aish final(70 pages)-1

8/17/2019 Aish Final(70 PAGES)-1

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Project Work Welfare Measures

CHAPTER-1

• INTRODUCTION

•

COMPANY PROFILE

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INTRODUCTION

The committee on labour welfare(CLW),formed in 1969 to review the labour

welfare scheme, described it as social security measures that contributed to improve

the conditions under which worers are employed in !ndia"

!n a resolution in 19#$, The !L% defined labour welfare as &such services,

facilities and amenities as ade'uate canteens, rest and recreation facilities,

arranements for travel to and from wor and for the accommodation of worers

employed at a distance from their houses, and such other services, amenities and

facilities as contributed to improve the conditions under which worers are

employed"

Labor welfare is an important facet of industrial relations, the etra

dimension, ivin satisfaction to the worers in a way which even a ood wae

cannot" With the rowth of industriali*ation, it has ac'uired added importance"

Welfare includes anythin that is done for the comfort and improvement of

employees and is provided over and above the waes" Welfare helps in eepin the

morale and motivation of the employees hih so as to retain the employees for loner

duration" The welfare measures need not be in monetary terms only but in any

ind+forms" mployee welfare includes monitorin of worin conditions, creation

of industrial harmony throuh infrastructure for health, industrial relations and

insurance aainst disease, accident and unemployment for the worers and their

families"

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MEANING OF THE STUDY

The term &Labour welfare- comprises of two words labour and welfare" The

word .Labour/ means any productive activity and the word .Welfare means the state

of livin of an individual+roup in a desirable relationship with total environment0

ecoloical, economical and social"

Labour welfare entails all those activities of the employers which are directed

towards providin the employees with certain facilitative services to maintain the

morale of the worers to ultimately achieve the obectives of the orani*ation"

DEFINITION OF THE STUDY

The %23%45 dictionary defines employee welfare as .fforts to mae life

worth livin for wormen-"

" 7" 8oshi felt that labour welfare &covers all the efforts which employers

mae for the benefit of their employees over and above the minimum standards of

worin conditions fied by factories act over and above the provision of social

leislation providin aainst accident, old ae, unemployment and sicness-"

The committee on labour welfare (1969) defined Labour Welfare to &!nclude

such services, facilities and amenities as ade'uate canteens, rest and recreational

facilities, arranements for travel to and from wor and for the accommodation of

worers employed at a distance from their homes and such other services, amenities,

and facilities includin social security measures as contribute to improve the

conditions under which worers are employed"

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AN OVERVIEW OF EMPLOYEE WELFARE MEASURE

!ndia is a developin and leads industrial proress for its development" !ndustrial

proress depends on the satisfied employee force, and for that providin of ade'uate

welfare measures is important"

!n the factory system the worer had to live in overcrowded colonies with very

poor sanitary conditions, which adversely affect their health, social and family life" The

wor involved the use of bid machines, which eposed him to many ha*ards used to

illiteracy and inore"

arlier, employer rearded their worers as a mere factors of production and did

not ive much attention to their well bein and satisfaction" The waes were also low and

term dictated " To protect the worers and to ive them ust share in the profits of the

factory, the state interfered and laid down certain laws, rules and enactments and made

them bindin on the part of employers who employ a certain number of worers"

mployee welfare implies settin up of minimum desirable standards and the

provision of facilities lie health, food, housin, medical assistance, education, ob

security, recreation etc"", such facilities enable the worers also operates to neutrali*e thatincludes both social and economic contents of weaer section of society it aims at social

to promote economic development by increasin production and productivity throuh

able distribution"

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•RESEARCH METHODOLOGY

•NEED AND SCOPE OF THE

STUDY

•OBJECTIVES OF THE STUDY

•DATA SOURCES

•LIMITATIONS OF THE STUDY

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RESEARCH METHODOLOGY

4:4C; 5!T!%:!4 5!


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QUESTIONNARIE DESIGN

There are four types of techni'ues for 'uestionnaire preparation" Those are follows?

on disuised structured on disuised non structured

5isuised non structure

5isuised structure

The non disuised structured 'uestionnaire is used" This approach employees a

standardi*ed 'uestionnaire to collect data on benefits, feelins and attitude from the

respondents" The purpose of study is eplained clearly to the respondents" o nothin

about the purposes of study is concealed from the respondents"

The types of 'uestions used in the 'uestionnaire are?

%pen ended 'uestions"

Closed ended 'uestions

7ultiple choice 'uestions

5ouble ended 'uestions

This study mostly underone with the closed ended 'uestions"

!n that type respondents have @ choices to answers"

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NEED FOR STUDY

Labour welfare has become essential because of the very nature of the industrial

system" The approach to this problem or movement differs from country to

country, accordin to the deree of development in a particular country" ;owever,

the need for labour welfare in some way or the other is reali*ed all over world

because of socio0economic conditions and problems which the industrial society

has thrown up" Welfare activities are playin an important role in the industrial relations and

productivity" The sufficient welfare activities will lead to the improvement of

industrial relations and productivity in a reater manner" The main motive of the orani*ation is to provide better services to the people as

well as to provide better welfare activities to the employees" : part from the economic welfare activities, psycholoical measures such as

reorani*ation and status are also important to increase the productivity of the

labour" The main emphasis on labour means the adoption of measures to promote the

physical, social, psycholoical and eneral well bein of the worin population"

SCOPE OF THE STUDY The study has been conducted in !C!C! is mainly focuses on the welfare

measures provided to the employees of !C!C!" This study emphasis on different types of schemes provided to the employees"

This study mainly focuses on how the employees et benefits by the orani*ation"

This study focuses on what safety measures are provided to the employees by the

orani*ation" This study emphasis on the level of ob satisfaction of the employees"

OBJECTIVES

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To study labour welfare practices adopted in !C!C!"

To study at what etent social security measures are taen"

To study upon the chanes that have underone in labour welfare policy"

To now the satisfaction level of the employee"

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DATA SOURCES

SAMPLE SIZE

The study went on 1AA samples"

MODE OF COLLECTING DATA

SOURCES OF THE DATA

Towards the achievement of the above obectives a detailed study has been made in

!C!C!"

PRIMARY DATA

The primary data is athered throuh interviews of the employees with the 'uestionnaire

by selectin different desinations and different cateory of the employees" 4eardin

the welfare facilities lie housin, safety , medical, educational and monetary benefits"

! met the employees in worin hours, the employees were filled the 'uestionnaire

within B to @A minutes, ettin their opinion about the welfare facilities"

:n attempt has also been made the study to find out the opinions of the wormen

towards the eistin welfare facilities and safety activities"

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SECONDARY DATA

econdary data consists of the orani*ation annual reports, 'uality statements,

procedures and rules pertainin to personal functions in eneral and labor welfare

activities"

: part from this tain information from various boos on personal manaement

and labor welfare has made the review of labor welfare facilities in some of sections"

LIMITATIONS OF THE STUDY

• The activities of :ndhra Dradesh tate 4oad Transport Corporation are spread out

throuh the lenth and breadth of the entire tate of the :ndhra Dradesh" 5ue to

physical limitations, the proect wor is confined to the corporation %ffice"

• %nly employees are covered in this survey"

• 4espondent/s bias may be limitation"

• : small sample of 1AA employees is taen for the survey"

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C;:DT40B

•THEORETICAL FRAMEWORK OF THE STUDY

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THEORETICAL FRAMEWORK OF THE

STUDY

WELFARE INTRODUCTION ?

:s you now very well ;4 is no loner a factor of production industrialist now

started reali*in that the human resources are the valuable assets than the other factors of

production" !n fact the human resources are active, animate and livin mechanism in an

orani*ation" They have the ability to feel, thin, react, row and epress their

satisfaction or dissatisfaction, you may also now the individuals are not a lie each one

has distinct psycholoical frame wor"

!n the contet, employin people and supervisin their welfare need is a

challenin tas before the manaement"

!n our modern industry the concept of labour welfare as ained sinificant

importance" Eecause it/s closely associated with the productively of the labour, labour

turnover, absenteeism, moral and other economic non economic consideration of labour"Let us analy*e the definition concept, scope and historical development as under"

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MEANINGS:

LABOUR:

:ccordin to professor " Thomas & Labour consists of all human effort of

body or of mind which is undertaen in epression of reward-"

WELFARE:

The concept of welfare can be approached in a different ways , but in eneral it/sa relative concept since it/s related to time, place and chanes with the technoloical and

economic advancement of country"

:ccordin to the committee on labour welfare 1969 the term welfare is a broad

concept which connotes a condition of well bein happiness, satisfaction, consideration

and development of human resources"

SOME DEFINATIONS ON WELFARE::s per the labour investiation committee the term labour welfare means

&anythin done for the intellectual, physical, moral and economic betterment of worers,

whether by the employers, overnment or by the other aencies over and above what is

laid down by law or what is normally epected as part of the contractual benefits for

which the worers may have barained-"

:ccordin to the international labour welfares the term labour welfare are such

services, facilities and amenities as ade'uate canteen, rest and recreation facilities,

arranement for travel to and from wor , and for the accommodation of the worers

employed at a distance from their homes, includin social security measures, which

contribute to an improvement in the conditions under which worers are employed"

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PHILOSOPHYS OF LABOUR WELFARE:

The term philosophy refers to study of fundamentals relatin to concepts events

or phenomena "philosophy is a rational system of belief and deals with the oriin,

purpose and density of anythin"

LABOUR WELFARE MEASURES:

7anaement concern for the welfare of its worforce leads to the introduction of

various welfare amenities, which facilitate prevention of disputes" labour welfare is a

state of well0bein of worers by improvin their various physical, mental, social andcultural conditions of life as well as health, safety, security and convenient conditions of

wor life" !t is a commonly accepted fact that industrial environment is subected to

health ha*ards, which must be reduced, if not fully prevented, for increasin the welfare

position of the worers" Labour welfare prorams ouht to improve the wor life as well

as social life of the people at wor which help to prevent industrial disputes"

The purpose providin welfare amenities is to facilitate the development of the

total personality of the worin class by providin facilities for physical, mental,

psycholoical, cultural, social, economic, moral and intellectual development" !t includes

all activities and facilities includin social security, medical aid, worin and livin

conditions, other facilities lie crFches, canteens, recreation, housin, adult education,

transport facilities and so on"

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SCOPE:

The royal commission on labour (19@1) observed the scope of labour welfare

must necessarily be elastic bearin somewhat different interpretations in one country

from another accordin to different social customs the deree of industriali*ation and

educational development of the worers"

The international labour orani*ation observed that the term is one which leads

itself to various interpretations and it has not always the same sinificance in different

countries" ometimes the concept is very wide one and is more or less synonymous with

conditions of wor as a whole"

Thus the scope of labour welfare covers all intra mural and etra mural welfare

activities as well as the statutory and non statutory welfare measures undertaen by the

employer/s overnment trade unions or voluntary orani*ations for betterment of

worers"

INDIAN SCENARIO-HISTORICAL DEVELOPMENT:

!n !ndia the concept of labour welfare had underone so many chanes and

developments"

183

Labour welfare activity can be traced bac to 1G@$ followin the abolition of

slavery system" :t that time the welfare activities were controlled by the leislation"

18!"

The employers and wormen act was also passed to protect the interest of labour"

1881

3irst !ndian factories act provided a lot improvement over the worin conditions

of the labour" The maor welfare provisions enumerated under the act were children

bellow $ years of ae could not be employed and those children between $01B years of

ae were not allowed to wor more than 9 hours a day" They were also eliible to et #days holidays every month" Eut the act didn/t protect the adult worers"

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1"1"

!L% sent up which reconi*ed for the first time the importance of labour in

economic and social reconstruction of the world"

1"#8

The factories act of 19#G was a milestone in the history of labour welfare in

!ndia" The act is applicable to all factories" The maor provisions enumerated under the

act are health, safety, welfare, reulations on worin conditions, si hours of rest

overtime wor holiday spread over accident reportin etc"

1"$%

mployees provident fund act 19B was enacted"

1"!1

7aternity benefit act 1961 was enacted to provide maternity benefits to the

women worers"

Thus in the history of labour welfare maor provisions are brouht in by

leislative measures"

AGENCIES FOR LABOUR WELFARE?

There are many aencies involved in the implementation of labour welfare measures

in !ndia"


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3emale labour"

Child labour"

Dhysical handicapped"

Contract labour"

Casual labour"

Construction labour"

Eounded labour"

:ricultural or rural labour"

TYPES OF WELFARE MEASURES:

conomic provisions"

on economic provisions"

tatutory measures" on statutory measure"

STATUTORY WELFARE MEASURES:

tatutory welfare consists of those provisions of welfare wor which depend for

their implementation on the coercive power of the overnment" The overnment enacts

certain rules of the employee/s welfare to enforce the minimum standards of health and

safety of worers"

These followin acts over the welfare?

FACTORIES ACT 1"#8:

The obectives of the act are?

To ensure ade'uate safety"

To provide welfare measures"

To improve the worin conditions"

•WELFARE MEASURES

FIRST AND AMBULANCE ROOM:

:de'uate first aid boes should be provided at the rate of one for every A

wormen employed" 3actories employed more than AA worers should be provided with

ambulance room with prescribed e'uipment"

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REST ROOM :

3actories employin over 1A worers should maintain rest rooms" These

should be ept clean and cool"

CANTEEN:

:ny factory where in more than BA worers are ordinarily employed by the

occupier for the use of worers" The manaement should provide buildins, furniture,

and food e'uipment"

WELFARE OFFICER:

3actories employin more than AA worers should employ a welfare officer

whose conditions of services are set out by the state overnment thus separate rules"

CRECHES:

!f there are more than @A women worers in a factory the manaement should

provide and maintain with the re'uired facilities"

REPORTS OF ACCIDENTS:

Drovisions are made in the act for the compulsory reportin of accidents and

danerous occurs" The report should be sent to the inspectors of the factories within the

stipulated time in the prescribed forms"

THE PLANTATIONS LABOUR ACT 1"$#:

This act passed in %ctober 191"the obect of the act is providin welfaremeasures and reulates conditions of wor in plantations"

The followin provisions should be made reardin health?

5rinin water"

Latrines and urinals"

7edical facilities"

DRINKING WATER:

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5rinin water should made available at suitable places as per amendment of 19G$ no such drinin water shell be situated within si meters of any washin places,

urinal, latrine, open drainae etc"

NON STATUTORY WELFARE MEASURES:

!n addition to the welfare provisions which are stipulated under various

leislation the employer/s by themselves voluntarily or by areement etend certain

welfare measures which are commonly nown as non statutory welfare measures"

N&' ()* +, ,)) ,&) &. */) 0&0 ,**+*&2 ')(.2) ),+2),

,+4/ ,:

1" 4ecreationB" ;ousin@" Consumer co operatives#" Thrift and credit society" ;ealth and family welfare6" Community development$" ducation

HOUSING:

:s early as in 1919 the !ndian !ndustrial commission stressed the importance of

;ousin for industrial worers and left that the solution for health and efficiency of the

industrial worers" Lay in providin cheep healthy and ade'uate accommodation to

them"

The need for worers housin has also been discussed at the international level in

its recommendation %"11 the international employee/s orani*ations stressed its

impotence and suested that worers housin should be treated as a matter of national

policy for balanced economic development"

EDUCATION:

: tripartite semi autonomous body nown as the central board for worers

education reistered as a society was setup under the ministry of employee/s overnment

of !ndia to formulate policies and prorams and to administer the worers education"

The board has its representatives from central and state overnment orani*ationsof employees and worers and educational institutions"

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HEALTH:

The factories act 19#G lays down the followin health measures"

Cleanliness 5isposal of wastes and effluents

Hentilation and temperature

5ust and fumes

:rtificial humidification

%ver crowdin

Lihtin

5rinin water

Latrines and urinals

pittoons

SOCIAL SECURITY MEASURES:

S&) 5).606*6&0,:

ocial security accordin to Lord Eeveraes is an attac on five iants wants

disease, inorance, s'ualor and idealness"

The concept of social security is essential related to hih deals of human dinity

and social ustice" !n modern welfare state comprehensive social security schemes tae

care of persons from womb to tomb"

T/6, .&((&'607 4* 4&)2, */) ),+2),:

>nder the wormen compensation act 19B@,

The act etends to whole of !ndia" !t came into on 1"$"19B#"

The followin benefits available to employees under the same? icness benefit

5isablement benefit

5ependents benefit

7aternity benefit

7edical benefit

4ehabilitation benefit

%ther benefits

QUALITY OF WORK LABOUR:

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:s we now welfare activities will improve the 'uality of worers life" :ccordin to

Ted mills the concept of =WL is not a sinle specific notion" Eut it has a whole parcel of

terms and notions such as?

;uman resources development %rani*ational effectiveness

!ndustrial effectiveness

ocio technical systems

Wor humani*ation


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ven after the statutory provisions came into eistence as well as orani*ed

sectors"

T/) +2&,), .&2 '/64/ */) 0&0 ,**+*&2 .+05, 2) +*6(6;)5

2):

5eath relief

trie locout periods

4etirement ifts

merency situation"

EMPLOYEE WELFARE INDUSTRIAL PEACE:

Dsycholoical and industrial eperience researches have proved that hih

production can eist when the employees are provided with the best labour welfare

measures"

!t is hihly impossible to have contended employees with low morale and low

production" :t times these employees may often focus their attention on personal

problems and other > related aspects rather than on production" 3or some time the

moral may be ood but the production is low whyI This ind of morale can be called as

personally oriented moral under these conditions the result is happen employees but >

happy manaers"

%n the other hand when both employees and manaement ain feelin of well

bein by worin toether on common production oals we may call it &production

oriented morale-, a condition in which the uni'ue ambitions of all concerned or reali*ed"

:nyway ade'uate welfare measures help to decrease the industrial disputes andalso to improve the productivity of the worers"

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C;:DT40@

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C%7D:J D4%3!L

!C!C! Ean is !ndiaKs second0larest ban with total assets of 4s" #,$@6"#$ billion (>9@ billion) at 7arch @1, BA1B and profit after ta 4s" 6#"6 billion (> 1,B$1 million)

for the year ended 7arch @1, BA1B" The Ean has a networ of B,9AA branches and

1A,AB1 :T7s in !ndia, and has a presence in 19 countries, includin !ndia"

!C!C! Ean offers a wide rane of banin products and financial services to corporate

and retail customers throuh a variety of delivery channels and throuh its specialised

subsidiaries in the areas of investment banin, life and non0life insurance, venture

capital and asset manaement"

The Ean currently has subsidiaries in the >nited Mindom, 4ussia and Canada,

branches in >nited tates, inapore, Eahrain, ;on Mon, ri Lana, =atar and 5ubai

!nternational 3inance Centre and representative offices in >nited :rab mirates, China,

outh :frica, Eanladesh, Thailand, 7alaysia and !ndonesia" %ur >M subsidiary has

established branches in Eelium and


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!C!C! EanKs e'uity shares are listed in !ndia on Eombay toc chane and the

ational toc chane of !ndia Limited and its :merican 5epositary 4eceipts (:54s)

are listed on the ew Jor toc chane (J)"

Corporate Drofile

!C!C! Ean is !ndiaKs second0larest ban with total assets of 4s" @,6B"BG billion (>

$$ billion) as on 5ecember @1, BAA9"

Eoard 7embers

7r" M" H" Mamath, Chairman

7r" ridar !yenar

7r" ;omi 4" Mhusrohan

7r" Lashmi " 7ittal

7r" arendra 7urumbi

5r" :nup M" Duari

7r" :nupam Duri

7r" 7"" 4amachandran

7r" 7"M" harma

7r" H" ridar

Drof" 7arti


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areas of proect finance, leasin, resources and corporate plannin" !n 19GG, he oined the

:sian 5evelopment Ean and spent several years in south0east :sia before returnin to

!C!C! as its 7anain 5irector N C% in 1996" ;e became 7anain 5irector N C%

of !C!C! Ean in BAAB followin the merer of !C!C! with !C!C! Ean" >nder his

leadership, the !C!C!


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• 7s" Chanda Mochhar tops the list of PA 7ost Dowerful Women in EusinessP by

3ortune !ndia"

• !C!C! Ean tops the list of PDrivate sector and 3orein EansP by Erand 'uity,

7ost Trusted Erands BA1B" !t rans 1th in the PTop ervice A ErandsP"

• 3or the third consecutive year, !C!C! Ean raned second in P!ndiaKs A Eiest

3inancial CompaniesP in The EW 4eal AA by Eusiness world"

• 3or the second year in a row, 7s" Chanda Mochhar, 7anain 5irector N C%

was raned th in the !nternational list of A 7ost Dowerful Women !n Eusiness

by 3ortune"

• 7s" Chanda Mochhar, 7anain 5irector N C% was awarded the PCEC :sia

!ndia Eusiness Leader %f The Jear :wardP" he also received the PCEC :siaKs

C4 :ward BA11P

• 3or the third year in a row !C!C! Ean has won The :sset Triple : Country

:wards for Eest 5omestic Ean in !ndia

• !C!C! Ean won the 7ost :dmired Mnowlede nterprises (7:M) !ndia BAA9

:ward" !C!C! Ean won the first place in P7aimi*in nterprise !ntellectual

CapitalP cateory, %ctober BG, BAA9

• 7s Chanda Mochhar, 75 and C% was awarded with the !ndian Eusiness

Women Leadership :ward at 5TH Drofit Eusiness Leadership :wards , %ctober

B6, BAA9"

• !C!C! Ean received two awards in CEC :waa* Consumer :wardsO one for the

most preferred auto loan and the other for most preferred credit Card, on

eptember @A, BAA9

• 7s" Chanda Mochhar, 7anain 5irector N C% raned in the top BA of the

WorldKs 1AA 7ost Dowerful Women list compiled by 3orbes, :uust BAA9

• 3inancial press at its 3 !ndiaKs Eest Eans :wards, honoured 7r" M"H"

Mamath, Chairman with the Lifetime :chievement :ward , 8uly B, BAA9

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• !C!C! Ean won :sset Triple : !nvestment :wards for the Eest 5erivative

;ouse, !ndia" !n addition !C!C! Ean were ;ihly commended , Local Currency

tructured product, !ndia for 1" year :54


30/59


• The !C!C! Ean was awarded the runnerKs up position in


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We hold a set of core beliefs and values that defines our pathway towards inclusive

rowth and uides our five strateic partnerships"

V6,6&0

%ur vision is a world free of poverty in which every individual has the freedom and

power to create and sustain a ust society in which to live"

M6,,6&0

%ur mission is to create and support stron independent oranisations which wor

towards empowerin the poor to participate in and benefit from the !ndian rowth

process"

:s a ey partner in !ndiaKs economic rowth for more than five decades, the !C!C!


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on donations made durin this period"

!C!C! 3oundation has also obtained its Dermanent :ccount umber (D:) and Ta

deduction :ccount umber (T:)"

3unds 3low BA1A0BA11

!C!C! 3oundation received 4s"61$"GA million from the followin sources as rants?

(8anuary #, BAAG to 7arch @1, BA11) (spannin two financial years)

ource (8anuary #, BAAG 7arch @1, BA11) :mount (4s" million)

!C!C! Ean AA"AA

!C!C! Drudential Life !nsurance 6$"$B

!C!C! Lombard nit) "AA

tratey and :dvisory


33/59


4ead to Lead B"AA

7!T4: (!C!C! 3ellows Droramme) "AA

C:4 (5isaster 7anaement >nit) "AA

4an 5e B"AA

Total "AA


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rant of 4s"BA"AA million was provided to tratey and :dvisory


35/59


C;:DT40#

•DATA ANALYSIS

AND

INTERPRETATIONS

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DATA ANALYSIS AND INTERPRETATIONS

TABLE -1

1< A2) &+ '2) &. ')(.2) ),+2), &..)2)5 = ICICI >

?606&0 R),&05)0*,

A'2) $6

U0'2) BA

P2*( '2) #

T&*( 1AA

INTERPRETATION:4eflects the opinion of sample respondents on the statement &Welfare measures

that are provided by the orani*ation- amon the total sample respondents, $6U of the

respondents are aware, BAU of the respondents are unaware and #U are partly aware of

the Welfare measures offered by !C!C!"

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TABLE -%

%< H&+,607 (&0 2&65)5 = */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 1A

S*6,.6)5 @@

D6,,*6,.6)5 $

T&*( 1AA

INTERPRETATION:

4eflects the opinion of sample respondents on the statement &opinion about

housin loan provided by the company &amon the total sample respondents maority of

them who constitute $U &dissatisfied-" Those who follow it and constitute @@U

&satisfied- in the remainin sample, who felt the statement 1AU &hihly satisfied-

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TABLE-3

3< W&2@607 *&,/)2) &. */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 1@

S*6,.6)5 $$

D6,,*6,.6)5 1A

T&*( 1AA

INTERPRETATION:

!ndicates the opinion of sample respondents on the statement & how do you feel

about the worin atmosphere & amon the total sample respondent/s maority of them

who constitute $$U felt the statement & satisfied- those who follow it and constitute 1@U

& hihly satisfied- in the remainin sample who felt the statement &dissatisfied- 1AU"

38


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TABLE-#

#< R+(), 2)725607 ()), &. */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 #A

S*6,.6)5 @

D6,,*6,.6)5 $

T&*( 1AA

INTERPRETATION:

5enotes the opinion of sample respondents on the statement &how do you feel

about the rules reardin leaves -amon the total sample respondents maority of them to

constitute @U felt the statement &satisfied- those who follow it and who constitute #AU

&hihly satisfied- in the remainin sample who felt the statement $U &dissatisfied-

39


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TABLE-$

$< A5)+*) )0*6(*6&0 2&65)5 = */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( )0*6(*)5 1@

G&&5 )0*6(*)5 G$

N& )0*6(*6&0 A

T&*( 1AA

INTERPRETATION:

Dresents the opinion of respondents on the statement &is ade'uate ventilation

provided - amon the total sample respondents maority of them to constitute G$U felt

the statement & ood ventilation- those who follow and who constitute 1@U & hihlyventilated- in the remainin sample who felt the statement AU & no ventilation-"

40


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TABLE-!

!< O606&0 2)725607 )564( .46(6*6), 2&65)5 = */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 B$

S*6,.6)5 6A

D6,,*6,.6)5 1@

T&*( 1AA

INTERPRETATION:

Dresents the opinion of the sample respondents of the statements & opinion

reardin medical facilities providin by the orani*ation- amon the total sample

respondents maority of the to constitute 6AU felt the statement &satisfied- those whofollow it and who constitute B$U &hihly satisfied- in the remainin sample who felt the

statement 1@U &dissatisfied-

41


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TABLE-

< O606&0 2)725607 ,4/&(2,/6, 2&65)5 *& */) )(&)) 4/6(52)0 = */)

&2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 $

S*6,.6)5 6A

D6,,*6,.6)5 @@

T&*( 1AA

INTERPRETATION:

5enotes the opinion of the sample respondents on the statement &opinionreardin scholarships providin to the employee children by the orani*ation- amon

the total sample respondents maority of them to constitute 6AU &satisfied- and who

constitute @@U &dissatisfied- in the remainin sample who felt the statement $U &hihly

satisfied-"

42


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TABLE-8

8< O606&0 &0 5260@607 '*)2 .46(6* 60 */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 BA

S*6,.6)5 $@

D6,,*6,.6)5 $

T&*( 1AA

INTERPRETATION:

Dresents the opinion on the sample respondents on the statements &opinion

on drinin water facility in the orani*ation- amon the total samplerespondents maority of them to constitute $@U &satisfied- those who follow it

and who constitute BAU &hihly satisfied- in the remainin sample who felt the

statement $U &dissatisfied-"

43


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TABLE-"

"< O606&0 &0 40*))0 .46(6* 60 */) &2706;*6&0:

O606&0 R),&05)0*,

V)2 /76)064 $

A44)*=() /76)064 $@

U0 /76)064 BA

T&*( 1AA

INTERPRETATION:

Dresents the opinion of the sample respondents on the statements &opinion on

canteen facility in the orani*ation- amon the total sample respondents maority of

them to constitute $@U felt the statement &acceptable hyienic- those who felt follow it

and who constitute BAU &un hyienic- in the remainin sample who felt the statement

$U &very hyienic-"

44


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TABLE-1?

1?< S.)* ),+2), */* 2) 2&65)5 = */) &2706;*6&0 2)

O606&0 R),&05)0*,

H67/( ,*6,.6)5 1@

S*6,.6)5 GA

D6,,*6,.6)5 $

T&*( 1AA

INTERPRETATION:

4eflects the opinion of sample respondents on the statement &safety measures

that are provided by the orani*ation- amon the total sample respondents, maority of them who constitute GAU &satisfied- those who followin it and who constitute 1@U

&hihly satisfied- in the remainin sample who felt the statement &dissatisfied- $U"

45


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TABLE-11

11< A2) &+ ,*6,.6)5 '6*/ */) +(6* 05 +0*6* &. .&&5 2&65)5 60 */)

40*))0 >

O606&0 R),&05)0*,

H67/( ,*6,.6)5 B

S*6,.6)5 G

D6,,*6,.6)5 9A

T&*( 1AA

INTERPRETATION:

:ccordin to the survey conducted to now about canteen facility, only GU of

employees are satisfied, 9AU of employees are not satisfied and BU are ;ihly satisfied

with the 'uality and 'uantity of the food provided in the canteen"

46


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TABLE-1%

1%< O606&0 &0 +2*)2, '/64/ 2) 2&65)5 = */) &2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 A

S*6,.6)5 $

D6,,*6,.6)5 9@

T&*( 1AA

INTERPRETATION:

4eflects the opinion of sample respondents on the statement &opinion on 'uarters

which are provided by the orani*ation- amon the total sample respondents, maority of

them who constitute $U &satisfied- those who followin it and who constitute 9@U

&dissatisfied- in the remainin sample who felt the statement &hihly satisfied- AU"

47


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TABLE-13

13< O606&0 &0 )5+4*6&0 ,,6,*04) *& */) )(&)) 4/6(52)0 = */)

&2706;*6&0:

O606&0 R),&05)0*,

H67/( ,*6,.6)5 G

S*6,.6)5 6$

D6,,*6,.6)5 B

T&*( 1AA

INTERPRETATION:

4eflects the opinion of sample respondents on the statement &opinion on

educational assistance to the employee children by the orani*ation- amon the total

sample respondents, maority of them who constitute 6$U &satisfied- those who

followin it and who constitute BU &dissatisfied- in the remainin sample who felt the

statement &hihly satisfied- GU"

48


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TABLE-1#

1#< S.)* 05 /)(*/ ),+2), 2&65)5 = */) &2706;*6&0:

O606&0 R),&05)0*,

M6+ @$

A)27) 6A

M606+ @

T&*( 1AA

INTERPRETATION:

4eflects the opinion of sample respondents on the statement &safety and health

measures provided by the orani*ation- amon the total sample respondents, maority of

them who constitute 6AU &averae- those who followin it and who constitute @$

&maimum- in the remainin sample who felt the statement &minimum- @U"

49


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TABLE-1$

1$< T& '/* )*)0* ')(.2) ),+2), 2) )..)4*6) 60 &+2 &2706;*6&0 >

O606&0 R),&05)0*,

E..)4*6) @A

N)+*2( #6

N&* E..)4*6) B#

T&*( 1AA

INTERPRETATION:

:ccordin to survey conducted to now the effectiveness of the welfare measures

in :D4TC and BAU of the employees responded that welfare measures are effective"

#6U responded that they are neutral and B#U responded that they are not effective"

50


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TABLE-18

1!< A2) &+ 2&65)5 '6*/ 2),* 2&&, >

O606&0 R),&05)0*,

Y), GA

N& BA

T&*( 1AA

INTERPRETATION:

!n :ccordance to the survey conducted at depot GAU of the employees responded

that they are provided with rest rooms and remainin BAU ave neative response"

51


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C;:DT40

•FINDINGS SUGGESTIONS

CONCLUSION BIBLIOGRAPHY

QUESTIONNAIRE

52


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FINDINGS SUGGESTIONS

1" The study reveals that the welfare measures provided by !C!C! are transparent to

most of the employees"

B" tatement &housin loan provided by the orani*ation- it is the statement that

most of the employees are dissatisfied" The manaement should provide thehousin loan it is essential for employees to built permanent house after the

statement with low rate interest"

@" tatement &how do you feel about worin atmosphere in the orani*ation- most

of the employees are satisfied so, it is suested to continue the present culture

and climate"

#" tatement &how do you feel about rules reardin leaves- are felt to be satisfied

which other hihly satisfied" This indicates that the orani*ation providin the

better leaves to the employees and continue same as in the future also"

" tatement &!s ade'uate ventilation provided- most of the employees are felt to be

satisfied so, it is to be suested that to continue the same ventilation"

6" tatement &opinion reardin medical facilities providin by the orani*ation-

most of the employees are satisfied" !t is suested to the orani*ation to continue

the same in future because the employees are assets to the orani*ation"

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$" tatement &opinion reardin scholarships provided to the employee children by

the orani*ation- are felt to be satisfied which other dissatisfied" This indicates

that the orani*ation is not providin proper scholarships to the employee

children" !t is suested to the manaement to constitute on this issue"

G" tatement &opinion on drinin water facility in the orani*ation- this indicates

the fairness it is suested to the orani*ation to tae measures so as to continue

the present culture in the future also"

9" tatement &opinion on canteen facilities in the orani*ation- it is suested to the

manaement that should try to improve the canteen facilities"

1A" &afety measures that are provided by the orani*ation- as the evidence

opinions of sample employees it means the company is providin safety measures

for the employees in the reard it suested to the orani*ation to continue in the

future also"

11" 7aority of employees are not satisfied with the 'uality N 'uantity of the canteen

food" !t would be better if the corporation improve the 'uality of food"

1B" tatement &opinion on 'uarters which are provided by the orani*ation- it is the

statement that most of the employees are dissatisfied" The manaement should

provide better 'uarters to the employees"

54


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1@" tatement &opinion on educational assistance to the employee children by the

orani*ation- it is the statement that most of the employees are satisfied and some

are dissatisfied" !t is suested to the manaement to provide better educational

assistance to the employee children"

1" tatement &opinion on safety and health measures provided by the orani*ation- it

is suested to the orani*ation to continue the present culture in the future also"

16" :ll employees responded that they still need improvement in the welfare

measures" o, orani*ation should try to uprade the facilities"

1$" ot all the employees are provided with rest rooms" !t would be better if the

orani*ation treat everyone e'ually"

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CONCLUSION

3rom the study it is concluded that the welfare measures which are provided in

!C!C!C are well served to the desired person" %n the whole $U of the employees are

satisfied"

7ost of the employees are not satisfied with the issues lie housin loan, 'uality

and 'uantity of the food in the canteen and 'uarters provided by !C!C!"

The manaement should provide the housin loan" !t is essential for employees to

built permanent house with low rate of interest"

7anaement should provide better educational assistance to the employee

children"

:s the %rani*ation is not providin proper scholarships to the employee children,

7anaement should loo after the issue

:ll these affect on employees productivity, so !C!C! must focus on all these

thins ,better to provide all the above benefits to employees so that the employees will

satisfy then it will leads to the orani*ational rowth""

56


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BIBLIOGRAPHY

BOOKS:

A,/'*/ : ;uman 4esource 7anaement, T:T: 7c"


58/59


QUESTIONNAIRE

1< A2) &+ '2) &. ')(.2) ),+2), &..)2)5 = APSRTC >

a) :ware b) >naware c) Dartly aware%< H&+,607 (&0 2&65)5 = */) &2706;*6&0

a) ;ihly atisfied b) atisfied c) 5issatisfied3< W&2@607 *&,/)2) &. */) &2706;*6&0:

a) ;ihly atisfied b) atisfied c) 5issatisfied#< R+(), 2)725607 ()), &. */) &2706;*6&0:

a) ;ihly atisfied b) atisfied c) 5issatisfied$< A5)+*) )0*6(*6&0 2&65)5 = */) &2706;*6&0:

a) ;ihly Hentilated b)


59/59


11< A2) &+ ,*6,.6)5 '6*/ */) +(6* 05 +0*6* &. .&&5 2&65)5 60 */)

40*))0 >

a) ;ihly atisfied b) atisfied c) 5issatisfied1%< O606&0 &0 +2*)2, '/64/ 2) 2&65)5 = */) &2706;*6&0:

a) ;ihly atisfied b) atisfied c) 5issatisfied13< O606&0 &0 )5+4*6&0 ,,6,*04) *& */) )(&)) 4/6(52)0 = */)

&2706;*6&0:

a) ;ihly atisfied b) atisfied c) 5issatisfied1#< O606&0 &0 4&04),,6&0, 76)0 *& */) 2)*62)5 )(&)),&..64)2, .&2 *2)( 60

RTC =+,),:

a) ;ihly atisfied b) atisfied c) 5issatisfied1$< O606&0 &0 4&04),,6&0 60 *64@)* .2) *& =&*/ )(&)) 05 ,&+,) *& *2)( 60

AP 2&+05 =)0).6* 2&65)5 = */) &2706;*6&0:

a) ;ihly atisfied b) atisfied c) 5issatisfied1!< S.)* 05 /)(*/ ),+2), 2&65)5 = */) &2706;*6&0:

a) 7aimum b) :verae c) 7inimum1< T& '/* )*)0* ')(.2) ),+2), 2) )..)4*6) 60 &+2 &2706;*6&0 >

a) ffective b) eutral c) ot ffective

X

18< A2) &+ 2&65)5 '6*/ 2),* 2&&, >

a) Jes b) o

aish final(70 pages)-1

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