alliance konfer
DESCRIPTION
Alliance Konfer. “Enabling businesses to manage their relationships and interactions” …mobility, convenience, realization. Mission. Established in 1997, Alliance delivers the critical building blocks for the converging Internet and Telecom market segments. Excellence Centers. - PowerPoint PPT PresentationTRANSCRIPT
ISO 9001:2000 certified company
Alliance Konfer
ISO 9001:2000 certified company
“Enabling businesses to manage their relationshipsand interactions”
…mobility, convenience, realization
Mission
ISO 9001:2000 certified company
Excellence Centers
Established in 1997, Alliance delivers the critical building
blocks for the converging Internet and Telecom market
segments.
ISO 9001:2000 certified company
Few Customers
Few Customers
ISO 9001:2000 certified company
Unified Architecture Concept
Switch
Mail Server (MS Exchange, Lotus Notes, Linux)
Alert Q Manager
E-1 Lines (ISDN PRI
/R2), Analog
Universus- Unified Messaging Server
Konfer Server
TelCRM Server
User A on LAN
User B on LAN
Telephone Instruments of A & B
Remote users accessing messages through web and telephone / mobile
Fax Server (optional)
The Alliance application integrates with the EPABX to handle call-routing for all applications
SMSC
SMPP
ISO 9001:2000 certified company
Konfer – Concept
• Server based solution hosted at client premises
• Moderator can schedule conference with an easy to use web interface
• Participants are automatically sent email/ sms with conference details
• Participants can dial-in to a conference from any location
• Konfer can dial out to a participant
• Moderator given options to control the conference
• Whole conference can be logged as a single voice file for future usage
• Detailed reports for analysis of all conferences
ISO 9001:2000 certified company
Konfer - Benefits
• Manage Board meetings, Financial/ Operational- sensitive calls.
• No crowding around in conference rooms• Easily handle issues on call while on your desktop/ car/
home• Reduce travel costs and expenses• Reduce precious man hours wasted in non-official
conversation• Hold multiple conferences simultaneously• Multiple Notifications wont allow you to forget a
scheduled conference• Quick ROI- within 6 months
ISO 9001:2000 certified company
Konfer – Generic Features
•Server based solution built on Industry Standard Platform
•IVRS and Web Interface to provide user friendly controls
•Open Architecture
•Network Compatibility – Interface with LAN, WAN, Email Infrastructure
•Scalable, Expandable – 30 to 360 channels on single machine
•Moderator Controlled and Without Moderator modes
•Secure and Intuitive Operation – Multi-tier Security options
•Full screen graphical interface
•Easy guided menus to control conference on the phone
ISO 9001:2000 certified company
Konfer - Architecture
Konfer Server is on a E-1 PRI connectivity with the Office PBX.
The PRI can be directly from the Telecom Carrier.
In both cases Konfer is on LAN with the Web/ Mail server
ISO 9001:2000 certified company
EASY TO USE GRAPHICAL INTERFACE • Create and schedule new conference in a few easy
steps• View List of Active/ Inactive/ Complete Conference• Select Notification formats ( E-mail/ SMS)• Add and View users with Name, Employee Code, Email,
Telephone Contact and Cost Center• Add/ Delete/ Modify Moderators and assigned rights• Set Call Recording option for each conference• Back-up/ Archive/ Purge/ Delete/ Restore data• View/ Print Summarised and Detailed Reports of each
conference on the basis of Moderator/ Date-Time• Set Global Limits and INI Settings like Area Code, STD
Dial Prefix, Maximum Retries, Volume Control, Phone Number length, Password Length from the panel
Konfer – Features
ISO 9001:2000 certified company
Add Participant from List
ISO 9001:2000 certified company
View Existing Conferences
ISO 9001:2000 certified company
Email Notification
ISO 9001:2000 certified company
Detailed Reports
ISO 9001:2000 certified company
IVR Control Options • Customise Welcome prompt and other announcements• Secure participant entry using User-ID/ TPIN/ Employee
Code verification on IVRS• Name-Recording to notify all participants in case of a
participant leaving/ entering conference• Simple Entry/Exit tones as option to above feature• Initiate ‘Coaching’ or ‘Lecturing’ for training and
Question & Answer sessions• ‘Whisper’ to Moderator in case of late participant entry• Warning tones upon approaching end-time of conference
Konfer – Features
ISO 9001:2000 certified company
MODERATOR OPTIONS• Conference only-with/ without the moderator• Blast Dial in ‘Emergency’ situations• Set Min/ Maximum time limits on conference• Assign T-Pin to participants as a security feature• Select Voice Logging option for each conferenceDuring Conference Moderator can:
Add/ Disconnect participantLock ConferenceMute/ Hold participant Initiate Lecture ModeGet Participant Count on press of single digit on
telephone keypadExtend conference duration using telephone
control
Konfer – Features
ISO 9001:2000 certified company
Moderator Limits
ISO 9001:2000 certified company
System Specifications
Standard Rack- mountable server As Conference traffic grows sizing can grow up to 120
conferencing ports on a single server. LAN Connectivity (TCP/ IP) ISDN PRI/ T1/ R2MF/ E-1 interface Microsoft OS Platform Windows Client Applications DNIS / CLI Identification Dynamic allocation of DSP resources Conference Audio Gain CD- ROM Software installations Standards supported: LDAP, IMAP4, POP3, T.37, SMTP,
SAPI
ISO 9001:2000 certified company
Professional Services
•Knowledge transfer
•Factory Acceptance Test –FAT report
•Site Inspection and preparation – power supply, space, network / integration points, cabling
•Hardware Installation – Setting hardware components, connectivity, active & passive devices, storage
•Software installation and Configuration – Operating System, Database, Application, necessary drivers,
•Post Installation Procedure – Dry Run
•System Tuning and Modification
•Deployed System Testing – UAT
•Training – Module level, Maintenance, Component
•System Handover
ISO 9001:2000 certified company
Why Alliance
• Industry Standard Components
• Scalable technology platform
• Variety of systems to address varied needs
• Prompt Delivery
• Customizable solutions
• Tested & Proven
• Competitive
Why Alliance
ISO 9001:2000 certified company
Thank you