ahmed-tawfik-resume-jan-2017
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Ahmed Tawfik- B.Sc of Electronics and Electrical Communication Engineering.- MBA- Egypt Tel: +20(106) 552 5326, +20 (111) 153 5534- Skype US: +1 (347) 708 0273- [email protected] , [email protected], [email protected]
Professional experience:
Employer: Huawei Technologies Egypt (from NOV 2012)Position: Senior Application and Software EngineerDuties and Responsibilities: Acting as customer service engineer to work on customer trouble tickets regarding any problem
or inquiry regarding the application and resolve them within the agreed SLA.Areas of expertise Telecom VAS products: SMSC, MMSC, RBT, VMS, MCK, MCN…etc.
Telecom Billing, CRM, Mediation, Provisioning, Rating, Roaming.Technologies and Tools Programming with PRO*C/C++, Java, Shell scripting, SQL/PLSQL, using Notepad++,
jDeveloper, Netbeans, Toad for Oracle, and MS Visual Studio. Using IBM Clear Case as the source control tool.
Employer: International Turnkey Systems – Global Delivery Center (ITS-GDC) (from JUL 2010 – NOV 2012)
Position: Senior Functional SpecialistDuties and Responsibilities: Acting as customer service engineer to work on customer trouble tickets regarding any problem
or inquiry regarding the application and resolve them within the agreed SLA. Resolution includes but not limited to new feature design and development, and fixing bugs. Using the Remedy ticketing system and utilizing the ITIL v3 framework.
Areas of expertise Telecom Billing, CRM, Mediation, Provisioning, Rating, Roaming.Technologies and Tools Programming with PRO*C/C++, Java, Shell scripting, SQL/PLSQL, using Notepad++,
jDeveloper, Netbeans, Toad for Oracle, and MS Visual Studio. Using IBM Clear Case as the source control tool.
On-site live support: Zain KSA (2010), MTN Sudan (2011)
Employer: International Turnkey Systems – Global Business Services (ITS-GBS) (from MAY 2007 – JUL 2010)
Position: Analyst ProgrammerDuties and Responsibilities: Supporting the development projects while and after going live, Resolution of the tickets
includes but not limited to missing feature design and development, and fixing bugs.Areas of expertise: Telecom Billing, CRM, Mediation, Provisioning, Rating, Roaming.
Programming with PRO*C/C++, Java, Shell scripting, SQL/PLSQL, using Notepad++, jDeveloper, Netbeans, Toad for Oracle, and MS Visual Studio. Using MS Visual Source Safe as the source control tool.
Projects: Zain KWT Re-numbering (2007): increasing the length of the MSISDN to 8 instead of 7 digitsZain KWT TABS Upgrade (2009): Supporting the implementation team by fixing bugs and introducing solutions.
Self-development:
- Building a market place using Opencart solution: finished but not used.- Building a website for missing people and stuff in Egypt ( مصر. .still under development :(مفقود- Learning web development.
Areas of Expertise:Page 1 of 3
Telecom: BSS/OSS, CRM, Provisioning, Mediation, Billing, Rating.Web Development: HTML5, JavaScript, JQuery, CSS3, E-commerce, REST APIs, Bootstrap, and Code IgniterUnix/Linux Administration: Server-Side scripting : KSH, PERL, and OO PHP (MVC)
Operating systems: Redhat, CentOS, and Oracle OS 10.Servers: Apache webserver, DNS, Squid Proxy, FTP, SFTP, SSH, and Linux Firewall (iptables)
Database Administration: MySql, Mango DB, and some Oracle.
Professional Certificates:
- TOEFL IBT, Score 86 (APR 2014)- ITIL Foundation V3 (Jul 2011)- UML training at ITIDA. (May 2009)- CCNA (JAN 2009), CISCO code: CSCO11019009
Education:
ESLSCA business School MBA (2013 – 2016)- Accounting for Managers- Business Research Methods for Managers- Contemporary Management- Cross Culture Communication & Negotiation- Entrepreneurship- Financial Management- Human Resources Management- International Business Law- Investment & Portfolio Management- Leadership- Managerial Economics- Marketing Management- Operation & Supply Chain Management- Project Management - Quantitative Business Analysis- Strategic Management
Information Technology Institute (ITI) IT Diploma in Software Development and Unix/Linux Administration (2006-2007), for detailed courses list, please see Next section.
Cairo University – School of Engineering BSc. Of Electronics and Communication Engineering. (2000 – 2005)Mainly Electronics and Communication engineering, Mathematics, and some Computer courses.
Mobile: 01065525326 Email: [email protected]
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ITI Main courses:
- Unix Shell Scripting- Solaris System Administration- Advanced Solaris Administration- Solaris Network Administration- Linux System Administration- Network Security- Unix System Programming- Unix Network Programming- X-Window Programming with Motif- Java Programming
- Advanced Java Programming- JSP & Servlets- Java Script- PHP- Extensible Markup Language XML- Oracle 10g Administration- Oracle 10g Application Server- Oracle 10g Forms- SQL, PLSQL on Oracle 10g Engine.
Some graduate academic courses:
Computer Architecture Single Processor, Superscalar Processor, Very Long Instruction Word (VLIW) Processor, Multithreading, Pipelining, Multiprocessor Interconnect, Multiprocessor Programming.
Very Large Scale IC (VLSI) Different kinds of FPGA, Industry trends, Very High speed integrated circuit Description Language (VHDL), Optimization of operation scheduling.
Computer Networks Packet and Circuit Switching, Delay + utilization calculations, Flow Control techniques, Queuing Discipline, Routing, Sub-netting, 10Mbps + 100Mbps +1000Mbps data-link and physical layers.
Computer Network Security Security Services and Treats, Cryptographic Techniques, Modular arithmetic, IPsec+ SSL+ EAP protocols, Mobile Security (A5, A3, A8 algorithms).
Real Time Systems Execution Time Prediction, RT Scheduling, Fault Tolerant, RT Communications, RT computer Networks.
Mobile: 01065525326 Email: [email protected]
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