ALLT-Y-MYNYDD NURSING HOME

LLANYBYDDER The Nursing Home is a purpose built, 44 bedded, general nursing home, covering all aspects of Residential, Nursing and E.M.I. residential care. It has extensive grounds set in the Brechfa Forest and overlooking the picturesque Duar Valley, in the heart of the beautiful Welsh countryside. The area is a haven for local wildlife, situated only 3 miles outside Llanybydder on the Llansawel road, and is within easy reach of Carmarthen, Lampeter and the M4.

Ashberry Healthcare Limited

ALLT-Y-MYNYDD NURSING HOME

SERVICE USER GUIDE

2014 ALLT-Y-MYNYDD NURSING HOME IS PART OFASHBERRY HEALTHCARE LIMITED, WHICH OWNS 8 CARE HOMES IN ENGLAND AND WALES. Ashberry Healthcare Limited (“Ashberry”) is a wholly owned subsidiary of Rosegarth Investments Limited. Ashberry was formed in April 2004 and owns eight care homes with two in Warrington, two in Hereford, one in Surrey and three in Wales. Full details can be seen on the website www.ashberry.net. Further information on the company can be provided by:

Robert Evans or Paul Sednaoui 318 Fulham Road Moss End Farmhouse London Bowyers Lane SW10 9UG Warfield 020 7351 2322 Berkshire revans@ashberry.net RG42 6EN 01344 425271 pss@ashberry.net

Diane Parrish, RGN, is the Group Care Manager and Responsible Individual, and can be contacted at:

Blaenos House Nursing Home Llandovery, SA20 0EP 07791 568507 dparrish@ashberry.net

Ashberry Healthcare Limited (Wales)

Allt-Y-Mynydd Blaenos House Plas Bridell Manor Nursing Home Nursing Home Nursing Home Llanybydder Llandovery Cardigan SA40 9RF SA20 0EP SA43 3DD Nursing/Residential EMI Nursing & EMI Nursing & EMI Residential EMI Residential

Ashberry Healthcare Limited (England)

Broomy Hill Holmer Court Heathercroft Nursing Home Residential Home Care Home 43 Breinton Road Attwood Lane Longbarn Lane Hereford Hereford Woolston HR4 0JY HR1 1LJ Warrington

WA1 4QB EMI Nursing EMI Residential Nursing/Residential & EMI Residential

Meadowview Moorhouse Care Home Nursing Home Finlay Avenue Tilford Road Penketh Hindhead Warrington Surrey WA5 2PN GU26 6RA Residential Nursing & EMI Residential & Residential

ALLT-Y-MYNYDD NURSING HOME

Accommodation We are registered for 44 Nursing care beds, which include general nursing, residential and E.M.I. residential beds. The Home is light and airy and most rooms have an undisturbed, picture postcard view of the Welsh countryside. We offer a variety of bedrooms, most with en suite facilities, and all offer single occupancy. As the home is situated on two levels there is a lift access to the 1st floor as well as external ramp access from the car park to the 1st. floor. There are 2 spacious lounge areas, one on the ground floor and the other on the 1st floor, as well as a small conservatory and patio area where the service user can enjoy the views and the peace and tranquillity that the superb setting of Allt-Y-Mynydd Nursing Home can offer.

A view from one of the bedroom windows.

Health Needs Each Service User must be registered with a General Practitioner; Our Service Users are usually registered with Llanybydder & Lampeter G.P. Practice. However, if you prefer to remain with your present G.P. every effort will be made to facilitate this providing the G.P. is willing to visit the Home. Dental Services are accessed locally in Lampeter, where generally new residents can be registered on admission if dental provision is required. A number of service users continue to visit their original dentist provider. Opticians provider Visioncall arrange regular visits to Allt Y Mynydd Care Home throughout the year, for easy access to optician services as requested by service users. There is a regular Podiatrist service every 6 – 8 weeks within the Home, provided by Mr. K Ramaya . You may wish to access these services yourself and are welcome to do so independently or with the assistance of the Home staff. Private arrangements may also be made for physiotherapy and alternative therapies. Service User Involvement Wherever possible, service users are fully involved in the planning of their care. If the service user is unable to participate in this process then the next of kin will be approached. Nursing Service We have qualified nurses on duty 24 hours a day as well as an experienced team of carers. We use the “named nurse” and “key worker” system and are consistently updating our working procedures and standards. We encourage you and your family to be involved in the care provided at the home, and we also promote an open door management policy, giving you the opportunity to explore any issues or concerns that you may have and want to discuss in person. We are always interested to know your views and your feedback helps us to consistently improve our service. Personal Care Preferences Allt-Y-Mynydd Nursing Home pro-actively employs both male and female care staff, and will meet any service user’s request for same gender care staff. Training All staff receive a thorough mandatory Induction and Training programme which includes, Manual Handling, SOVA, Food Hygiene, Health & Safety, Fire Safety, First Aid, Challenging Behaviour and Dementia Awareness.

As well as mandatory training, many of the staff have received developmental training on Wound Care, Diabetes Care, Pressure Care, Conflict Management, Oral Hygiene, Catheter Care and End of Life Care. Meals We pride ourselves on our nutritional, well balanced meals with a variety of foods for all to enjoy. Our qualified cooks are always happy to accommodate individual requests and any special dietary requirements. Mealtimes are:

• Breakfast from 8.30 a.m. • Morning drinks from 10.30a.m. • Lunch from 12.45 p.m. • Afternoon Tea 3.15 p.m. • Supper 5.30 p.m. • Evening Snacks 8.30 p.m.

These are the set times for our cooked meals, but food and beverages are also provided as required and extra is always available on request. Leisure The activities co-ordinator team will work with the service users to help provide structure and leisure to each day. Some of the activities that take place include day trips, visual sensory therapy, arts and crafts, nail care, hand massage, one-to-one interactions, quizzes, pet therapy, reminiscence, watching films and live music. Religious needs We will try to facilitate any services user’s wish to attend a place of worship. Our activity co-ordinator team will fully support and assist the individual service user to fulfil their spiritual and religious wishes. Hairdressing We have a hairdresser at the Home every Thursday, however personal hairdressers are always welcome at the home with prior arrangement, and it would possible for us to provide support to for an individual to attend a local hairdresser. Pets A decision on the suitability of keeping pets at Allt-Y-Mynydd Nursing Home will be made on an individual basis. Family and friends are welcome to bring pets into Allt-Y-Mynydd whilst visiting.

Smoking Policy In accordance with legislation there is a no smoking policy at Allt-Y-Mynydd Nursing Home for staff and visitors. Service Users, who do smoke will have their needs facilitated in accordance with current legislation. This will involve smoking in a designated area outside of the main building, while being supported by the care staff for their individual safety. Visitors Visitors are welcome to Allt-Y-Mynydd at any time. Visitors can be provided with a meal for a subsidised fee with appropriate notice to the kitchen staff. In the interests of general safety, visitors are asked to sign in and out of the building on each visit and to inform staff on duty if a service user is leaving the premises with them. Visitors should familiarise themselves with the signed fire exits and procedure if the alarm system is activated. Lifts should never be used in the event of a fire or an emergency situation. Outings and outpatients appointments Visitors are encouraged to take Service Users out of the Home although they must advise the person in charge that they intend to do so. The Home shall not be responsible for the service user once they have left the premises and is not accompanied by a member of staff, unless the home has been negligent or has breached any duty regarding the individual service user (either arising under the contract or by virtue of any other duty imposed or implied by law). Every endeavour will be made by the care team to arrange hospital transport for any medical outpatient visit. However relatives may be asked to perform escort duties on occasion.

The river Teifi runs through Llanybydder.

The Registered Manager The manager is: Deborah Taylor Qualifications and experience: Registered General Nurse/Registered LD Nurse. Registered Managers’ Award (Level 5 QCF) 2012. HND in Business and Management 2009. Over 32 years’ experience in NHS clinical/medical care, Practice Nurse, Community Nurse and Private Sector. Manual Handling Trained Trainer Certificate 2013. Presently studying QCF Level 7 in Management. Administration Team Elaine Richards Emma Richards Qualified Nurses Diane James Sharon Koekemoer Fiona Dubber Letticia Mangena Amanda Pam Maria Gibbins Barrie Usman Deputy Manager (Residential) Amie Porter

Allt-Y-Mynydd Nursing Home

Philosophy of Care.

First and foremost, our aim is to provide an environment that all service users can regard as THEIR Home. We recognise that a Home must be run to meet the needs of service users, and that their wishes are paramount. We aim to offer care that is of the highest standard, and is tailored to meet the needs of the service users whom we recognise as individuals with specific wishes and choices. Care will be planned with regard to current research and adhere to the principle of good practice. Wherever possible the resident and their family will be involved in the planning of care. Central to our core beliefs is that we recognise and respect the dignity of everyone within the Home. Wherever necessary, access to independent advocacy services will be provided and encouraged. We will provide care that is non-discriminatory. Our service users will be treated will respect, regardless of age, gender race or religious belief. We acknowledge the right of service users to worship in their own faith, and every assistance will be given to make this possible. Staff will make themselves available to discuss any matter with the service user or their chosen representative. Due to the nature of many of our services user’s cognitive decline, we place a heavy emphasis on the relationships with the next of kin and other family and friends. Confidential information will always be treated as such, and the right of the services user to personal privacy is acknowledged. The right of privacy will extend to bedrooms, bathrooms and all personal space. Above all, at Allt-Y-Mynydd Nursing Home, we will strive to create a Home, where, in comfort, safety and security, the resident can be the individual that he or she has always been.

Allt-Y-Mynydd Nursing Home

Complaints Procedure.

Tel: 01570 480208 Fax: 01570 481070 Should you have any reason to complain about any aspect of service within the home, the complaint should be made in the first instance to the Manager, Ms Deborah Taylor. Ms Jenkins will then investigate your complaint, and inform you of her findings, in writing, within fourteen days of receipt of your complaint. Should you be unsatisfied with her findings, you can address a complaint to the Group Care Manager, Mrs Diane Parrish, c/o Blaenos House Nursing Home, Llandovery, SA20 0EP. Should these steps fail to resolve the matter to your satisfaction, the home is monitored and inspected by The Care and Social Services Inspectorate Wales. A complaint can be made direct to them at:- CSSIW West Wales Regional Office Government Buildings Picton Terrace Carmarthen SA31 3BT Tel: 01239 229164