albert sanchez resume
TRANSCRIPT
Albert Sanchez 1000 N. Doris Street, Oklahoma City, OK 73127
Phone: [email protected]
Objective
To obtain gainful employment with a progressive company that will utilize and expand my extensive knowledge of technical support and customer service.
Summary
Proud American Veteran who is exceptionally detail-oriented and adaptable with an excellent work ethic and customer satisfaction record. Efficiency in managing multiple systems across a wide variety of wireless devices as well as manufacturers. Function effectively as an independent worker or as part of a project management team.
Core Qualifications
Experience in customer service and issue resolution Proficient with MS Office Listen and ask questions to understand other people’s viewpoints Extensive Process Improvement experience Outstanding adaptability to new ideas and approaches High multitasking and prioritization abilities Write clearly and accurately in a variety of contexts and formats
Work experience
Sprint 06/2015 to PresentTechnical Support Specialist
Responds to telephone, written, or Internet-based inquiries of both basic and complex technical nature supporting the company's products and services
Analyzes both routine and non-routine problems with wireless equipment, software applications, and network performance to identify problem root cause and recommend corrective action.
Recommends solutions to customer questions which may require follow-up or escalation to a higher level of expertise.
Handles situations which require adaptation of response or research according to unique customer situations. Orient, train, and support other employees.
AT&T 05/2014 to 06/2015Premise Technician
Installing, Maintaining, and troubleshooting low voltage wiring and IP based electronic equipment. Installing and maintaining coaxial cable and voip products Circuitry schematics and network troubleshooting experience WAN and LAN network installation and troubleshooting experience Working with wireless b/g/n routers Educate customers on service features and functionality
JITT Removal Services Customer Service Rep. & Driver 08/2008 to 11/2013
Maintaining a high level of customer care Scheduled on site customer estimates Provided customers with detailed information regarding company services Priority Focus on efficiently recycling, donating and safely disposing of items Responsible for company vehicle maintenance and D.O.T. Compliance Responsible for AR collections and daily deposits
Albert Sanchez 1000 N. Doris Street, Oklahoma City, OK 73127
Phone: [email protected]
U.S. Army 05/2001 to 10/2008Psychological Operations Specialist
Assists in the delivery of psychological operations products. Assists in evaluating and analyzing current intelligence, operations studies and estimates to determine psychological
operations targets. Processing that information into intelligence to support psychological operations. Collecting and reporting psychological operations related information Prepares, stores and retrieves information on psychological operations related intelligence, plans, campaigns and
products. Assists in determining the appropriate mix of media, relative to available assets, to disseminate PSYOP products. Identifies psychological vulnerabilities and susceptibilities of psychological operation targets. Operates PSYOP dissemination equipment
Education
Montgomery College Silver Spring, MD
A.A. Art History
Albert Einstein High School Kensington, MD
High School Diploma Graduated: 06/2001