PowerPoint Presentation

BUSINESS ETHICS

IN

AIRLINES INDUSTRY

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CREW MEMBERS

NISHA VARGHESE12309A0003

ROHIT THAKUR12308A0001

GANESH SHINDE12308A000

GANESH JETHE12308A000

SAMEER SAWANT12308A000

What is Ethics

Ethics is a code of behavior that a person is expected to follow. In business and legal ventures, this means behaving in a proper and professional manner. This includes providing customers with confidential meetings and fair treatment.

What is Business Ethics

Business ethics (also corporate ethics) is a form of applied ethics or professional ethics that examines ethical principles and moral or ethical problems that arise in a business environment. It applies to all aspects of business conduct and is relevant to the conduct of individuals and entire organizations.

AIRLINES INDUSTRY - A SERVICE INDUSTRY

The Airline industry came into existence during the 17th centuries.

Origin of Indian aviation industry can be traced back to the year 1912.

Air travel remains a large and growing industry. It facilitates economic growth, world trade, international investment and tourism and is therefore central to the globalization taking place in many other industries

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BACKGROUND OF THE INDUSTRY

India has the private airlines as its key players

75% of the market share is owned by the private sector.

India is the 9th largest aviation market in the world.

TOP Players

MARKET SHARES

ETHICAL ACTIVITICS

Equal opportunities provides by kingfishers airline

Health and safety

Primary Education

Water Availability

ACHIECVEMENTS ON THE BASIS OF ETHICAL ACTIVITIES

UNETHICAL ACTIVITIES

Ticket of Kingfisher Airlines

Refund of Voucher issued in place of cancellation of tickets.

Unclear Excess Baggage Rules by Staff at the Counter

Refused to refund/issue another ticket.

Frequent Cancellation/Rescheduling of Flights

Contaminated Water Served on-board

Delay and non comfortable seats

Create Policies and Practices

Hire Right

Develop People's Understanding

Incent the Right Thing

Put Controls in Place

Build a Culture of Transparency, Openness, and Communication

Leadership Must Walk the Talk

Practices to Prevent Unethical Behavior

Kingfisher Airlines

.The king of good times

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Kingfisher Airline was establish in 2003. But It was started in 2005.

Kingfisher Head office Located in Ville Parle Mumbai But its

Registered office in Bangalore.

Kingfisher Has been Certified as being one of six Airlines in the

world to have a five star Rating from Skytrax.

By early 2012, the Airline losses of over7,000croreDue to Strike &

other Problem.

Domestic Destination 63 (2011)

International Destination -8(2011)

HISTORY

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MANAGING THE TRANSITION: KEEPING ALL STAKEHOLDERS

ENGAGED

Cut-throat fares, high fuel prices, and high taxes..

Air India was responsible for the cut-throat fares that started the price competition

which forced all the airlines to lower prices.

The domestic airlines are projected to report a combined loss of $2.5 billion

( 1,250 crore) by end of this fiscal (2011-12).

Strike Problem.

Cancellation of flights.

Lack of Management.

Dissatisfaction of Loyal costumer.

Increasing Loss Day by Day (Rs. 470 Crore 2011)

Problems...

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Suggestion to KFA Continue...

Meet the expectations of its customers so that they continued to patronize its products and services and also encourage others to do the same.

Keep it worthwhile for the suppliers of the necessary Resources to continue to do business with the organization.

Meet the aspiration of its employees so that they were motivated to contribute to the organization and also help attract and retain the necessary talent for future growth. And

Comply with expectation of the society/community both in terms of legal compliance as well as a good corporate citizen.

THANK YOU