agile learning in a 2.0 world: how to enable informal learning at scale
TRANSCRIPT
Agile Learning in a 2.0 World: How to Enable Informal Learning at Scale
Brian Taliesin, Director of Product ManagementIntrepid Learning Solutions
November 18, 2010 2:00pm ET / 11:00am PT
#Agile2
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Brian Taliesin
Director of Product Management
Intrepid Learning Solutions
206‐838‐9330
Today’s Presenter
If you plan to tweet about this webinar…
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#Agile2
Focus of Today’s Webinar
Why agile learning
How organizations are using
Five‐step approach
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What is “Informal Learning”?
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What do you think informal learning is?
Enter your response into the Q&A box…
Continuous learning that takes place independent of instructors or formal courses through social,
collaborative or on‐demand tools that allow learners and experts to share content with one another.
Informal Learning Content
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Recent Research Findings
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What do you believe holds back knowledge workers in your organization?
Information overload leads to paralysis
Source: Bersin & Associates, 2010
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What about your knowledge workers?
Poll: What do knowledge workers in your organization struggle with most?
A. Lack of effective tools (e.g., search) to find the info
B. Frequent changes make it difficult to find the most current info
C. Overwhelming volume makes it difficult to keep track of what’s useful
D. Inconsistency in format/sources makes it difficult to digest
E. Other: Please enter your response into the Q&A box once poll closes
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SHOW RESULTS
Q3 2010: Impact of the Economy on Learning (ASTD LXCI)
Budget tightening requires technology support
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Best application of informal learning
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POLL: For what business problem does informal learning work best?
A. Product training
B. Channel partners and distributors
C. New employee orientation
D. Leadership training
E. Compliance
SHOW RESULTS
Best application of informal learning – Results
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N = 98
Performed Sept 2010110 participants21 industries
Why use technology for informal learning?
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N = 108
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Five Steps
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1. Measure and learn
2. Supportworkflow
3. Select appropriate technology
4. Deliver relevant content
5. Leverage best practices
Informal (Agile) Learning Best Practice Model:Five Design Steps for Better Outcomes
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User Scenarios and Solutions
A. Product training
B. Channel partners and distributors
C. New employee orientation
D. Leadership training
E. Compliance
Applying Informal Learning to Business Problems
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A. Product training
B. Channel partners and distributors
C. New employee orientation
D. Leadership training
E. Compliance
Meet Mateus Cauã, Distributor of Medical Devices
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Client Solution Executive
São Paulo, Brazil
Challenges
Challenges:• Certification requirements of manufacturer
• Increased competition
Needs:• Place to share best practices
• Ability to learn from consultants and product management team at the manufacturer
• Short‐form client‐ready materials
Channel Enablement
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Channel Enablement: Globalization
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Channel Enablement: Certification Tracking
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Channel Enablement: SEO and Social Networks
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Channel Enablement: 5‐Step Approach
Measure and Learn • Brand initiative• Certification program
Support Workflow • Sharing• Customer ready materials
Select Appropriate Technology • Search Engine Optimization• Social networking
Deliver Relevant Content • Respond to requests• Expert sessions• Localization
Leverage Best Practices • Checklists and implementation guides• User‐generated materials
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Meet Jim Randall, New Sales Associate at Showcase Wireless
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Retail Sales Associate
Cherry Creek Mall in Denver, Colorado
Challenges:• Get ready for the holiday sale season
• Overwhelming number of devices to know about
Needs:• Always‐on, fast access to info about devices
• Ability to instantly connect with experts
• Ability to learn on‐the‐go, during downtime
New Employee Orientation and Onboarding
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New Employee Orientation : 5‐Step Approach
Measure and Learn • Time to performance• Lower attrition
Support Workflow • On the floor and selling!• Mentor and secret shopper
Select Appropriate Technology • Mobile and tablet • Register Browser Enabled• Facebook generation
Deliver Relevant Content • Gaming• Team building and store
competition
Leverage Best Practices • Video sharing
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Meet Anne Peterson, Supply Chain Management Exec
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Senior Director of Operations
Cincinnati, Ohio
Challenges:• Nighttime work activities have grown
• Tactical execution plus strategic performance planning
• Not enough hours in the day
• Generic management content doesn’t apply
Needs:• Wants to communicate with peers
• Wants knowledge transfer to next generation
Leadership Training
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Leadership Training: 5‐Step Approach
Measure and Learn • Situation specific• Measure “return on people”
Support Workflow • Different experiences• Lack time
Select Appropriate Technology • Expert networks• High‐touch • Talent management system
Deliver Relevant Content • Localized• Customized and blended
Leverage Best Practices • Involve executive leadership• Maintain freshness
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Which scenario resonates most for you?
POLL: Which user scenario resonates most for you?
A. Channel Enablement
B. New Employee Onboarding
C. Leadership Training
D. Other (type in Q&A Box)
SHOW RESULTS
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Continuing the Conversation
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Brian Taliesin
Director of Product Management
Intrepid Learning Solutions
206‐838‐9330
Questions & Discussion
POLL: What do you think the biggest challenge will be for learning organizations in 2011?
Poll: What would you like to learn more about?
A. Adapt quickly to support changes in business (i.e., being relevant to the business)
B. Meet high demand for leadership development (i.e., grooming high potentials)
C. Maintain and build organizational IP
D. Evaluate and implement the right learning technologies
E. Measure the impact of informal learning
F. Other (please enter your suggestion directly into the Q&A box)
SHOW RESULTS
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Brian Taliesin
Director of Product Management
Intrepid Learning Solutions
206‐838‐9330
Thank You!
www.intrepidls.com1.877.866.4457
Twitter: @IntrepidLS
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