ahmed attia cv - dubai
TRANSCRIPT
Ahmed Attia Abdel Tawab Dubai, UAE Mobile: +(971) 526955065 /+(971)502266227 E-mail: [email protected]
Objective
Is to obtain a challenge position where I can apply my studies and experiences. Also, to gain a new skills and experiences in atmosphere of collective action.
Highlights
Strong work ethics – High level of integrity and moral standards.
Communication skills – Excellent interpersonal, networking, presentation, persuasion, influencing, negotiation and closing skills. Works effectively in a collaborative environment.
Self-starters, responsible and self-motivated with positive attitude and tolerance. Strong organizational and time management skills. Thinks strategically and analytically, multitasks and prioritizes.
Education:
- B.Sc. Of Commerce – June 2010, Ain Shams University, GPA 68.7/100.
Professional Experience :
First Gulf Bank ( FGB ) [Jan2015-Till now]
-As Credit Card Sales officer .
Implement the detailed sales plans to achieve his target.
Attends meetings for reviewing sales performance.
Follows leads from other clients who may have interest in using the credit cards.
Represent the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank.
RTA Call Centre [Dec 2013 – Jan 2015]
-As Call Center Representative
Determines requirements by working with customers.
Answers inquiries by clarifying desired information;
researching, locating, and providing information.
Fulfills requests by clarifying desired information; completing transactions; forwarding
requests.
Maintains call center database by entering information.
National Bank of Egypt (NBE) [2012-2013]
-As Credit Card Sales officer .
Describes the terms of use for the cards and the prices.
Attends meetings for reviewing sales performance.
Follows leads from other clients who may have interest in using the credit cards.
Assists clients in resolving complaints about the credit cards that may arise during card
use.
Demonstrates to the buyers how the credit card is used.
Citibank Egypt [2010 -2012]
- As Credit Card Sales officer.
Maximizing products sales to reach set targets by probing customer needs.
Implement the detailed sales plans to achieve his target.
Planning daily calls and visits to ensure achievement against targets.
Promoting the bank’s services and products through direct and cross selling to achieve the bank’s goals and increase its market share in those products.
Maintain the relationship with the customers and work constantly on improving it, and ensure that service quality exceeds customers’ expectations and fulfils their needs on a level that ensures preserving those customers.
Represent the bank in the exhibitions & campaigns that the bank conducts to reflect the best image of the bank.
Certified Training Experience :
Bank misr – head office : - Foreign exchange reserves (forex) – customer services department.
- Credit Management – Queries department - Record all customer payment queries and disputes. - Provide the customer with a progress report and revised timescale.
English course at Ministry of Defense language Institute.
Accounting principles course at Ain Shams University
Computer Skills :
Microsoft Office : International Computer Driving License.Programming : Visual C++ , Visual Basic.
Computer Maintenance : Excellent Knowledge (Hardware & Software).
Languages :
Arabic : Mother tongue English : Native
Personal Details :
Date of Birth : 17/08/1989Marital Status : Single Nationality : Egyptian Military Service : ExemptedVisa Status : with Residency Visa (Transferable ) Driving License : Valid in (Egypt & UAE)
References available upon request