ahmed resume -grd-
TRANSCRIPT
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Ahmed Medhat Ahmed Bassiouny 26, Melsa Buildings, Nasr City, Cairo.
Mobile: 002 01006 758 758
E-mail: [email protected]
E-mail: [email protected]
Objective
Highly dynamic and hardworking seeking an appropriate role where I can expand my knowledge, gain
Experience and to apply skills obtained and utilize them for self-development, as well as the growth and
benefit of the organization.
Education
Graduated 2012 High School Degree: El-Sheikha Fatima Language School (FLS).
Graduated 2016 Bachelor Degree: Business Information System
The Canadian International College (CIC), Cairo, EG.
- Grade Very Good.
Courses
2006 - 2007 Hardware Fundamentals course from Institute of Systems and
Information (S.I.S).
2012 - 2013 Business Association Consulting (MBA) course from The American
University in Cairo (AUC).
2014 - 2015 An IT Pro Guide (Dev Ops)from Microsoft Virtual Academy
Experience
2015 - 2016 Technical support Job Shadowing from Orange Egypt - Smart Valley.
Sep 2016 Customer Care at Xceed Outsource co. (Account GB Auto) - Smart Valley.
Nov 2016 CC representative Small medium enterprise agent (SME) at Vodafone Egypt–
Zahraa maddi Tower.
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Area of Expertise
Knowledge of installation, troubleshooting and configuration of PCs and software.
PC hardware, peripherals and Microsoft desktop OS Broadband service.
Backup systems Microsoft Exchange and Active Directory
Internet services (mail, web, anti-spam)
Object Oriented Development principles
Having a good understanding of virtualization technologies i.e. VMware Infrastructure.
Strong Knowledge in Linux operating system
Creating, cloning Linux Virtual Machines, templates using VMware Virtual Client 3.5.
Good knowledge in customizing and compiling the Linux kernel according to the requirements.
Evaluate, install, test, configure, maintain, tune, and troubleshoot Solaris, Red Hat Linux
operating system software and third party commercial off-the-shelf (COTS) products with
primary responsibility being for the UNIX operating systems.
Strong knowledge of relational database design and implementation.
Database analysis.
Data administration, management, analysis, and data cleaning.
Database experience: Oracle and MS Access.
Data warehousing systems.
Data communication / Mobile communication.
Query resolution.
Computer networks and servers.
LAN/WAN networks.
Cisco router.
Windows Server (2008).
IT Technician Network Administrator.
Network Security Administrator.
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Key Skills and Competencies
Knowledge of Windows 7/8/10, Linux, UNIX, Mac and Software Simulation etc.
Well versed with M/S Office.
Writing progress and statistical reports for supervisors and managers.
Diagnosing hardware & software faults
Testing and evaluating new technology
Proficiency in the troubleshooting and resolution of all client queries.
Communicating technical information to non-technical personnel.
Good problem solving skills along with the ability to maintain calm under pressure.
Ability to deliver time-saving solutions to tight deadlines.
Ability to respond to pressure and meet tight deadlines.
A methodical and structured approach to problem solving.
UML Diagrams Maintainer.
Personal Details
Date of Birth: 11.11.1992
Nationality: Egyptian
Gender: Male
Military Status: Postponed (until-2021 )
Languages
Arabic (Fluent-Mother Tongue),
English (Good),
Italy (Fair).
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Personal Skills
Learning
Attention to detail.
Fast learning.
Focused
Leadership
People skills
Friendly personality
Time management
Evaluating
Self-Motivated.
Problem solving
Troubleshooting
Very Good Communication Skills
Analytical
Customer service skills
Having a passion for providing excellent customer service.
Customer focused and keen on exceeding expectations.
Self-starter and enjoy working in a team with other passionate professionals.
References
References are available on request.