Ahmed El Sayed EzzatMobile: - +2 0122 548 1541

E- mail : Dedo7070@Yahoo.comE-mail : Dedo7070@Gmail.com

Dear Sir,

I would like to thank you for giving me the opportunity to introduce my qualifications and experience wishing it would meet your expectations.

My objective is to work in a challenging position in a progressive organization, which utilizes and develops my skills to the fullest.

Yours truly,Ahmed Ezzat

Personal Data Name: Ahmed El Sayed Ezzat HawashGender: MaleAddress: 4 Sayed Gomaa Street, Toukh, QaliubiaCountry: EgyptDate of birth: 24 / 01 / 1977ID. Number: 1401693Marital Status: MarriedMilitary Status: CompletedEducationStatus: - GraduatedFaculty: - ArtsDepartment: - English Language and LiteratureYear of Graduation - 1999 Language SkillsArabic Mother TongueEnglish Fluent (Written & Spoken)Spanish Fair (Written & Spoken)German Fair (Written & Spoken) Computer Skills

* Win95 - 98 - 2000 - XP – Vista – Linux * Microsoft Office 97 - 2000 - 2003 : - (Word - Excel- PowerPoint) * Internet programs & Networks : - Very Good* Fidelio program for hotels : - Very Good* OnQ program for hotels : - Very Good* HotSos Service Opimization ProgramPersonal Skills * Dynamic, fast learner, self-motivated and high-energy professional with excellent analytical, communication and interpersonal skills utilized to

develop strong working relationships with clients and team members.* Excellent Knowledge in computer Hardware, Software& troubleshooting.

Work Experience

1) 01 / 01 / 2013 to dateAs Front Desk Shift leader at Conrad Cairo Hotel (*****)2) 15 / 10 / 2011 till 01/01/2013As Front Desk Concierge at Conrad Cairo Hotel (*****)3) 15 / 10 / 2002 till 01/02/2011As Guest Service Supervisor and Operator at Conrad Cairo Hotel (*****)

4) 01/ 2009 - 9/2010 As Sales Manager at Engineering Consultant Company ( Part Time )

5) 01/ 2000 - 9/2002 As Assistant Manager at Modern center for Translation ( Part Time )Job Description* Translation*English Courses.

6) 1999 - 2001 As English Translator at The Armed Forces (Air Force Head Quarter) Job Description* Translating (Bright Star Project)* Delivering Courses for students in the Air Force institutes* Translated several military books

*The most prominent translated book is (Phoenix Over The Nile).*Have an experience in documentation and secretary.

7) 1998- 2000 As Pharmacutical Sales Representative at Dental Group Company

Training Courses*Telephone Answering Technique.*Effective Listening.* Business Etiquette*Be my guest*Creating an empowering environment*Who’s got your keys*Fire prevention*First aid &CPR certification*Avian flu awareness*Zero Defect.*Hospitality Program*Handling Guest Complaints*H-Honors*Reading Guest*Etiquette Of Conversation*Total Quality Management*Service Culture Standard*Fire Training*Bomb Threat*Solve It Now*Leadership@Hilton1 at The Hilton University*Proactive leadership* Management Awareness Program*Accomplished ( 20 Courses) YTD in different areas with Hilton University E -Learning *Training Technique Course*Train the trainer * HILITES (Hilton International Lessons in Teaching Effective Supervision)

Certificates

* Top Upseller of the Front Desk Up-selling program 2013* Top Upseller of the Front Desk Up-selling program 2014* Top Upseller of the Front Desk Up-selling program 2015*No1 in HHonors Enrollment 2013* No1 in HHonors Enrollment 2014*No1 in HHonors Enrollment 2015* The Luxury of Being Yourself Award 2012 from Hilton Worldwide* The Luxury of Being Yourself Award 2012 from Hilton Worldwide* Nearly 150 Certificate of Service excellence ( Guest Experience )* Many Certificate of Honesty

* Certificate Of Exellence from Hilton Spirit*Certificate Of Exellence Five Years In Conrad Cairo Hotel* Certificate Of Exellence Ten Years In Conrad Cairo Hotel * Hilton Property Management-Check In* Hilton Property Management-Basic Skills* Hilton Property Management-Basic Guest Functions* Hilton Property Management-Check Out* Hilton Property Management-Lost And Found* The Service Champion 2007 In Conrad Cairo Hotel* Leadership Certificate* Train The Trainer Workshop* Translated Books In The Armed Forces* MS Office 2000 Certificate* Engilsh Translation Certification* English Instructor Certification*Many Thanks Letters From The GM Conrad Cairo Hotel*Many Thanks Letters From The GM Hilton worldwide

References & Recommendation Letters

* References and copies of all certificates are available upon request

*Finally I want to thank you for the time you have given my c.v. , And I hope my qualifications will meet your requirements.