agents in network and service management (p712)

Agents in Network and Service Management (P712)

Stephen Corley (BT)

IS&N’98DOT’98 Workshop

Heidelberg, 1-2 September 1998

DOT’98 Workshop


Objective

- To understand the practical implications and benefits of applying agent technology to Telecommunications Service and Network Management

DOT’98 Workshop


Case Studies

Software Problem Management

Configuration Management for Multi-party Co-operative Work

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Software Problem Management

Using Agents

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DOT’98 Workshop


Bugs

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BugsPatches

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BugsPatches

File notfound!

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BugsPatches

New & ImprovedVersion X+1!

File notfound!

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BugsPatches


UserDifficulties

File notfound!

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BugsPatches


Incompatibilities

UserDifficulties

File notfound!

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Maybe agents can help!

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Network Berlin

London

Turin

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How can agents help?

1. Desktop/on-line help agents

2. Automated diagnosis and repair

3. Support for helpdesk technicians

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DOT’98 Workshop


JPEG

MPEG

WAV

DOT’98 Workshop


RTF

base64

JPEG

MPEGZIP

TAR

GZIP

uuencode

WAV

DOT’98 Workshop


RTF

PDFPS

HTML

base64

JPEG

MPEG

PS

Framemaker

SGML

VRML

XLS

PPT

TXT

DOC

ZIP

TAR

GZIP

uuencode

WPG

WAV

DOT’98 Workshop


RTF

PDFPS

HTML

XML

GIF

TIFMIME

base64

JPEG

MPEG

Format notrecognised!

PS

Framemaker

SGML

VRML

XLS

PPT

TXT

DOC

ZIP

TAR

GZIP

uuencode

RAS

WPG

BMP

WAV

WMFTGA PNG

PSD

PIC

DOT’98 Workshop


MHA

User AEnvironment

User B Environment

MHA

KeyMHA: Message Handler

AgentCHSA: Content Handler

Search AgentCHPA: Content Handler

Provider Agent

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MHA

User AEnvironment

User B Environment

MHA

(email+PS)




Provider Agent

DOT’98 Workshop


MHA

User AEnvironment

User B Environment

MHA

(email+PS)

(resend in W6/DOC)




Provider Agent

DOT’98 Workshop


MHA

User AEnvironment

User B Environment

MHA

(email+PS)

(resend in W6/DOC)

(sorry)




Provider Agent

DOT’98 Workshop


MHA

User AEnvironment

User B Environment

MHA

(email+PS)

(resend in W6/DOC)

(sorry)




Provider Agent

CHPA

CHPA

CHPA

CHCH

CH

DOT’98 Workshop


CHPA

MHA

User AEnvironment

User B Environment

CHPA

CHSA

CHPA

MHA

CHSA

(email+PS)

(resend in W6/DOC)

(sorry)

CHCH

CH




Provider Agent

DOT’98 Workshop


Implementation

JavaJava Intelligent Agent Componentware

(JIAC)UNIX Internet

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Technician Supported

ProblemSolving

DB

ProblemSolving

DB

ProblemSolving

DB

London

Turin

Berlin

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Problem Solving DB

DBDB

(fail)

AEA AEA

Alter Ego Agent (AEA)

Database Agent (DBA)

DBA

DBA

DOT’98 Workshop


Problem Solving DB

DBDB

(fail)

AEA AEA

Alter Ego Agent (AEA)

Database Agent (DBA)

DBADBA

Diagnostic Search Agent (DSA)DSA

DOT’98 Workshop


Problem Solving DB

DBDB

Arrange Meeting

AEAAEA

DBA

DBA

DBA

AEADSA

slight

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Implementation

JavaVoyager Version 2 Beta 1Case-based reasoningUNIX Internet

DOT’98 Workshop


Interworking

DB

AEA

DBA

DSA

MHA

User Environment

Problem ResolutionTechnician Environment

CHSA

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Configuration for Multi-party Co-operative Work

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Network

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Maybe agents can help!

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ServiceProviderAgentsPersonal

CommsAgent

NetworkProviderAgents

Network

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NPANPA

NPA

NPANPA

SPA

SPA

PCA

Request

Negotiate

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NPA

NPA

NPA

SPA

SPA

PCA

Offers

ProvisionalBooking

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NPA

NPASPA

PCA

Accept

Sign

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NPA

NPASPA

PCA

Notify

Notify

Network

Activate & Manage

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ImplementationJavaVoyager Version 2 Beta 1,

OrbixWeb 3.0, Visibroker 3.1 Ilog Rules for Java 1.0, JESS 4.0Bongo 1.1NetMeetingUNIX, Windows Internet, ISDN (P715 ESP)

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Summary

- Automated

- Technician Supported

Configuration Management

Problem Management

PrototypingExperiments

and Experiences

ResultsandRecommend-ations

Now Q199

DOT’98 Workshop


Conclusioninteraction with

human users

search

strategies

automated

problem solving

co-operation

among agents

contract

negotiation

integration with

traditional AI techniques

interaction with

host resources

software distribution

diary management

security

Network andService

Management

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DOT’98 Workshop


How complex can a mobile agent be?

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How do agents find each other?

Is there anyoneout there?

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Agent Oriented Design Versus

Agent Oriented Implementation

a) “request connect A B”b) message (“request connect A B”)c) request (connect A B)d) connect (A B)

agents in network and service management (p712)

Documents