airtel global capabilities latest

Bharti AirtelBharti AirtelGlobal Data Services

Aditya BhallaManager-Global Wholesale [email protected] @M:+919810401577

By 2015 airtel will be theBy 2015 airtel will be the most loved brand, enriching the lives of millionsmillions

The Company Bharti airtelThe Company…Bharti airtel No. of circles (India) Today Countries

1 5 15 22 19

1996 2001 2003 2004 20101996 2001 2003 2004 2010

Fully integrated telecom player offering end to end solutions and entering y g p y g gnew geographies

Growth Trajectory Reflected in the Numbers

1996 20111996 2011

Single Circle Operator Company Profile Largest integrated private telecom operator

< 25k Customers ~ 221 mn

~ USD 17 mn Revenue ~ USD 13 bn

~ USD 2.5 mn EBITDA ~ USD 4 bn

~ USD 1.4 mn Cash Profit ~ USD 4 bn

~ USD 16 mn Market Capitalization ~ USD 30 bn

Continuing on our journey of Value CreationContinuing on our journey of Value Creation

Note: 1) 2011 financials are as per FY 2011 results. 2) Exchange rate: Financials as of 31stMar 11 : Rs 44.65

Financials & PositioningFinancials & PositioningKey financial metrics Positioning in the world & in India

FY 11 (in Mn)

Customers 220.9

g

3rd LARGEST wireless operator in the world

LARGEST private INTEGRATED telecomCustomers 220.9

Revenue $ 13,319

EBITDA $ 4 472

LARGEST private INTEGRATED telecom company in India

5th LARGEST INTEGRATED telecom operator EBITDA $ 4,472

Cash Profit $ 3,983

Net Income $ 1 354

in the world

LARGEST operator in NLD, ILD and VSAT businessNet Income $ 1,354

EBITDA Margin (%) 34.6

ROCE (%) 10 8

business

LARGEST TELECOM company listed on Indian Stock Exchanges

ROCE (%) 10.8

Note: FY11 numbers are as per IFRS as per March11 quarterly report. Exchange rate for Re to $ conversion: 44.65. (1) 3rd largest wireless operator in the world refers to in-country (single country) operator based on the number of subscribers.

Some Recent RecognitionsSome Recent Recognitions

2010 M k t L d hi A d f2010 Market Leadership Award for Wholesale Data Services &

Large Enterprise Telecom Services

“Best Carrier India B t E t i

The Infotech 100 listBest Global Wholesale Carrier 2009

Award” 2009&

“Ovum Best Telco Transformation award”

Best Enterprise Connectivity provider

2009

2008 Market Leadership Award for Wholesale Data Services &

Large Enterprise Telecom Services

Wireless Service Provider of the Year 2009Market Leadership Award for

Wholesale Data Services

Best Project Management Award for eGram project

Best Enterprise Connectivity provider 2010

The World of airtelThe World of airtel

US

asia

US

africa

IndiaBangladeshSri LankaHong Kong

asiaKenya GhanaSierra LeoneTanzaniaZambia

Burkina FasoGabonChadCongo BMadagascar Hong Kong

SingaporeThailandMalaysia

ZambiaUgandaMalawiDRCNiger

MadagascarSeychellesNigeriaAfrica HQ

europe

g

airtel Integrated Telco -advantage

End-to-end comprehensive communications portfolio offers you world-class infrastructureComplete integration of services with existing infrastructureExpertise in network design, deployment, delivery and managementGlobal alliances with some of the most respected companies: IBM, Cisco, RIM, etc.Vertical domain knowledge: Rich experience & expertise in multiple technologies and platformtechnologies and platformWorld class customer care & delivery: Ability to meet predefined SLAGeographical presence & global network offering global coverageOur people are our best resources: Finest industry experts with in depthOur people are our best resources: Finest industry experts with in-depth domain knowledgeUsing Six Sigma and 5S methodology: Proven system and processesWe have offices at all key locations across the globeWe have offices at all key locations across the globe

Certifications and Quality Practices

ISO 27001 certified NOC OperationsTL 9000 certified NOCTL 9000 certified Network PlanningTL 9000 certified Network Planning & Designing Using six Sigma and 5S methodologyHighest ICE (Process compliance) score across airtel Highest ESAT(Employee Satisfaction) score across airtel

Global Business CompleteComplete Suite

Global Business Complete Suite

With state-of-the-art Global Satellite International gateway infrastructure, coupled ith I t ti l & N ti l t t i l t k ith l t t t h l ff

Global Business Complete Suite

with International & National terrestrial network with latest technology, we offer a range of services and solutions to meet your demands.

Global Business Solution

Global Transmission Services Global MPLS Global IP Global Voice

• Satcom Solution• Media Services• Global

Transformation Services

• Submarine Capacity

• Global Leased Circuits

• Ethernet

• Fully Managed Services

• Flexi Connect• Carrier MPLS

• Global Transit• Regional Transit,

AS Transit• Managed Internet• 95th Percentile

• Voice termination (Wholesale, India)

• Global Hubbing• International TollServices Ethernet

• Backhaul• 95th Percentile International Toll

Free Services (ITFS)

• Home Country Direct

• Premium routes with guaranteed CLI

• International Signalling Service

Our International POPsOur International POPs

London

New York

Los Angeles Dallas

NetherlandsRussia

Canada

Germany

Hong KongIndia

Thailand

Japan

Paris

Dubai

Chicago

PhilippinesVietnamCombodia

Italy China Tokyo

SingaporeMalaysia

South Africa

Kenya

NigeriaGhana

Combodia

Indonesia

Sri Lanka

Singapore (GS)

iMPLSiMPLS

Existing PoPs Upcoming PoPs

AustrailiaSou caiMPLS

IPL

IP

iMPLS

IPL

IP

Our Global Network Footprint

Diverse & Smart | Choice of 3 Paths on Every Route| y

India – ME –EU SMW4 , IMW, EIG, TEN

Atlantic

I di

Apollo, Hibernia, TAT14

India -Singapore

Singapore -J

I2i, i2i backup, SMW4

AAG APCN2 C2CJapan

Japan - US

AAG, APCN2, C2C

Unity, JUS, CUCN

East Africa Eassy, Seacom, TEAMS

West Africa Glo1, MainOne, WACS (p)

Global Transmission ServicesGlobal Transmission Services

Specialized India IPL Services

Global Ethernet Services

• from E1 to Waves

• Cable & Route

• 134,000 route Kilometers of Fiber

• EoSDH

• EPL, EVPL (MEF &Diversity

• IRU,& Leased Offerings

• 1500 SDH PoPs

• 94 cities local access

, (Aligned)

• Standard & Managed Ethernet

• Half circuit & Full circuit offering

• Protected & unprotected offering.\

access• 8 global exit

routes

Ethernet

offering.\• Interconnects

with all major global players

Global Transmission Services: Fresh & Flexible

C GComprehensive New Network & Latest Submarine Assets

End-End Global Coverage in over 50

Countries

Diversity on Every Leg;Capacity Range:

- E1 to 10GDiversity on Every Leg; Abundant Capacity

E1 to 10G- SDH & Ethernet

- Short Term to IRU

Deeper not just wider

• Diverse Backhaul networks – Singapore ,

OwnershipI2i, SMW4,

IMEWE, EIG, AAG, Unity,

Europe, HK, US, Japan

• POPs across regions, 17 global POPs by year end

G, U y,SJC, Eassy

• Multi Service Platform –Transmission, MPLS, IP, Ethernet

N t G ti f ll

airtelGlobal

Network

PartnershipsAJC, RNAL,

TEAMS, PIPE

TerrestrialIndia Network, China, Nepal,

Pakistan, Bhutan, India

Transit• Next Generation fully redundant Equipment

Assets

Transit

ssetsTAT14,

Hibernia, Apollo,

APCN2, EAC, TEN

MPLS NetworkMPLS NetworkSurat

Ludhiana

PuneKuala Lumpur

Tokyo

ManilaBangkok

Ti 3 P P

Tier 2

Jaipur

Bhopal

Chandigarh

L k

AHM

MumHK

LA

F kf t

Tokyo

NNI

ColomboTier 3 PoPs

Sydney

Taipei

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Lucknow

Ranchi

Kolkatta

DEL

Frankfurt

PAR

NY

CoreMoscow

Amsterdam

Rome

Vizag

Hubli

Vijaywada

HYD

CHE

LONNNIToronto

São Paulo

Mexico City

SIN Tier 3 PoPsTrivandrum

Ernakulam

Nagpur

Raipur

BLR

ChicagoDallas

Cairo

DubaiTier 2Under deployment

Johannesburg Tier 3 PoPs

Planned 2010

130 Operational PoPsOperational Tier 2 PoPsPlanned 2010

Operational Core PoPs

Quality Practices• ISO 9001:2000 Certified Company• ISO 27001 Certified NOC Operations

TL 9000 C tifi d NOC• TL 9000 Certified NOC• TL 9000 Certified Network Planning &

Designing in Aug’08Using 6 Sigma and 5S methodology• Using 6 Sigma and 5S methodology

• Highest ICE (Process compliance) score across in Airtel

• Highest ESAT (Employee Satisfaction)• Highest ESAT (Employee Satisfaction) score across Airtel for last two years (Q12 score more than 90 percentile).

66σσ5S 66σσ5S

Bharti Airtel Ltd…International Projects

A Leading Telecom & Media Service Provider in India

We Implement and Manage Communications Network OnlineWe Implement and Manage Communications Network, Online

Business, Media Solutions and connectivity solutions for

Enterprises, Media Companies and Telecom Service Providers

Building & Managing Telco Networks

Nepal Telecom

Spice Nepal

MTC Vodafone Bahrain

Saudi Inteltec Saudi

MS Telecom Angola

Chinguitel Mauritania

Dialog Srilanka

Srilanka Telecom

A lif C b di

Sudatel Sudan

DU

STC

Telecom Seychelles

Moroctel, Morocco

S t l M liApplifone Cambodia

Nepal Satellite Telecom

MiR Telecom

STC

Streamlink, Kuwait

Sotelma , Mali

Africell, Burundi

Lacell BurundiMiR Telecom

BanglaTrac

Lacell, Burundi

Lifecell, Madgascar

32 Countries , 100+ Projects

Building Media Solutions

Jamuna TV

R TV

Agape Associate

Eureka TV

Sagarmata TV

Mauritius Broadcasting C tiMasranaga TV

Somoy TV

M h TV

Corporation

Mohana TV

3 Countries , 10+ Projects

International Project Offerings

Media ServicesSatcom Solutions Media Services• Media Distribution Services

• Media Integration

Satcom Solutions• Turnkey Solutions

• Professional Services Media Integration

Services

• Media Management Services

Services

•Global Connect Services

Services

Managed Network Services• NOC Optimization ServicesNOC Optimization Services

• NOC Transformation Services

• Integration ServicesIntegration Services

Satcom Solutions

Turnkey Services Professional Services Global Connectivity

Carrier and Enterprise Networks

Turnkey Services• Consultancy• Design• Supply

I t ll ti d

Professional Services

• VSAT NOC Outsourcing• VSAT Network Auditing

Global Connectivity

• Satellite IPLC• Internet Services

• Installation and Commissioning• Operation and Maintenance

• Consultancy• Unified NMS

• Voice Termination• Satellite Bandwidth• Global Connectivity

•Tele education & Medicine

Project ManagementProject Management

System Integration

Carrier Networks

Turnkey Services for building satellite networks GSMsatellite networks, GSM

connectivity's, Voice and Internet backhauls.

Global Connect Services

Professional Services for i d i i i h

Global Connect Services Voice and Internet backhauls.

operating and maintaining the satellite networks, GSM

connectivity's, Voice and Internet backhauls.backhauls.

26

Solutions &Case StudiesCase Studies

Case Studies – Satellite NOC Saudi Inteltec (Saudi Arabia)• Services offered

• Consultancy Services• Program Management• Network Support ServicesNetwork Support Services

• Duration – 5 years• Achievements

S f l b i i f d i d t• Successful submission of design documents• License obtained• Hub installed with 3500 remotes• Operations running with 25 member team

Case Studies – Sudan NetworkSudasat (Sudan)

• Services offered

• Design of VSAT Network

• Program Management

• Technical Support Servicespp

• Operations and Maintenance

• Project Duration 2 Years• Project Duration – 2 Years

• Ongoing Project

Case Studies – Telecom Namibia

Telecom Namibia (Namibia)

• Services offered

• Program Management

• Technical Support Services

• Operations and Maintenancep

• Project Duration – 1 Year

• Ongoing Project• Ongoing Project

Case Studies – Telecom Seychelles• Bharti Airtel has implemented a turn key solution for International Voice

Termination for Telecom Seychelles from Seychelles to India.

Thi i l d V i T i i Bh i Ai l d I S i f GPRS• This includes Voice Termination to Bharti Airtel and Internet Services for GPRS Services in Seychelles.

Agilis 200 Watt Norsat LNB

Intelsat IS 902

Codan 40 Watt RCU, LO: 7300 Mhz

Agilis 200 Watt, LO: 7375 Mhz

Norsat LNB, LO: 5150 Mhz

Norsat LNB, LO 5150 Mh

E1 Signalling Type : SS7 E1 Signalling TS : 1

Andrew 4.5m Prime Focus Antenna

Andrew 4.5m Prime Focus Antenna

G.703 Interface

Main E1 Link 1, Card

Main E1 Link,

G.703 Interface

Voice E1 Card Whatsup PC, Mumbai

LO: 5150 Mhz

Voice E1 Card

Card

Nerul LDS DDF LDS Mux ADC

MALAD MALAD Seychelles TLS (Trans Local S it h)

SeychellesLDS DDFSWITCH Switch)

Mumbai, India

Case Studies – Tashi Infocomm• Bharti Airtel has implemented a turn key solution for International Voice

Termination for Tashi Infocomm from Bhutan to India.

Thi i l d V i T i i Bh i Ai l d I S i f GPRS• This includes Voice Termination to Bharti Airtel and Internet Services for GPRS Services in Bhutan.

Enterprise Services

MPLS/Metro Ethernet NetworkI t ffi ti it• Interoffice connectivity

Satellite based Networks:• Bank & ATM connectivity• E- Learning and Tele Medicine

GSM based solutions:• E- governance• Special Projects:

• Airport Authority• Embassy connectivity

• Vehicle tracking• Blackberry based applications

33

Satellite Based -Enterprise Services

SCPC Network

Shared VSATRural Telecommunication connectivity SCPC Network

Air traffic control communication -

Interconnection of diverse

i il bl ll h

for Internet, Voice & VC & Multicast

Streaming applications.

Interconnection of Customer network equipments available at all the

Airports

Video conference connectivity

using VSAT as last mile connectivity

for MPLS .

E-learning setup for University / Base

Defense Application using Secure

Data & Voice connectivity

Education / Educom for Studio &

classroom interconnectivity.

Tele Medicine Solutions for providing

Medical facilities to remote hospitals

34

Case studies Special project - AAIThe objective of interconnection of

diverse Air traffic control communication

equipments available at all the Airports

under the Airports Authority of India in

the country.

Network design offers dual satelliteNetwork design offers dual satellite

operation feature and redundant RF

equipments at all critical Airports.

The network facilitates voice, fax,

exchange of aeronautical comm.

Messages, networking of Radar, RCAG

channel remote monitoring VC &channel, remote monitoring, VC &

Satnav

Interconnection of diverse Air traffic control communication equipments available at all the Airports

Case studies E LearningE learning setup for Manipal university

E-learning setup for Manipal university for

Studio & classroom interconnectivity

E-learning setup for Manipal university

Studio & classroom interconnectivity.

The Remote classroom connects over the

VSAT link to number of Studios placed inVSAT link to number of Studios, placed in

Bangalore, Mangalore & Mumbai.

The classroom interconnectivityThe classroom interconnectivity

Provides a two way communication channel

between students & teachers at the Studio.

Studio connectivity to Bangalore hub is

offered over dedicated leased circuit & over

IP VPN links.

Case Studies – Oil and Gas• Bharti Airtel has implemented a turn key solution for the International Data

Connectivities for Reliance from Tanzania and Kenya to Mumbai.

• Bharti Airtel provides support through its highly skilled technical partner in Tanzania and Kenya.

INTELSAT 902 (62 E)INTELSAT 902 (62 E)

Leased LineLeased Line

Bharti Airtel TeleportRemote Site at Tanzania & Kenya

Head Office

Bharti Airtel TeleportTanzania & Kenya

Case Studies – Banking and Financial• Bharti Airtel has implemented a turn key solution for the International Data

Connectivities for State Bank of India from Nepal to India. The connectivity is id d f l b h d N lprovided for several branches spread across Nepal

• Bharti Airtel has implemented and is currently providing support through its highly skilled technical partner in Nepal.

INTELSAT 902 (62 E)

Head Office – Primary Site

MPLS Leased LineDR Site

Remote Sites at Nepal

Bharti Airtel Teleport

Media Solutions

Media Solutions

Media Distribution Services

Media ManagementServices

Media IntegrationServicesServices

• Broadcast

Services

• Playout Solutions • Mobile TV•Digital Satellite News

Gathering•Turn-around •Media Storage Gathering• Production

• Studio Setup

Project ManagementProject Management

System Integration

Media Distribution ServicesBroadcast Teleport TV up linking facility to uplink in MPEG-2, MPEG-4, SD, HD,

DVB-S, DVB-S2 standards from own and partners teleport across globe.

Uplink Service

Contribution ServiceValue Added Service Contribution ServiceValue Added Service

Turnaround Service

40

Media Distribution Services41

Media Distribution ServicesTurnaround solutions to facilitate the broadcasters to reach their content from

hi l l ti t th hi l l ti th W ldone geographical location to other geographical location across the World.

ContentProviders

Media Managementg

Playout Services for ybroadcaster who can give its

channel a unique look.

Programs can be run without

Media Storage solution for the broadcaster’s older tape

base content to tapeless gmanual intervention on 24 x 7

basis.

pcontent..

42

Media Integration Services43

Media Integration Services

Mobile TV Setup for 3GMobile TV Setup for 3G GSM operator.

Digital Satellite News Gathering (DSNG) for

capturing live event for News channelsDirect To Home (DTH) channels.

Production and Studio Setup for

( )setup for new operators for SD/HD transmission

Production and Studio Setup for setting up SD/HD TV channels

with Ingest, Play out, PCR, Studios.

Case Studies – Broadcasting Earth St ti i B l d hStation in Bangladesh• Bharti Airtel has implemented a turn key solution for Broadcasting Earth Station in

Bangladesh for R TV and Somoy TV.Bangladesh for R TV and Somoy TV.

• Bharti Airtel has implemented this two sites in stipulated timelines which has given the early movers advantage to customers.

Case Studies – DTH setup for ATN, T iTanzania• Bharti Airtel has implemented a turn key solution for the complete DTH setup

including Bandwidth. The total project was divided in 2 phases. 1st phase for 16including Bandwidth. The total project was divided in 2 phases. 1st phase for 16 channel and 2nd phase for 14 channels.

• Bharti Airtel has given the unique design which helps ATN to launch DTT services and also the DTH services with the same equipment.

Managed Network Services

Optical Transport, Core IP & MPLS, Broadband & Access

NetworkMonitoring

Network Engineering

N t k l i

Operations Support

• Proactive monitoring•Circuits•Network

• Trouble ticket

• Network planning• Capacity

Management• Network

• Provisioning• Configuration• Field support• Service DeliveryTrouble ticket

management• Fault Management

Network optimization

Service Delivery• Change Management

NOC services

Professional Services Solution (Onsite, offsite & Hybrid model)

Technical Support Services

Project Vision:

Continuous N t k

Network AuditTransmission

Network AuditIP/MPLS Network Network

OptimizationIP/MPLS Network

Robust Network

Cost Efficiencies & Customer Satisfaction

NOC Effi i &

Training, Coaching

Business

Quality Practices

5S & 6 Sigma Efficiency & Effectiveness Robust

Integrated ProcessesTools, Maximum

Automation

Transformation

Global CertificationsTL9000

Inbuilt self sustained quality system

Automation

Overall objective – Enriched customer experience, Higher productivity from existing staff and better cost efficiencies

47

Managed Service Offerings

Customers Sub Categories Network Types

Professional • Network Audit & Optimization Services

Services (PS)

NOC S i

MEA & SEA

•Full Telecom Service Providers with Terrestrial

• Project Management Services

• Consultancy Services

•Transmission ( SDH, DWDM, Fiber,)• Data &NOC Services

(NS)

with Terrestrial Infrastructure

•ISPs & Broadband Service Providers

• Onshore NOC Management

• Offshore NOC Management

Data & Broadband (IP/MPLS, DSL)•Backbone & Access Networks• Enterprise

Integration Services (IS)

•Submarine Cable Systems

• Network Deployment

• Turn Key solutions

• OSS/ NOC Integration

Networks

48

y

Case Study – VOIP Network Deployment

Applifone (Cambodia)• Services offered

• Designing of the VOIP Gateway for 8E1s of PRIand ISDN each with ISUP support

• VOIP Infrastructure• Satellite Gateway• Procurement and Delivery • Installation and Commissioning• Installation and Commissioning

• Project Duration – 6 months• Achievements

• Successful deployment of the VOIPSetup for international telephony

Case Study – Triple Play Network deployment

• Client- EITC (DU)• Project: Network Installation OutsourcingProject: Network Installation Outsourcing• Project Scope

– Active Equipment deployment for broadband and access networknetwork

– Frame Contract signed for 2 years – 1.1Million Equipments will be deployed

Project Management Team of 19 will be deployed– Project Management Team of 19 will be deployed– Project kick-off in April-08– 36 different models of equipment for IP, MPLS, SDH,

DWDM and voice network will be deployed– DWDM and voice network will be deployed.

Case Study – NOC Services Saudi Telecom Company (Saudi Arabia)Services offered:

• NOC Services, Professional Services – NOC Assessment

NOC process re engineering– NOC process re-engineering– Quality practices implementation– OSS assessment & integration– Network Audit & Optimization– Skillset assessment & training– Assistance in NOC Operationsss s a ce OC Ope a o s

• Network Type- Transmission, IP/MPLS Backbone network

Case Study – NOC Services STC MOI (Saudi Arabia)Services offered:

– Enterprise IP MPLS NOC Design & Build up – NOC process buildup– Centralized NMS– Centralized NMS– NMS integration with third party– SLM Reporting– Customised Solution independent onTechnology & Vendor

• Network Type- IP/MPLS Backbone network & Enterprise

Case Study – R NOC ServicesBT Global (India Network)• Services offered: NOC services

P ti M it i f V i d MPLS t k (BT I di )• Proactive Monitoring of Voice and MPLS network (BT India)• Fault Management & Trouble Ticket Management• Alarm Managementg• Inventory Management

• Duration – 2 years & ongoing• Achievements• Achievements

• 100% SLAs compliance in last 2 years• Successful integration & synchronization with BT global

NOC tools & processesNOC tools & processes

Services Life-cycle

Network

NetworkEvolutionOPERATE

Network Design and Engineering

Networkoptimisation

Procurement

Operations & Maintenance

Project Management

Fibre DeploymentTesting & Service

g

Fibre Deployment

Equipment Installation

Service Delivery

ESTABLISH

Services Coverage

Support to Network Planning and

Small and medium business customers

Support to Operations

Network Deployment

Planning and Design

Turn-key solutions

NETWORK SEGMENTSNETWORK SEGMENTSBackbone network

Regional and metropolitan network

SDH/DWDM IP, MPLS NetworkDSL

NETWORK SEGMENTSNETWORK SEGMENTS

TechnologiesTechnologies

Access networkLarge

business customers

metropolitan network DSLNOCVSAT

TechnologiesTechnologies

Residential customers

Service delivery& process& process

Service Delivery Process Setup

Bharti Sets Up Process

Pilot Run & Execute

STUDY SERVICE MATRIX/ RESOURCES PILOT RUN OPERATIONS

• Study Customer network,

• Share Monitoring parameters&

/SLA

Define:• Scope• Responsibility

Matrix

• Manpower• Connectivity• Tools integration• Training

• Test Run

Finalize:• Service Matrix

• Process into production

• Dashboards and Matrices parameters&

plan with Customer• Define Set-up

required

Matrix• SLAs• Service Matrix

• Training • Service Matrix• Monitoring

Parameters

Service Delivery Process

Bharti Adopt Customer’s Processes

AdoptionBharti Adopt Customer s Processes

Transition Plan & Execute

STUDY OPERATIONS STUDY

Detailed Study• Customer network,

SERVICE MATRIX/SLA

Define:• Scope• Responsibility Matrix

RESOURCES

• Manpower• Connectivity• Tools integration

PILOT RUN

• Test Run

Finalize:

OPERATIONS

• Process into production

• Dashboards and M t i network,

• Existing Processes• Tools

p y• SLAs• Service Matrix

g• Training • Service Matrix

• Monitoring Parameters

Matrices

AirtelAdvantage

Our Success Stories – International

Successfully completed 65 Plus projects overseas• Network Installation, Commissioning and Integration• Network Operations & Management• International Gateway Services• Network Consultancy and Optimization• Data Centre Management• Disaster Recovery Solutionsy• VOIP solutions• Project management

“600,000+ Man Days Experience”In international projectsp j

Global Support System• Bharti Airtel’s Global Support System provides support to most of the part of the

Globe through its Channel Partners, who are highly skilled technical experts.

• Bharti Airtel has a tie-up with Channel Partners in Asia, Middle East and Africa who will be assisting in setting up and maintaining Customer Network.

• Through the Channel Partners, the projects are executed at a quick pace.g , p j q p

Why Bharti Airtel?

Financial, Systems & ProcessesProject Management Technical Aspects

1. 8 Billion sales turnover in 20072. ISO 27001, 9001 Certified

NOC services.3. TL 9000 Certified NOC.4. Six Sigma Quality Initiatives.

1. Pre-defined High Availability Designed Solution.

2. Design Review Committee finalizing the Technical Solution.

1. Online tracking portal2. Cross functional team.3. Weekly meetings and

reports.4. Proactive communication

5. Process Driven Systems. 3. 365+ International Carrier Interconnects.

4. Stringent SLA’s incorporated support maintaining high uptime.

5. Predefined SLA’s for communication.

6. Escalation mechanism

• “Business at Ease” is the motto in handling such large turnkey projects

More queries?qContact :

Aditya BhallaAditya [email protected]+91 9810401577+91-9810401577

thank youthank you