3.3. Standard Construction Hours

Standard construction working hours are:

6.00 am – 10.00pm Monday to Friday for Sydney CBD (covering Zones 1- 13)

6.00am to 6.00pm Monday to Friday for other areas

8.00am to 5.00pm on Saturdays for all areas

In certain circumstances construction activities may be required outside the standard construction hours. The

Construction Noise and Vibration Management Plan provides details of the out of hour works protocol and



approval process. Where construction activities are undertaken for a continuous three hours period and exceed

the construction noise management levels at noise sensitive receivers, a minimum respite period of at least one

hour shall be scheduled before activities recommence.

3.4. Impacts on Businesses

Businesses with enquiries, concerns or complaints (including claims for physical damage to business assets) will be

directed to lodge those enquiries, concerns or complaints through the TfNSW Complaints Line. That process will

ensure that the issue is recorded, tracked and responded to in accordance with TfNSW requirements. All

complaints and enquiries to the TFNSW will be forwarded immediately to the D&C JV for actioning as per Section

6.3: Enquiries and Complaints Handling of this Plan.



4. Business Management Performance

4.1. Key Performance Indicators

Key Performance indicators are in line with Transport for NSW Project Deed, Schedule E.1 Scope and Performance

Requirements, Appendix 8 – Stakeholder and Community Engagement. The table below outlines the parameters

and monitoring program to effectively measure the performance of this plan. The desired outcomes include:

90% of impacted businesses are aware of the environmental works and likely impacts

70% of impacted businesses agree that environmental impacts are minimised through the

implementation of agreed work practices, proactive communications and on-going engagement.

Businesses within each zone will be surveyed four months after construction commences in the zone with follow

up evaluations at four monthly intervals. A survey will be emailed to impacted businesses in each zone. Table 4.1

outlines the key performance indicators for the project.

Table 4.1: Key Performance Indicators (KPIs)

Performance Measures Reporting/monitoring

Business stakeholder engagement performance

Business owners are satisfied that engagement and consultation has taken place; concerns have been heard and measures put in place, where possible, to assist business throughout construction stages.

Feedback from businesses which is recorded; weekly reporting provided at progress meetings with TfNSW; incident reporting; formal monthly reporting.

Survey of business stakeholders to take place every four months from construction start date until completion of construction in each zone.

90% of impacted businesses are aware of the environmental

works and likely impacts

70% of impacted businesses agree that environmental

impacts are minimised through the implementation of agreed

work practices, proactive communications and on-going

engagement.

70% of business owners to register at least a satisfactory rating for the following:

- Construction briefings

- Timeliness of information

- Relevance of information

- Amount of information

- Response to business concerns

- Appropriate mitigation measures to complaints

- Access to the D&C JV community relations team

High level of awareness of

Businesses are briefed on construction

Monthly reports to TfNSW itemising

- Construction notifications delivered within the 7 day



Performance Measures Reporting/monitoring

construction zone activities

programing and key activities within their area; businesses have awareness of how to contact the Community Relations Manager and project contact details included within all communication material.

lead time

- Quarterly newsletter delivered to all businesses .5m radius from all construction works

-Monthly e-update emailed to subscribed business stakeholders by the middle of every month

Monthly reporting on number of business stakeholder meetings held and outcomes of each meeting.

Business forums held quarterly in each precinct.

Survey as outlined above

Information is current, accurate and timely

Information prepared and distributed within agreed timeframes.

Regular meetings with construction area managers who provide the most recent programming activities as well as any changes to schedule; internal communications checklists to ensure all details are captured and included in any of the communications tools listed above..

Survey as outlined above

Business issues carefully managed to ensure prompt response and management of issues

Community Relations Managers on hand to work with businesses to address issues as they arise.

Community Relations Managers to work with Construction Managers to develop and implement mitigation measures.

Lessons learned from incidents recorded and communicated across relevant project personnel.

Emerging or repeated issues and outcomes tabled at weekly meetings with TfNSW; issues and outcomes documented in Consultation Manager (the TfNSW enquiries and complaints database).

Complaints responded to within two hours

Where measures to address business owners' concerns cannot be implemented, businesses will be advised in person, as soon as practicable, with an explanation as to why measures cannot be implemented and any other mitigation measures which may have been put in place.

This will be followed with an email outlining the above. This email will be recorded in TfNSW’s database Consultation Manager.

Consultation Manager is owned by TfNSW and is audited by TfNSW weekly. The D&C JV Community Relations team is responsible for entering all data, interfaces and correspondence with businesses.

Effective implementation of Consultation Manager

Full compliance with the TfNSW requirements;

Consultation Manager monitored to ensure close-out of all enquiries and complaints within TfNSW timeframes.

Daily reporting of complaints to TfNSW

Complaints responded to within two hours

Enquiries responded to within 24 hours

Monthly reporting of enquiries to TfNSW

The Stakeholder and Community Relations Manager is responsible for ensuring performance KPIs are met.

4.2. Performance Monitoring

Assessment of the effectiveness of the business management strategies will be measured and monitored by:



Feedback from TfNSW

Feedback from key stakeholders meetings, business forums and TfNSW Reference Groups

Regular review of processes and procedures to ensure that business changing requirements are being

addressed.

4.3. Performance Compliance Tracking and Reporting

The Environmental and Sustainability Manager is responsible for the implementation of the Compliance Tracking

and Reporting Program, including the Compliance Tracking Program developed in accordance with MCoA B94. The

compliance tracking program requires the D&C JV to review the status of compliance of the project against

approval requirements through the program of inspections, monitoring, auditing and reporting as outlined in

Section 9 of the CEMP, and will submit six monthly compliance status reports to TfNSW for submission to the

Secretary in accordance with CoA B94(c). Reporting will include the outcomes of monitoring during the reporting

period and review of compliance against relevant criteria including monitoring against the KPI’s listed in this plan,

as well as compliance with the relevant Revised Environmental Management Measures (REMMs) for the Project as

applicable to businesses.



5. Roles and Responsibilities

5.1. Organisation Chart

The structure of the team is shown in the organisation chart below:

Figure 3: D&C JV Management Team

Updated versions of the organisation charts for the D&C JV, Acciona and Alstom will be maintained and available

on the Project site, displayed in clear accessible locations and available upon request. Furthermore these

organisational charts are available on the Electronic Document Management System (EDMS) – TeamBinder.

The roles and responsibilities of the JV Management Team (JVMT) will be detailed in the Project Delivery

Management Plan. Each Management Plan will detail all staff relevant to that particular management plan and

their responsibilities as described below in relation to this Plan.

All staff will be aware of their responsibilities through specific position descriptions, and shall follow the processes

and procedures as outlined in this Plan.

The D&C JV Stakeholder and Community Relations Manager is supported by the D&C JV management team. The

D&C JV Project Director leads the functional managers responsible for Design & Construction, Operations,

Stakeholder and Community Relations, Safety and Quality.

All senior project team members will support the building and maintenance of positive and proactive relationships

with businesses to deliver the project, including, but not limited to, landowners or asset owners, business

D&CJV Director

Project Director

HR Manager Community

Relations Manager

H&S Manager Civil Works Director

Construction Manager

General Superintendant

Foreman Site Engineers

Financial & Procurement

Manager

Planning Manager

Commercial Manager

Operations Manager

Environment & Sustainability

Manager

Environment & Sustainability

Officers

Quality Manager

Design Manager

Office Manageer / PA



proprietors, or tenants.

5.2. Key Roles and Responsibilities

5.2.1. D&C JV Project Director

Responsible for all aspects of delivery of the SLR Design and Construction Contract

Drive a culture of safety, environmental responsibility and sustainability and respect for business and

community

Build and maintain productive internal and external relationships to facilitate the delivery of the project

5.2.2. Stakeholder and Community Relations Manager

Ensure stakeholder engagement strategies are implemented in accordance with management plans,

processes and approvals

Manage relationship with TfNSW project communications team

All public communication prepared to comply with the requirements

Provide leadership in strategic planning and management of stakeholder considerations

Ensure compliance in relation to stakeholder and community relations requirements

Lead the development of strategies and plans in relation to stakeholder and community relations

involvement

Participate at TfNSW community and public meetings or forums, including established community

reference groups for the project

Ensure complaints and enquiry management strategies and processes are effectively implemented,

including the stakeholder database

Prepare, review and submit reports on stakeholder and community relations strategies to TfNSW.

5.2.3. Community Relations Managers

Build and maintain strong relations with affected businesses

Provide advice to area managers and functional leads in mitigation measures for impacted businesses

Responsible for the implementation of community relations and stakeholder activities, including the

distribution of community notifications to all directly and indirectly affected business stakeholders

Rostered monitoring and response to out of hours enquiries and complaints to the 24/7 - 1800 hour

community line

Ensure all contractor employees and sub-contractors are properly inducted in site specific business and

community issues and accountable for community relations work practices

Facilitate the resolution of business, community and stakeholder complaints

Attend business stakeholder meetings, forums and other activities and events where relevant

5.2.4. Construction Manager


Ensure Area Managers (allocated to specific construction sites) consider the agreed timeframes for

communication material preparation and distribution

Provide leadership in relation to business relationship management and community obligations outlined

in this sub plan

5.2.5. Area Managers (Construction)

Ensure the Community Relations Managers are continuously kept up to date regarding changes to the



works program

Consider the agreed timeframes for communication material preparation and distribution

Provide leadership in relation to business relationship management and community obligations outlined

in sub plans


5.2.6. General Superintendent (Construction)

Ensure that all necessary monitoring is completed under work health and safety (WHS) legislation and to

ensure safety of personnel and the public

5.2.7. Environmental and Sustainability Manager

Review and provide comment on relevant project environmental documentation to verify these are

prepared and maintained in accordance with relevant environmental legislation, planning conditions,

regulatory requirements and relevant standards and to endorse the documentation where required

Monitor and report on the effective ongoing implementation and performance of the above mentioned

environmental documentation and other relevant documentation

Provide guidance throughout the duration of the project on an as-required basis on key emerging

environmental and compliance issues.

5.3. Interactions with the Project Team

The community relations team will interface with other project team members to facilitate cross-discipline

interactions to support the identification of issues, the development of public communication material and ensure

all communications requirements and delivered.

The internal interface mechanisms to support the preparation of communication material and information

distribution include, but not limited to:

Project management meetings - The project management meetings include business and community

stakeholder matters on the agenda to share information amongst senior managers

Area Manager Progress meetings – Area Managers and Community Relations Managers meet regularly to

discuss the program, construction methodology and likely impacts. The meetings will assist Community

Relations Managers to develop site-specific business management communication material about

upcoming works

Stakeholder and community relations meetings - The stakeholder and community relations team meets

weekly to share information, identify emerging trends, and manage timeframes. The meetings will

monitor, review and address any issues or concerns as they emerge.

6. Protocols, Processes and Procedures

6.1. Information to Transport for NSW

A range of project communications and engagement techniques are coordinated by TfNSW to promote the

project’s progress, including the project website, newsletters, reference groups and social media platforms.

The Stakeholder and Community Relations team will provide regular information to TfNSW regarding the

construction program to include within these publications. This information will be provided on request to TfNSW

and/or at scheduled weekly meetings between TfNSW and the Stakeholder and Community Relations team.

6.2. Stakeholder Management



TfNSW has established an information line, project email and website for the public to access information about

the Sydney Light Rail project. A 24-hour construction response line is included within community notifications

distributed to address site-specific construction issues or complaints.

Reference Groups

Business and Community Reference Groups have been established by TfNSW as part of the stakeholder

management framework and consultation process. The Community Communications Strategy outlines the

involvement of the Reference Groups which includes consultation on the Construction Environmental

Management Plan and its sub plans.

The Terms of Reference for the Business and Community Reference Groups further specify the roles and

responsibilities of both Groups. These Terms of Reference can be found on the TfNSW website.

Forums As outlined in the Community Communications Strategy, the Business and Community Forums for each precinct provide information on the project, timings of construction and likely impacts to local community and businesses affected by the construction of the project. These forums provide opportunities for members to ask questions and provide feedback.

The Community Communication Strategy

The Community Communication Strategy, prepared by TfNSW in consultation with the Community Reference

Group identifies stakeholders including community, business, environmental and transport groups and adjoining

property owners and provides procedures and mechanisms for the regular dissemination of information on

construction progress and matters associated with environmental management.

6.3. Enquiry and Complaints handling

Enquiry handling

Enquiries are dealt in accordance with TfNSW enquiry management guidelines.

The enquiry handling protocols are:

Record enquiry details

At least an oral response is provided to the enquirer within 2 hours from the time of the enquiry is

received unless otherwise agrees otherwise

provide a written response to letters and emails within 24 hours

Record the enquiries received in the database within 24 hours

Report monthly on any enquiries received, and response given to TfNSW in writing.

Complaints handling

Complaints can be made in person, by phone, by email or in writing to:

TfNSW Community Information Centre, corner of George and King Streets Sydney

24 hour Construction Response Line: 1800 775 465

Email: [email protected]

Mailing address: PO Box K659 HAYMARKET NSW 1240

All complaints will be investigated, the source determined, and the complainant advised of the actions taken to

rectify the issue (where possible).

The complaints handling protocols are:

mailto:[email protected]



Details of all complaints are recorded

An acknowledgement of every complaint is given to TfNSW within ten minutes of ALTRAC receiving the

complaint

For urgent complaints, the complainant is responded to immediately. For all other complaints, a verbal

response to the complainant is provided within 2 hours where a phone number is provided

Awritten response to complaints received by email is provided within 4 hours

Information on all complaints received is forwarded to TfNSW daily.

The complaints resolution process is outlined in Appendix C.

Any complaints or enquiries unable to be resolved through the complaints resolution process are escalated to

TfNSW.

Complaints Escalation and Mediation process

The Community Communication Strategy identifies that there may be occasions where complaints relating to the

project cannot be resolved to the reasonable satisfaction of both the complainant and the D&C JV. To resolve such

complaints, TfNSW has developed a Complaints Escalation and Mediation process which requires the use of

independent mediators to resolve these complaints.



7. Communications Management Framework

7.1. Consultation Manager

TfNSW has established a web-based communications management system (Consultation Manager) for the project.

All stakeholder interactions will continue to be entered into the system within 24 hours to ensure currency of the

information available.

Consultation Manager is used as a compliance tracking mechanisms to measure the performance of enquiries and

complaints handling within the required timeframes and complaints and issues are closed out.



8. Communications Tools and Techniques

The D&C JV is committed to proactive communication and dissemination of information to businesses about

current and upcoming activities. TfNSW provides final approval for all collateral and communications. The range of

communication tools and techniques for the project are discussed below. Communication tools which are most

suitable for each construction site will be specified in the Precinct specific sub plans and the Zeds. The primary

communications tools include, but not limited to:

8.1. Meetings with Business and Property Owners

One-on-one meetings will be held as required with business owners as well as regular briefings to businesses

affected by construction works to provide businesses with opportunities to seek clarification, ask questions and

plan ahead.

Access management plans will be prepared in liaison with businesses and landowners to understand their servicing

and delivery requirements. These plans will identify and implement means of maintaining access to businesses for

deliveries and servicing during both the construction and operational phases of the CSELR.

8.2. Community Notifications

Site-specific community notifications are distributed to local businesses to inform business owners of upcoming

works. Notifications are distributed seven days before the commencement of construction works and will list the

types of works to take place, out of hour works, changes to traffic conditions, modifications to pedestrian routes,

cycle ways or bus stops.

The community notifications will incorporate specific details about the construction works in order to assist

business understand the potential impacts to their business, customers and employees. Notifications will include,

at a minimum:

Scope of work

Location of work

Hours of work

Duration of activity

Type of equipment used

Likely impacts including noise, vibration, traffic, access and dust

Mitigation measures implemented to minimise likely impacts

TfNSW project contact details

Construction notifications will also be distributed via email to businesses registering their email contact details

with the project.

8.3. Construction Update Newsletters

A quarterly construction update newsletter will be developed and distributed. The newsletter will include site

specific information to the community of progress and key milestones or activities taking place.

8.4. Community Emails

Site-specific emails will be circulated monthly to registered stakeholders about the progress of the works, key

milestones and upcoming activities. The emails can include copies of recently advertised traffic and pedestrian

management changes or recently distributed community notifications



8.5. Contact Cards

All site personnel will be provided with Sydney Light Rail project contact cards if approached by business

proprietors, customers or employees. The cards outline the project Infoline and 24-hour Construction Response

Line.

SLR-D&C-MIO-000-PLN-001027| ALR Construction Business Management Plan – Delivery Phase


8.6. Communication Tools – features, approvals, roles and targets

A variety of communication methods may be used to engage with local businesses to achieve our objectives.

Tool Preparation Responsibility Approval Responsibilities Distribution / Responsibility

Key Target Audience/Frequency

TfNSW Website TfNSW manages the website. ALTRAC will contribute / prepare content about construction works and any other activities that may impact business.

ALTRAC will provide regular construction updates, or as required.

TfNSW The general public and all interested stakeholders 24/7, including business owners

1800 Project Infoline (for enquiries)

A project information line is managed by TfNSW and logged into Consultation Manager for the ALTRAC Stakeholder and Community Relations Manager to respond to within the required timeframes.

ALTRAC Stakeholder and Community Relations Manager or delegated person is available on a 24/7 mobile number.

ALTRAC responds within required timeframes

TfNSW The general public and all interested stakeholders 24/7, including business owners

1800 Construction Response Line (for complaints and operational 24/7)

The 24 hour construction activities enquiries and complaints line managed by TfNSW. (see CEMP for details)

Any enquires or complaints relating to the early works will be directed to the ALTRAC Stakeholder and Community Relations Manager, or delegated person, to manage and respond to within the required timeframes

ALTRAC Community and Stakeholder Manager or delegated person is available on a provided mobile number 24/7 to respond.

ALTRAC Stakeholder and Community Relations Manager, or delegated person, considers response when assigned and discusses with TfNSW for approval before processing.

Response within required timeframes.

ALTRAC or TfNSW

Near neighbours

The general public and all interested stakeholders 24/7, including business owners





Project Email The project email is managed by TfNSW and logged into Consultation Manager for the ALTRAC Stakeholder and Community Relations Manager, or delegated person, to manage and respond to within the required timeframes.

ALTRAC Community and Stakeholder Manager or delegated person is available on a provided mobile number 24/7 to respond.

ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts response for approval before processing.

Response within required timeframes.

ALTRAC or TfNSW

The general public and all interested stakeholders 24/7, including business owners

Briefings ALTRAC may be requested to provide input representing the interests of business.

TfNSW TfNSW Ministers, Director General and Deputy Director General Transport, Local Members as requested / required

Door Knocks ALTRAC outlines key messages for approval.

ALTRAC updates CMS whenever contact is made with a local business.

ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.

ALTRAC and TfNSW may assist

Local residents or businesses as required

Meetings Details of all meeting held by ALTRAC with local businesses will be recorded in Consultation Manager within 24 hours of such meetings taking place.


ALTRAC All business stakeholders and community members, as required.

Construction Update Newsletters

ALTRAC develops content and manages design ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and coordinates approval.

ALTRAC Quarterly newsletter distributed to businesses 500m radius of worksite





Community Notifications

ALTRAC Stakeholder and Community Relations Manager, or delegated person, develops content and manages design


ALTRAC Monthly construction update distributed to businesses within 500m of worksite

Letters ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design


ALTRAC In response to enquiries or to inform business stakeholders, as required.

Flyers ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.


ALTRAC Targetted businesses depending on the purpose.

Surveys ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.


ALTRAC Business surveys will be developed as outlined in Table 4.1

Signage ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.


ALTRAC Site signage, business visibility signage, pedestrian signage, bus commuter signage to assist business owners.

Advertising ALTRAC Stakeholder and Community Relations Manager, or delegated person, drafts content and manages design.


ALTRAC Advise about traffic impacts as required by law, or approvals.





Traffic Alerts ALTRAC Stakeholder and Community Relations Manager includes forward traffic impacts

ALTRAC Stakeholder and Community Relations Manager, or delegated person, sends traffic impact alerts

ALTRAC Advise about traffic impacts, as required.

Translation Service for Community Languages

ALTRAC Stakeholder and Community Relations Manager ensures translation service details are clearly listed on community notifications

ALTRAC will include translation service information on all community notifications and assist those business owners who may experience difficulties in English.

ALTRAC Businesses and residential premises within 500m radius of construction works.

Presentations ALTRAC Community and Stakeholder Manager, or delegate drafts content.

TfNSW approves all presentation materials.

ALTRAC Business, community and local government.

Specific presentations will be prepared on request.

Telephone Calls Managed by TfNSW and logged in Consultation Manager for attention of the ALTRAC Stakeholder and Community Relations Manager.


ALTRAC Businesses and community members advised where necessary of works that may have impact

Inductions ALTRAC designs and delivers as per the EPL, MCoA and in-house standards and policies such as Site Inductions to include Community Relations requirements for assisting business owners .


ALTRAC All site workers and all visitors will undergo project induction, and site-specific inductions on entering the site.

Daily Toolbox Talks

ALTRAC designs and delivers as per the specific local business issues.

ALTRAC Stakeholder and Community Relations Manager, or delegated person, prepares and delivers site-specific stakeholder and community issues at

ALTRAC Stakeholder and Community Relations Manager confirms/gains approval for issues to be covered in daily toolbox talks.

ALTRAC For all workers each day.





daily toolbox talks.



9. Other Communication Elements

Other communication elements will be used across the project to facilitate clear and current information for business stakeholders. The range ofcommunication elements for the project are discussed below. Site specific elements will be included in the Precinct sub plans and the Zeds.

9.1. Traffic and Transport Communications

Businesses will be notified of major traffic changes, detours or traffic disruptions via meetings, business forums,

newsletters, construction notifications and, where longer than three days duration, also advertised in newspapers

that cover the geographical areas of the D&C JV’s activities, at least 7 days before the change occurs, or as

required by specific regulatory or agency approvals.

9.2. Construction Hoardings and Fences

In general, fencing around the zone worksites will incorporate opaque shade cloth surrounding the perimeter,

maintained in good condition.

Fence signage will include wayfinding signage, as required.

For compounds, hoarding will be of solid material combined with ATF fencing.

TfNSW will consult with the relevant authorities as well as the Business Reference Group regarding design and way

finding design on hoardings.

9.3. Signage and Wayfinding

At times, works may require the use of directional signage to direct business customers, service providers or

suppliers to specific businesses. Appropriate signage will be installed where it will not impede visibility to

businesses’ name or signage.

The local traffic control plans will outline the strategies to manage traffic and pedestrian flows both in and around

worksites, with an assurance that directional signage is clearly visible to road users and pedestrians.

All directional traffic signage will be erected before any changes to traffic and access arrangements are

implemented. This includes changes to pedestrian routes, cycleways, traffic conditions and disruption of access to

public transport modes.

Wayfinding signage will be developed where required for impacted business.

9.4. Graffiti and billposters

All graffiti and unauthorised poster will be removed from site structures such as hoarding or fencing within 24

hours to ensure that businesses are not negatively impacted by unwanted graffiti.

9.5. Issues Management

The D&C JV will manage business stakeholder issues in consultation with TfNSW. To minimise the impacts on local

businesses, the D&C JV will

establish and maintain ongoing internal interfaces to identify potential issues in relation to current or

upcoming works;

evaluate community feedback and/or outputs on a weekly basis to identify emerging trends;

ensure local businesses are informed of the progress of activities, advised of any actions to pre-empt or

respond to issues, and aware of the project contact details;

develop business-specific Access Management Plans in consultation with each impacted business;



respond in a timely manner to internal and external stakeholders issues to prevent acceleration of an

issue; and

train personnel to be able to identify and resolve issues in consultation with the stakeholder and

community relations team.



10. Incident Reporting

Environmental incidents would be managed in accordance with Section 8 of the CEMP and the associated

Environmental Incident Management Procedure included in Appendix G of the CEMP. In summary, suspected

environmental incidents will be immediately reported to the D&CJV Environmental and Sustainability Manager

who would investigate and action the environmental incident, including internal/external notification

requirements, and advise on actions to be taken. All incidents, including environmental incidents, would be

notified to TfNSW and the ER, and as relevant to the Secretary as required in accordance with MCoA B95.

Where incidents have the potential to impact upon the daily operation of any business, business owners will be

contacted by the Community Relations Managers who will provide relevant and timely information regarding

actions by which the D&C JV will manage the incident.

Types of environmental incidents that may occur as a result of construction works relevant to business may

include:

Construction works proceeding without correct notifications being issued to impacted

businesses/residences for scheduled construction works;

Uncontrolled dust as a result of construction works impacting on property or customers/clients;

Impacts to business due to noise & vibration from construction works;

Damage to property as a result of construction works;

Unplanned loss of dedicated parking for a business as a result of construction works; and

Unscheduled service interruptions impacting businesses.



11. Training

Community relations training is an important component of the project induction. Every employee, contractor and

subcontractor will be inducted into the project and made aware of the project’s obligations to deliver good

business stakeholder outcomes. Training and Induction records will be maintained by the D&C Human Resources

team.

Awareness and Competence of Business Requirements

All employees will receive training to ensure that they are aware of their business stakeholder relations obligations

and are competent to carry out these responsibilities. The requirements are continually reinforced to employees

during pre-work briefings with on-going training via toolbox meetings, site-specific inductions or workforce

notifications.

The training personnel (including subcontractors) will receive includes

understanding of business stakeholders and environmental obligations and key issues;

complaints and enquiry procedures;

notification procedures;

worksite behaviour and expectations;

procedure to access private property;

receiving and acting on business stakeholder feedback; and

consequences of not complying to the project’s community relations requirements.

11.1. Site-specific Pre-works briefs and toolbox talks

Site personnel are required to attend the relevant pre-works briefs prior to the commencement of works, and

adhere to the requirements of the contract and legislation while carrying out activities.

The pre-works brief and toolbox talks will include site-specific business stakeholder issues. It is the role of each

Community Relations Manager to inform the Area Manager of any business sensitivities to be addressed at pre

work briefs and/or toolbox talks.

The Community Relations Manager, or delegated person, may attend the toolbox talks to directly address site

personnel about specific business stakeholder concerns.



12. Monitoring, Evaluation and Reporting

T

This plan will be monitored by the D&C JV Stakeholder and Community Relations Manager who is responsible for

the plan’s currency and effectiveness and who will ensure that the Plan is reviewed six monthly to assess

the effectiveness of mitigation measures and add any improvements

communications with businesses and adjust as necessary

the effectiveness of the Community Relations team with a view to continual improvement

Revised versions of the plan will be submitted to TfNSW for approval and communicated to businesses via the

Business Reference Group.

APPENDICES

APPENDIX A Compliance Matrix

APPENDIX B Consultation Review and Response

APPENDIX C Register of Businesses

APPENDIX D Complaints Management Procedure



APPENDIX A - Compliance Matrix

The following compliance table identifies where this plan addresses the relevant requirements in the Conditions of Approval, TfNSW Deed requirements and other associated

reference documents.

Ministers Conditions of Approval Requirements

MCoA Condition Compliance

A15 (d) Community Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.

Section 8.2.1

A16 (d) Business Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.

Section 8.2.1

A17 (d) Urban Design Reference Group review and provide advice on the construction of the SSI, including construction or environmental management plans, monitoring results, audit reports, or complaints.

Section 8.2.1

B2, B3, B4 Construction Hours Section 5.4.1

B50 The Proponent shall design and construct the SSI in a manner that minimises opportunities for graffiti. Section 10.4

B83 The Proponent shall design and construct the SSI with the objective of minimizing impacts to, and interference with third party property and infrastructure, and that such infrastructure and property is protected during construction. This includes adequate provision for wayfinding signage for potential patrons in consultation with the Business Reference Group to minimize economic impacts of construction works.

Section 10.4

Section 10.3

B85 During construction, Applicants of other construction works in the vicinity of the SSI shall be consulted and reasonable and feasible steps taken to coordinate works to minimize impacts on affected sensitive receivers.

Section 8.1

B89 (f) A Construction Business Management Plan to detail how construction works will be managed to minimize impacts to existing businesses in the vicinity of construction sites and activities. The plan shall include measures to minimize business related impact, maintain vehicular and pedestrian access during business hours and maintenance of the visibility of the business appropriate to its

Section 2



MCoA Condition Compliance

reliance on such. The Plan shall be prepared in consultation with the Business Reference Group required under condition A16 and shall include, but not necessarily be limited to:

(i) business and management strategies for each construction site(and/or activity) identifying affected businesses and associated management strategies including the employment of place managers and specific measures to assist small business owners adversely affected by the construction of the SSI

(ii) a monitoring program to assess the effectiveness of the measures including the nomination of performance parameters against which the effectivness of the measures will be measured; and

(iii) provision of reporting the monitoring result to the Secretary as part of the Compliance Tracking Program required by condition B94.

B91 Provision for community enquiries and complaints management Section 8.3

Annexure B

B92 Prior to the commencement of construction, the Proponent shall prepare and implement a Construction Complaints Management System consistent with Customer Satisfaction – Guidelines for complaints handling in organisations.

Section 8.3

Annexure B

B93 Provision for electronic information to TfNSW Section 8.1



Transport for NSW Technical Communications Standards Requirements

TSRs Condition Compliance

TSR – 2 General community relations obligations All sections

TSR - 3 Stakeholder and Community Engagement Plan, including development of Business Management Implementation Plan All sections

Section 2

TSR - 4 Communication Management System Section 10.1

TSR - 5 Communications Management Control Group Section 10.2.1

TSR - 6 Meetings with other stakeholders Stakeholder and Community Engagement Plan

TSR - 7 Public Communication Material Section 9

TSR - 8 Information to Principal’s Representative Section 8.1

TSR - 9 Marketing and Promotional Opportunities Community Relations Plan

TSR - 10 Complaints and Enquiry Management

Community Information Sessions and community/business based forums

Branding and Logos

TfNSW website

Section 8.3

Section 8.2

Stakeholder and Community Engagement Plan

Section 8.1



TSRs Condition Compliance

TSR - 11 Media and Government Relations Stakeholder and Community Engagement Plan

TSR - 12 Incident Management and Reporting Section 13

TSR - 13 Site Inspection by Visitors or Photography Stakeholder and Community Engagement Plan

TSR - 14 Construction Hoardings and Fences Section 16.1

TSR - 15 Signage, Graffiti and Bill Posters Section 11.2

Section 11.3

Section 11.4

TSR - 16 Communications Requirements as Part of Site Inductions Section 14

TSR - 17 Accessing Private Property Stakeholder and Community Engagement Plan



APPENDIX B - Consultation Records

N/A – refer to the CEMP Appendix B which contains consultation comments received from the Reference Groups for all plans including this plan.



APPENDIX C: ALTRAC’s Complaint Resolution Process

Where complaints are unable to be resolved by the D&C JV to the satisfaction of the

complainant, the complaint will be escalated to TfNSW.

At close of business each day, ALTRAC to provide number of complaints recieved that day to TfNSW including response times and actions taken, or to be taken to close out

the complaint.

Within 24 hours, details of complainant and compliant is recorded in Consultation Manager database with written response to complainant outlining actions taken to close out complaint. All communication with complaint is recorded in Consultant

Manager including response.

Within two hours, ALTRAC calls complainant (where phone number is available) or emails (if phone number not available) to advise complainant that complaint is being

managed.

Within 10 minutes, ALTRAC acknowledges to TfNSW via text that complaint has been recieved.

ALTRAC receives complaint via text from TfNSW.



APPENDIX D: Business Stakeholders

The list below identifies businesses along the alignment likely to be impacted by construction works.

This list was compiled by using information provided by TfNSW and information available from the EIS.

To confirm this information, the D&C JV Community Relations team walked the alignment in May 2015

to ensure that all businesses likely to be impacted by construction works were identified. Two months

prior to commencement of construction works in each zone, further field work will be undertaken by

the Community Relations team to ensure accuracy of business listings and contact details.

Alfred Street

Organisation Postal Address Suburb Type

AMP Capital Investors Limited Level 24 33 Alfred Street Sydney Services

Mr Liquor Shop E7 Jetty Number 3, Alfred Street Circular Quay Retail

Quay Deli 5 Alfred Street Circular Quay Retail

Quay Seafood Cafe Wharf 6, Alfred Street Circular Quay Dining

Young Alfred 31 Alfred Street Sydney Dining

Australia the Gift Shop 516, Gateway Plaza, Alfred Street Sydney Retail

Hungry Jacks Shop E1 Alfred Street Sydney Dining

Quay Pharmacy Shop E2-E3, Alfred Street Circular Quay Retail

Fred's Bar & Bistro 1 Alfred Street Circular Quay Dining

Sydney Trains - Circular Quay Station Alfred Street Sydney Transport

Headlines Coffee Shop 12 Alfred Street Circular Quay Dining

Quay Newsagency Shop W8A Alfred Street Circular Quay Retail

Quay Bar 31 Alfred Street Sydney Dining

The Best Coffee Alfred Street Circular Quay Dining

Royal Copenhagen Shop 1c, Alfred Street Circular Quay Dining

McDonalds Cnr of Alfred & Macquarie Street Sydney Dining

Pie Face Shop 7, 1 Alfred Street Sydney Dining

Settlement on Quay 33 Alfred Street Sydney Retail City of Sydney Council - Customs House Library 31 Alfred Street Sydney Council

Crone Partners Goldfields House, Alfred Street Circular Quay Services

Bombardier Transportation Australia L13, 1 Alfred Street Sydney Services

Captain Cook Cruises Wharf 6, Alfred Street Circular Quay Retail

Columbus Equity Partners Level 13, 1 Alfred Street Sydney Services Dalian Wanda Group - Wanda Hotels and Resorts Goldfields House, Alfred Street Circular Quay Services

Tour Chief Alfred Street Circular Quay Retail

Australian Wine Centre Shop 3, Goldfields House, 1 Alfred Street Sydney Dining

Starbucks Circular Quay 1 Alfred Street Sydney Dining

Cafe Sydney Level 5, 31 Alfred Street Sydney Dining

Colliers International 1 Alfred Street Sydney Services

Gold Fields House 1 Alfred Street Sydney Services




Mecca Espresso 1 Alfred Street Sydney CBD Dining

Allen & Overy Australia Level 7, 1 Alfred Street Sydney Services

Crown Group L11 68 Alfred Street Milsons Point Services

Statewide Valuations Suite 3, Level 21 Alfred Street Sydney Services

CBRE Building Management Level 13, 1 Alfred Street Sydney Services

i Venture Shop W1 Cnr Alfred Street Sydney Services

UGG Store Australia Shop 2, 1 Alfred Street Sydney Retail

Gelatissimo C2 Circular Quay Esplanade, Alfred Street Circular Quay Dining

Ground Control Cafe Shop W4 Alfred Street Sydney Dining

Quay Digital Accessories Shop W4 Alfred Street Circular Quay Retail

Alison Road


Waldorf Apartments 34-52 Alison Road Randwick Accommodation

Caltex Randwick 2-12 Alison Road Randwick Auto

Kmart Tyre & Auto Service 54-62 Alison Road (Cnr Cowper Street) Kensington Auto

GMC Cosmetic Medical Clinics

Medical Suite, Ground Floor, Phar- Lap Gardens, 34 â€“ 52 Alison Road Randwick Medical

Australian Turf Club ATC Alison Rd Randwick Entertainment

Racecourse Motors 16 Alison Road Randwick Auto

Thoroughbred Motel 11 Alison Road Kensington Accommodation

Anzac Parade


Neville Partridge Podiatrist 383 Anzac Parade Kingsford Medical

Complete Link Finance 393 Anzac Parade Kingsford Service

PSW Quality Apparel 395 Anzac Parade Kingsford Retail

PSW Quality Apparel 395 Anzac Parade Kingsford Retail

Newsagency 458 Anzac Parade Kingsford Retail

Bless Real Estate 1/159 Anzac Parade Kensington Service

Paula Empanadas 1/214 Anzac Parade Kensington Dining

Khing Thai Restaurant 1/264 Anzac Parade Kensington Dining Nikko Japanese and Korean Restaurant 1/305 Anzac Parade Kingsford Dining

Theodore Ward & Co 1/307 Anzac Parade Kingsford Service

Indo Rasa 1/309 Anzac Parade Kingsford Dining

Peters of Kensington 57 Anzac Parade Kensington Retail

Kensington Supermarket 1/76 Anzac Parade Kensington Retail

Directions in Music Pty Ltd 76 Anzac Parade Kensington Education

7 Eleven - Kensington 76-82 Anzac Parade Kensington Retail



Bali Stick Indonesian Restaurant 84 Anzac Parade Kensington Dining

Legends Gym 89 Anzac Parade Kensington Dining

VW Village 9 - 11 Anzac Parade Kensington Auto

Liquorland 90 Anzac Parade Kensington Retail

Cosmo Lighting Kensington 91-93 Anzac Parade Kensington Retail

Holistic Advisory Services 94 Anzac Parade Kensington Service

Scotts Associates 94 Anzac Parade Kensington Service

OZ International Investment Pty, Ltd 95 Anzac Parade Kensington Service

Peter Kallegeros Dental Surgery 96 Anzac Parade Kensington Medical

Computer Instruments Pty Ltd 98 Anzac Parade Kensington Retail

Fragrance and Beauty for Less 98 Anzac Parade Kensington Retail KU Centennial Parklands Child Care Centre

Cnr Anzac Parade and Cleveland Street Moore Park Education

Juanita's Mexican Restaurant 102 Anzac Parade Kensington Dining

Fitta Bodies Crossfit Kensington 103 Anzac Parade Kensington Retail

Josef Lebovic Gallery 103a Anzac Parade Kensington Community Kensington Brake and Mechanical Services 104 Anzac Parade Kensington Service

Brake & Mechanical Service 104 Anzac Parade Kensington Service

The Big Swim 106 Anzac Parade Kensington Retail

7 Eleven - Kensington North 110 Anzac Parade & Goodwood Street Kensington Retail

South Sydney Sports Medicine 111 Anzac Parade Kensington Medical

Snap Fitness 113-115 Anzac Parade Kensington Retail

Auto One 117-119 Anzac Parade Kensington Auto

Auto One 117-119 Anzac Parade Kensington Auto

Sushi Tengoku 121 Anzac Parade Kensington Dining

Kensington Laundry 123 Anzac Parade Kensington Service

Pondok Buyung 124 Anzac Parade Kensington Dining Maths Not Squiggles and Words Not Squiggles 125 Anzac Parade Kensington Education

Cafe Jacks 126 Anzac Parade Kensington Dining

Dimitri's Hair Salon 128 Anzac Parade Kensington Service

curry beans indian restaurant 130 Anzac Parade Kensington Dining

7 Eleven - 131 Anzac Parade 131 Anzac Parade Kensington Retail

Lucky Supermarket Kensington 132 Anzac Parade Kensington Retail

Hoh Won Chinese Restaurant 134 Anzac Parade Kensington Dining

NSW Lotteries Kensington 136 Anzac Parade Kensington Entertainment O'Le Portuguese Style Chicken & Burgers 142 Anzac Parade Kensington Dining

Happy Wheels 143 Anzac Parade Kensington Retail

Niki M HAIR + TAN Boutique 144 Anzac Parade Kensington Retail

2B Sports 145 Anzac Parade Kensington Retail

Baby Things 145 Anzac Parade Kensington Retail

Addison's on Anzac Hotel 147 Anzac Parade Kensington Accommodation

Choice Gourmet Pizza 148 Anzac Parade Kensington Dining



Consultancy Accountancy Services 15/489-491 Anzac Parade Kingsford Service

Baste on Kensington 152 Anzac Parade Kensington Dining

Platinum Prestige Properties 154 Anzac Parade Kensington Service

Wynstan Blinds 156-158 Anzac Parade Kensington Retail

Kensington Medical & Dental Centre 157 Anzac Parade Kensington Medical

Kensington Kitchens & Bathrooms 157A Anzac Parade Kensington Retail

Camacho Cafe 159 Anzac Parade Kensington Dining

Happy Convenience 159-171 Anzac Parade Kensington Retail

BDS Fine Foods Kensington 160 Anzac Parade Kensington Dining

Ogalo Portuguese Restaurant 160 Anzac Parade Kensington Dining

Fuss Designs 166 Anzac Parade Kensington Retail

Australia Post - Kensington 168-170 Anzac Parade Kensington Service

BOQ 169-171 Anzac Parade Kensington Service

Kensington Peking Restaurant 172 Anzac Parade Kensington Dining

Parade Lodge 173-175 Anzac Parade Kensington Accommodation

Bulgogi Korean Style BBQ Restaurant 174 Anzac Parade Kensington Dining

TAB NSW Kensington 176 Anzac Parade Kensington Entertainment

Michael Michaels Optometrist 178 Anzac Parade Kensington Retail

The Clay Pot 180 Anzac Parade Kensington Dining Kensington Newsagency and Pharmacy 182 Anzac Parade Kensington Retail

Top Gun Appliances Pty Ltd 183-185 Anzac Parade Kensington Retail

Netfare Travel 187 Anzac Parade Kensington Service

Chairman Mao Chineese Restaurant 189 Anzac Parade Kensington Dining Education Office -The Consulate General at The People's Republic of China in Australia 19 Anzac Parade Kensington Consulate

White Smile Dental 192 Anzac Parade Kensington Medical

Eastern Suburbs Masonic Centre 199-201 Anzac Parade Kensington Community

Subway Kensington 1B/ 231 Anzac Parade Kensington Dining

Dr C Dassos Surgery & Podiatry 1st Floor, 383 Anzac Parade Kingsford Medical

Flyup Travel Pty Ltd (Jetup Travel) 460 Anzac Parade Kingsford Service

Brighton Saddleworld 1st Floor, 89 Anzac Parade Kensington Retail

Thai Boom 2/160 Anzac Parade Kensington Dining

Its Time for Thai 2/309 Anzac Parade Kingsford Dining

Kingsford Chamber of Commerce 2/343 Anzac Parade Kingsford Service

Blossom Traditional Thai Massage 2/391 - 393 Anzac Parade Kingsford Service

Gourmet Tofu 2/524 Anzac Parade Kingsford Dining Brightannica Student Migration Agency 2/528 Anzac Parade Kingsford Service

Rumah Indo Restaurant 200 Anzac Parade Kensington Dining Perfect Stitches Alterations & Dry Cleaning 202 Anzac Parade Kensington Service

RGK Texas BBQ 203 Anzac Parade Kensington Dining

Chinar Indian Restaurant 203 Anzac Parade Kensington Dining

Eastside Flooring 204 Anzac Parade Kensington Retail



The Australian Cycle Co. Pty Ltd 205 Anzac Parade Kensington Retail

Kensington Medical Centre 206 Anzac Parade Kensington Medical

Just Smiles Dentistry 208 Anzac Parade Kensington Medical

Mytek Automotive 209 Anzac Parade Kensington Auto National Institute of Dramatic Art (NIDA) 215 Anzac Parade Kensington Education

Caltex Kensington 219a Anzac Parade Kensington Retail

E-Star Cafe 222 Anzac Parade Kensington Dining

Kensington Well-being Centre (KWC) 226 Anzac Parade Kensington Medical

Kaki Lima Restaurant 230 Anzac Parade Kensington Dining

Yoghurt in love 231 Anzac Parade Kensington Dining

Uniside Cafe 235 Anzac Parade Kensington Dining

AS Student Services 235 Anzac Parade Kensington Education

Clinic 238 238 Anzac Parade Kensington Service

Jax Quickfit Tyres 241 Anzac Parade Kensington Auto

Morning Glory 243 Anzac Parade Kingsford Auto Anzac Parade Physiotheraphy & Sports Injury Centre 243 Anzac Parade Kingsford Medical

Zhou Mum Cafe 243-245 Anzac Parade Kingsford Dining

Lord House Cafe 243-253 Anzac Parade KINSFORD Dining

Bright-X Hairdressing 255-271 Anzac Parade Kingsford Retail

Pure Medica 255-271 Anzac Parade Kingsford Retail

Foodworks 256-258 Anzac Parade Kensington Retail

IGA Supermarket Kingsford 259-361 Anzac Parade Kingsford Retail

Giddy Up Expresso Bar 264 Anzac Parade Kensington Dining

Doncaster Hotel 268 Anzac Parade Kensington Entertainment

Sedap Rasa Indonesian Restaurant 273 Anzac Parade Kingsford Dining

Top Chef Chinese Cuisine 275 Anzac Parade Kingsford Dining

One Shop 281 Anzac Parade Kingsford Retail

Giovanna's Italian Restaurant 285 Anzac Parade Kingsford Dining

Oporto Kingsford 287-291 Anzac Parade Kingsford Dining

Delicious Satay Chinese Restaurant 291A Anzac Parade Kingsford Dining

Pappa Roti - Kingsford 291b Anzac Parade Kingsford Dining

Ausbaker Supermarket, Kingsford 293A Anzac Parade Kingsford Retail

Easy Way Bubble Tea 295 Anzac Parade Kingsford Retail

AU VIP 295 Anzac Parade Kingsford Service

John R Turk 297 Anzac Parade Kingsford Service

Kingford Body Tone 299 Anzac Parade Kingsford Retail The Counselling and Hypnotherapy Centre 2a/117-119 Anzac Parade Kensington Medical

Neros Coffee Shop 3/333 Anzac Parade Kingsford Dining

Nathan's Hair and Beauty 301-303 Anzac Parade Kingsford Retail Professional Accountancy Aust Pty Ltd 301-303 Anzac Parade Kingsford Service

Pioneer Properties Group Pty Ltd 305 Anzac Parade Kingsford Service

Nikko Japanese and Korean 1/305 Anzac Parade Kingsford Dining



Restaurant

Theodore Ward & Co 1/307 Anzac Parade Kingsford Service

Indo Rasa 1/309 Anzac Parade Kingsford Dining

Tokyo Super Fresh Food 307 Anzac Parade Kingsford Dining

SP Nails 311 Anzac Parade Kingsford Retail

Pinang Bistro 313 Anzac Parade Kingsford Dining

Deno Kyriacos Optometrist 315 Anzac Parade Kingsford Retail

W K Kwan & Co 315 Anzac Parade Kingsford Service

Creative Choice Home Loans 315A Anzac Parade Kingsford Service Golden Tower Seafood Noodle Restaurant 317 Anzac Parade Kingsford Dining

Yummy Pepper House 317 Anzac Parade Kingsford Dining

Shihlin Taiwan Street Snacks 319 Anzac Parade Kingsford Dining

Bonunity Pty Ltd 319 Anzac Parade Kingsford Service

Honey Wok Kingsford 321 Anzac Parade Kingsford Dining

Chinese Dumpling and Noodle House 323 Anzac Parade Kingsford Dining

Chong Hing Restaurant 325 Anzac Parade Kingsford Dining

TAB Kingsford 327-329 Anzac Parade Kingsford Entertainment

Nature Healthy 331-333 Anzac Parade Kingsford Retail

Niji Sushi Bar 333 Anzac Parade Kingsford Dining

H & R Block Tax Accountants 333 Anzac Parade Kingsford Service

Gia Hair Salon 337 Anzac Parade Kingsford Retail

ANZ Kingsford 337 Anzac Parade Kingsford Service

Billy Barber and Hair Stylist 339A Anzac Parade Kingsford Retail

Starlit Cafe 339B Anzac Parade Kingsford Dining

Baskso House 341 Anzac Parade Kingsford Dining

Perfect hairdressing 341 Anzac Parade Kingsford Retail

House Food 343 Anzac Parade Kingsford Dining

Regal Flower 343 Anzac Parade Kingsford Retail

Brewing Now Cafe 343 Anzac Parade Kingsford Dining

Anywhere Travel 345 Anzac Parade Kingsford Service

Breadtop Kingsford 347 anzac Parade Kingsford Retail

Kingsford BBQ Chicken 349 Anzac Parade Kingsford Dining

LJ Hooker 351 Anzac Parade Kingsford Service

NG Farah Real Estate 353 Anzac Parade Kingsford Service

Empress French Hot Bread 357 Anzac Parade Kingsford Retail

Omy Architects 357 Anzac Parade Kingsford Service

IGA Supermarket Kingsford 359 - 361 Anzac Parade Kingsford Retail

Kingsford Family Dental Centre 363 Anzac Parade Kingsford Medical

Berry Blue at Kingsford 365 Anzac Parade Kingsford Retail

Kingsford Fresh Groceries 367 Anzac Parade Kingsford Retail

BP Connect 368 Anzac Parade Kingsford Retail

88 Asian Food 369 Anzac Parade Kingsford Dining

Street George Bank 373 Anzac Parade Kingsford Service

Commonwealth Bank 375 Anzac Parade Kingsford Service



Kingsford Denture Clinic 377 Anzac Parade Kingsford Medical

White Lotus Asian Food 379 Anzac Parade Kingsford Dining

Vinnies Kingsford 381 Anzac Parade Kingsford Retail

Curtains for Less 383 Anzac Parade Kingsford Retail

Sunrise Kingsford Supermarket 383 Anzac Parade Kingsford Retail

Paradise Patisserie and Cafe 385 Anzac Parade Kingsford Retail

City Rose 385 Anzac Parade Kingsford Service

Daniel's Butchery 387 Anzac Parade Kingsford Retail Dr Alex Szirt Obstetrician Consulting Rooms 388 Anzac Parade Kingsford Medical

Hair Under the Stars 389 Anzac Parade Kingsford Retail

Sinma Laksa House 391 Anzac Parade Kingsford Dining

Vietnamese Roll 392 Anzac Parade Kingsford Dining

Cafe 85 Degree 392 Anzac Parade Kingsford Dining

7-Eleven 393 Anzac Parade Kingsford Retail Fajar Indonesian and Asian Restaurant 394 Anzac Parade Kingsford Dining

Taiwanese Express Meal 396 Anzac Parade Kingsford Dining

Kingsford Smith Lodge 397 Anzac Parade Kingsford Accommodation

Mega Hobbies 397A Anzac Parade Kingsford Retail

Hidaka Supermarket 398 Anzac Parade Kingsford Retail

Church of Christ Kingsford 399 Anzac Parade Kingsford Service

D Look Hair Group 4.159 Anzac Parade Kensington Community Eastern Mechanical and Eastern Muffler Services 40 Anzac Parade Kensington Service

Pin Tee Por Optometrist 400 Anzac Parade Kingsford Retail

Light Up Kingsford 404-408 Anzac Parade Kingsford Retail

Mamma Teresa Restaurant 412 Anzac Parade Kingsford Dining

The Regent Hotel 416-418 Anzac Parade Kingsford Entertainment

Crystal Car Wash and Cafe 417 Anzac Parade Kingsford Retail

Leading Mower Centre 423 Anzac Parade Kingsford Service

Free Choice Tobacconist Kingsford 424 Anzac Parade Kingsford Retail

Kingsford Chinese Restaurant 426 Anzac Parade Kingsford Dining

The New Dong Dong Noodles 428 Anzac Parade Kingsford Dining

Yong Jing's Kitchen Enlightenment 430 Anzac Parade Kingsford Dining

Kingsford Dry Cleaning 432 Anzac Parade Kingsford Service

Andrew Kennedy Funeral Directors 434-436 Anzac Parade Kingsford Service

Bigish/ Sugar Buddy 438 Anzac Parade Kingsford Dining

Crazy Wings 438 Anzac Parade Kingsford Dining

Guilin Street Gourmet 438 Anzac Parade Kingsford Dining

Miss Y 438 Anzac Parade Kingsford Retail

Yogurberry Kingsford 438-448 Anzac Parade Kingsford Dining

Petaling Street 438-448 Anzac Parade Kingsford Dining

Kingsford Newsagency 450 Anzac Parade Kingsford Retail

Starpoint Apartments 450-458 Anzac Parade Kingsford Accommodation



Shalom Indonesian Restaurant 458 Anzac Parade Kingsford Dining

Sydney Residential Real Estate 460 Anzac Parade Kingsford Service

Ayam Goreng 99 464 Anzac Parade Kingsford Dining

Kreta Ayer Kingsford 466 Anzac Parade Kingsford Dining

Photografos Pty Ltd 47 Anzac Parade Kensington Service

Albee's Kitchen 470 Anzac Parade Kingsford Dining

Grain de Beaute 472 Anzac Parade Kingsford Retail

Everise handmade noodle 474 Anzac Parade Kingsford Dining

Wang Wang Shanghai Silver Star 476 Anzac Parade Kingsford Dining

Blue Star Hair Design (Kingsford) 478 Anzac Parade Kingsford Retail

Tasty Eating House 480 Anzac Parade Kingsford Dining

Manpuku Restaurant 482 Anzac Parade Kingsford Dining

Bank of Sydney 486 Anzac Parade Kingsford Service

Laing and Simmons 488 Anzac Parade Kingsford Service

Home Moods 49 Anzac Parade Kensington Retail

Westpac 494 Anzac Parade Kingsford Service

Skin Perfect 496 Anzac Parade Kingsford Retail

Kingsford Discount Store 498 Anzac Parade Kingsford Retail

Ray White Kingsford/ Kensington 50/301-303 Anzac Parade Kingsford Service

Randwick Oriental Supermarket 500 Anzac Parade Kingsford Retail

Kingsford Family Medical Centre 502 - 508 Anzac Parade Kingsford Medical

Foundation Healthcare 502-506 Anzac Parade Kingsford Medical

Optical Illusions 502-506 Anzac Parade Kingsford Retail

Douglass Hanley Moir Pathology 502-508 Anzac Parade Kingsford Medical

Xin Yuan Restaurant 508-512 Anzac Parade Kingsford Dining

So Good Kitchen 510 Anzac Parade Kingsford Dining

Blooms Chemist Kingsford 512 - 514 Anzac Parade Kingsford Retail

Gus Cafe and Brasserie 515 - 528 Anzac Parade Kingsford Dining

Sandler 51-53 Anzac Parade Kensington Retail

Espresso Urself 518 Anzac Parade Kingsford Dining

Gloria Jean's - Kingsford 518 Anzac Parade Kingsford Dining

MK Hair Salon 520 Anzac Parade Kingsford Retail

Luxcon 521 Anzac Parade Kensington Service

Buck-Me Take Away 522 Anzac Parade Kingsford Dining

Curry King 522 Anzac Parade Kingsfordrd Dining

Syd Station Supermarket 524 Anzac Parade Kingsford Retail

Essential Convenience Store 524 Anzac Parade Kingsford Retail

Tensaya Japanese Restaurant 526 Anzac Parade Kingsford Dining

John Su & Co 528 Anzac Parade Kingsford Service

Joseph M Blanco & Associates 528 Anzac Parade Kingsford Service

TAB Kingsford 532 Anzac Parade Kingsford Entertainment

Churchills Sports Bar 532 Anzac Parade Kingsford Entertainment

South Sydney Junior Leagues Club 558A Anzac Parade Kingsford Community

Souths Juniors Medical Centre 558a Anzac Parade Kingsford Medical



Peters of Kensington 57 Anzac Parade Kensington Retail

Ubud Indonesian Restaurant 582 Anzac Parade Kingsford Dining

Frazispinle Lawyers 584 Anzac Parade Kingsford Service

Speedie Ironing Service 586 Anzac Parade Kingsford Service

Lino's Pizzeria 590 Anzac Parade Kingsford Dining KU Centennial Parklands Child Care Centre

Cnr Anzac Parade and Cleveland Street Moore Park Education

Lux Cuttings Pty ltd Shop 2/273 Anzac Parade Kingsford Service

Top Globe Link - Vodaphone Shop 2/277 Anzac Parade Kingsford Retail

Floormania Shop 2/76 Anzac Parade Kensington Retail

The Caterer Shop 2/97-101 Anzac Parade Kensington Dining

kali lima Restaurant and Cafe Shop 3 228 - 230 Anzac Parade Kensington Dining

Hair Fantasy Shop 3, 456 Anzac Parade Kingsford Retail William Stavrou & Co Taxation Consultants Shop 3, 372-388 Anzac Parade Kingsford Service

Passionflower Kingsford Shop 3, 438-448 Anzac Parade Kingsford Dining

Pinocchio Sushi Shop 3, 243-253 Anzac Parade Kingsford Dining

Benchmark Lawyers Shop 3, 805-813 Anzac Parade Marouba Service

Student Flights Shop 4, 255 Anzac Parade Kingsford Service

Glory Printing Shop 5, 255-271 Anzac Parade Kingsford Service

Kingsford Naturopathic Centre Shop 6, 255-271 Anzac Parade Kingsford Retail

Angelos Portugalia Restaurant Shop B, 262 Anzac Parade Kensington Dining

Chatime Shop4A, 243 Anzac Parade Kingsford Kingsford Dining

Dental Prosthetists - Kensington Suite 1 First Floor, 117 Anzac Parade Kensington Medical

Street. Kyrillos Medical and Dental Centre Suite 1, 372 Anzac Parade Kingsford Medical

12 Fingers Hair & Beauty Salon Suite 1, 252 Anzac Parade Kensington Retail Australian Orthodontic Laboratories Pty Ltd

Suite 1/ 1st Floor, 117 Anzac Parade Kensington Medical

Wholistic Natural Medicine Suite 2, 372 - 378 Anzac Parade Kingsford Retail

Taxsmart Suite 2, 496 Anzac Parade Kingsford Service

Image smart Suite 3, 496 Anzac Parade Kingsford Retail Mary Camberis McPhee Physiotherapy Suite 4, 372-388 Anzac Parade Kingsford Medical

Belmore Road


Douglass Hanley Moir Pathology 160 Belmore road Randwick Medical

Ezymart 160 Belmore Road Randwick Retail

Pacific Dental Suite 14 166 - 168 Belmore Road Randwick Medical

Raine and Horne Randwick 112 Belmore Rd Randwick Services

Talking Tongues Speech Pathology Suite 5B, Randwick Centre 166 -168 Belmore Road Randwick Medical

Taylors Estate Agents 62 Belmore Road Randwick Services



Nothing but the tooth 166-168 Belmore Road Randwick Medical

Noodle Inn 150 Belmore Road Randwick Dining

Randwick sport x-ray 3/160 Belmore Road Randwick Medical

22 Grams Cafe Shop 6, 166-168 Belmore Road Randwick Dining

Dalat Restaurant 125 Belmore Road Randwick Medical

Ellis Janks Physiotherapist

Suite 13, Randwick Centre 166-168 Belmore Road (Cnr High Street) Randwick Medical

Laverty Pathology 164 Belmore Rd Randwick Medical

Eastside Physiotherapy 160 Belmore Road Randwick Medical

Specialist Dental Practice 149 Belmore Road Randwick Medical

The Cookhouse 141 Belmore Road Randwick Dining

Century 21 128 Belmore Road Randwick Services

Randwick Bags and Luggage 166-168 Belmore Road Randwick Retail

Randwick Specialist Centre 151 Belmore Road Randwick Medical Randwick Specialist Ageing & Medicine Centre 151 Belmore Road Randwick Medical

Chemist Warehouse 166 - 168 Belmore Road Randwick Retail

Randwick Medical 155 Belmore Road Randwick Medical

Randwick Dental Clinic 166-168 Belmore Road Randwick Medical

Chalmers Street


Cadreon Australia 100 Chalmers Street Surry Hills Services

Clairon Apartments 38 Chalmers Street Surry Hills Accommodation

Magna Global 100 Chalmers Street Surry Hills Services

Mediabrands 100 Chalmers Street Surry Hills Services

Reprise Media Australia 100 Chalmers Street Surry Hills Services

The Hills Tavern 42 - 50 Chalmers Street Surry Hills Entertainment

Royal Exhibition Hotel 86-88 Chalmers Street Surry Hills Entertainment City Convenience Store - Chalmers Street 38 Chalmers Street Surry Hills Retail The Royal Australian and New Zealand College of Ophthalmologists 94-98 Chalmers Street Surry Hills Medical

First Click Consulting Suite 2, 101 Chalmers Street Surry Hills Services

Bounce Hotel Sydney 28 Chalmers Street Surry Hills Accommodation

Sydney Dental Hospital 2 Chalmers Street Surry Hills Medical

Tipple Bar and Bistro 28 Chalmers Street Surry Hills Dining Cleveland Street Intensive English High School

Corner Cleveland and Chalmers Streets Surry Hills Retail

The Presbyterian Church (NSW) Property Trust

P O Box 2196, Strawberry Hills 168 Chalmers Street Surry Hills Community

Interface 101 Chalmers Street Surry Hills Services

Cuthill Street




High Cross Park Lodge 7-9 Cuthill Street Randwick Accommodation

Royal Randwick Hotel 2 Perouse Street Randwick Entertainment

Devonshire Street


Lucks Tandori Bite 102 Devonshire Street Surry Hills Dining

Philadelphia Convenience Store 1/164 Devonshire Street Surry Hills Retail

One Green Bean 1/276 Devonshire Street Surry Hills Dining

Gaelic Club 1/64 Devonshire Street Surry Hills Community

Bollywood Mirch Masala 1/99 Devonshire Street Surry Hills Dining

Edoya Sushi Bar 101 Devonshire Street Surry Hills Dining

The Red Book 111-117 Devonshire Street Surry Hills Retail

Learning Lab 111-117 Devonshire Street Surry Hills Retail

Felix Cafe 114 Devonshire Street Surry Hills Dining

Citizen Corner 118 Devonshire Street Surry Hills Retail

Quakers - Religious Society of Friends 119-123 Devonshire Street Surry Hills Community

The Private Clinic Woollahra Pty Ltd 120 Devonshire Street Surry Hills Medical

Urban Walk About 120a Devonshire Street Surry Hills Retail

SalesITV.com 127 Devonshire Street Surry Hills Retail

Altering Images Hair 128 Devonshire Street Surry Hills Retail

The Orient Acupunture Herbs Centre 130 Devonshire Street Surry Hills Retail

Abacus 131 - 133 Devonshire Street Surry Hills Retail

Zing 131-133 Devonshire Street surry hills Dining

Twinkle Twinkle Child Care 132 Devonshire Street Surry Hills Child Care

Pregnant Alternatives 135 Devonshire Street Surry Hills Retail

Digital Press 137-141 Devonshire Street Surry Hills Retail

Jazushi 145 Devonshire Street Surry Hills Dining

Orla Hair Day Spa 152 Devonshire Street Surry Hills Retail

Dove and Olive 156 Devonshire Street Surry Hills Dining

Corporate Profile 160 - 162 Devonshire Street Surry Hills Services

Ascender Design 194 Devonshire Street Surry Hills Services

Sample Coffee 1A/118 Devonshire Street Surry Hills Dining

Koko Espresso 2/118 Devonshire Street Surry Hills Dining

Grilled 2/276 Devonshire Street Surry Hills Dining

Elements I Love 2/276-282 Devonshire Street Surry Hills Retail Shakespeare Hotel / Strawberry Hills Hotel 200 Devonshire Street Surry Hills Entertainment

The Devonshire 204 Devonshire Street Surry Hills Entertainment

Sydney Art 206 206 Devonshire Street Surry Hills Retail

Kastu Yachiyo Japanese Restaurant 208 Devonshire Street Surry Hills Dining

Suzuya Japanese Restaurant 210 Devonshire Street Surry Hills Dining

Last Strand Hair Salon 214 Devonshire Street Surry Hills Retail

CullaChange 216 Devonshire Street Surry Hills Retail



Street Vincent's Hospital Child Care Centre 234-240 Devonshire Street Surry Hills Medical Street Peter's Catholic Church - Surry Hills 235 Devonshire Street Surry Hills Community

ACME Framing 244 Devonshire Street Surry Hills Retail

Zuster Furniture 247 Devonshire Street Surry Hills Retail

Salmon Bros Data & Electrical 249 Devonshire Street Surry Hills Retail

The Engine Marketing 252 Devonshire Street Surry Hills Services

The Book Kitchen Cafe 255 Devonshire Street Surry Hills Retail

Felix Media 268 Devonshire Street Surry Hills Services Kay and Hughes Arts and Entertainment Lawyers 268 Devonshire Street Surry Hills Retail

The Hughes Gallery 270 Devonshire Street Surry Hills Retail

Gineico Total Venue 276 Devonshire Street Surry Hills Retail

La Maison 276 Devonshire Street Surry Hills Dining

Vini Cafe 3/118 Devonshire Street Surry Hills Dining

Madison Hotel 52 Devonshire Street Surry Hills Entertainment

GT's Hotel 64 Devonshire Street Surry Hills Entertainment

Irish National Association 64 Devonshire Street Surry Hills Community Amalgamated Milk Vendor Association 66 Devonshire Street Surry Hills Services

Devonshire Street Newsagency 70 Devonshire Street Surry Hills Retail

Surgery 72 Devonshire Street Surry Hills Medical

Gallery Cafe 74 Devonshire Street Surry Hills Dining

Devon Cafe 76 Devonshire Street Surry Hills Dining

Tansala Thai 78 Devonshire Street Surry Hills Dining

Subway - Surry Hills 80 Devonshire Street Surry Hills Dining

Pasta Bros 80 Devonshire Street Surry Hills Dining

Style 1 Hair Design 82 Devonshire Street Surry Hills Retail

Crumbs 84 Devonshire Street Surry Hills Dining

Surry Gills 90-92 Devonshire Street Surry Hills Dining

Amblique 99 Devonshire Street Surry Hills Retail

Web105 Ground floor, 111-117 Devonshire Street Surry Hills Services

Evidex L 4, 111 DEVONSHIRE ST Surry Hills services

Springboard L 4, 111 DEVONSHIRE ST Surry Hills Retail

Australian Retailers Association Level 1, 99 Devonshire Street Surry Hills Services

Bobby Goldsmith Foundation Level 3, 111 Devonshire Street Surry Hills Community

KMF Accounting Level 7 111 - 117 Devonshire Street Surry Hills Services

Actors Centre Australia 276 Devonshire Street Surry Hills Services

MCM House Shop 3, 276 Devonshire Street Surry Hills Services

Elephant Jump Restaurant Shop 3, 99 Devonshire Street Surry Hills Dining

The Web Show Room 137-139 Devonshire Street Surry Hills Services

Eddy Avenue




Australian Special Tourist Shop 2 Eddy Ave Sydney Retail

Coffee and Food Express Eddy Ave Sydney Dining

Eddy Ave Food & Cafe Express Eddy Avenue Sydney Dining

OZ Experience Shop 4-7, Central Station, Eddy Ave Sydney Retail

Vitamin Zone Eddy Ave Sydney Retail

Cafe Del Nord Eddy Ave Sydney Dining

Central Sydney Fruit Eddy Avenue Sydney Retail

7 Eleven Eddy Avenue Eddy Avenue Sydney Retail

Greyhound Australia 4-7 Eddy Ave Sydney Retail Sydney Coach Terminal Management Pty Ltd Eddy Avenue Sydney Retail

Leon's Food Bar Shop 8 Eddy Ave Surry Hills Dining

Central Station - Sydney Central Station Eddy Avenue Haymarket Transport

VIP Lounge Backpackers Shop 7Eddy Avenue Surry Hills Accommodation

The Asian School Cafe Shop 12 Eddy Avenue Dining

George Avenue


The Metropolitan Hotel

1 Bridge Street - Corner of Bridge and George Street (Above McDonalds)

Sydney Entertainment

King Street Design 1/428 George Street Sydney Retail

City Convenience 1/755 George Sydney Retail

Peterpans Adventure Travel 1/800 George Street Sydney Retail

Peggy Chan Beauty 1/812 George Street Sydney Retail

Tok Bros Pty Ltd 10/428 George Street Sydney Retail

Via Condotti 10/455 George Street Sydney Retail

Pepper Lunch 10/551 George Street Sydney Dining

Orient Hotel 89 George Street The Rocks Dining

Guylian Belgian Chocolate Cafe 91 George Street The Rocks Dining

Zia Pina Pizzeria 93 George Street The Rocks Dining

Sydney Cove Newsagency 95 George Street The Rocks Retail

Sydney Cove Chemist 97 George Street The Rocks Retail

The Rocks Cafe 99 George Street The Rocks Dining

Phillip's Foote Restaurant 101 George Street The Rocks Dining

Ariel Booksellers 103 George Street Sydney Retail

Kathmandu 105 George Street The Rocks Retail

Royal Copenhagen 112-115 George Street The Rocks Dining

Opal Fields 119 George Street The Rocks Retail



The Bakers Oven Cafe 121 George Street The Rocks Dining

Wendy Murray Design 123 George Street The Rocks Dining

VACANT 125 George Street The Rocks Vacant

VACANT 127 George Street The Rocks Vacant

Appetito 135 George Street The Rocks Dining

Stylemaster on the Rocks 139 George Street The Rocks Retail

Activity Tours Australia 14 George Cheadie Place WOONONA Retail

VACANT 140 George Street The Rocks Museum Museum of Contemporary Art Australia 140 George Street The Rocks Retail

Rockhounds 141 George Street The Rocks Retail

Louis Vuitton 155 George Street Sydney Retail

Wilson Car Parking 155 George Street Sydney Reatil

Cafe Rico 155 George Street Sydney Dining

Ralph Lauren 155 George Street DFS Galleria, The Rocks Sydney Retail

Cafe Rico 155 George Street, DFS Galleria The Rocks Dining

Sydney Kimbapnara 164 George st Sydney Retail

City Convenience Store 168-172 George Street Sydney Retail

Jacksons on George 176 George Street Sydney Dining

Street George 182 George Street Sydney CBD Servicess

Sunglass Hut George Street 199 George Street Sydney Retail

Trumps Hairdressers + Beauticians 199 George Street Sydney Retail

Zahli 199 George Street Sydney Retail

Watches of Switzerland 199 George Street Sydney Retail

Trumps Hairdressers + Beauticians 199 George Street Sydney Retail

Four Seasons Hotel Sydney 199 George Street Sydney Accommodation

Helen Kaminski 199 George Street Shop 3, Four Seasons Hotel Sydney Servicess

Lawrence Sanders 1A/428 George Street Sydney Retail

Travelmate Money Exchange 2/300 George Street Sydney Retail

Witchery George Street 2/413 George Street Sydney Retail

World Square Hostel 2/640 George Street Sydney Accommodation

Worldwide Visas 2/810 George Street Haymarket Retail

First Light Care Association 2/F, 627 George Street Sydney Retail

Blend on George 200 George Street Sydney Dining

Fresh Plus Juice Bar 200 George Street Sydney Dining

Zoom Juice 210 George Street Sydney Dining

Mirvac 210 George Street Sydney Retail

Wilson Parking 220 George Street Sydney Retail

Mirvac 220 George Street Sydney Retail

Selective Gift Shop 220 George Street Sydney Retail

The Morrison 225 George Street Sydney Accommodation

The flower man 225 George Street Sydney Retail

Grosvenor Place Management 225 George Street Sydney Services



City Convenience Store 234 George Street Sydney CBD Retail

Pie Face 234 George Street Sydney Retail

7 Eleven - 234 George Street 234 George Street Sydney Retail

Forever Gem Opal 246 George Street Sydney Retail

The Establishment 248- 252 George Street Sydney Dining

The Royal Lounge 252 George Street Sydney Dining

Commonwealth Bank of Australia 254 - 262 George Street Sydney Services

Mantra 2 Bond Street 254 - 262 George Street Sydney Accommodation

Good Co Cafe 255 - 259 George Street Sydney Dining

AMP Capital 255 George Street Sydney Services

Fitness First - Suncorp Building 259 George Street Sydney Retail

Memocorp Australia 259 George Street Sydney Services

Lindt Chocolate Cafe 259 George Street, Suncorp Building Sydney Dining

The Emperor's Choice 261 George Street Sydney Dining

The Facial Rejuvenation Clinic 261 George Street Sydney Retail

Healthline Chemist 263 George Street Sydney Retail

OPSM 263 George Street Sydney Retail

Veronika Maine 264 - 278 George Street Sydney Retail

Max Brenner 273 George Street Sydney Dining

Veronika Maine 273 George Street Sydney Dining

Lorna Jane - Met Centre 273 George Street Sydney Retail

McCormacks Strata Management 275 George Street Sydney Services

Westpac Bank George Street 275 George Street Sydney Services

Dark Roast Coffee 275 George Street Sydney Dining

Yes Optus George Street 280 George Street Sydney Retail

OPSM Wynyard 280 George Street Sydney Retail

Jones Lang LaSalle 280 George Street Sydney Services

Val Parks 280 George Street Sydney Retail

Hungry Jacks 283 George Street Sydney Dining

Vodafone 285 - 287 George Street Sydney Retail

Paxtons 285 George Street Sydney CBD Retail

Global Brands Outlet 285 George Street Sydney Retail

American Express Exchange 287 George Street Sydney CBD Services

Travel Money 296 George Street Sydney Retail

Massage 298-302 George Street Sydney Retail

Sports Injury Business 2F/706 George Street Sydney Retail

UGG Australia 2F/708 George Street Sydney Retail

TAB 300 George Street Sydney Retail

Gary D. Mares & Associates 300 George Street Sydney Services

Travel Money 300 George Street Sydney Services

City Convenience Store 300 George Street Sydney Retail Sydney School of Business and Technology 301 George Street Sydney Retail

Asahi Sushi 301 George Street Sydney Dining



TAB 304 - 308 George Street Sydney Services

George Street Medical Centre 304-308 George Street Sydney Medical

Commonwealth Bank 308 George Street Sydney Services

NIB 309 - 315 George Street Sydney Services

Anytime fitness 309 - 315 George Street Sydney Services

Wittner Shoes 309 - 315 George Street Sydney Retail

Credit Union Australia Ltd (CUA) 309 George Street Sydney CBD Services

Priceline 309 George Street Sydney Retail

Commonwealth Bank of Australia 309 George Street Sydney Services

Australia Post 310 George Street Sydney CBD Services

Master Specs 310 George Street Sydney CBD Retail

Street. George Bank 314-318 George Street Sydney Services

BUPA 316 George Street Sydney Services

Gwynvill Properties Pty Ltd 319 George Street Sydney CBD Services

Merivale 320 George Street Sydney Retail

The Cupcake Bakery 320-330 George Street Sydney Dining

Bailey Nelson 320B George Street Sydney CBD Services

CUE 323 George Street Sydney Retail

SES 323 George Street Sydney CBD Retail

UGG Australia 325 George Street Sydney Retail

Telstra 327 George Street Sydney Retail

Surf in Souvenirs 327 George Street Sydney Retail

Ghermez Cupcakes 329 George Street Sydney Dining

Surf in Souvenirs 329 George Street Sydney Retail

SUBTYPE 329 George Street Sydney Retail

Lululemon Athletica 330 George Street Sydney Retail

Peter Alexander 330 George Street Sydney Retail

Suncorp Bank George Street Branch 330A George Street Sydney Services

The Trust Company 331 George Street Sydney Services

Vodafone 333 - 339 George Street Sydney Retail

Bar 333 333 George Street Sydney Dining


Watpac Construction 333 George Street Sydney Services

Westpac 333 George Street Sydney Services

Burberry 343 George Street Sydney Retail

Standard Chartered 343 George Street Sydney Services

Employers Mutual Limited 345 - 355 George Street Sydney Services

Bravura Solutions 345 - 355 George Street Sydney Services

National Australia Bank 345- 355 George Street Sydney Services

Bankwest 345-355 George Street Sydney Services

Apres Coast 345-355 George Street Sydney Retail

Westpac 350 George Street Sydney Services

CBRE Building Management 363 George Street Sydney Services

OPSM 363 George Street Sydney Services



CBRE 363 George Street Sydney Dining

Louis Vuitton 365 George Street Sydney Retail

Apple 365 George Street Sydney Retail

McDonalds 375 George st Sydney Dining

The Balfour Pop Up 379 George Street Sydney Retail

Pop-up Designer Outlet 379 George Street Sydney Retail

T shop (telstra) 383 George Street Sydney CBD Retail

Valley Girl 383 George Street Sydney Retail

George's House 385 George Street Sydney Retail

George's Photography 387 George Street Sydney Retail

ANZ 387 George Street Sydney Sydney Services


Coles 388 George Street Sydney Retail

Vivo Cafe 388 George Street Sydney Dining

RM Williams 389 George Street Sydney Retail

Oakley 389 George Street Sydney Retail

Factorie 393 George Street Sydney Retail

City Convenience Store 395 George Street Sydney Retail

Optus YES Shop 396 George Street Sydney Retail

Optus 397 George Street Sydney Retail


Vodafone 398 George Street Sydney Retail

Travel Money OZ 399 George Street Sydney CBD Retail

Vodafone 399 George Street Sydney Retail

Travel Money OZ 399 George Street Sydney Retail

Young Mi Shop 399 George Street Sydney Retail

Ojay 4/333 George Street Sydney Retail

World Aviation 403 George st Sydney Retail

HCF 403 George Street Sydney Services

Strand Arcade 412-414 George Street Sydney Retail

Lincraft 412-414 George Street Sydney Retail

Priceline Pharmacy 413 George Street Sydney Retail

Hype 420 George Street Sydney Retail

State Street 420 George Street Sydney Services

Jones Lang Le Salle 420 George Street Sydney Services

Lindsay Taylor Lawyers 420 George Street Sydney Services

Richemont 420 George Street Sydney Services

Commonwealth Bank 420 George Street Sydney Retail

Cotton On 423 - 427 George Street Sydney Retail

Dymocks Book Store 424-428 George Street Sydney Retail

Australian Opal 424-428 George Street Sydney Retail

Maggie Sottero 428 George Street Sydney Retail

Phillip Steele 428 George Street Sydney Retail

La Couturier Alterations 428 George Street Sydney Retail



Dymocks Building 428 George Street Sydney Retail

R Bluestone Holdings 428 George Street Sydney Services

Mister Minit 428 George Street Sydney Retail

Myer 429-481 George Street Sydney Retail

The Body Shop 436 George Street Sydney Retail

Samsung Store 445 George Street Sydney Retail

KFC 450 George Street Sydney Dining

Crabtree and Evelyn 450 George Street Sydney Retail

Alistair Trung 455 George Street Sydney Retail

Basler 455 George Street Sydney Retail

Camper 455 George Street Sydney Retail

IM Boutique 455 George Street Sydney Retail

Mywalit 455 George Street Sydney Retail

Vienna Coffee House 455 George Street Sydney Dining

Moi Moi 455 George Street Sydney Retail

Von Troska 455 George Street Sydney Retail

Lovelle Jewellery 455 George Street Sydney Retail

Blooms Design 455 George Street Sydney Retail

Metalicus 455 George Street Sydney Retail

Fish Fine Music 455 George Street Sydney Retail

Fat Budda 455 George Street Sydney Dining

Cue 455 George Street Sydney Retail

The Latin Store 455 George Street Sydney Retail

Saba 455 George Street Sydney Retail

Hobbyco 455 George Street Sydney Retail

Metropolitan Museum of Art Store 455 George Street Sydney Retail

Vanto Cafe 455 George Street Sydney Dining

Towanda 455 George Street Sydney Retail

Longchamp 455 George Street Sydney Retail

Joyce Jewellery 455 George Street Sydney Retail

George Jensen 455 George Street Sydney Retail

Country Road 455 George Street sydney Retail

Cellinis Bar Restaurant 455 George Street Sydney Dining

Florentine Australia 455 George Street Sydney Dining

ABC Shop 455 George Street Sydney Retail

Peter Nathan Toy Soliders 455 George Street Sydney Retail

Martin & Stein 455 George Street Sydney Services

Reverie Jewellery 455 George Street Sydney Retail

Australian Guest Souvenirs 455 George Street Sydney Retail

Cosmo Cosmetics 460 George Street Sydney Retail

Platypuss Concept Store 462 George st Sydney CBD Retail

7 Eleven 462 George Street Sydney Retail Dudley House Cosmetic Rejuvenation Clinic 466 George Street Sydney Retail

Lowes Menswear 468 George Street Sydney Retail



Downtown Souvenirs 468 George Street Sydney Retail

Amalgamated Holdings Ltd 476 George Street Sydney Services

KFC 478 George Street Sydney Dining

Bunda 488 George st Sydney Retail

Hilton Hotels & Resorts 488 George Street Sydney CBD Accommodation

QT Hotel 488 George Street Sydney Accommodation

Veronika Maine 488 George Street Sydney Retail

Gloss 5/413 George Street Sydney Retail

Vans 500 George Street Sydney Retail

Fullspot 500 George Street Sydney Retail

The Galeries 500 George Street Sydney Retail

Florsheim 500 George Street Sydney Retail

Regent Place (501 George) 500 George Street Sydney Retail

Yogurtland 501 George Street Sydney CBD Dining

Gloria Jean's Coffee 501 George Street Sydney Dining


Giordano 505 George Street Sydney Retail

Event Cinemas 505-525 George Street Sydney CBD Entertainment

Albion Place Hotel 505-525 George Street Sydney Entertainment

City Convenience 521 George Street Sydney Retail Starbucks Coffee Company (Australia) Pty Ltd 525 George Street Sydney Dining

City Convenience 525 George Street Sydney Retail

Albion Place Hotel 525 George Street Sydney Entertainment

Woolworths Town Hall 531-535 George Street Sydney CBD Retail

Carrick Institute of Education Pty Ltd 532 George Street Sydney Retail

Bella Scarpe 532-540 George Street Sydney Retail

Pepper Lunch 537 - 551 George Street Sydney Dining

Lord of the Fries 537 - 551 George Street Sydney Dining Meriton Towers Skyview Shopping Plaza 537-551 George Street Sydney Retail

Yogurberry 537-551 George Street Sydney Dining

Foot Locker 537-551 George Street Sydney Retail

Share Tea 545 - 551 George Street Sydney Dining

85c Cake and Beverage Store 545 - 551 George Street Sydney Dining

Commonwealth Bank of Australia 546-548 George Street Sydney CBD Services

Jones Lang LaSalle 546-548 George Street Sydney Services

Big Bargain Factory Outlet 546-552 George Street Sydney CBD Retail

3 Wise Monkeys 555 George Street Sydney Dining

Factory Outlet Eyewear 555 George Street Sydney Retail

Naked Truth 557 - 551 George Street Sydney Retail

Sir John Young Hotel 557 George Street Sydney Dining

80 Proof 557-559 George Street Sydney Retail

Cheers Pub and Grill 561 George Street Sydney Dining

City of Sydney RSL Club 565 - 567 George Street Sydney Community



USA Outlet 565-567 George Street Sydney Retail

VACANT SHOP 569 George Street Sydney Vacant

Currency Exchange International 569 George Street Sydney Services

Summit Apartments 569 George Street Sydney Accommodation

Vacant Shop 569 George Street Sydney Vacant

Police 569 George Street Sydney Police

Flight Centre 570 George Street Sydney Retail

All4eyes optometrist 580 George st Sydney Medical

Cherry's Shoes 580 George st (Lower Ground Shop 17a) Sydney Retail

Easyway 580 George st (lower ground) Sydney Retail

Mister Minit 580 George st (lower ground) Sydney Retail

CBO Hair 580 George st (lower ground) Sydney Retail

Sushi tora 580 George st (lower ground) Sydney Dining

Azuma Patisserie 580 George st, sydney Dining

The GPT Group 580 George Street Sydney Services

Aero Cafe and Bar 580 George Street Sydney Dining

Foot Locker 580 George Street Sydney Retail

Alice Cafe 580 George Street Sydney Dining

Wittner Shoes 580 George Street Sydney Retail

HSBC Bank 580 George Street Sydney Services

Sydney Medical Centre 580 George Street Sydney Medical

Aero Cafe and Bar 580 George Street Sydney Dining



Gelatissimo 580 George Street Sydney CBD Dining

7 Eleven - Central 585 George Street 585 George Street Sydney Retail

So Good Jewelry 585 George Street Sydney Retail

Westpac Banking Corporation 591 George Street Sydney Services

Snowpink 591 George Street Sydney Retail

Jenny Craig 599 George Street Sydney Retail

Dick Smith 5th Floor 393 George Street Sydney Retail

i-World Education Centre 6/413 George Street Sydney Retail

Integate Cafe 600 George st Sydney Dining

Star Bar 600 George st Sydney Entertainment

Custom Kebabs and Gozheme 600 George Street Sydney Dining

McDonalds 600 George Street Sydney CBD Dining

DENCAL PTY LIMITED 600 George Street Sydney Medical

Gong Cha Tea 600-612 George Street Sydney Dining

Myspec 601 George Street Sydney Retail

Oden House 603 George Street Sydney Retail

Delafrance 605-609 George Street Sydney Retail

Fonesmart 605-609 George Street Sydney Retail

Central Perk Backpackers 609 George Street Sydney Accommodation

Raben Footwear 611 George st Sydney Retail



Kim Sun Young George street 611 George Street Sydney Dining

Mizuya Restaurant (Karaoke) 614 George st Sydney Dining

Oporto 614 George Street Sydney Dining

Noggi Frozen Yoghurt 614 George Street Sydney Dining

Oporto 614 George Street Sydney Dining

Metro Theatre 614-628 George Street Sydney Entertainment Galaxy World (NOW VACANT) Agent -TGC 614-628 George Street Sydney Vacant

Minh-Hai Vietnamese Restaurant 614-628 George Street Sydney Dining

Central Baptist Church 619 George Street Sydney Community

Century Venues Pty Ltd 619 George Street Sydney Services

No Gaps Dental 624 George Street Sydney Medical

Sydney Pork Rolls 627 George Street Sydney CBD Dining

Jack's Hairdressing 627 George Street Sydney Retail

Wu's Pharmacy 627 George Street Sydney Retail

SES Fashion 630 -634 George Street Sydney Retail

Pizza Hut 630 George Street Sydney Dining

Unison Property Services 630 George street Sydney Services

Pensione Hotel Sydney 630-634 George Street Sydney Services

Charlie Chans Bar and Bottleshop 631-635 George Street Sydney Retail

Habitania 631-635 George Street Sydney Retail

Karaoke Kanzi Club 636 - 638 George Street Sydney Dining

Vacant Shop 636-638 George st Sydney Vacant

Hungry Jacks Century 636-638 George Street Sydney Dining

World Square Hostel 640 George Street Sydney Accommodation

Street. Peter Julian's Catholic Church 641 George Street Sydney Community

Glue 644-680 George Street Sydney Retail

Yogurberry 644-680 George Street Sydney Dining

Haymarket Pharmacy 644-680 George Street Sydney Retail

Malai Travel 647 George Street Sydney Retail

Morton and Morton 647-649 George Street Haymarket Services

Vodafone - CT2 Mobile Phone Store 651 George Street Haymarket Retail

Amelia Thai Massage 651 George Street Haymarket Retail

BreakFree on George 653 George Street Haymarket Accommodation

Beauty Queen 653 George Street Sydney Retail

Haymarket Hotel 653 George Street Sydney Entertainment

ANZ Bank - Haymarket 661-663 George Street Sydney Services

Westpac Bank - Haymarket 665 - 669 George Street Haymarket Services

Brookfield Office Properties 671 George Street Sydney Services

Bank of China - Haymarket 680 George Street Sydney Services

The variety concept housewares 681 George Street Haymarket Retail

Double and International Co 683 - 689 George Street Haymarket Retail

Jun for Hair 683 - 689 George Street Sydney Retail

Commonwealth Bank 683 George Street Sydney Services

Lifund Pty Ltd 691-693 George Street Haymarket Retail



Two Sticks - Yunnan China 694 - 696 George Street Sydney Dining

Ten Ren's Tea 694 George Street Haymarket Dining

Happy Lemon 696 George Street Sydney Dining

Street. George Bank 698 George Street Sydney Services

Western Union Money Exchange 699 George Street Sydney Services

Nail Beauty Store 700 George Street Sydney Retail

Western Union Money Exchange 700 George Street Sydney Services

The George Street Hotel 700 George Street Sydney Entertainment

Mountbattern Hotel 700A George Street Sydney Accommodation

N2E 701 George Street Sydney Retail

Aceben the money lent people 702 George Street Sydney Services

Big Bargain 703 George Street Sydney Retail

Oz Turk 704 A George Street Sydney Dining

Big Bargain 704 George Street Sydney Retail

Pleasure Chest 704A George Street Sydney Retail

Twanda Thai Restaurant 705 George Street Sydney Dining

Professional Sports Injury Centre 706 George Street Surry Hills Medical Best Contact Tax Agent - Chartered Accountant 706 George Street Sydney Services

New World Holidays 706 George Street Sydney Retail

City Central Budget Accommodation 707 George Street Sydney Accommodation My Sweet Memory Desert Cafe and Stationary 707 George Street Sydney Dining

Pho Pasteur 708 George Street Sydney Dining

Club X 709 George Street Haymarket Retail

Pho Gia Hoi 711 George Street Sydney Dining Massage Emperor Traditional medicine 711 George Street Haymarket Retail

Hunter Connection 713 George Street Haymarket Retail

Sol Levy Tobacconist Extraordinaire 7-13 George Street Sydney Retail

The Great Southern Hotel 713 George Street Sydney Accommodation UAE Exchange Foreign Currency & Money Transfers 717 George Street Sydney Services


Daiso 724-728 George Street Haymarket Services

Priceline Pharmacy 725 - 731 George Street Sydney Retail

Palace Hotel 730 - 742 George Street Sydney CBD Accommodation


City Hunter 733 George Street Sydney Retail

George Street Newsagency 733-755 George Street Sydney Retail

Key Asset Real Estate - Sydney 735 George Street Haymarket Services

Sydney City Thai Massage and Spa 737 - 739 George Street Sydney CBD Retail

Johnson's 737-739 George Street Sydney Retail

Chris Lai and Associates Solicitors 739 George Street Sydney Services

City Convenience 743 - 756 George Street Sydney Retail

Bing Lee Haymarket 743-755 George Street Haymarket Retail



OP Travel 746-748 George Street Sydney Retail

Tom n Toms Coffee 748 George Street Haymarket Dining

Hisshou Teppanyaki 752 George Street Sydney Dining

TAB 752 George Street Sydney Entertainment

Cash Controller Money Lent 754-756 George Street Sydney Services

Body and Mind Thai Massage 755 George Street Sydney Retail

China Travel Service 756 George Street Sydney Retail

Cash Stop 757 George Street Sydney CBD Services Petaling Street Malaysian Hawker Food 758 George Street Sydney Dining

Yummy Chinese BBQ 760 George street Haymarket Dining

Subway 761 George Street Haymarket Dining Buddhist Craft and Joss Stick Trading Co 762 George Street Haymarket Retail

KFC 764 George Street Haymarket NSW 2000 Sydney Dining

Crocodile Senior Thai 766 George Street Haymarket Dining

Nua Lao Thai Restaurant 768 George Street Sydney Dining

Ezy Mart 768 George Street Haymarket Retail

Travelmate Money Exchange 770 George Street Haymarket Services Alfa City Loan Office & Super Bargain Centre 770 George Street Sydney Services

Crystal Palace Hotel 770 George Street Sydney Accommodation

Adventure Travel Bugs 789 George st Sydney Retail

790 on George Backpackers 790 George Street Sydney Accommodation

Chinese Noodle Bar 8/505 George Street, Sydney Dining

Lawrance Ordnance 800 George Street Sydney Retail

Poplar Central Asian Cuisine 803-813 George Street Haymarket Dining

Wicked Travel 804 George Street Sydney Retail

Ria Financial Services 806 George Street Sydney Services

Colombia Organik Cafe Espresso 810 George Street Sydney Dining

Travel Australia Centre 810 George Street Sydney Retail

Christ Church Street Laurence 810 George Street Haymarket Community

Mercure Sydney 812B George Street Sydney Accommodation

Cooper Foundation 818-820 George Street Sydney Services

Paxtons A-B/601 George Street Sydney Retail

Victoria's Basement 285 George Street Sydney Retail

Banh Mik Capital Square Building 730 George Street Sydney Dining

The Trust Company Capital Square Building, Shop G2, 730-742 George Street Sydney Dining

Pop Up Fruit Shop 450 George Street Sydney Dining

Mantra 2 Bond Street Cnr Bond and George streets Sydney Retail

Tobacconist Cnr George & Bridge Streets Sydney Retail

News Stand Cnr Goulburn and George Streets Sydney Retail

Woolworths Town Hall Cnr of Market and George Streets Sydney Retail



Bond Street and George Street Fruit Kiosk Cnr Park & George Street Sydney Retail

Ernst & Young Corner of Bond Street and George Street Sydney Services


Twin Mart G03 Wynyard Centre Station, 301 George Street Sydney Retail

Capitol Computer G3, 614-626 George Street Sydney Retail

Redmond Fuss Pharmacy G3/730-742 George Sydney Retail

7 Eleven - 730 George Street G5/730-742 George Street Haymarket Retail

Street George Bank G6/730-742 George Street Sydney Services

Jones Lang LaSalle George Street & Ultimo Rd Haymarket Services

The Tower Apartments George Street Haymarket Services

Westpac Bank George Street Sydney Retail

Georges George Street Retail

Topshop GF, 387 George Street Sydney Retail

Deloitte Touche Tohmatsu Gowings Building, 452-456 George Street Sydney Services

Beijing Tong Ren Tang Australia Grosvenor Place, 225 George Street Sydney CBD Services

Bally Ground Floor 762 George Street Sydney Retail

Coach 455 George Street Sydney Retail

Jigsaw 455 George Street Sydney Retail

Swarovski 455 George Street Sydney Retail

David Lawrence 455 George Street Sydney Retail

Ralph Lauren 455 George Street Sydney Retail

Commonwealth Bank 455 George Street Randwick Services

Australia Study Care 309 George Street Sydney Retail

The Royal George Ground Floor, 810 George Street Sydney Entertainment

Jurlique 320 George Street Sydney Retail

Lee Sydney City Ground Floor, Shop 51 Mid-City Centre, 420 George Street Sydney Retail

Inmark Tower 500 George Street Sydney Retail

Rantzos Hairdressing Ground Floor, , 718 George Street Sydney Retail

NAB 468 George Street Haymarket Services

Georges Kebabs Ground Level 345 George Street Sydney Dining Brookfield Office Properties Australian Commercial Operations 600 George Street Sydney CBD Services

K2 Karaoke Ground Level, 388 George Street Sydney Entertainment


Australian Public Service Commission 580 George Street Sydney Services

Australian Wool Corporation 580 George Street Sydney Services

Avant Insurance 580 George Street Sydney Services


The Style IAG House, 388 George Street Sydney Retail

ITOCHU Australia Limited Inside Summit Arcade 569 George Street Sydney Services



Dentsu L30, 255 George Street Sydney Services

The GPT Group Level 05, 264 George Street Sydney Services

The Exclusive Adult Bookshop 585 George Street Sydney Retail

Sports Injury Massage Centre 585 George Street Sydney Medical

Dans House Chinese Cuisine 768 George Street Sydney Dining

Bongkot Thai Massage Level 1 & 2, 710 George Street Haymarket Retail

BT Action Internet Cafe Level 1 , 804 George Street Haymarket Dining

KTW Beauty Level 1 756 George Street Sydney Retail

Worldciti Medical Centre Level 1 and 2 758 George Street Sydney Medical

VACANT Level 1 Capitol Terrace 743 - 755 George Street Haymarket Vacant

ICBC Level 1, 220 George Street Sydney Services

Access EAP Level 1, 261 George Street Sydney Services

Results Laser Clinic Level 1, 261 George Street Sydney Medical

Costellos Opal Level 1, 280 George Street Sydney Retail

Mark Schiliro and Associates Level 1, 280 George Street Sydney Services

ACMN Level 1, 283 George Street Sydney Services

Ryan Lawyers Level 1, 285 George Street Sydney Services Chinese Herbal Medicine & Skin Care Centre Level 1, 319 George Street Sydney Retail

George Street Book Exchange Level 1, 599 George Street Sydney Retail

Andaman Thai Massage Level 1, 601 George Street Sydney Retail

Daiso Japan Haymarket Level 1, 727 George Street Sydney Retail

The Nerd One Level 1, 727 George Street Sydney Retail

OK DVD Level 1, 750A George Street Sydney Retail

Everything Adult Level 1, 754 - 756 George Street Sydney Retail

Ray White City South Level 1, 760 George Street Sydney Services

Nova Management Level 1, 770 George Street Sydney Services

Hairfree Centre Level 1, Shop 8, 428 George Street Sydney Retail

Pacific Pearl Level 1, Suite 11, 428 George Street Sydney Retail

Australian Jewellers Supplies Level 1, Suite 12, 428 George Street Sydney Retail

Jacobsons Jewellery Level 1, Suite 15, 428 George Street Sydney Retail

Euromounts Australia Level 1, Suite 16, 428 George Street Sydney Retail

Fleurette Beauty Level 1, Suite 3, 428 George Street Sydney Retail

Clothing Repairs Level 1, Suite 4, 428 George Street Sydney Retail

Bullion & Coin Club Australia Level 1, Suite 5, 428 George Street Sydney Retail

NSW Police Level 1, Suite 6, 428 George Street Sydney Police

Dental Excellence Level 1, 132 George Street Sydney Medical

Jet English College Level 1, Watson House, 300 George Street The Rocks Retail



City Hunter 552 George Street Sydney Retail

Central Perk Backpackers Level 1,733-735 George Street Sydney Accommodation

The GPT Group level 1/611 George Street Sydney Services

Australia Square Level 20, 264 George Street Sydney Retail

Luxxottica Level 20, 264 George Street Sydney Retail

Ancestry.com Level1, 393 George street Sydney Retail

Worldciti Medical Dental Level3, 387 George Street Sydney Medical

Dick Smith Levels 1 & 2 George Street Sydney Retail

Pavilion Pharmacy LG 18-19, 450 George Street Sydney Retail

BAKU LG 22 580 George st Sydney Retail

The Lucky Charms Newsagents LG Shop 72/429-481, George Street Sydney Retail

Lifestyle Optical LG15/580 George st Sydney Retail

Blockout LG20, 455 George Street Sydney CBD Retail

So Good Jewelry Lot 22, 501 George Street Sydney Retail

Jones Lang LaSalle Lot 22, 501 George Street Sydney Services

Souvenir Gallery Lower Ground 155 George Street (DFS Galleria) Sydney Retail

Investa Property Group Lower Ground 283 George Street The Rocks Services

Kelly's Discount Books Lower Ground, 283 George Street Sydney CBD Retail

Nads Laser Hair Removal Marba House583 George Street Sydney Retail

Sunglass hut Mezzanine Level 261 George Street Sydney Retail

Kagui Shoes

RG 16, The Galeries Ground Floor (Next Hilton Hotel)500 George Street Sydney CBD Retail

Westpac Banking Corporation Sho 16 Sky View Plaza, 537-551 George Street Sydney Services

Fuji Japanese Bakery Sun Tower591 George Street Sydney CBD Dining

Top 10 Sound and Movie Shop 1 605 George st (entrance from Goulburn Street) Sydney Retail

Stewarts Gentlemens Outfitters Shop 1 741 George Street Sydney Retail

Marsil Cafe - Sydney Shop 1345 - 355 George Street Sydney Dining

City Convenience Store Shop 1551 George Street Sydney Retail

City Convenience Store Shop 1, 168-172 George Street Sydney Retail

Healthline Pharmacy Shop 1, 168-172 George Street Sydney Retail

Longton Lifestyle Hub Shop 1, 261 George Street Sydney Retail

Chatime Shop 1, 413 George Street Sydney Dining

Marsil Cafe - Sydney Shop 1, 505-523 George Street Sydney Dining

Style Plus Hair Dressers Shop 1, 551 George Street Sydney Retail

City Convenience Store Shop 1, 649 George Street Haymarket Retail

Marcs Shop 1, 743 - 745 George Street Haymarket Retail

Bunda Shop 1, Grand Walk, QVB, 455 George Street Sydney Retail

Chat Thai- the galeries Hilton Hotel 488 George Street Sydney Dining

Haigh's Chocolates Shop 1, Lower Ground, 500 George Street Sydney CBD Dining



Black Cat Beauty Studio Shop 1, The Strand Arcade,412 - 414 George Street Sydney Retail

Swatch Group Shop 1/770 George Street Sydney Retail

G-Star Raw Store - World Square 455 George Street Sydney Retail

Cotton On World Square 684-686 George Street Sydney Retail

NAB - World Square Shop 1006644-680 George Street Sydney Services

Petit Espresso Shop 11, 537-551 George Street Sydney Dining

Chefs Gallery Shop 12, 537-551 George Street Sydney Dining

LUSH Fresh Handmade Cosmetics Shop 12, Ground Floor Regent Place,501 George Street Sydney Retail

Jumping Dumplings Shop 14, QVB Walk, George Street Sydney Dining

Mister Minit Shop 15, 259 George Street Sydney Retail

Snap Fitness Shop 15B, QVB Walk, George Street Sydney Retail

Beijing Alley Shop 16, 259 George Street Sydney Dining

Aveda Shop 16, 501 George Street Sydney Retail

Sole Mate Sneaker Boutique Shop 16, QVB Walk,George Street Sydney Retail

Linda Fashion Alteration Shop 17, LG QVB,George Street Sydney Retail

Pylones Australia shop 18, HSBC Centre 580 George st Sydney Retail

Gloria Jean's - Regent Place Lower Ground Floor,QVB, George Street Sydney CBD Dining

Chatime 501 George Street Sydney Dining

R & C Studio 569 George Street Sydney Retail

Gang Eng 569 George Street Sydney Retail

Colour 4 Image Style 569 George Street Sydney Retail

VACANT SHOP Shop 185569 George Street Sydney Vacant

ANS Desire Shop 187569 George Street Sydney Retail

Suncorp Bank Shop 1A 710 George st Sydney Services

In Mart Shop 1B, 710 George Street Sydney Retail

Egoboo Fashion Boutique Shop 1C, 710-722 George Street Haymarket Retail

Massage Therapy Shop 2 743 - 755 George Street Sydney Retail

Snow Lotus Massage 708 George Street Retail

Adventure Australia Shop 2, 741 George Street Sydney Retail

Ugg Australian Made 140 George Street Sydney Retail

The Cupcake Bakery 140 George Street The Rocks Dining

Lorna Jane George Street The Rocks Retail

Lovisa Shop 27 Lower ground level Pavilion Plaza, 580 George st Sydney Retail

Chatime Shop 2A 710 George Street Sydney CBD Dining

Pie Face Shop 2B, 710 George Street Haymarket Dining

Bankwest Shop 3, 710 George Street Sydney Services

Forcast Shop 3, 345 George Street Haymarket Retail

Combined Loan Office Shop 3, 630-634 George Street Sydney Services

Sunglass hut Shop 3, 770 George Street Sydney Retail

Zimma Tailors Shop 3, Lower Ground Floor, Sydney Retail



QVB Building, 455 George Street

Seed Shop 3, Palings Lane, Ivy, 330 George Street Sydney Retail

Sachko Repair Shop 3-5, 631-635 George Street Sydney Retail

Peter Alexander Shop 3a, 770 George Street Sydney Retail

Zahli 330 George Street Sydney Retail

Peter Alexander Shop 4, 199 George Street Sydney Retail

Pete's Line Shop 4, 330 George Street Sydney Services

Five Star kebab Shop 4, 710 George Street Sydney Dining

Timezone Arcade Shop 4, 790 George st Haymarket Entertainment

Gifts at the Quay Shop 5, 505 George Street Sydney Retail

Curry Avenue Shop 6, 199 George Street Sydney CBD Dining

Lily's Clothing Alterations Shop 6, 500 George Street Sydney Retail

Son of Tuysuz Shop 6, 631 George Street Sydney Retail

Elements skincare and health Shop 6, Lower Ground, 500 George Street Sydney Retail

Sportsgirl QVB 683-689 George Street Sydney Retail

Currency Exchange International Shop 7b, NRMA Building, 388 George Sydney Services

King of Knives Shop 8, 505-523 George Street Sydney Retail

Lola Shop 8, Lower Ground Floor,QVB Building,455 George Street Sydney Retail

Valeries at the galeries 500 George Street Sydney Retail

Breadtop Shop A07 Lower Ground, 500 George Street Sydney Dining

The Eyecare Company The Galeries500 George Street Sydney Retail

Easy Way Bubble Tea - Haymarket 261 George Street Sydney Dining

Chilli and Spicy Restaurant Shop B, 653 George Street Sydney Dining

Uneed Beauty Shop E, 653 George Street Haymarket Retail

China Books Shop F3 1/F Citymark Building 683 - 689 George Street Haymarket Retail

Town Hall Florist Level 1 Citymark Building, 683 George Street Sydney Retail

Starbucks Shop g 03 - lower ground, 580 George Street Sydney Dining

Reebonz Pty Ltd Shop G01 Capitol Square, 730-742 George Street Sydney Retail

Goldmate Shop G01, 570 George Street Haymarket Retail

Icontact Optometrists 683 - 689 George Street Sydney Retail

Iris Collections Shop G12, Citymark Building, 683-689 George Street Sydney Retail

Angel Fit Ladies Shoes Shop G1B Citymark Building Arcade 683 - 689 George Street Haymarket Retail

OPSM Shop G2 City Mark Building, 683-689 George Street Sydney Retail

Senario Cafe Bar Shop G2, 280 George Street Haymarket Dining

Western Union Money Exchange Shop G2, 580 George Street Sydney CBD Services

Sportsgirl George Street 301 George Street Sydney Retail

Sportsgirl - Wynyard Shop G29 Met Centre 273 George Sydney Retail



Street

Capitol Computer Shop G29 Met Centre 273 George Street Sydney Retail

The Dough Collective Shop G3, Capital Square, 730-742 George Street Sydney Dining

O'Dough Bakery Shop G5 614 George Street Sydney Dining

Western Union Currency Exchange Shop G5, 614 George Street Sydney Services

Paper Scissors 614 George Street Sydney Retail

Sydney Party Decorations Shop LG 12, 500 George Street Sydney Retail

Industrie Shop LG1, Wynyard Centre, 301 George Street Sydney Retail

Vodafone Shop LG11, 500 George Street Retail

Primary Dental Shop M2, 580 George Street Sydney Medical

Max Brenner Shop M3, 580 George Street Sydney Dining

Massage King

Shop MG 24, Metcentre, 273 George Street Sydney NSW 2000 Australia Sydney Retail

The Original California Buritto Company Shop T14, 259 George Street Sydney Dining

Savage Grill Shop T14, 259 George Street Sydney Dining

Opals on George Shop T17 259 George Street Sydney Retail

Seoul-Ria Korean Restaurant Shop1388 George Street Dining

Coffee Boulevard Shop1, 605-609 George Street Sydney Dining

Napoleon Perdis Shop1B, 710-722 George Street Haymarket Dining

Anethea Crawford Shope 10.03684-686 George Street Haymarket Retail

Lord of the Fries Shops 24 & 26 QVB Building Level 1, 455 George Street Sydney Dining

Hunt Leather Skyview Plaza, 537-551 George Street Sydney Retail

Outkast Strand Arcade412 George Street Sydney Retail

L'Etoile Elite Suite 1 and 2, Level 2, 261 George Street Sydney Retail

Memocorp Australia 350 George Street Sydney Services

Entourage 259 George Street Sydney Retail

Mobile Square Suite 9A, Level 1, 428 George Street Sydney Retail

THAT ORGANIC SALON (formerly Tantrix Tanning & Beauty Bar)

T27 Capitol Square, 732-742 George Street Sydney Retail

Attik 500 George Street, The Galeries Sydney Retail

Mecca Cosmetica The Galeries Victoria, 500 George Street Sydney Retail

Lifestyle Optical 500 George Street, The Galeries Sydney Retail

Incu Clothing 500 George Street, The Galeries Sydney Retail

Cleopatra Body & Nails 500 George Street, The Galeries Sydney Retail

Sugar Fix 500 George Street, The Galeries Sydney Retail

Freedom 500 George Street, The Galeries Sydney Retail

Kinokuniya Books 500 George Street, The Galeries Sydney Retail

Shinka Galeries 500 George Street, The Galeries Sydney Retail



Simply Noodles 500 George Street, The Galeries Sydney Retail

Alpha60 500 George Street, The Galeries Sydney Retail

Nu and Nan 500 George Street, The Galeries Sydney Retail

The Body Shop 500 George Street, The Galeries Sydney Retail

Kagui 500 George Street, The Galeries Sydney Retail

EB Games 500 George Street, The Galeries Sydney Retail

The Lucky Charms Newsagents 500 George Street, The Galeries Sydney Retail

Monster Threads 500 George Street, The Galeries Sydney Retail

Shaver Shop City 500 George Street, The Galeries Sydney Retail

Novo Shoes - Galeries 500 George Street, The Galeries Sydney Retail

Cafe Rosso 500 George Street, The Galeries Sydney Dining

Carhartt Galeries Sydney 500 George Street, The Galeries Sydney Retail

Brent Wilson 500 George Street, The Galeries Sydney Retail

Dangerfield 500 George Street, The Galeries Sydney Retail

Gloss Cosmetics 500 George Street, The Galeries Sydney Retail

The Athlete's Foot 500 George Street, The Galeries Sydney Retail

Industrie 500 George Street, The Galeries Sydney Retail

Paper Scissors 500 George Street, The Galeries Sydney Retail

Sushi Hotaru 500 George Street, The Galeries Sydney Dining

Tommy Bahama 500 George Street, The Galeries Sydney Retail

TLS Dry Cleaners The Ivy Building, 330 D George Street Sydney Retail

Haigh's Chocolates The Pavilion, 580 George street Sydney Dining

City of Sydney RSL Club The Strand Arcade 412-414 George Street Sydney CBD Community

China Republic Restaurant Westminister House 565 George Street Sydney Dining

Westpac World Square World Square Shopping Centre, 680 George Street Sydney Retail

Active Kids Centres for Excellent World Square 650 George Street Sydney Retail

High Street


Rush Hairdressing 166-168 High Street Randwick Retail

Sean Wilkins & Company 5C/66 High Street Randwick Services

Lung Function Assessment Centre 60 High Street Randwick Medical

BH Jarvie PTY LTD 60 High Street Randwick Services Australian Cancer Research Foundation 64 High Street Randwick Medical

Simon's Wok 64 High Street Randwick Dining

Spectrum Medical Imaging 66 High Street Randwick Medical

Alldis and Cox 66 High Street Randwick Services

The Vein & Skin Centre 66 High Street Randwick Medical

Bar Coluzzi 66 High Street Randwick Dining

Wales Medical Centre 66 High Street Randwick Medical



Sydney Childrens Hospital High Street Randwick Medical

Healthscope Pathology L1 66 High Street Randwick Medical

Sky Blue Dermatology Level 2A 66 High Street Randwick Medical

South Eastern Sydney Local Health District

Level 3 High Street Building - Prince of Wales Hospital Randwick Medical

Wales Medical Centre Level 5/ 66 High Street Randwick Medical

Gastroenterologist Level 6, Wales Medical Centre 66 High Street Randwick Medical

Randwick Cardiology Levels 2- 3 66 High Street Randwick Medical

R Mundell Surgery

Shop 1, Ground Floor Wales Medical Centre 66 High Street Randwick Medical

Medical Centre Pharmacy

Shop 2, Ground Floor Wales Medical Centre 66 High Street Randwick Retail

Fresh on High Shop 5, 166-168 High Street Randwick Retail

Ellis Janks Physiotherapist

Suite 13, Randwick Centre 166-168 Belmore Road (Cnr High Street) Randwick Medical

Combined Rheumatology Practice Suite 2B, Level 2 66 High Street Randwick Medical

Sydney Children's Sleep Disorder Clinic

Suite 2c, 4, 7, 8 Level 2, Wales Medical Centre 66 High Street Randwick Medical

24/7 Nursing and Medical Services Suite 5A/ 66 High Street Randwick Medical

SEG South Eastern Gastroenterology Suite 6 Level 7 66 High Street Randwick Medical

South Eastern Gastroenterology Suite 7C/66 High Street Randwick Medical

Physio Posture Fitness

Wales Medical Centre L4 66 High Street Randwick Medical

Paediatric Surgeon

Wales Medical Centre Level 7 66 High Street Randwick Medical

Rawson Place


Rush Hairdressing 166-168 High Street Randwick Retail

City Convenience 11 Rawson Place Sydney Retail

Ezy Mart 11/23 Rawson Place Sydney Retail

In Cafe Corner of Rawson and Pitt Sydney Dining

YHA Ltd (Sydney Central YHA) 11 Rawson Place Sydney Accommodation

Scubar 4/11-23 Rawson Place Sydney Retail

McKell Building 2-24 Rawson Place Sydney Services