Alicia J. Torres 1350 North Ave

Elizabeth NJ 07208908-247-2356

Ajt224@live.com  

OBJECTIVEMotivated professional with administrative support experience is seeking an administrative customer service position.

EDUCATIONBachelor of Science in Health Care Administration 03/2018Kaplan University, Cumulative GPA 3.93

Nursing Assistant Certificate 10/2012 Gabriel Health Institute 

CERTIFICATIONS CPR 02/2011  CPI/ Non-Violent Crisis Intervention 10/ 2011  HIV/AIDS Awareness 12/ 2011  LANGUAGES Bilingual in English and Spanish

PROFESSIONAL EXPERIENCEPatient Services Coordinator  08/2014 - Present Gruenwald & Comandatore MD, Millburn, NJ  Answer a multi-line telephone system, perform data entry and maintain filing system Assist patients with any technical problems and provide excellent customer service Handle patient intake registrations, verify insurance and request prior authorizations Collect co-payments from patients as well as submit billing payments and have full knowledge of ICD 9

and ICD 10 codes Transfer patients’ files to PCP, and call in prescriptions/refills to the pharmacy.  Assist physicians with daily needs, and assist patients with referrals. 

Treatment Coordinator/Certified Nursing Assistant  10/2012 - 02/2014 Park Place Behavioral Healthcare, Kissimmee, FL  Answered a multi-line telephone system and scheduled appointments.  Developed treatment plans and updated patients’ charts.  Managed medical clinic operations, billed for services, and handled patient referrals. Measured vital signs and ordered laboratory tests.  Provided substance abuse services, and submitted MGAF/CFARS scores to the State. 

Front Desk Receptionist  02/2011 - 10/2012 Park Place Behavioral Healthcare, Kissimmee, FL Answered a multi-line telephone system and scheduled appointments.  Verified insurance and collected copayments.  Performed data entry and maintained patients’ charts up to date.

COMPUTER SKILLS Microsoft EMA Adobe 75 WPM