ALCATEL-LUCENT VITALSUITE APPLICATION PERFORMANCE MANAGEMENT SOFTWARERELEASE 11.0

Alcatel-Lucent VitalSuite Applications Performance Management™ software (VitalApps) provides real-time visibility for tracking, analyzing and predicting the behavior of business-critical IP-based applications network-wide. This versatile performance optimization and fault management system monitors user transactions from the desktop to the network/Internet to the destination server. It provides executive management with essential overview information for infrastructure investment decision making. And it allows operations and help desk staff drill down to quickly identify, diagnose and resolve application performance problems.

As a component of the Alcatel-Lucent award-winning VitalSuite software portfolio along with Network Performance Management software, Real-time Event Analysis software and Advanced Reporting Tool software that generates custom presentation-quality reports and graphs, VitalSuite positions IT to support business requirements today and tomorrow.

FEATURES – VITALAPPS• MyVitalWeb-basedportaldelivers

personalized views of end-to-end application and network performance

• EmbeddedVitalAgent™clientsoftwarepinpoints application-related problems on desktops, notebooks and servers

• Patentedpassiveflowanalysisprovidesreal-time demarcation of every application transaction by client, network and server time

• Powerfulfaultdetectionandmanagement– unique summary charts and reports isolate trouble spots at a glance

• Centralizedalarmconsolereceivesalarmsfor application and network faults and performance problems

• Web2.0interactiveGUI–easytouse

• VPNtunnelmonitoringandreportingtracks tunnel setup and usage time and generates tunnel-problem alerts

• Industry-leadingscalability–monitorsservice quality across today’s largest network environments

• MyReports–flexiblecustomizabledrill-down reporting tool focuses on specific applications and users

• IntegratedwithVitalSuite–seamlessintegration with key VitalSuite components, allowing you to configure a complete performance management solution to meet your individual needs:

¬ VitalNet – Network Performance Management component

¬ VitalRealtime – Advanced Threshold/Alarm component, runs co-resident with VitalNet

¬ VitalFlow – advanced collection and analysisofNetflowrecordsdirectlyfromflow-enablednetworkrouters

¬ VitalART – Advanced Reporting Tool — wizard-based custom reporting

BENEFITS• Network-wideapplicationandinfrastructure

visibility – track every transaction along its route from desktop to server and back

• Proactiveproblemresolution–identifyand fix application problems in real time and transform help desks into problem-preventing service desks

• On-targetuserdiagnosticsandtrouble-shooting – experience application problems exactly as end-users experience them

• Simplifiedservice-levelmanagement– eliminate vendor “finger pointing” by isolating faults, delays and bottlenecks to specific components and verify application performance against service level agreements (SLAs)

• Centralizedapplicationandservicesmanagement – efficiently monitor and manage applications and services from a single on-site or remote console

NETWORKDESKTOP PCsAND SERVERS

VITALHELP

VITALREALTIME

VITALFLOW

VITALART

VITALAPPS

VITALAGENT

VITALNET

VITALSUITE

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Alcatel-Lucent VitalSuite Application Performance Management Software | Release 11.0ALCATEL-LUCENT DATA SHEET

• Enhancedusersatisfaction–resolveapplication and network faults and problems before they impact users

• Loweroperationsandownershipcosts– minimize help desk calls and trouble tickets, save on software maintenance costs and reduce the need for expensive hardware upgrades

OPERATIONS AND SPECIFICATIONSPerformance monitoring

• Measuresend-userexperienceofmission-critical applications and services across the IP infrastructure

• Powerfulaggregationalgorithmsdeveloped by Bell Labs merge thousands of transactions into meaningful reports on overall system health and potential trouble spots

• Monitorssystemperformanceend-to-end — from the desktop, across local and remote links, through hubs, switches and routers, to the server and back again

• ProvidesWeb-basedcustomer-specificaccount assessment reports on demand

• Four-tiertransactionreportingprovideshigh-level visibility into where a problem occurred along with the specific tier and component that led to the poor performance

• Segmentsperformanceinformationbyservice, domains and/or groups to quickly determine how pervasive a problem is within an organization

• Heatchartsselectablebyconnectiontype— Dial, LAN, DSL, wireless LAN or mobile wireless — provide an intuitive, at-a-glance indicator of application performance problems, with efficient drill- downs to additional performance details such as:

¬ Number of transactions, transaction time, server time, server load time, network time, client time, transaction throughput, average transaction size, transaction errors, total traffic volume, application availability, number of connections, connection errors, response time, latency, retransmissions

• Statisticalanalysisofperformancedatareveals unusual or exceptional events that might otherwise escape detection

• Collects,aggregatesandreportshistoricalnetwork and application performance data for measuring corporate service level agreements (SLAs)

• MonitoredeventsandparametersincludeWeb-basedapplications,performanceand availability of applications, clients, networks, servers, and remote access, plusPCandnetworkconfigurationdata

• VPN/IPSectunnelmonitoring,alertingandreporting – monitors the performance associated with setting up a VPN tunnel, provides comprehensive performance metrics in relation to the setup and usage of VPNs, provides alerts to quickly help find, diagnose and fix VPN problems

Fault analysis• Automaticallydetectsandreports

application performance problems in real time, providing instant, complete analysis of every fault

• Correlatesspecificnetworkdeviceproblems (using VitalSuite Network Performance Management software) and application problems through a sophisticated fault correlation feature that groups events related to a common source, enabling quick treatment of the problem rather than the symptoms

• Rootcauseanalysispinpointsproblemsand delays

• Providestechnicalspecialistswithafull summary of alarms, users who are experiencing problems, and customizable diagnosis and results prescription

• Simpledisplaysrevealifthefrequencyofevents/alarms is falling or rising to help understand network trends and forecast imminent problems

• Allowsfront-linehelpdeskstafftodetect,address and even resolve problems before they are ever reported, so phones stay on the hook — and users stay online

• Afteraproblemisresolved,thesoftwareautomatically closes the event and provides an updated status report that eliminates the need to manually track problems

Scalability• Distributedarchitecturemakesiteasy

to implement global policies throughout an organization and offers unparalleled scalability for the largest customer environments

• Supportsmillionsofagents

• ApplicationsmonitoredoverWi-Fi®,Dial,LAN,DSL,orWLAN(802.11b)and3GWirelessCDMA,UMTS,orGPRS

Reports• Customreportstotailorperformance

reporting to the needs of individual users

• Heatcelldrilldownprovidesdetailedreports that identify the nature and source of specific problems. Reports may be generated for:

¬Overallnetworkquality,responsetime, transaction comparisons, clients, application comparisons, application availability, latency, application throughput

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Alcatel-Lucent VitalSuite Application Performance Management Software | Release 11.0ALCATEL-LUCENT DATA SHEET

• MyReportsprovidesaflexiblecustomiz-able tool that allows focus on specific applications and users

¬Best/Worstperformerreportsidentifyexceptions and give visibility into the performance experienced by end users for all applications or a specific server running a critical application

¬ Trending reports on single and multiple parameters, for busy hours or days, with critical and warning thresholds display upto12monthsofrollingperformancehistory, to proactively ensure that the IP infrastructure can deliver the performance required by an application

• Dailyorweeklyreportstrackalarmsandtheir resolution over time, showing how fast events are coming in, how fast they are being cleared, and where they are coming from

Service level management• SLAalarmreportsempowernetwork

managers to better manage service and application providers

• Assessqualityofservicesdeliveredtoendusers against SLAs using service level alarms

• SLAreportsreadilyidentifytheapplication,the server and the violated performance parameter to SLA thresholds

• Networkqualitydisplaysshowperformancedetails about specific client-server paths. These reports verify SLAs and accurately assess capacity planning requirements. Criticalperformancemeasurementsinclude:Total traffic volume, server retransmissions, client retransmissions, packet loss, network latency, and throughput

Network operations• Anextensivesetofaccesscontrol

mechanisms provides customized views of application performance for a broad range of users

• Allowsuserstobeproactiveinrequestingbandwidth and service requirement changes before performance is impacted

• Applicationstatisticsforindividualclientsand servers to support usage-based accounting

• Applicationheatchartsbyvaryingcolor and intensity immediately expose application trouble spots, based on availability indexes

• Detailedviewsandreportsofferextensivevisibility into the performance of individual applications and transactions within an application from daily, weekly to monthly data for up to six months of specific business transactions activity within an application

Flexibility• DataSourceIntegration(DSI)APIexposes

application transaction data to other tool sets

• Supportsmultiplesimultaneoususers

• GUIGatewayalarmconfiguratorinterfaceswith third-party ticket generation systems (SNMP trap, e-mail, remedy)

• TransactToolkit,akeycomponentoftheBusiness Transaction Management System, delivers the ability to identify, isolate and capture the characteristics of specific business transactions activity within an application

¬ Transact Toolkit identifies patterns in the network packets to demarcate transactions within custom applications

SERVERSAND

DESKTOPS

Client groups

Built-in performanceand SLA reports

Detailed performancecharts

Agent diagnostic tools

Current andhistorical data

Secure access

Northbound events– email or trap

Alarms

Agent configuration updates

Performancedata

Automon agentsMid-tieragents

Vitalagents

Web-basedcustomizable portal

VITALREALTIME

VITALFLOW

VITALART

VITALAPPSVITALAPPS

CONFIG SERVER

VITALNET

VITALSUITE

VITALHELP

Alarmdata

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Alcatel-Lucent VitalSuite Application Performance Management Software | Release 11.0ALCATEL-LUCENT DATA SHEET

Administration• Role-basedglobalanddomainadmini-

strative interfaces provide user account administration, domain and group definition and creation of policies

• Singlestepdomainpolicyprofilesdefinea configuration that can be applied to multiple domains

• Robustdefaultbehaviorandconfigurabilityprovide out-of-the-box functionality

• SecureSSL(HTTPS)provides128-bitencryption between client and master

• Protectsgroup-specificdatathroughfullyintegrated grouping and access control

• Allowssort,search,andfilterofdataby specific business unit, location or technology

• Administrativechangesaretrackedoverarolling30-dayperiodoftime.Taskstracked include:

¬Useraccountcreation/update/deletion

¬ Domain creation/edit/deletion

¬ Reporting groups (server, phone number) creation/edit/deletion

¬Userlogin/logout

¬ Server addition/deletion

¬ Aggregation server response failures

• VitalAgentmanageabilityanddeployment– easy manageability reduces total cost of ownership; easy deployment through SMS package definitions

Monitored applications• Internet(HTTP,HTTPS,andWeb-based

applications such as DNS and RealPlayer)

• Groupware(e-mail,MSExchange,LotusNotes, file and print services)

• GenesysContactCentersolution

• SIPserver

• Database(Oracle®,MS-SQL,Sybase® and LDAP)

• Infrastructure(VPN,DNSandsecurity)

• Customin-houseapplicationsincludingJava-based applications

Carrier-grade synthetic monitoring – Automon

• Automoncanregularlyconnecttoserversboth inside and outside an organization to test availability, response and retrieval times, throughput, delays, and congestion levels. Automon:

¬ Automatically performs synthetic background analysis to simulate the action of end users

¬ Automatically monitors the availability of key application servers

¬AutomaticallyretrievesWeb(HTTPandHTTPS)pages

¬AutomaticallyinputsformdataonWebpagestomonitoreCommerceapplications

¬Continuouslytestsdial-upandmodemservices

¬ Provides integrated scripting capability to customize Automon powerful synthetic monitoring

• Syntheticmonitoringisascalable,remotely manageable test generation tool that when coupled with the VitalAgent™ is capable of generating and monitoring performance of thousands of network tests per minute

• Standardtestsinclude:

¬WebGetURL,SMTPEchoTest,Pop3Echo Test, Phantom Script Test, DNS ResolveTest,DatabaseQueryTest,CommandLineTestandTCPEchoTest

Client/Administrator interface requirements

• MicrosoftInternetExplorer®7.0or8.0orFirefox3.6

System requirements• Microsoft®Windows®2003Server/MSSQLServer2005

• Windows200864-bitR2/MSSQLServer200864-bit

VitalAgent system requirements• WindowsXPServicePack(SP)2orSP3

• WindowsVista(BusinessEdition)

• Windows7Professional32-bit/64-bit(U.S.orinternational)

Mid-tier agent system requirements

• Windows2003Server

• Windows2008ServerR264-bitStandard/EnterpriseEdition(U.S.orinternational)

• Solaris10(SPARCplatformonly)

• HPUX11(PARISCplatformonly)

• LinuxRedHat5.5

• LinuxSUSE10

www.alcatel-lucent.com Alcatel, Lucent, Alcatel-Lucent and the Alcatel-Lucent logo are trademarks of Alcatel-Lucent. All other trademarks are the property of their respective owners. The information presented is subject to change without notice. Alcatel-Lucent assumes no responsibility for inaccuracies contained herein. Copyright©2011Alcatel-Lucent.Allrightsreserved.2011072547(December)

VITALSUITE PERFORMANCE MANAGEMENT SOFTWARE PORTFOLIO Optimize network, application and business performanceAlcatel-Lucent is a proven global provider of market-leading IT management solutions that maximize profitability and productivity and help you leverage your investment for a competitive advantage. The Alcatel-Lucent award-winning VitalSuite Performance Management portfolio is used today by more than1500enterprisesworldwide,includingover75percentoftheFortune100.

Alcatel-Lucent leverages innovations from Bell Labs and experience and expertise fromAlcatel-LucentWorldwideServicesto provide high performing and highly scalable solutions that increase IT staff productivity by enabling user technology to ensure network and applications perfor-mance for improved service availability. Alcatel-Lucent partners with world-class business partners, system integrators and hardware vendors to deliver proven solutions that maximize the return on IT investments.

VitalSuite Network Performance Management software (VitalNet) provides on-demand access to the critical network performance information necessary to preempt problems, optimize resources and plan for maximum ROI.Thismarket-leadingtoolgivesend-to- end,Web-basedvisibilityintogeographicallydispersed, multivendor infrastructures. It provides a single centralized location to monitor, analyze, manage and predict performance.

VitalSuite Advanced Reporting Tool (VitalART)isacomprehensiveWeb-basedtool that generates custom presentation-quality reports and graphs by extracting monitored data from VitalSuite Network Performance Management software. The flexibleformattingpowerenableseasytransformation of network performance data to dynamic, custom reports so you can quickly determine the status of network infrastructure. VitalSuite Real-time Event Analysis software (VitalRealtime) helps optimize multivendor packet data and voice networks with powerful real-time capabilities that traditional management products cannot match. It offers technically advanced tools to monitor, measure, analyze and visualize performance data and immediately identify network resources that have exceeded defined network service levels.

VitalSuiteFlowAnalysissoftware(VitalFlow) provides direct collection of network flowrecords,andpowerfulflowanalysisreports that reveal which endpoints, applications, and protocols are using the network.

To learn more about these and other management solutions contact your Alcatel-Lucent sales representative, authorized reseller or sales agent. YoucanalsovisitourWebsiteat http://www.alcatel-lucent.com/vital.