ALCATEL-LUCENT VITALSUITE® SOFTWARE FOR VOIP PERFORMANCE MANAGEMENTRELEASE 12.0

Voice over IP (VoIP) deployments require careful performance monitoring to ensure that end users experience Quality of Service (QoS) that meets or exceeds service requirements. This performance monitoring should include both audio and signaling quality, the ability to monitor actual end-user calls, and the ability to generate and monitor synthetic test VoIP calls.

Alcatel-Lucent VitalSuite® Network Performance Management software (VitalNet) can both generate tests and measure VoIP performance indicators within a network carrying VoIP traffic to baseline performance and obtain real-time troubleshooting diagnostics and performance alarms. VitalNet provides end-to-end visibility into geographically dispersed, multivendor, multi-technology converged networks.

All VitalSuite components are designed with a powerful but easy-to-use Web 2.0 Graphical User Interface (GUI) to make users productive quickly.

FEATURES• VitalSuite Net – collects and analyzes VoIP

call records from leading VoIP platforms such as Cisco CUCM and Alcatel-Lucent OmniPCX™

• VoIPagentfeaturegeneratessyntheticVoIP calls and monitors detailed QoS, including SIP server call setup

• Comprehensivedatacollectionandanalysis for Genesys Contact Centers, including GVP, SCS, T-Server, and platforms

• MultivendorVoIPdatacollectionincludingCisco IP SLA VoIP, Brix, Broadworks, and Alcatel-Lucent OpenTouch

• UniqueMyServicesdisplays–high-leveldisplays that are ideal for contact centers and other VoIP environments show problems at a glance, both from network and VoIP devices as well as applications, with easy drill down to detailed reports

• VitalSuite Realtime – advanced thresholds and alarms applied to data collected by VitalNet, VitalFlow, or VitalApps

• TopologymapsfeaturecanhighlightVoIPperformance on specific devices

• VitalSuite Flow – collection and analysis of Netflow records directly from flow-enabled network routers

• NetflowreportsbyQoScanhighlightVoIPtraffic utilization

• VitalSuite Apps – performance monitoring based on agent software deployed on end-user desktops and servers

• MonitorsSIPserverperformanceandcontact center applications

BENEFITS• Network-widevisibility–monitorVoIP

and performance across the entire IT infrastructure

• Worksoutofthebox–fastandeasydeployment, with automatic network discovery and default configurations and a rich set of built-in data collectors

VitalSuite RealtimeVitalSuite Flow

VitalSuite Art

VitalSuite AppVitalSuite Net

VITALSUITE

NETWORKVoIP

DEVICES

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Alcatel-Lucent VitalSuite Software for VoIP Performance Management | Release 12.0ALCATEL-LUCENT DATA SHEET

• Immediatereturnoninvestment(ROI) – quickly identify overutilized and underutilized network resources

• Costeffective–implementcarrier-classmanagement capabilities at a price that suits enterprise IT budgets

• Protectsyourinvestment–extensiveconfiguration options and customizability so it easily integrates with existing management systems and emerging technologies

• Enhancedend-usersatisfaction–resolveVoIP and network problems before they impact users

• Proactivemonitoring–identifyproblemsquickly in real time, reduce time needed to manage the network

• Loweroperationsandownershipcosts– minimize help desk calls and trouble tickets, and reduce the need for expensive hardware upgrades

OPERATIONS AND SPECIFICATIONSVoIP service management

• Personalizedwebportalmonitorsqualityof services being delivered

• PowerfulVoIPDashboardswithat-a-glance performance summary data and drill-downs for key VoIP devices

• Servicessummarychartsquicklyexposenetwork and application trouble spots, based on specific Quality Index settings

¬ Summary charts provide unified intuitive, at-a-glance indicators of performance problems, with efficient drill downs to additional performance details

¬ Voice Quality Index tracks aggregate voice quality over time

¬ Key Performance Indicators (KPIs)

- MOS, ICPIF and R factor score by hour

- VoIP call quality index by hour

- Jitter, latency, delay and packet loss quality index by hour

- Call success quality index by hour

- Call minutes, calls by hour

- VoIP quality exception leaders

- Response time

VoIP network performance• Aggregatedcallstatisticsforarangeof

views on baseline call volume, and voice service metrics

• Integrationtoolkitsallowrapidincorporation of legacy and emerging technologies

• Storesperformancedatainacommercialrelational database management system allowing SQL access

• Operationsviewsummarizeskeystatisticdetails

• Detailedviewpresentsmonitoredmetricsfor devices

• Detailedgraphsofferextensivevisibilityinto the performance of individual managed resources

Voice quality versus network performance

• Integratedcall/datamonitoringonacommon platform

• Voiceanddatacomparisonreportsindicate impact of network performance on voice quality

¬ Voice Quality Index versus Network Quality Index

¬ VoIP Quality versus Network Utilization

¬ VoIP Call Success versus Network Utilization

¬ VoIP QoS details versus Network Utilization

¬ VoIP Traffic Volume versus Network Volume

VitalSuite Net VoIP Agent feature• Softwareprobethatprovidesactive,peer-

to-peer testing for VoIP service quality measurements

¬ Uses SIP server to set up VoIP test calls

¬ Generates RTP streams corresponding to each successful SIP call

• IncorporatesBellLabs-developedtechnology

VitalSuite Net

Alcatel-LucentOMNIPCX

VoIP CALL PACKETS VoIP CALL PACKETS

Synthetic VoIP test calls - scheduledperiodically between VoIP agents

DIRECT CALL SETUP

Call setup via SIP server

QoS analysis,alarms, reports

VoIP tickets: collection viaFTP or streaming interface

VoIPagent PC

VoIPagent PC

VoIPagent PC

VitalSuite Net

Analysis,alarms, reports

SNMP data collection

IPSLA VoIP jitter operations:Synthetic VoIP packets sentbetween IOS router pairs

NETWORK

CISCO ROUTER

J3J2

CISCO ROUTER

J3J1

CISCO ROUTER

J2J1

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Alcatel-Lucent VitalSuite Software for VoIP Performance Management | Release 12.0ALCATEL-LUCENT DATA SHEET

• Integratedcentralizedcontrolandend-to-end results

• Unattended/Remoteagentmanagement

• Enablesthescheduledcollectionofuserlevel performance metrics as well as on-demand tests

• CustomizableKPIs

¬ Speech clarity (MOS, R factor, one-way and round-trip jitter distributions, CODECquality)

¬ Conversational quality (round-trip and one-way latency, end-to-end jitter)

¬ Call setup metrics (call setup and tear down time, service delay)

Cisco SAA IP SLA support• Probeauto-discoverytosimplifySAA

test configuration

• Abilitytoconfigurethepacketlength

• SAAprobetypes–TCP,UDP,DLSw,DHCP,DNS,FTP,HTTP,jitter,VoIPjitter,pingandVRF parameters

Alcatel-Lucent OmniPCX™ Enterprise

• IntegratedmonitoringforVoIPandplatform health

• Resources—OmniPCXdevice,coupler(Gateway), IP phones, server platform performance

• SupportsbothFTPandstreamingVoIPticket data collection

• VoIPstatisticsticketkeyperformanceindicators

¬ R factor and MOS: Average and minimum

¬ Call legs per hour: Peak and average

¬ Call duration: Peak and average

¬ Packet loss: Peak and average

¬ Jitter and delay: Peak and average

• SystemlevelKPIs

¬Systemprocesses:Maximum/Minimum/Currentprocesscounts,CPU/memoryusage

¬Systemmemory:Peak/Averageutilization for swap, total, buffer and cached memory

¬Systemdisk:Peak/Averageutilization,percent inodes

¬Systemgeneral:Peak/Averageload,swapin/out,I/Osend/receive,peak/average CPU utilization

¬TrunkGroups:Trunksincoming/outgoing/total,Calls,CallDuration,Failures, Overflows, Busy

¬Trunks:TrunksBusy/Outofservice,AIS

Cisco Unified Communications Manager (CUCM)

• IntegratedmonitoringforVoIPcallsanddata network

• Resources—IPphones,partition,partitionpairs, call manager, call manager pairs

• Keyperformanceindicators

¬ Total calls successful and unsuccessful

¬ Total failed calls

¬ Total calls succeeded

¬ Total call minutes

¬ Average duration of a call

¬ Average voice QoS per call leg

¬ Packet loss ratio: Average and peak

¬Delay/Jitter:Averageandpeak

¬ MOS scores

¬ Cause code reports

Brix Networks – VoIP hardware probe

• BrixtestsuitesaredesignedforactiveVoIP network tests, simulating calls and media transmissions, and measuring resulting performance of the network and call signaling paths

• VitalNetsupportsH.323,SCCP,andRTPtest suites:

• Measureslatency,lostpackets,jitter,out-of-order packets

VitalSuite Net

C1

QoS analysis,alarms, reports

VoIP tickets: collection viaFTP or streaming interface

VoIP PHONES

PSTN

CouplersAlcatel-Lucent

OMNIPCX C2Alcatel-Lucent

OMNIPCX

VitalSuite Net

CUCM PUBLISHER

QoS analysis,alarms, reports

CDR and CMR per-call records

VoIP PHONES

PARTITIONS

PSTN

Gateways

CISCO CUCM

P4P3G2G1

CISCO CUCM

P2P1

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright © 2012 Alcatel-Lucent. All rights reserved. E2012105409 (November)

Avaya VoIP Monitoring Manager (VMM)

• Resources–VMM,Gatekeeper,VoIPGateway, IP phones

• Keyperformanceindicators

¬ Number of calls and call minutes

¬ Average call duration

¬Delay/Jitter:Averageandpeak

¬ Round-trip Time (RTT): Average and peak

¬ Percent packets lost: Average and peak

¬ Call QoS

¬ MOS scores

VoIP RTCP-XR Records• CollectstreamingRTCP-XRrecordseither

directly, or via SIP Publish interface

• KeyPerformanceIndicators:

¬VoIPStreamDevice:CallLegs,CallDuration,QoS,Rfactor,MOS,PacketLoss,Discard,Jitter,BurstRation, GapDuration,Delay

¬ VoIP Stream Endpoint: same KPIs as VoIPStreamDevice,butfocusedonanindividual VoIP Phone or similar endpoint

BroadWorks VoIP server monitoring

• Monitorsapplicationserver/callsetup,mediaserver/conferencing,andnetworkserver (authentication and SIP proxy)

User/Administrator interface requirements

• MicrosoftInternetExplorer®7,8,or9 or Firefox 10

System requirements• Windows200864-bitR2/MSSQLServer200864-bit

• RedHatLinux5.5/Oracle11.gR2

VoIP agent requirements• Microsoft®Windows®XP,orWindows7OS

• FTPserver

VITALSUITE PERFORMANCE MANAGEMENT SOFTWARE PORTFOLIOOptimize network, application and business performanceThe Alcatel-Lucent award-winning VitalSuite Performance Management portfolio is used today by more than 1500 enterprises worldwide,includingover75percentofthe Fortune 100.

Alcatel-Lucent leverages innovations from Bell Labs and experience and expertise from Alcatel-Lucent Worldwide Services to provide high performing and highly scalable solutions that increase IT staff productivity by enabling user technology

to ensure network and applications perfor-mance for improved service availability. Alcatel-Lucent partners with world-class business partners, system integrators and hardware vendors to deliver proven solutions that maximize the return on IT investments.

VitalSuite Applications Performance Management Software (VitalSuite Apps) provides detailed application performance analysis using agent software deployed on user desktops or servers in the network. It captures actual end-user experience and monitors individual applications for response time and number of transactions.

VitalSuite Advanced Reporting Toolkit (VitalSuite Art) is a comprehensive Web-based tool that generates custom presentation-quality reports and graphs based on VitalNet or VitalApps data. The flexible formatting power enables easy transformation of network and application performance data into dynamic, custom reports. To learn more about these and other management solutions contact your Alcatel-Lucent sales representative, authorized reseller or sales agent. You can also visit our Web site at http://www.alcatel-lucent.com/vital.

NETWORKDEVICES AND

SERVERS

Dashboards

Capacity Planning andTrend Analysis

Detail Graphs

Network auto-discovery

Cisco IPSLAprobes

SNMP

Performance andSLA Reports

Secure access

Alarms

RMONprobes

VoIP callrecords

Bulkstatistics

Traps

XML

Web-based customizable portal

VitalSuite Flow

VitalSuite Art

VitalSuite Realtime

VitalSuite Net

VITALSUITE

VitalSuite Apps

Northbound events– email or trap

Mobile GUI