Alan Burke8803 W 85th Ave Schererville, IN 46375

(219) 455-8228 alanrburke04@hotmail.com

Professional SummaryMulti-talented young professional with significant experience in delivering outstanding customer service under pressure. Highly advanced PC user with completion of Xactimate 28 course including sketch. Fundamental understanding of the claims process including loss analysis, policy enforcement, fair settlement, and recovery of depreciation. Courteous and confident people-person with a natural gift for acting with empathy and professionalism . Licensed and ready-to-deploy catastrophe adjuster uniquely qualified for success in independent claims adjusting.

Highlights of Qualifications • Strong listening, negotiating, and problem solving skills• Excellent verbal and written communication skills• Effectively listen and resolve customer complaints and concerns• Meet and/or exceed customers expectations• Maintain a professional demeanor at all times• Quick learner and able to adapt to new situations quickly• Demonstrated proficiency with Microsoft Word, Office, and Excel

Education & CertificationsUniversity of Phoenix- Associates of Business Administration -GPA: 3.03/4.00State Farm Policy and Estimatics CertificationCalifornia Earthquake CertificationXactimate 28

Professional History A+ Roofing & Home Remodeling 2015-2016Field Sales Representative • Marketing/Lead generation for new prospects to increase production • Inspecting and documenting homes for storm damage • Creating estimates and measuring home exteriors • Knowledge of exterior construction • Build and maintain relationships with homeowners, insurance agents, and suppliers • Assist homeowner throughout restoration process, including selection of exterior finishes   • Coordinate with insurance agents for additional questions regarding claim

Lawn Doctor, Griffith, IN 2010-2014Sales Manager

• Meet with potential new customers and existing customers to diagnose issues in lawns and design a plan to help improve the over all quality of their lawn

• Meet with board members for existing accounts and new accounts • Maintain good communication with current customers and potential new customers• Speak with customers regarding current problems with lawns and educate them on

recommended preventative measures• Meet monthly and yearly sales goal to help improve company growth• Trained and hired inside sales representative• Develop and execute yearly marketing plan• Received sales award 2013-2014 for most sales in our category

Consolidated Fabrication & Construction, Gary, IN 2008-2010Fire Watch/Apprentice Welder

• Ensure the safety of the team by constantly monitoring confined space conditions and carefully observing the welding process while on fire watch.

• Complete and assist in daily and continuous safety and work task preparation• Actively participate in team meetings, training, and activities to help maintain a safe and

productive work environment• Assist in the preparation of material for welding by cutting or grinding using pipe cutters,

hammer and chisel, cutting torch, and/or grinder.• Set up equipment and weld parts using arc, gas-shielded arc, or gas welding equipment.• Assist in securing parts in position for welding.

Hooters, Merrillville, IN 2002-2008Shift Supervisor/BOH Manager

• Managed 103 employees in terms of schedule, pay, training, and customer interaction• Worked with a team of managers to Interview and hire all restaurant employees• Completed labor employment sheets for store to ensure that restaurant was being run

efficiently as possible• Placed product orders according to store demand • Handled bank deposits

• Opened 4 new stores in Indiana and Ohio