Ahmed Ibrahim Tawfeek

Contact information: Mobile: 01063394441

Home: 02-26364412

Email: ahmed_berho_89@hotmail.com

Date of birth: 5/10/1989

Nationality: Egyptian

Address: 135 Gisr El Suez St.,Heliopolis,Cairo

Career Objective: Seeking a challenging career opportunity in a multinational

organization in the field of Information Technology. Where my skills

can be developed and further enhanced.

Education:

Graduated From Faculty of law, Ain Shams University, 2011.

Work Experience: Vodafone call center (PDC)(888) from Sept. 2011

Amer Group marketing coordinator Bank Audi august 2014

1- Assist customers with routine account-related such as: funds

transfers, stop payments, inquiries about bank deposit products and

service charges, inquiries about ATM and debit card usage and limits,

inquiries about checking and savings accounts transactions, inquiries

about funds availability, and check verification requests by third

parties.

2- Research and resolve customer problems, acting as the customer

liaison between other bank departments when necessary.

3- Research customer questions regarding electronic funds transfers

and initiate disputes when appropriate, including the completion of all

necessary documents and affidavits.

4- Cross-sell bank products and services based on customer needs in

accordance with the banks’ program standards.

5- Relate customer requests for service charge rebates to the assistant

vice president and vice president of operations.

5- Process necessary paperwork to rebate customer service charges.

6- Verify information on credit / ATM/debit card applications to the

information in customer database. Send exceptions to personal

banking counselors for corrections.

8- Balance customer checkbooks.

9- Perform customer requested research, including printing statement

and check copies.

10- Input, maintain and/ or delete ATM, debit cards and credit cards

within system.

11- Transfer funds to cover customer overdrafts as directed by bank

operations.

12- Notify and Contact customers to notify them that check orders

and/or cards are ready to pick up at the bank.)

Computer skills:

Awarding ITLMicrosoft Certified IT Professional (MCITP). International computer

Extensive knowledge of internet technology).

Excellent command of

Microsoft office Package

Interpersonal & Communication skills: Presentation & Reporting skills.

Negotiation skills.

Ambitious and Self-Motivated.

Creative and innovative mentally logistic skills.

Working efficiently as a member of Teamwork.

Hard worker & Work under pressure

Language Skills: Arabic (Mother tongue)

English (very good)

Personal Information: Marital Status: Single

Military Service: Postponed

Driving License & Car: Available

References are available upon request.