AlMnar Business PlanPre/Start Up Plan

We believe in our slogan “Knowledge Into Actions ...‘ It is the differentiating factor in delivering excellent business results in today’s challenging market

Who we are ? What is our Vision ? What is our Mission ? What are our values ?

‘’From our believing that the essence of the process of calculating the return on investment in training is to give the values of the data obtained through various assessment tools, Our SCOPE to integrate the latest knowledge in delivering excellent business results in today’s challenging market.’’

‘’We aim to increase productivity and organizational performance of the institutions, as the give workers the skills and knowledge needed to perform their jobs to help them in carrying out the tasks efficiently and reduce wasted time and material resources used in production .. and that contributes to training in creating positive attitudes among workers about work and organization and contribute to the creation of positive trends among workers about work and organization’’

Pre Start-Up Plan :

People Process Technology ‘ Facilities ‘

Business Pillars :

Business Pillars :

People :

Needed Staff/Function Minimum Hiring Skills Job Descriptions/Responsibilities Needed Packages

Pre Start-Up Plan :

Business Pillars :

Needed Staff :

Talent MGR ‘ Training , Sales, Marketing & Operation Functions ‘

Office MGR ‘ H.R. , Payroll , Office Running , In-Out Calls & S.P.O.C. ‘

Sales/Training Officer

Pre Start-Up Plan :

Business Pillars :Process :

Organizational Structure Hierarchy B.P.M. ‘ Business Process Mapping ‘ Company Policy , Rules & Regulations Training, Sales & Marketing Plan ‘ Indv. / Corp. ‘ Define Market Segmentations and Target audience Programs Running Plan Training Logistics Training Methodology Employee Hiring Standards ‘ Staff-Free lance ‘ Training Strategy/Process ‘ Indv. / Corporate ‘ Sales Commission / Training rates Scheme

Pre Start-Up Plan :

Business Pillars :

Technology ‘ Facilities ‘ :

Suitable Successful Place Company needed logistics Training needed logistics Company qualified web-site Accreditation and Certificates

Pre Start-Up Plan :

AlMnar Training Programs Plan :

Individual Training Plan Corporate Training Plan

AlMnar Training Programs Plan :

Individual Programs Road Map :

Individual Training Programs Plan :

Define the Target Audience according to market needs matched with our individual strategy

Define AlMnar Individual Section Scope of Work Establish our individual training wealth ‘ diplomas , programs , P.P.s , Manual

Guide … ‘ How are we going to approach individual customers ‘ Marketing & Sales Plan ‘ How much revenue / customer are we going to achieve?

Individual Training Programs Plan :

Courses & Diplomas :

Track A : Scientific Programs

Individual Training Programs Plan :

Courses & Diplomas :

Track B : Soft Skills Programs :

Customer Service Programs Marketing Programs Sales Programs H.R. Diploma TTT Diploma C.C. Agents Programs C.C. Leaders Programs Project Management Course Call Center Programs Micro MBA Others….

Individual Training Programs Plan :

Courses & Diplomas :

Track C : Targeted Programs:

Economical Training Programs Financial Training Programs Others….

Corporate Training

Together with you and your company, we can create a Customer Specific Solution for you:

• In function of the specific problem or need that you have.• Related to the industry and sector you work in.• That supports the implementation of your strategy.• That can be delivered globally wherever you wish - in our Training center in Cairo or at the location of your choice.

-Your specific business issues drive the content for Customer Specific Solutions activities and workshops.- Our experience shows that the best path to success is a blank sheet approach to your project, tailor made to your company’s needs and the specific changes you are going through.

Our Philosophy

We Analyze clients needs for in company or corporate projects.

We Design different training programs which cover client’s needs according the analysis phase we passed.

We implement these designed programs in a latest techniques of delivery which applied with the highest standard.

We use a lot of verification approaches in order to Test our Implementation phase perfectly.

Training & Development Methodology

Corp. Training Process

Corporate Training Tracks ‘ Road Maps ‘

1- CCPL ‘ Call Center Professional License ‘

A. CCPL ‘ Agent Level ‘

1.Customer Service in a Call Center2.Inbound Skills for C.S.

3.Inbound Skills for Telesales4.Outbound Skills for Telesales

5.Negotiation Skills

1.Call Center World2.Journey to Excellence

3.Effective Complaint Handling4.Stress Management in Agent Life5.Customer Loyalty and Retention

Corporate Training Tracks ‘ Road Maps ‘

1- CCPL ‘ Call Center Professional License ‘

B . CCPL ‘ Supervisory Level ‘

1.Leaders Roles and Responsibilities2.Strategic & Organizational Leadership

3.HR Management & Agent Lifecycle4.Delegating and Motivating your Team

5.Coaching for Peak Performance6.Building High Performance Team

Corporate Training Tracks ‘ Road Maps ‘

2- SPL ‘ Sales Professional License ‘

A . SPL ‘ Entry Level ‘

1. Fundamentals of Sales2. Prospecting for Leads 3. Cross and Up-selling Techniques4. Negotiating for Results5. Telemarketing and Telesales Skills6. Dynamics Sales Presentation7 .Communicate Skills 8. Time and Stress Management

Corporate Training Tracks ‘ Road Maps ‘

2- SPL ‘ Sales Professional License ‘

B . SPL ‘ Management Level ‘

1The Art of Leadership and Delegation 2. Motivating your Team for Ultimate Results3. Coaching for Peak Performance4. Time & Stress Management Skills5. Problem Solving & Decision Making6. Human Resource for the non- HR Manager

1. Fundamentals of Customer Service2. Building Positive Attitude 3. Complaint Handling & Resolution4. Customer Loyalty and Retention5. Anger Management6. Business Etiquette 7. Communication Skills8. Time & Stress Management

Corporate Training Tracks ‘ Road Maps ‘

3- CSPL ‘ Customer Service Professional License ‘

A . CSPL ‘ Entry Level ‘

Corporate Training Tracks ‘ Road Maps ‘

3- CSPL ‘ Customer Service Professional License ‘

B . CSPL ‘ Management Level ‘

1The Art of Leadership and Delegation 2. Motivating your Team for Ultimate Results3. Coaching for Peak Performance4. Time & Stress Management Skills5. Problem Solving & Decision Making6. Human Resource for the non- HR Manager

Corporate Training Tracks ‘ Road Maps ‘

4- H.R. Programs R.M.

A . H.R. Diploma

B . TTT ‘ Train The Trainer ‘

C . Career Excellence

5- Marketing Programs

6- Scientific Programs ‘ TUHUT ‘

Corporate Training Sales Plan :

Marketing Research Targeting D.B. Training Toolkit Certifications Professional Trainers Training scheme and Budget

Project Name:

Training Cost التدريب تكاليف      Commen

tsEGYPUnit Total

Trainer feesاليوم مصاريف

للمدرب التدريبى         Transportation الداخلية اإلنتقاالت        

Material dev.(CPHO)المادة إعداد

التدريبية        

Trainees toolkitالتدربيبية الحقيبة

للمتدرب         Training Aids التدريبية األدوات         Certificate license الشهادة رخصة         Venue cost التدريبية القاعات         Marketing cost بروشور أو تسويق         Commission البيع عمولة         Total training cost           Income           Revenue          

‘’ Knowledge Into Actions ...‘’AlMnar Training Academy