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15 Industrial Parkway, Burlington, VT 05401 RideGMT.com RideGMT.com802-864-2282
Green Mountain Transit
AGENDA Green Mountain Transit Board of Commissioners
April 17th 2018, 7:30 a.m. 15 Industrial Pkwy, Burlington, VT 05401
The mission of GMT is to promote and operate safe, convenient, accessible, innovative, and sustainable public transportation services in northwest and central Vermont that reduce congestion
and pollution, encourage transit oriented development, and enhance the quality of life for all.
7:30 a.m. 1. Open Meeting
7:31 a.m. 2. Adjustment of the Agenda
7:36 a.m. 3. Public Comment
7:40 a.m. 4. Consent Agenda* • March 20th, 2018 Board Meeting Minutes (pages 3-6)• Check Register (pages 7-19) • Finance/Grants/Capital Projects Report (pages 20-29)• ADA and Broker Services Report (pages 30-31)• Maintenance Report (page 32)• Operations Report (page 33)• Planning Report (page 34)• Marketing and Public Affairs Report (page 35)• IT Support, Administrative Support, Training
and HR Report (page 36)
7:45 a.m. 5. Board Business • Strategic Plan• Board Elections
7:50 a.m. 6. NextGen Update
7:55 a.m. 7. Customer Service Survey Update (pages 37-40)
8:15 a.m. 8. Medicaid Discussion
8:25 a.m. 9. RouteMatch/RouteShout Update
8:45 a.m. 10. Audit RFP Update
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15 Industrial Parkway, Burlington, VT 05401 RideGMT.com RideGMT.com802-864-2282
Green Mountain Transit
8:50 a.m. 11. GM & Committee reports • General Manager Update• Finance Committee: Next scheduled meeting is May 8th @ 8 am.• Leadership Committee: Next scheduled meeting is May 10th @ 2:30 pm.• Operations Committee: Next scheduled meeting is May 7th, @ 9:30 am.• Strategy Committee: Next schedules meeting is May 7th @ 8:30 am.• Commissioner Comments and Announcements
9:05 a.m. 12. Rural Operators Negotiations (Possible Executive Session)
9:30 a.m. 13. Adjourn
Next GMT Board meeting date: May 17th, 2018 @ 7:30 am.
NOTES: * Indicates an action agenda item.• Persons with disabilities who require assistance or special
arrangements to participate in programs or activities are encouraged tocontact John Robinson at 802-540-1746 at least 48 hours in advanceso that proper arrangements can be made. Hearing disabled patronscan contact GMT through the Vermont Relay Service (711).
• Free transportation to and from GMT Board Meetings is availablewithin the GMT service area. To make advance arrangements, pleasecall GMT’s Customer Service Representatives at 802-864-2282.
• Municipal Clerks: Please post this public meeting notice pursuant toAct 78 of the Acts of the 1979 Vermont Legislature. Thank you.
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In the 2017 Audit Report, Commissioner Dimitruk, not Chair Kaynor, seconded the motion. Under the 2017 Audit Report, change 'asterisk' to 'finding'. Under Treasurer election, change 'every' to ·ever' in reference to Commissioner Dimitruk's work on the GMT Board of Commissioners. Under Jeffersonville Commuter, Chair Kaynor attended the Cambridge Town Meeting in Jeffersonville, not the Jeffersonville Town Meeting.
Commissioner Sharrow inquired about the $43,000 for disposal of soil in the Check Register. Mr. Sousa, General Manager, stated the $43,000 was for the last trips to dispose of soil; soil disposal is a work in progress.
Chair Kaynor stated the Planning Report included the GMT Urban Customer Service Rider Survey Results were well documented and provide good information. Chair Kaynor asked for a short presentation on the results and how they work with NextGen at the April 2018 GMT Board Meeting.
It was asked how faulty fare boxes are affecting revenue and ridership counts. Mr. Moore, Director of Maintenance and Planning stated that issues were experienced with mostly third party passes. Drivers continued to do manual passenger counts in both urban and rural areas, making for minor disruptions.
Commissioner Waninger asked if action was being taken to address the deficit. Ms. Daley, Director of Finance and Grants, stated that the maintenance of the aged fleet largely contributes to the deficit. In FY 19 twenty-nine vehicles reach their useful life and we only expect State funding for ten new vehicles. Commissioner Waninger seconded that, saying riders have recently expressed frustration with buses breaking down due to mechanical issues and the inconvenience associated with that. Commissioner Waninger appreciated Ms. Daley and Mr. Sousa proactively looking into this and would like to see how this tracks with NextGen recommendations.
Chair Kaynor entertained a motion to approve the Consent Agenda as amended, moved by Commissioner Spencer and seconded by Commissioner Pouech. Approved
5. Employee IntroductionsMr. Sousa introduced GMT's new Senior Transit Planner, Ms. Kennedy, to the Board of Commissioners.The Board of Commissioners welcomed Ms. Kennedy.
6. NextGen UpdateMr. Moore said Ms. Kennedy will lead the NextGen implementation process:
GMT met with representatives from St. Albans and Barre and held a public meeting in Barre.
The NextGen Advisory Committee; met last week. It was decided to restructure therecommendations into a three-phased approach: short term, expansion and aspirational. TheNextGen Advisory Committees' comments are due by March 21, 2018 and the next meeting isscheduled for April 10, 2018 to present the three-phased approach. Draft recommendations will bepresented to the GMT Board of Commissioners in May or June 2018.
7. Medicaid DiscussionLeadership at the Department of Vermont Health Access (DVHA) agreed to a meeting and is nowworking on a way to make transit aencies whole and find a way to support costs going forward.
8. Employee Survey Follow-up
Ms. Redalieu, Director of Human Resources, held feedback meetings in Burlington. Meetings in St.Albans and Berlin will be scheduled today. The largest takeaway so far is that communication hasvastly improved over the past year. Mr. Sousa has started conducting monthly Managers Meetingsto further foster communication.
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Ms. Redalieu has looked into what has stunted the internal growth of Bloomfire at GMT: Bloomfire emails were frequent and overwhelming, often leading to employees unsubscribing. Ms. Redalieu will ask employees to re-subscribe and fewer, more thoughtful posts will be made.
Secretary Barton asked if any comments had come about regarding the GMT Board of Commissioners. Ms. Redalieu stated no, but we can possibly add a question in the next survey.
9. Town Meeting Day ResultsMr. Sousa stated that on Town Meeting Day, all towns passed funding three to one. Chair Kaynor stated that staff being at the Town Meetings really raised support. Commissioner Moore stated it is increasingly important to articulate intangibles when speaking with towns.
10. Audit RFP and Contract*Thirteen firms requested the scope of work and two firms submitted proposals: RHR Smith & Company and Sullivan, Powers & Company. Both firms are equally responsive and qualified, the difference was cost; it came down to contract price. The Finance Committee recommended awarding a five-year contract to RHR Smith & Company.
Vice Chair Chittenden expressed concerns regarding auditor rotation and this was echoed by many of the GMT Board members.
Secretary Barton made a motion to approve awarding the contract, on a yearly basis, to RHR Smith & Company, pending reference checks by Ms. Daley, seconded by Commissioner Sharrow. Approved
11. GM & Committee ReportsGeneral Manager UpdateMr. Sousa stated the Route Shout 2.0 data import glitches have been taken care of and bay signs are being finalized.
Mr. Sousa is waiting on a Montpelier Downtown Transit Center meeting date.
The name change legislation has passed the House on the TBill and moving to the Senate.
Rural operator contract negotiations begin in April for a contract start date of July l , 2018.
Finance CommitteeFinance Committee discussed the RFP and Medicaid processes.
Leadership CommitteeLeadership Committee primarily discussed the General Manager Evaluation.
Chair Kaynor provided a reminder that Officers of the Board are up for election, effective July 1, 2018. Please communicate interest to Chair Kaynor.
Operations CommitteeOperations Committee discussed on-time performance, GMT's aging fleet, and ridership. Next Operations Committee meeting is scheduled for April 16, 2018.
Strategy CommitteeStrategy Committee did not meet.
Commissioner Comments and Announcements
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Document Date
Vendor ID Vendor Name Document Number Document Amount
2/26/18 V1467 Charles Schwab V1467 2018 0226 16,982.17 Retirement2/26/18 V265 ICMA V265 2018 0226 1,417.62 Retirement2/26/18 V266 IRS -‐ EFTPS V266 2018 0226 85,308.40 Federal Taxes2/26/18 V364 Vermont Dept of Taxes V364 2018 0226 11,025.92 State Payroll Taxes3/2/18 V1025 Alter, Charles 84430 287.81 Volunteer3/2/18 V1615 Anderson, Amy 84431 153.76 Volunteer3/2/18 V1412 Andrews, Mary 84432 33.80 3/2/18 V156 Anthony, Peter 84433 579.44 Volunteer3/2/18 V1601 Antillon, Jill 84434 39.24 3/2/18 V1607 Berry, Steve 84435 832.91 Volunteer3/2/18 V471 Constantine, Julia 84436 602.33 Volunteer3/2/18 V555 Ernst, Richard 84437 17.44 3/2/18 V1573 Fairbanks, Dori 84438 137.91 Volunteer3/2/18 V168 Fay, Carol 84439 31.62 3/2/18 V203 Ladd, Joyce 84440 107.94 Volunteer3/2/18 V205 LeBlanc, Alice 84441 64.32 3/2/18 V1397 McGinnis, Devan 84442 178.26 Volunteer3/2/18 V1594 McHugh, Daniel 84443 249.09 Volunteer3/2/18 V181 Owen, Helen 84444 1,426.47 Volunteer3/2/18 V1604 Pecor, Jessica 84445 68.68 3/2/18 V209 Pelkey, Linda 84446 30.52 3/2/18 V1611 Russin, Tina 84447 95.76 3/2/18 V1478 Starbuck, Pammella 84448 26.72 3/2/18 V1614 Vermont Ride Network, Inc. 84449 344.47 Volunteer3/2/18 V1324 Wales, David 84450 19.62 3/2/18 V1595 Waller, Marlys 84451 107.92 Volunteer3/2/18 V1549 Ware, Michael 84452 45.24 3/2/18 V853 Wilson, Thomas 84453 49.06 3/2/18 V1566 Wisell, David 84454 30.52 3/2/18 V944 Woodward, Patricia 84455 454.04 Volunteer3/2/18 V1045 Mead, Christopher 84456 68.00 3/2/18 V1165 Posner, Jordan 84457 50.85
3/2/18 V1541 Young, Robert 84458 128.40 Mileage and meal reimburse
3/2/18 V219 Aubuchon C/O Blue Tarp Financial, Inc.
84459 251.57
3/2/18 V696 BANG 84460 760.48 3/2/18 V1571 Bloomfire, Inc. 84461 450.00
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3/2/18 V1481 Blue Flame Gas 84462 419.20
3/2/18 V225 Burlington Electric Department
84463 1,143.46 5 Electric Bills
3/2/18 V226 Burlington Public Works-‐Water
84464 162.65
3/2/18 V1369 Capitol City Auto Mart Inc dba
84465 136.45
3/2/18 V851 Champlain Medical 84466 400.00 3/2/18 V293 Charlebois, R.R Inc. 84467 2,190.00 2 Tow Bills3/2/18 V220 Class C Solutions Group 84468 1,372.82 4 Part Invoices3/2/18 V374 Clear Choice Auto Glass, A 84469 260.00 3/2/18 V600 Cody Chevrolet 84470 1,886.37 10 Part Invoices3/2/18 V239 Cummins Northeast LLC 84471 3,437.72 2 Part Invoices3/2/18 V245 DRIVE 84472 42.00 3/2/18 V246 Duffy Waste & Recycling 84473 57.52 3/2/18 V250 Fisher Auto Parts 84474 4,276.40 27 Part Invoices3/2/18 V501 Flag Shop of Vermont 84475 113.00 3/2/18 V252 FleetPride, Inc 84476 953.22 3/2/18 V257 Gillig Corp. 84477 5,889.11 4 Part Invoices3/2/18 V259 Grainger 84478 1,136.88 2 Part Invoices
3/2/18 V260 Green Mountain Kenworth, Inc.
84479 1,206.21 3 Part Invoice
3/2/18 V1509 Lawson Products, Inc 84480 373.90
3/2/18 V473 Limoge & Sons Garage Doors, Inc.
84481 1,511.51 Repair
3/2/18 V702 Lincoln National Life Insurance Company, The
84482 12,269.73 Insurance
3/2/18 V693 MacMan Inc. 84483 20.88
3/2/18 V1475 Management Safeguards & Associates, LLC
84484 300.00
3/2/18 V275 McNeil Leddy & Sheahan 84485 1,490.50 Legal Invoice3/2/18 V1419 Middlebury Fence Co., LLC 84486 680.00
3/2/18 V1599 Miller, Holly & Bob 2017 Charitable Lead Trust
84487 1,872.72 Lease
3/2/18 V278 Mohawk Mfg. & Supply Co. 84488 638.09
3/2/18 V280 Mutual of Omaha Insurance Co.
84489 118.77
3/2/18 V792 Myers Container Service Corp.
84490 119.66
3/2/18 V349 NOCO Distribution LLC 84491 885.12 3/2/18 V950 Northern ToyotaLift 84492 37.41
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3/2/18 V223 O'Reilly Auto Enterprises, LLC
84493 54.26
3/2/18 V232 Petty Cash 84494 92.14
3/2/18 V408 Pitney Bowes -‐ Purchase Power
84495 250.00
3/2/18 V296 Rouse Tire Sales 84496 3,690.75 5 Part Invoices3/2/18 V854 S2Technology 84497 36.25 3/2/18 V297 Safety-‐Kleen Systems, Inc. 84498 167.26 3/2/18 V298 Sanel Auto Parts Co. 84499 396.90 3/2/18 V300 Seven Days 84500 1,166.50 Job Recruitment Ad3/2/18 V757 Spear, William 84501 300.00 3/2/18 V186 Tech Group, The 84502 450.00
3/2/18 V734Thermo King Northeast/Dattco 84503 1,166.37 1 Part Invoice
3/2/18 V1030 UniFirst Corporation 84504 412.87 3/2/18 V315 United Parcel Service 84505 27.38 3/2/18 V391 Verizon Wireless 84506 2,705.30 4 It Invoices3/2/18 V336 W.B Mason Co., Inc. 84507 293.99 3/2/18 V1080 Young, Michael 84508 71.98 3/2/18 V153 Alburgh Taxi EFT000000012967 2,250.60 Volunteer3/2/18 V974 Baker, Kristina EFT000000012968 94.85 3/2/18 V55 Boudreau, James EFT000000012969 768.64 Volunteer3/2/18 V1007 Bova, Wendy EFT000000012970 602.30 Volunteer3/2/18 V1150 Bruley SR, Mark EFT000000012971 973.02 Volunteer3/2/18 V548 Burnor, David EFT000000012972 537.41 Volunteer3/2/18 V1291 Callan, Linda EFT000000012973 683.59 Volunteer3/2/18 V60 Farr, Delores EFT000000012974 355.93 Volunteer3/2/18 V1586 Gross, Robert EFT000000012975 438.75 Volunteer3/2/18 V1117 Hall, John EFT000000012976 356.44 Volunteer3/2/18 V170 Hertz, Kenneth EFT000000012977 460.57 Volunteer3/2/18 V67 Jewett, Sheryl EFT000000012978 207.13 Volunteer3/2/18 V174 Langlois, Paulette EFT000000012979 535.74 Volunteer3/2/18 V1420 Lawyer, Ronald EFT000000012980 308.55 Volunteer3/2/18 V70 LeClair, Raymond EFT000000012981 416.46 Volunteer3/2/18 V71 Lightholder, Stephen EFT000000012982 184.23 Volunteer3/2/18 V74 Markham, Laurel EFT000000012983 196.77 Volunteer3/2/18 V75 Martin, Ronald EFT000000012984 717.84 Volunteer3/2/18 V1440 Menard, Leighanne EFT000000012985 175.00 Volunteer3/2/18 V1018 Metivier, Shelli EFT000000012986 647.46 Volunteer3/2/18 V1570 Murphy Sandra EFT000000012987 273.62 Volunteer
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3/2/18 V82 Parah, Donna EFT000000012988 512.95 Volunteer3/2/18 V83 Parah, Maurice EFT000000012989 909.15 Volunteer3/2/18 V86 Pike, Gail EFT000000012990 969.28 Volunteer3/2/18 V1605 Rinaldi, Michelle EFT000000012991 140.08 Volunteer3/2/18 V89 Sayers, Gail EFT000000012992 630.60 Volunteer3/2/18 V1236 Sayers, James EFT000000012993 323.28 Volunteer3/2/18 V93 Timm, Marta EFT000000012994 881.91 Volunteer3/2/18 V522 Turcotte, S Jeanette EFT000000012995 66.50 3/2/18 V97 Yandow, Dennis EFT000000012996 337.97 Volunteer3/2/18 V59 Armstrong, David EFT000000012997 25.00 3/2/18 V11 Asper, Sheryl EFT000000012998 229.98 FSA and Vision3/2/18 V14 Bruce, Judith EFT000000012999 148.57 FSA3/2/18 V29 Hirsch, Alain EFT000000013000 71.16 3/2/18 V124 Kimball, Matt EFT000000013001 565.77 Mileage 3/2/18 V49 Lyford, Frank EFT000000013002 411.20 FSA3/2/18 V35 McDonald, Pam EFT000000013003 25.00 3/2/18 V38 Moore, Jon EFT000000013004 163.32 DCAP3/2/18 V68 Vtrans 84509 9,432.60 Overpayment
3/9/18 V279 ABC Bus Companies-‐Muncie 84510 3,786.78 5 Part Invoices
3/9/18 V217 Airgas USA, LLC 84511 178.45 3/9/18 V1305 Allegiant Care 84512 203,996.40 Insurance3/9/18 V332 Alliance Bus Group Inc 84513 6,551.10 7 Part Invoices3/9/18 V214 AT&T Mobility 84514 176.32
3/9/18 V1334 Background Investigation Bureau, LLC
84515 138.00
3/9/18 V590 Barrett Trucking Co., Inc. 84516 367.14 3/9/18 V1481 Blue Flame Gas 84517 561.50
3/9/18 V225 Burlington Electric Department
84518 5,030.71 Electric Bill
3/9/18 V226 Burlington Public Works-‐Water
84519 130.42
3/9/18 V227 Burlington Telecom 84520 2,070.57 IT Invoice3/9/18 V293 Charlebois, R.R Inc. 84521 325.00 3/9/18 V235 Clark's Truck Center 84522 28.50 3/9/18 V220 Class C Solutions Group 84523 3,202.41 6 Part Invoices3/9/18 V1240 ClearChoiceMD 84524 62.00 3/9/18 V600 Cody Chevrolet 84525 1,898.13 6 Part Invoices3/9/18 V928 Conway Office Solutions 84526 155.02 3/9/18 V239 Cummins Northeast LLC 84527 200.75 3/9/18 V815 Curved Glass Distributors 84528 1,233.00 2 Windshield Invoices3/9/18 V241 D & W Diesel, Inc. 84529 6,874.45 4 Part Invoices3/9/18 V417 Dion Security, Inc. 84530 11.94 3/9/18 V250 Fisher Auto Parts 84531 1,970.85 14 Part Invoices
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3/9/18 V252 FleetPride, Inc 84532 1,365.23 5 Part Invoices3/9/18 V253 FleetWave Partners, LLP 84533 3,168.00 3 Radio Invoices
3/9/18 V799 Gauthier Trucking Company, Inc.
84534 297.96
3/9/18 V256 Genfare 84535 185.57 3/9/18 V257 Gillig Corp. 84536 2,317.25 5 Part Invoices3/9/18 V259 Grainger 84537 583.77
3/9/18 V260 Green Mountain Kenworth, Inc.
84538 250.50
3/9/18 V261 Green Mountain Power 84539 125.62
3/9/18 V262 Hall Communication, Inc. 84540 1,824.00 Advertising for mechanic
3/9/18 V328 Kirk's Automotive Inc. 84541 1,540.00 1 Part Invoice3/9/18 V1509 Lawson Products, Inc 84542 85.64
3/9/18 V473 Limoge & Sons Garage Doors, Inc.
84543 135.00
3/9/18 V273 MCI 84544 103.82 3/9/18 V274 McMaster-‐Carr 84545 74.49 3/9/18 V1068 Midwest Bus Corporation 84546 476.26 3/9/18 V278 Mohawk Mfg. & Supply Co. 84547 177.06 3/9/18 V283 Neopart LLC 84548 817.27
3/9/18 V284 New G.H. Berlin Oil Company
84549 13,245.33 13 Part Invoices
3/9/18 V822 NRC East Environmental Services, Inc.
84550 3,108.71 Hazard Waste Disposal
3/9/18 V223 O'Reilly Auto Enterprises, LLC
84551 1,066.94 4 Part Invoices
3/9/18 V1484 Parsons Environment & Infrastructure Group Inc.
84552 28.73
3/9/18 V291 Prevost Parts 84553 569.72 3/9/18 V864 Rick's Towing & Repair, Inc. 84554 1,750.00 4 Tow Bills3/9/18 V854 S2Technology 84555 37.50 3/9/18 V297 Safety-‐Kleen Systems, Inc. 84556 595.22 3/9/18 V298 Sanel Auto Parts Co. 84557 85.38 3/9/18 V299 SB Collins, Inc. 84558 34,401.54 Fuel3/9/18 V301 Sovernet 84559 1,135.22 IT Invoice
3/9/18 V302 Sports & Fitness Edge Inc. 84560 1,090.75 Employee paid Gym Membership
3/9/18 V312 Stowe, Town of 84561 544.90 3/9/18 V311 Teamsters Local 597 84562 8,807.00 Union Dues3/9/18 V1030 UniFirst Corporation 84563 481.10 3/9/18 V314 Unum Life Insurance 84564 604.10
3/9/18 V334 Vanasse Hangen Brustlin, Inc.
84565 4,485.03 Professional Services
3/9/18 V876 Vehicle Maintenance Program, Inc.
84566 333.81
3/9/18 V410 Vermont Gas Systems, Inc. 84567 560.30
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3/9/18 V1459 Vermont Information Consortium LLC
84568 270.00
3/9/18 V385 Vermont Offender Work Program
84569 3,410.00 3 Work Crew Invoices
3/9/18 V1073 Villanti & Sons, Printers Inc. 84570 2,840.00 Marketing Invoice3/9/18 V1497 Yawkey Family Inn 84571 60.00 3/9/18 V1080 Young, Michael 84572 389.00 3/9/18 V1585 Capital Reman Exchange 84573 14,150.00 Reman engine3/9/18 V303 SSTA EFT000000013005 25.00
3/9/18 V10 Vermont Office of Child Support
EFT000000013006 746.44
3/12/18 V1467 Charles Schwab V1467 2018 0312 17,023.76 Retirement3/12/18 V265 ICMA V265 2018 0312 1,418.42 Retirement3/12/18 V266 IRS -‐ EFTPS V266 2018 0312 86,705.73 Federal Taxes3/12/18 V364 Vermont Dept of Taxes V364 2018 0312 11,092.26 State Taxes3/16/18 V1025 Alter, Charles 84574 409.88 Volunteer3/16/18 V1480 Andrews-‐Ford, Sheri 84575 207.68 Volunteer3/16/18 V156 Anthony, Peter 84576 625.71 Volunteer3/16/18 V1607 Berry, Steve 84577 746.25 Volunteer3/16/18 V935 Bourbeau, Brittany 84578 133.51 Volunteer3/16/18 V1482 Cady, Duane 84579 133.03 Volunteer3/16/18 V471 Constantine, Julia 84580 238.2 Volunteer3/16/18 V554 Desarno, David 84581 36.523/16/18 V1450 English, Leslie 84582 63/16/18 V555 Ernst, Richard 84583 37.063/16/18 V1573 Fairbanks, Dori 84584 344.49 Volunteer3/16/18 V168 Fay, Carol 84585 19.643/16/18 V1516 Gagnon, Chaz 84586 255.6 Volunteer3/16/18 V203 Ladd, Joyce 84587 192.41 Volunteer3/16/18 V1310 Lavigne, Michelle 84588 53.423/16/18 V205 LeBlanc, Alice 84589 91.563/16/18 V1397 McGinnis, Devan 84590 236.05 Volunteer3/16/18 V1594 McHugh, Daniel 84591 198.95 Volunteer3/16/18 V211 Michaels, Carol 84592 25.083/16/18 V181 Owen, Helen 84593 1,632.41 Volunteer3/16/18 V1138 Pease, Charles 84594 205.92 Volunteer3/16/18 V1611 Russin, Tina 84595 92.883/16/18 V165 Sanborn, Raeline 84596 87.483/16/18 V1478 Starbuck, Pammella 84597 15.813/16/18 V1614 Vermont Ride Network, Inc. 84598 553/16/18 V1595 Waller, Marlys 84599 98.663/16/18 V1549 Ware, Michael 84600 53.973/16/18 V962 Williams, Kenneth 84601 74.883/16/18 V1566 Wisell, David 84602 21.83/16/18 V944 Woodward, Patricia 84603 533.61 Volunteer3/16/18 V216 Advance Auto Parts 84604 138.863/16/18 V332 Alliance Bus Group Inc 84605 54.78
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3/16/18 V219Aubuchon C/O Blue Tarp Financial, Inc. 84606 243.37
3/16/18 V224 Burlington Communications 84607 1,249.05 6 Radio invoices
3/16/18 V1227Burlington Public Works-‐NON Water!!! 84608 5,705.25 Repaired water line
3/16/18 V226Burlington Public Works-‐Water 84609 1,602.12 2 Water Bills
3/16/18 V228 C.I.D.E.R., Inc. 84610 17,781.47 E AND D3/16/18 V851 Champlain Medical 84611 2203/16/18 V293 Charlebois, R.R Inc. 84612 4503/16/18 V220 Class C Solutions Group 84613 691.83
3/16/18 V236Colonial Supplemental Insurance 84614 34.95
3/16/18 V238 Crystal Rock Bottled Water 84615 1403/16/18 V239 Cummins Northeast LLC 84616 55.133/16/18 V163 D & M Petroleum, Inc. 84617 2,380.50 1 Part Invoice3/16/18 V242 Danform Shoes 84618 251.93/16/18 V402 Fastenal Company 84619 91.663/16/18 V250 Fisher Auto Parts 84620 567.183/16/18 V252 FleetPride, Inc 84621 1,308.03 6 Part Invoices3/16/18 V256 Genfare 84622 146.63/16/18 V257 Gillig Corp. 84623 3,535.74 3 Part Invoices3/16/18 V259 Grainger 84624 389.13/16/18 V261 Green Mountain Power 84625 1,753.18 3 Electric Bills
3/16/18 V461 Green Valley Lock Locksmith 84626 403/16/18 V263 Heritage Ford 84627 760.583/16/18 V1204 Interstate Batteries 84628 451.21
3/16/18 V1283 Kelley Bros of NE, LLC 84629 7,781.88Replaced Office Doors
3/16/18 V328 Kirk's Automotive Inc. 84630 87.52
3/16/18 V473Limoge & Sons Garage Doors, Inc. 84631 1,831.70 1 Door Repair
3/16/18 V268 Loomis 84632 238.33/16/18 V270 Lowe's 84633 5.023/16/18 V1285 Loyer, Chris 84634 56.143/16/18 V1191 Lucky's Trailer Sales Inc. 84635 218.43/16/18 V278 Mohawk Mfg. & Supply Co. 84636 498.3
3/16/18 V284New G.H. Berlin Oil Company 84637 3,128.30 3 Part Invoices
3/16/18 V345 North, Kevin 84638 100 Shoe Reimbursement
3/16/18 V611Northwestern Occupational Health 84639 115
3/16/18 V223O'Reilly Auto Enterprises, LLC 84640 219.41
3/16/18 V594 Offset House The, Inc 84641 572
3/16/18 V863 P & P Septic Service, Inc 84642 1,766.75Pumped Bus wash bay
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3/16/18 V545 Pitney Bowes -‐ Leasing 84643 253.173/16/18 V291 Prevost Parts 84644 63.83/16/18 V915 Puzic, Aid 84645 90.483/16/18 V465 Queen City Printers, Ins. 84646 8433/16/18 V296 Rouse Tire Sales 84647 2,032.08 1 Tire Invoice3/16/18 V854 S2Technology 84648 72.53/16/18 V297 Safety-‐Kleen Systems, Inc. 84649 152.313/16/18 V300 Seven Days 84650 3593/16/18 V686 Shearer Chevrolet 84651 1,353.88 7 Part Invoices
3/16/18 V451Stowe, Town of Electric Department 84652 228.64
3/16/18 V734Thermo King Northeast/Dattco 84653 508.86
3/16/18 V1030 UniFirst Corporation 84654 317.473/16/18 V535 VAS Tools, LLC 84655 599.013/16/18 V1073 Villanti & Sons, Printers Inc. 84656 4,635.00 Marketing Invoice3/16/18 V336 W.B Mason Co., Inc. 84657 900.283/16/18 V569 Wall, Kimberly 84658 286.91 FSA3/16/18 V251 Wex Fleet Universal 84659 25,988.03 Fuel
3/16/18 V1227Burlington Public Works-‐NON Water!!! 84660 25
3/16/18 V153 Alburgh Taxi EFT000000013007 1,892.55 Volunteer3/16/18 V974 Baker, Kristina EFT000000013008 129.73 Volunteer3/16/18 V55 Boudreau, James EFT000000013009 480.24 Volunteer3/16/18 V1007 Bova, Wendy EFT000000013010 534.18 Volunteer3/16/18 V1150 Bruley SR, Mark EFT000000013011 1,098.83 Volunteer3/16/18 V1448 Buckley, Barbara EFT000000013012 81.213/16/18 V548 Burnor, David EFT000000013013 618.08 Volunteer3/16/18 V1291 Callan, Linda EFT000000013014 665.61 Volunteer3/16/18 V1575 Dudley, Myron EFT000000013015 271.47 Volunteer3/16/18 V60 Farr, Delores EFT000000013016 457.86 Volunteer3/16/18 V1586 Gross, Robert EFT000000013017 228.92 Volunteer3/16/18 V1117 Hall, John EFT000000013018 437.12 Volunteer3/16/18 V170 Hertz, Kenneth EFT000000013019 447.56 Volunteer3/16/18 V67 Jewett, Sheryl EFT000000013020 184.24 Volunteer3/16/18 V174 Langlois, Paulette EFT000000013021 485.05 Volunteer3/16/18 V1420 Lawyer, Ronald EFT000000013022 352.11 Volunteer3/16/18 V70 LeClair, Raymond EFT000000013023 554.89 Volunteer3/16/18 V1613 Lewis, Jean EFT000000013024 274.68 Volunteer3/16/18 V71 Lightholder, Stephen EFT000000013025 115.01 Volunteer3/16/18 V74 Markham, Laurel EFT000000013026 363.57 Volunteer3/16/18 V75 Martin, Ronald EFT000000013027 504.24 Volunteer3/16/18 V1440 Menard, Leighanne EFT000000013028 164.09 Volunteer3/16/18 V1018 Metivier, Shelli EFT000000013029 719.4 Volunteer3/16/18 V1570 Murphy Sandra EFT000000013030 161.35 Volunteer3/16/18 V82 Parah, Donna EFT000000013031 385.95 Volunteer3/16/18 V83 Parah, Maurice EFT000000013032 898.27 Volunteer3/16/18 V86 Pike, Gail EFT000000013033 765.29 Volunteer3/16/18 V1605 Rinaldi, Michelle EFT000000013034 37.06
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3/16/18 V691 Rogers, Robert EFT000000013035 182.16 Volunteer3/16/18 V89 Sayers, Gail EFT000000013036 699.89 Volunteer3/16/18 V1236 Sayers, James EFT000000013037 105.78 Volunteer3/16/18 V741 Steiner, Timothy EFT000000013038 65.43/16/18 V93 Timm, Marta EFT000000013039 950.59 Volunteer3/16/18 V522 Turcotte, S Jeanette EFT000000013040 233.28 Volunteer3/16/18 V97 Yandow, Dennis EFT000000013041 397.92 Volunteer
3/16/18 V11 Asper, Sheryl EFT000000013042 1,026.42FSA And Vision Reimbursement
3/16/18 V1182 Charissakis, John EFT000000013043 253/16/18 V29 Hirsch, Alain EFT000000013044 55
3/16/18 V38 Moore, Jon EFT000000013045 236.42FSA and Mileage Reimbursement
3/16/18 V137 Plante, Karen EFT000000013046 165 FSA Reimbursement3/16/18 V303 SSTA EFT000000013047 87,030.30 ADA
3/23/18 V10 Vermont Office of Child Support
EFT000000013048 746.44
3/26/18 V1467 Charles Schwab V1467 2018 0326 16,046.89 Retirement3/26/18 V265 ICMA V265 2018 0326 1,459.60 Reitrement3/26/18 V266 IRS -‐ EFTPS V266 2018 0326 87,483.84 Federal Taxes3/26/18 V364 Vermont Dept of Taxes V364 2018 0326 11,294.39 State Payroll Taxes3/30/18 V1423 Alling, Andrew 84662 45.78 3/30/18 V1025 Alter, Charles 84663 244.76 Volunteer3/30/18 V1615 Anderson, Amy 84664 31.62 3/30/18 V1480 Andrews-‐Ford, Sheri 84665 248.02 Volunteer3/30/18 V156 Anthony, Peter 84666 122.64 Volunteer3/30/18 V1099 Barnett, Wendy 84667 221.76 Volunteer3/30/18 V1607 Berry, Steve 84668 633.96 Volunteer3/30/18 V1482 Cady, Duane 84669 121.57 Volunteer3/30/18 V471 Constantine, Julia 84670 433.88 Volunteer3/30/18 V1573 Fairbanks, Dori 84671 43.60 3/30/18 V168 Fay, Carol 84672 75.76 3/30/18 V205 LeBlanc, Alice 84673 33.80 3/30/18 V1297 Lund, Theresa 84674 38.88 3/30/18 V1397 McGinnis, Devan 84675 50.70 3/30/18 V1594 McHugh, Daniel 84676 197.31 Volunteer3/30/18 V181 Owen, Helen 84677 1,341.37 Volunteer3/30/18 V1588 Provost, Meaghan 84678 30.96 3/30/18 V1478 Starbuck, Pammella 84679 37.06 3/30/18 V1595 Waller, Marlys 84680 86.66 3/30/18 V1549 Ware, Michael 84681 158.07 Volunteer3/30/18 V944 Woodward, Patricia 84682 466.59 Volunteer3/30/18 V1617 Boes, Jason 84683 118.91 Food reimbursement3/30/18 V1487 Chamberlin, Justin 84684 1,153.92 FSA Reimbursement3/30/18 V107 Costes, Chris 84685 24.09 3/30/18 V1354 Lavallee, Katie 84686 33.19 3/30/18 V129 Lawrence, Richard 84687 166.81 FSA Reimbursement3/30/18 V1365 Robinson, John 84688 9.95 3/30/18 V1233 Winnicki, Eugene 84689 179.94 Food reimbursement
15
3/30/18 V1541 Young, Robert 84690 190.75 Mileage Reimbursement
3/30/18 V279 ABC Bus Companies-‐Muncie 84691 2,187.49 4 Part Invoices
3/30/18 V316 Able Paint, Glass & Flooring Co.
84692 1,932.00 1 shelter glass repair
3/30/18 V332 Alliance Bus Group Inc 84693 226.00 3/30/18 V590 Barrett Trucking Co., Inc. 84694 189.90 3/30/18 V1481 Blue Flame Gas 84695 1,775.22 2 Propane Invoices3/30/18 V1610 Bolduc Auto Salvage, Inc. 84696 225.00
3/30/18 V224 Burlington Communications 84697 164.00
3/30/18 V225 Burlington Electric Department
84698 6,917.09 7 Electric Bills
3/30/18 V1231 Burlington Parks & Rec Dept.
84699 125.00
3/30/18 V226 Burlington Public Works-‐Water
84700 168.92
3/30/18 V981 Burlington, City of 84701 80.00 3/30/18 V229 Camerota Truck Parts 84702 1,534.65 5 Part Invoices3/30/18 V443 Central Vermont Chamber 84703 53.00 3/30/18 V851 Champlain Medical 84704 220.00 3/30/18 V293 Charlebois, R.R Inc. 84705 285.00 3/30/18 V220 Class C Solutions Group 84706 888.49 3/30/18 V1357 CleanPro, Inc 84707 599.46 3/30/18 V1240 ClearChoiceMD 84708 283.00 3/30/18 V600 Cody Chevrolet 84709 855.24 3/30/18 V238 Crystal Rock Bottled Water 84710 68.02 3/30/18 V239 Cummins Northeast LLC 84711 1,178.31 3 Part Invoices3/30/18 V241 D & W Diesel, Inc. 84712 2,580.60 1 Part Invoice3/30/18 V401 Dell Business Credit 84713 876.25 3/30/18 V245 DRIVE 84714 42.00 3/30/18 V246 Duffy Waste & Recycling 84715 57.52 3/30/18 V320 EM Cahill Company, Inc. 84716 302.94 3/30/18 V250 Fisher Auto Parts 84717 2,684.55 29 Part Invoices3/30/18 V252 FleetPride, Inc 84718 1,134.81 10 Part Invoices3/30/18 V1347 Foley Distributing Corp. 84719 1,450.08 8 part Invoices3/30/18 V394 Formula Ford Inc. 84720 704.67 3/30/18 V256 Genfare 84721 464.07 3/30/18 V257 Gillig Corp. 84722 2,068.22 5 Part Invoices3/30/18 V258 Gordon Stamp & Engraving 84723 27.70 3/30/18 V259 Grainger 84724 98.06
3/30/18 V260 Green Mountain Kenworth, Inc.
84725 419.10
3/30/18 V642 Haps Service Station Inc. 84726 670.00 3/30/18 V263 Heritage Ford 84727 1,227.09 1 Part Invoice3/30/18 V446 Janek Corporation, The 84728 1,955.00 1 Part Invoice3/30/18 V328 Kirk's Automotive Inc. 84729 4,138.05 4 Part Invoices
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3/30/18 V826 LaRoche Towing & Recovery 84730 350.00
3/30/18 V1509 Lawson Products, Inc 84731 313.08 3/30/18 V267 Lincoln Financial Group 84732 10.21
3/30/18 V1475 Management Safeguards & Associates, LLC
84733 750.00 voided 4/9/2018
3/30/18 V273 MCI 84734 152.48 3/30/18 V274 McMaster-‐Carr 84735 55.59 3/30/18 V275 McNeil Leddy & Sheahan 84736 666.67 3/30/18 V1068 Midwest Bus Corporation 84737 97.19
3/30/18 V1599 Miller, Holly & Bob 2017 Charitable Lead Trust
84738 936.36
3/30/18 V278 Mohawk Mfg. & Supply Co. 84739 141.36
3/30/18 V280 Mutual of Omaha Insurance Co.
84740 102.17
3/30/18 V792 Myers Container Service Corp.
84741 194.66
3/30/18 V283 Neopart LLC 84742 662.42
3/30/18 V996 New England Air Systems 84743 2,929.00 Repaired plumbing Problem
3/30/18 V284 New G.H. Berlin Oil Company
84744 5,320.44 6 Part Invoices
3/30/18 V1192 NS Corporation 84745 547.96
3/30/18 V223 O'Reilly Auto Enterprises, LLC
84746 711.06
3/30/18 V534 Omega Electric 84747 1,215.40 Repaired lights3/30/18 V993 Paws Trucking, LLC 84748 265.00
3/30/18 V289 People's United Businesscard Services
84749 3,921.71 5 Business Credit Cards
3/30/18 V291 Prevost Parts 84750 278.49 3/30/18 V1368 Prime Middlebury LLC 84751 183.33 3/30/18 V492 R&J Trucking 84752 625.00 3/30/18 V864 Rick's Towing & Repair, Inc. 84753 125.00 3/30/18 V296 Rouse Tire Sales 84754 198.35 3/30/18 V297 Safety-‐Kleen Systems, Inc. 84755 127.03 3/30/18 V298 Sanel Auto Parts Co. 84756 179.43 3/30/18 V299 SB Collins, Inc. 84757 72,715.27 Fuel3/30/18 V686 Shearer Chevrolet 84758 1,021.31 6 Part Invoices3/30/18 V757 Spear, William 84759 100.00
3/30/18 V1560 State Industrial Products Corporation
84760 117.70
3/30/18 V308 Steadman Hill Consulting, Inc.
84761 6,972.84 Consulting Invoice
3/30/18 V662 Stowe Area Association 84762 200.00 3/30/18 V312 Stowe, Town of 84763 312.89
3/30/18 V734 Thermo King Northeast/Dattco
84764 481.36
3/30/18 V1503 Thingtech, LLC 84765 19,000.00 Voided 4/9/20183/30/18 V313 Travelers 84766 154,144.00 Insurance
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3/30/18 V1030 UniFirst Corporation 84767 1,137.14 7 Uniform Invoices
3/30/18 V334 Vanasse Hangen Brustlin, Inc.
84768 2,682.78 Professional Services
3/30/18 V876 Vehicle Maintenance Program, Inc.
84769 60.93
3/30/18 V391 Verizon Wireless 84770 3,809.64 5 Tablets for the buses Invoices
3/30/18 V410 Vermont Gas Systems, Inc. 84771 6,503.83 6 Gas Bills
3/30/18 V1564 Vt Back & Body Care dba VT CDL Exams
84772 665.00
3/30/18 V336 W.B Mason Co., Inc. 84773 610.44
3/30/18 V352 Wiemann-‐Lamphere Architects Inc.
84774 6,960.62 Architect Consult
3/30/18 V1616 Kaynor, Chapin 84775 362.40 Reimbursement for Oct Flight
3/30/18 V153 Alburgh Taxi EFT000000013049 2,164.05 Volunteer3/30/18 V55 Boudreau, James EFT000000013050 45.78 3/30/18 V1007 Bova, Wendy EFT000000013051 587.06 Volunteer3/30/18 V1150 Bruley SR, Mark EFT000000013052 774.03 Volunteer3/30/18 V1448 Buckley, Barbara EFT000000013053 243.63 Volunteer3/30/18 V548 Burnor, David EFT000000013054 765.25 Volunteer3/30/18 V1291 Callan, Linda EFT000000013055 629.62 Volunteer3/30/18 V1575 Dudley, Myron EFT000000013056 331.41 Volunteer3/30/18 V60 Farr, Delores EFT000000013057 154.25 Volunteer3/30/18 V1586 Gross, Robert EFT000000013058 585.38 Volunteer3/30/18 V1117 Hall, John EFT000000013059 194.58 Volunteer3/30/18 V170 Hertz, Kenneth EFT000000013060 360.37 Volunteer3/30/18 V67 Jewett, Sheryl EFT000000013061 114.01 Volunteer3/30/18 V174 Langlois, Paulette EFT000000013062 624.03 Volunteer3/30/18 V1420 Lawyer, Ronald EFT000000013063 334.18 Volunteer3/30/18 V70 LeClair, Raymond EFT000000013064 402.82 Volunteer3/30/18 V71 Lightholder, Stephen EFT000000013065 249.10 Volunteer3/30/18 V74 Markham, Laurel EFT000000013066 482.94 Volunteer3/30/18 V75 Martin, Ronald EFT000000013067 431.74 Volunteer3/30/18 V1440 Menard, Leighanne EFT000000013068 230.02 Volunteer3/30/18 V1018 Metivier, Shelli EFT000000013069 431.64 Volunteer3/30/18 V1570 Murphy Sandra EFT000000013070 224.54 Volunteer3/30/18 V83 Parah, Maurice EFT000000013071 956.59 Volunteer3/30/18 V86 Pike, Gail EFT000000013072 690.05 Volunteer3/30/18 V1605 Rinaldi, Michelle EFT000000013073 44.70 3/30/18 V771 Sammons, Chandra EFT000000013074 63.24 3/30/18 V89 Sayers, Gail EFT000000013075 443.74 Volunteer3/30/18 V1236 Sayers, James EFT000000013076 411.57 Volunteer3/30/18 V741 Steiner, Timothy EFT000000013077 58.32 3/30/18 V93 Timm, Marta EFT000000013078 739.12 Volunteer3/30/18 V522 Turcotte, S Jeanette EFT000000013079 128.63 Volunteer3/30/18 V97 Yandow, Dennis EFT000000013080 307.43 Volunteer3/30/18 V1182 Charissakis, John EFT000000013081 122.73 FSA Reimbursement
18
3/30/18 V108 Daley, Michelle EFT000000013082 30.41 3/30/18 V29 Hirsch, Alain EFT000000013083 85.00 3/30/18 V437 Maric, Branko EFT000000013084 100.00 Shoe reimbursement3/30/18 V38 Moore, Jon EFT000000013085 224.61 Dcap Reimbursement3/30/18 V137 Plante, Karen EFT000000013086 35.97 3/30/18 V1446 M T Wallets, LLC EFT000000013087 2,700.00 Lease3/30/18 V303 SSTA EFT000000013088 42,588.83 E AND D
19
To: GMT Board of Commissioners From: Michelle Daley, Director of Finance Kim Wall, Grants Manager Matt Kimball, Capital Projects Manager Date: April 12, 2018 RE: Finance/Grants/Capital Projects
The finance and grants department along with Paul Bohne, Treasurer of the Finance Committee, evaluated the bids for the Audit RFP and have recommended to the Finance Committee that we award the bid to RHR Smith & Company based on unanimous results of the evaluation. The results of this RFP and the recommendation to award the contract to RHR Smith was presented at the last board meeting. At the request of the Board, staff went back and did a through reference check for RHR Smith, we randomly selected agencies to speak with and all references were positive. Staff prepared the award letter and sent that to RHR Smith on March 27, 2018.
Jordan Nelle has resigned as GMT’s Controller effective last Friday April 6, 2018. She has
accepted a position with the Champlain Valley School District as their Finance Director. Jordan’s talents will be missed here at GMT, but we wish her well in her adventure.
Staff has begun the process of completing the Grant Application for our funding in FY19, The application is due by April 27, 2018 with funding awards by May 28, 2018. Staff met with the VTRANS staff and we will be requesting the appropriate level of funding to ensure the continuation of our existing services. The FY18 5307 funding was announced, we lost one of the STIC factors ($185,000) related to the passenger miles. Staff is working now to apply for the grants that are available through the FTA TrAMS system.
We have submitted GMT’s FY19 indirect cost rate calculation for approval, which has been calculated as 9.15%. For comparison, our approved indirect cost rate for FY18 is 9.865% and in FY17 the rate was 9.55%.
Attached are the February 28, 2018 financials for your review. The total reconciled balance of the operating cash balance for the month ended February 28, 2018 is $1,938,890. For comparison, the balance at January 31, 2018 was $3,000,519.
The aged trade Accounts Receivable balance for February 28, 2018 was $1,722,347. This
balance is broken out as $1,466,104 attributable to the Urban Program and $256,243 attributable to the Rural Program. For comparison, the aged trade Accounts Receivable balance on January 31, 2018 was $6,435,273. The large balance in January was directly attributable to the amount receivable from VTrans for the Gillig buses. The combined aging details are as follows:
Current Month As of 12/31/17 Current $1,681,551 $2,039,864 30-60 Days 19,164 4,366,943 61-90 Days 3,394 7,772 91 and Over 18,238 20,694
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2 | P a g e F i n a n c i a l s M e m o C o n t i n u e d
As of the date of this memo, we have collected 50.35% in subsequent payments on the aged receivables in the 61 days and over categories. Balances remaining in those categories, after taking these payments into consideration, are as follows:
Hannaford 1,051.38 Villa Rehab* 3,234.17 VTrans 6,454.21 *Villa Rehab is a facility in St. Albans that has had some financial difficulties, we have been in touch with the Executive Director and assured that they will pay this balance in full, it will take them some time as they reorganize their business model. We have been receiving small payments periodically. The last payment was on 2/26/2018 in the amount of $2,194.
As we review the revenues and expenses for the month ended February 28, 2018, we use a benchmark to determine how well we are following our budget. We calculate this benchmark as the percentage of the budget that we’d expect to be earned/spent if all revenues and expenses were spent/earned equally over twelve months. Therefore we would expect to see budgets at 67% for the Fiscal Year to date February 31, 2018.
The Federal, State and Local Revenues for the Urban system are tracking within the
budgeted revenues. The Urban operating budget is adjusted at the end of each month to reflect a net of zero, which is due to our Federal Urban Formula Grant (5307) which, at best allows us to breakeven. The Rural operating budget does not have a similar grant to break even, and since the Rural grants are prepaid, each month we recognize the revenue as it is earned based on the earnings percentages from the previous year, “catching up” when the actual billing is reported. The trend for Rural grants has typically been lower earnings at the beginning of the fiscal year, with higher earnings in the winter months, which is perfectly aligned with what these statements are reflecting. The Rural system is currently showing deficit spending of approximately $291K. Through February our losses in the Medicaid program are $105K, the remaining $186K, is from our other rural transportation programs. In December we did a projection of program spending for 5311 Operating and CMAQ and we are targeting a year end deficit in the amount of $188K by year end. In our current budget we projected a shortfall (usage of fund balance reserves) in the amount of $149K. For both the rural and urban systems we know that the maintenance department is struggling to keep the aging fleet in good running condition. With the influx of the 12 new vehicles in the urban system we are hoping to see the stress on the fleet decrease some in the next few months. However, the same cannot be said for the Rural system. Based on the current age of the fleet averaging at 92% of its useful life, it is fair to say we are barely keeping our head above water to make pullout. We should’ve replaced 10 cutaways in FY18, with an additional 9 in FY19, unfortunately the funding at the state was not available so we are faced with needing to replace 29 vehicles in FY19. The State of Vermont has been awarded 2.6 million in 5339 grant funds for bus replacements throughout the State. Areas of note for the Operating Revenues include:
• Fares are trending slightly below the benchmark in both the Urban and Rural System. Fares will likely come in way under the budget this year. When putting the 12 new buses into service, we experienced issues with the new fareboxes not being able to read our fare media and therefore operated fare free for a number of days in December. The fareboxes were not fully functioning until the beginning of February. It has also been noted that there are several nonfunctioning fareboxes in the Rural system and fares are frequently not collected as a result of this. We are working on purchasing some fareboxes for simple fare collection to alleviate this problem.
Total due as of the date of this memo
$10,739.76
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3 | P a g e F i n a n c i a l s M e m o C o n t i n u e d
• Advertising – It is not expected that Advertising revenue will meet budget projections and will therefore fall way short this year. The Marketing Department is working on a mailer and some hand out information to give out at mixers, as well as expanding advertising opportunities to include spaces at the DTC to bolster more interest.
• Planning Revenue – For the Rural system this revenue is exceeding the budget by $8,000. We learned after the budget was approved that we’d received funds from the Central VT Regional Planning Commission (CVRPC) for our Customer Service Survey that we were not anticipating at the time of the budget.
• Interest, miscellaneous, sale of equipment & warranty revenue – These are all trending below the benchmark for the Urban system. This is due to timing issues and the unpredictability of these types of revenues. The high balance on the sale of equipment for the rural system is due to insurance proceeds on Bus 366 which was totaled in a winter weather accident. Warranty Revenue is well exceeding its budget. This is due to losses sustained on Bus #282 and the insurance proceeds received to cover the warranty work.
For the operating expenses, most of the variances are timing issues since many expenses are not evenly spent throughout the year. While we recognize that there are several variances from the benchmark of 67% in the expense categories of the attached report, our focus for explanations below will be those of note, rather than those solely due to timing:
• Employee Development – These expenses appear to be over the benchmark for the Urban system and below the benchmark for the Rural system, however over all they are in line with the benchmark. We have a reimbursement grant for Rural training expenses that we have not yet billed for FY17. Due to the nature of our operations several of our administrative employees who are deemed to be Urban for our cost allocation plan also work on Rural tasks. After all true Rural employees are billed to this grant, we can also charge off training expenses for those administrative employees who also work on Rural aspects of the system. These expenses are coded to Urban and then reconciled as billing progresses, so we tend to look at this number as a whole when measuring it against the benchmark.
• Recruiting Expenses – This is low for the Urban system and slightly high for the Rural system. Urban drivers are fully staffed currently so our recruiting needs have been low. For the Rural system we actively recruited for the Mountain season during October and into November. Now that the season is nearing an end, we are starting to see this expense align more closely with the budget forecast.
• Dues and Subscriptions – While these are timing issues we wanted to draw attention to them as the variances from the benchmark are so high. In the Urban system we generally incur the majority of the dues expense at the beginning of the fiscal year, including our annual APTA dues of $20,304 which make up the vast majority of the budget. For the Rural system our dues are typically invoiced more heavily toward the end of the fiscal year, so we expect this expense to trend below the benchmark for the majority of the fiscal year.
• Travel and Meetings, Computer Services Expense and Legal Fees – These are as needed expenses and due to the nature of them they are difficult to budget and anticipate spending throughout the fiscal year.
• Audit Fees – The final invoices for the audit of FY17 have been paid, In May, we will have about 3 days of preliminary testing work for the FY18 audit.
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4 | P a g e F i n a n c i a l s M e m o C o n t i n u e d
• Background Checks & DOT Testing – These expenses are tied to hiring, and with the seasonal hiring and the annual background checks needing to occur for the Medicaid contract. The Medicaid contract focused on more background checks which has led to the overspent amount in the rural system.
• Drug & Alcohol Testing – Subsequent to setting the initial budget for this expense category we determined that there would be cost savings in joining the State of Vermont’s Drug & Alcohol Program. Our drivers are now tested as part of the larger State Driver Pool and the State incurs the expense. We were the only Transit Agency in the State of Vermont that was funding our own Drug & Alcohol Program. The approved budget is adjusted to reflect this change.
• Employee Recruitment Program – This is a variable expense incurred as current employees recommend new employees who are hired and subsequently are retained for certain lengths of time. This has proven to be a valuable recruitment tool for GMT and difficult to predict.
• Driver’s Uniforms –Large uniform orders are placed seasonally so this line is not expected to conform to monthly benchmarks.
• Other Planning Expenses and MPO Planning Expenses – These are high compared to their budgets due to the Comprehensive Service Analysis (CSA) discussed in the revenue section above. This project is carrying over from FY17 and is anticipated to be completed in FY18.
• Maintenance Expenses – In discussions with the Director of Maintenance our vehicle maintenance costs have been rising in recent years because of the inability to replace vehicles, especially in the rural area. We are working closely with VTRANS for the FY19 grant application to ensure we receive replacement buses, until then we are having to manage our current fleet the best we can with what we have.
The following is an update of the ongoing capital projects staff continue to work on:
Passenger Shelters: o Urban: Working with Town of Jericho staff to coordinate the construction of a new
pad and installation of stored shelter on Route 15. Continuing to evaluate bus stops within the service area for the installation of shelters, benches, and bike racks during the spring and summer.
o Rural: Working with planning to identify potential locations for a shelter that is in storage. Also looking into solar lighting possibilities for existing shelters in the rural area.
Downtown Transit Center:
o Getting quote for replacement of remaining platform heaters to upgrade to larger BTU units.
o Working on adding vents to IT room door to improve air circulation to cool space. o Getting an updated design and quote from Enseicom to convert one of the glass
shelters to covered bike storage. o Continuing to manage remaining DTC soil until commencement of the ramp
project and looking into alternative disposal methods of unused soil.
Industrial Parkway Driveway Ramp: o Continuing to work with VHB to finalize ramp design and determine ledge
removal method. Test pits showed that less ledge removal would be required than anticipated, but that ledge removal could not be completely avoided by
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5 | P a g e F i n a n c i a l s M e m o C o n t i n u e d
redesigning ramp path. Coordinating with staff and VHB to finalize site work designs to be incorporated into local permits and construction scope of work. Working to have an IFB ready to be issued in April.
GMTA Facility Renovation: o Budget estimates of the main office renovations and the new 4-Bay maintenance
garage have shown that work on both buildings will not be possible with the current funding in place. Staff has decided that we should move ahead with renovations to the main office this year and phase in the new garage at a later date. Currently working with Wiemann-Lamphere to incorporate additional items such as fixing the floors in the current maintenance garage, adjusting on-site water and sewer line connections, and paving the unpaved portion of the back parking lot. Working to have an IFB released by end of April or beginning of May.
Decommissioning of Former Cherry Street Terminal: o It has become apparent that securing a contractor to perform the remaining
paint and prep work of the OGE building is not possible. We have approached the building owner about incorporating the remaining work as part of a larger project undertaken by the building owner and reimbursing them for actual costs. A dollar amount has been verbally agreed upon and a written Memorandum of Understanding has been submitted to the building owner for review.
Facility Security Upgrades: o An Invitation for Bids has been issued and a pre-bid meeting is scheduled for 4/16.
Bids will be due on 5/1 and the goal is to have a contractor selected for approval at the May board meeting. Work is planned to commence in mid-May with an anticipated project time of 2-3 months. The security system will be of the same system currently in use at the DTC with card reader access and security cameras added to 15 Industrial Pkwy.
Electric Bus Buy: o Continuing to work with staff and VEIC to finalize the electric bus specification and
RFP. Sill working with VEIC to finalize specifications for major bus systems to ensure that vehicle performance is maximized. Continuing to work with Maintenance to ensure that GMT build specs and requirements are incorporated as much as feasible while not conflicting with electric bus builds. Reviewing language in the electric bus grants that have been received to ensure that any requirements of the grant are followed. Goal is to have an RFP ready for release in April.
Cutaway Bus Buy: o Working with staff to develop new statewide cutaway bus RFP using previous RFP
as a template. Maintenance and Operations are currently reviewing the cutaway bus spec to update based on any changes to vehicle preferences or configurations. Working with VTrans and VPTA to determine vehicle quantities and any other requirements. Goal is to have a new RFP ready for issue by late April or early May.
1 Industrial Parkway Renovations
o Reviewed concept design of building renovations with staff as a starting point to develop long range plans for renovations to the facility. Site work improvements are planned to be incorporated with the scope of the ramp project to achieve favorable mobilization and material costs. Meeting with Wiemann-Lamphere to evaluate current systems and structures to identify the short and long term renovation needs of the building. Working on having an initial long range renovation plan for the property developed by early May.
24
Chittenden County Transportation AuthorityStatement of Net Assets
As of 2/28/2018
4/9/2018
As Of 2018 As Of 2017
Current Assets:Cash and Investments 2,441,029.98 3,715,435.46Receivables: Grant 2,126,672.45 1,797,716.65 Other 1,775,749.46 1,875,263.56Deferred Cost Pool (327,701.68) (128,038.47)Inventories 639,116.36 636,045.69Prepaid Expenses 368,214.04 346,974.83Total Current Assets 7,023,080.61 8,243,397.72
Noncurrent Assets:Land, Structures And
Equipment - net of accumulated depreciation 31,704,067.39 28,614,769.94
TOTAL ASSETS 38,727,148.00 36,858,167.66LIABILITIES AND FUND EQUITY
Current Liabilities:Accounts Payable 404,641.14 398,303.45Accrued Payroll Expenses 152,669.57 335,499.91Other Accrued Expenses 84,744.73 89,541.74Deferred Revenue 2,940,405.58 3,563,910.39Total Current Liabilities 3,582,461.02 4,387,255.49
Long-Term Liabilities:Accrued Compensated Absences 767,415.60 698,656.50Total Long-Term Liabilities 767,415.60 698,656.50
Total Liabilities 4,349,876.62 5,085,911.99
Fund Equity:
Invested in capital assets, net of related debt 28,031,330.04 29,537,091.88Restricted 1,547,481.95 1,484,414.58Unrestricted 2,220,486.83 1,999,581.05Current Year Change in Net Assets 2,577,972.56 (1,248,831.84)Total Fund Equity 34,377,271.38 31,772,255.67
TOTAL LIABILITIES AND FUND EQUITY 38,727,148.00 36,858,167.66
ASSETS
25
Chi
ttend
en C
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ount
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ight
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ater
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ater
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el -
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56
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ls/Su
pplie
s/U
nifo
rms
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,939
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nt E
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es5,
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102.
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cle/
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nten
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1,40
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NTR
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atra
nsit
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rtne
r Loc
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hare
9,91
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19
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tiona
l Ass
essm
ent C
osts
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10
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r Driv
ers
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ntra
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60
.73%
59.9
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.33%
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KET
ING
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ENSE
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icke
ts/F
are
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ia13
,768
.65
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0 20
,000
.00
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22,4
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0 68
.84%
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ketin
g Ex
pens
e11
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.07
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623
,611
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52,0
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,840
.00
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0 22
.14%
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.13%
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ic I
nfor
mat
ion
12,0
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011
,718
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23,7
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6 37
,000
.00
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.00
32.4
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.95%
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arke
ting
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nse
37,2
87.2
224
,857
.47
62,1
44.6
9 10
9,00
0.00
71,2
40.0
018
0,24
0.00
34
.21%
34.8
9%34
.48%
OTH
ER E
XPEN
SES
Debt
Ser
vice
/Cap
ital R
eser
ve46
,442
.51
0.00
46,4
42.5
1 50
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.00
0.00
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00.0
0 92
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%92
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tal M
atch
117,
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3313
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66
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66.6
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.67%
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ther
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ense
s16
3,97
5.84
13,3
33.3
317
7,30
9.17
22
6,30
0.00
20,0
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024
6,30
0.00
72
.46%
66.6
7%71
.99%
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L EX
PEN
SES
9,60
9,95
3.94
4,22
4,48
4.90
13,8
34,4
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4 14
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.00
6,27
6,37
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0 66
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Chi
ttend
en C
ount
y T
rans
port
atio
n A
utho
rity
and
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TA
dba
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en M
ount
ain
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nsit
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an R
ural
Bud
get V
s. A
ctua
lsF
or th
e E
ight
Mon
ths
End
ing
Feb
ruar
y 28
, 201
8T
arge
t67
%U
rban
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alC
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ned
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anR
ural
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bine
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ned
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rent
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cal Y
ear T
o D
ate
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18 A
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ted
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get A
ppro
ved
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udge
t Var
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e
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ent Y
ear D
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red
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NS
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GRAM
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nce
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ting
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l Rev
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e Re
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ts a
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l Bud
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sfer
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ixed
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ts0.
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tion
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nse
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ubto
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%
29
To: GMT Board of Commissioners From: Michelle Daley, Director of Finance Donna Gallagher, Broker Services Manager Jordan Posner, ADA Coordinator Date: April 12, 2018 RE: ADA and Broker Services Through February, 2018 we are running a deficit for the Medicaid contract, totaling $105K. There is some good news to report on the meeting between VPTA and DVHA, they have agreed to a rate increase for the Medicaid contract to $34 PMPW. This is expected to allow us to breakeven by year end. The rate will be effective retroactive to April 1, 2018.
We have hired Saudin Bahonjic to handle the verification and billing for the brokerage services we provide in the rural system. He is working at the Berlin office and has hit the ground running. Saudin has a lot of technological experience which is very beneficial for us as we work to develop reports from our system.
Donna Gallagher has worked with RouteMatch for VPTA to test a system to make working the denials that are received by DVHA easier. This new component to the RouteMatch system has now been rolled out to the rest of the providers in VT. For the month of February we reported the following stats to VPTA as part of our monthly reporting for Medicaid.
Jon Moore attended the ADA Advisory Committee about the Next Gen project and its potential impacts on the ADA Service Area. One point of concern for the committee was the potential impact of changing from a number based route system to a color based system, and how that might impact individuals who have vision impairments or may suffer from color blindness. The committee also expressed concerns about potential College Street Shuttle changes, in particular the future of the fare free service on that route. The committee was very thankful for Jon's attendance and requested to be kept informed as this project progressed.
The Bus Buddy Program officially has 4 volunteers who have gone through the background check system, and now that the weather is warming up, will be starting to take rides with individuals looking for travel training. The program has some mass trainings in the works with organizations like AARP, and we will be updating the board as those events occur.
The ADA trip report again shows that ridership overall is aligned with FY17 total trips. The highest increase in ridership is still out of Colchester, while the biggest decrease in ridership is in Winooski.
30
Pri
nte
d o
n: 4
/11
/20
18
ADA
Rid
ersh
ip R
epor
t (by
Tow
n) :
FY18
% in
crea
se/(
dec
reas
e) f
rom
pri
or
year
Ben
chm
ark
fo
r co
mp
ari
son
is 7
5%
CIT
Y/TO
WN
July
A
ugu
stSe
pte
mb
erO
cto
ber
No
vem
ber
Dec
emb
erJa
nu
ary
Feb
ruar
yM
arch
Tota
l FY1
8 Y
TD
Tota
l
FY1
7
Rid
es
% o
f FY
18
YTD
com
par
ed t
o
FY1
7
BU
RLI
NG
TON
1,2
82
1,2
29
1,1
70
1,2
75
1,1
86
1,1
33
1,1
80
1,2
19
1,2
46
10
,92
01
4,3
98
76
%
-0.9
3%
-11
.58
%-4
.96
%0
.79
%1
0.1
2%
8.2
1%
3.3
3%
10
.72
%8
.73
%
CO
LCH
ES
TER
11
61
03
97
10
71
00
99
15
01
00
10
29
74
1,0
37
94
%
87
.10
%1
7.0
5%
42
.65
%4
6.5
8%
21
.95
%1
9.2
8%
31
.58
%2
6.5
8%
3.0
3%
ES
SE
X2
88
28
82
78
31
73
00
31
73
02
31
73
66
2,7
73
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74
%
19
.01
%-6
.80
%-2
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0%
-11
.20
%3
.09
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.25
%-4
.73
%-4
.80
%2
2.8
2%
OTH
ER
99
46
12
92
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82
21
28
20
76
2%
-62
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%-7
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-69
.23
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0%
33
.33
%2
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93
.33
%1
00
.00
%-8
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%
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ELB
UR
NE
25
22
76
22
92
61
25
02
26
30
62
66
30
62
,37
23
,27
17
3%
-1.9
5%
3.7
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6.0
2%
5.6
7%
-3.4
7%
-22
.87
%5
.52
%-8
.59
%-5
.26
%
SO
. BU
RLI
NG
TON
96
31
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11
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41
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51
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39
02
1,1
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13
,82
97
0%
1.4
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-4.9
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2.5
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-4.1
6%
-19
.61
%-6
.48
%
WIL
LIS
TON
96
10
17
56
27
61
00
11
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88
17
87
1,1
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%
-21
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%-8
.18
%-4
1.8
6%
-32
.61
%-2
0.0
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21
.95
%2
6.8
8%
-13
.33
%-2
9.5
7%
WIN
OO
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I3
92
45
64
49
43
94
48
44
24
61
47
31
80
3,7
40
5,7
61
65
%
-12
.11
%-1
1.2
8%
-11
.26
%1
.86
%-5
.88
%-1
5.0
0%
-12
.52
%7
.74
%-6
1.8
6%
TOTA
L3
,39
83
,55
43
,39
33
,67
13
,50
43
,43
13
,62
93
,38
33
,44
33
1,4
06
43
,38
07
2%
Cos
t to
Mem
bers
84
,90
4.2
3$
8
9,4
16
.24
$
8
6,0
67
.45
$
9
3,9
02
.23
$
8
9,3
03
.77
$
8
8,1
76
.72
$
9
3,4
88
.04
$
8
6,2
52
.49
$
9
6,7
31
.20
$
6
25
,25
8.6
9$
Cos
t/Trip
24
.99
$
2
5.1
6$
25
.37
$
25
.58
$
25
.49
$
25
.70
$
2
5.7
6$
25
.50
$
2
8.1
0$
25
.44
$
Tota
l Rid
es
31
Month: March 2018
Urban Data Data Notes
Miles Operated: 165,063 Revenue Vehicles
Major Road Calls: 11 Failure prevented a vehicle from completing or starting a scheduled revenue trip
Major Road Calls/100,000 Miles: 6.7
Minor Road Calls: 7Vehicle physically able to continue in revenue service without creating a safety concern (i.e. fare box, HVAC)
Total Road Calls/100,000 Miles: 10.90
"C" PM's Completed: 24"C" PM is a major inspection consisting of a PM checklist, brake inspection, chassis grease and engine oil change, preformed every 6,000 miles
"C" PM On-‐time % 100% Within 10% of the scheduled mileage per the FTA
Active Fleet Avg. Age 7.51 years Transit buses have a 12 year life expectancy Rural Data Notes
Miles Operated: 117,590 Revenue Vehicles
Major Road Calls: 13 Failure prevented a vehicle from completing or starting a scheduled revenue trip
Major Road Calls/100,000 Miles: 11.1
Minor Road Calls: 7Vehicle physically able to continue in revenue service without creating a safety concern (i.e. fare box, HVAC)
Total Road Calls/100,000 Miles: 5.98
"C" PM's Completed: 28"C" PM is a major inspection consisting of a PM checklist, brake inspection, chassis grease and engine oil change, preformed every 6,000 miles
"C" PM On-‐time % 71% Within 10% of the scheduled mileage per the FTA
Cut-‐away Active Fleet Avg. Age 4.82 years Cut-‐away buses have a 5 year life expectancy
Monthly Maintenance Performance Report
Steve Simpson has been hired as the Berlin Forman. Steve has over 30 years of fleet maintenance and supervisory experience at UPS and has spent the past 8 years working in the school bus industry. We are excited to have Steve on-‐board and the level of experience he will bring to the Berlin shop.
Motor Coach Industries (MCI) were on-‐site in Burlington the week of 3/19 for a maintenance training focusing on electrical systems, preventative maintenance, steering a& suspension and doors.
32
15 Industrial Parkway, Burlington, VT 05401 RideGMT.com RideGMT.com802-864-2282
Green Mountain Transit To: GMT Board of Commissioners From: Bob Young, Director of Operations Mev Bahonjic, Urban Operations Manager – Burlington Rich Gorton, Rural Operations Manager – FGI Jamie Smith, Rural Operations Manager - Berlin Date: 04/11/19 RE: GMT Operations Report _____________________________________________________________ We concluded the Seasonal Mountain Operations in Stowe and Mad River Valley (Sugarbush) on April 1st. There was a vast improvement over the previous seasons due to the quality service provided with having adequate staffing and training. Rural Operations held on-site barbecues at Stowe and Sugarbush to thank the staff for a great season, and to try and recruit them to return for next season. Actually, we have picked up a full time employee from the seasonal staff as well. We participated in testing some local routing concerns with Montpelier DPW and GMT Planning for the LINK buses that would be going in and out of the location for the future Montpelier Transit Center on Taylor Street. Burlington School District’s Director of Property Services reached out for our Urban Operations to meet with them and their architects with some school pick up and drop off location changes, which they are going to be making for security reason with numerous schools. They are going to have all the schools use one main entrance for safety control. There will be minimal changes for GMT with no real effects to our service. Plus, we were able to share some ideas to help improve the safety of the school children. Stay safe!
33
Date: April 4th, 2018 To: GMT Board of Commissioners From: Rachel Kennedy, Sr. Transit Planner Re: March Planning Report Transit Planner: Devin Mason has accepted the position of Transit Planner at GMT. Devin has an M.A in Urban and Regional Planning from the University at Albany. Devin will support Rachel Kennedy and the NextGen study through the coming phases. As a resident of Albany VT, Devin has helped assist in the revision of the Albany Vermont Town Plan. He was also an active member of the Albany Vermont Planning Committee for two years. We are very excited with the addition of Devin to the Planning department. Customer Service Survey: GMT conducted an on-board urban Customer Service Survey in the fall of 2017 in an effort to learn more about passenger background, incomes, need for transit and overall satisfaction with the current services provided by GMT. Please see attached for a summary of the results. Meetings & Outreach:
• Staff met with stakeholders from departments in the City of Burlington to discuss urban Nextgen service scenarios.
• Staff met with the CVRPC TAC committee to discuss Nextgen service scenarios. • Staff met with CATMA to discuss the roll out of the new bike share program. • Staff met with the Burlington Land Use Committee to discuss Nextgen service scenarios. • Staff met with the UVM Center for Sustainable Transportation to discuss a class project
researching ridership on Route 116. • Staff met with stakeholders from Bolton Ski Resort to discuss possible service expansion. • Staff attended monthly CCRPC TAC meeting.
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To: GMT Board of Commissioners From: Jamie L. Smith, Marketing and Public Affairs Manager Date: April 12, 2018 Re: Marketing and Public Affairs Report _____________________________________________________________________________
• Marketing staff has developed an outreach/Marketing campaign for the Jeffersonville Commuter route. The plan includes: direct mail piece featur-ing try-it passes, information about ticket outlet locations, schedule, etc. We are working on establishing ticket outlet locations along the route. The direct mail piece will hit mailboxes in June to correspond with the Bus Map and Guide, and try-it passes will be valid through July.
• Marketing staff ha extended the bus advertising campaign with Seven Days. In addition, we are working on revamping the entire program to in-clude digital ads, regional rates, etc.
• Youth Summer wristbands have been ordered for 2018. To kick off the program this year, we will again have a booth at Kid’s Day in Burlington. As part of our activity this year, we will create price packages, including a free wristband. Outreach will begin in May to groups like: YMCA, Parks and Recreation locations across the state, etc.
• Marketing is working on a recruitment/culture video with Human Re-sources. This is an exciting opportunity to collaborate with Seven Days to create a video that highlights how unique GMT is!
• Our first outreach event for 2018 has been decided! Marketing/Outreach staff has selected the Good Samaritan Haven in Barre as our first recipient. The GSH is Central Vermont’s only homeless shelter and they have several programs to help shelter, support, and provide a path forward for home-less folks. They have identified laundry supplies as their greatest need. As we move forward with planning, we will continue to update the Board of Commissioners. We have tentatively scheduled the event for June 1.
• Marketing is developing a passenger survey that will help us determine some passenger demographic information. The outcome of this survey will help determine the FY19 Marketing and Outreach Plan.
• Outreach staff has begun working on a plan for FY20 funding requests. We hope that developing the plan now will allow us to send letters out earlier than last year, and maybe allow us the opportunity to provide more out-reach to individual communities.
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Green Mountain Transit
15 Industrial Parkway, Burlington, VT 05401 RideGMT .com RideGMT .com 802-540-2468
To: GMT Board of Commissioners From: Trish Redalieu, Director of Human Resources Date: April 17, 2018 RE: IT Support, Administrative Support, Training, and HR
Human Resources and Training March was a month full of training for GMT staff. MCI was on site for a week-‐long training that included troubleshooting electrical, steering, and suspension systems, and preventative maintenance. The Training Supervisors attended a PASS (Passenger Assistance Safety and Sensitivity) Train the Trainer Certification class. VTrans paid for the majority of the class and coordinated bringing the trainer to SSTA’s facility in Colchester where the training was conducted. VTrans continues to create training opportunities for transit agencies in Vermont by bringing quality and affordable training here. Jeremy Whiting Training Supervisor, also attended a Transportation Safety Institute (a division of USDOT) training to certify him as a Transportation Trainer. Brian Miller, Conflict Consultant, conducted the first set of trainings in Effective Conflict Management in the Workplace. This training was attended by staff in supervisory roles, and/or those who may encounter difficult conversations in the course of their workday. There are two remaining training sessions on April 18th in Berlin. The Executive Leadership Team cooked breakfast for staff in St Albans on April 5th. The menu included Belgian waffles, bacon, sausage, and scrambled eggs. It was fun morning and the team appreciated spending time with the St Albans team. Our time there included a frank discussion on the Employee Satisfaction Survey. John Robinson attended Career fairs at Vermont Technical College in Randolph, Franklin county Career Fair in St Albans, and the Central Vermont Career Fair at the Barre auditorium. GMT welcomes Devin Mason as our Transit Planner. He has already been out riding the routes and studying the NexGen study. Mike Singer has also joined the GMT team as a Sedan Driver in the Berlin location.
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Customer Service Survey
0.0% 5.0% 10.0% 15.0% 20.0% 25.0% 30.0%
Stop/Route Elimina7on Access
Capacity Adver7sing/ Partnerships
Other Pricing/ Incen7ves
Transfer Safety/ Security
Rou7ng Bus Amenity
Customer Service Stop Amenity
Stop/Route Addi7on Technology/Interface
Scheduling Frequency/ Reliability
Customer Service Survey Response by Percentage
“During the fall of 2017, GMT surveyed approximately 6.1% of its urban weekday riders (486 completed surveys from around 7,938 weekday trips) in an effort to learn more about their background, incomes, need for transit, and overall satisfaction with the current services being offered. GMT chose to interview passengers rather than handing out questionnaires, thereby ensuring a high response rate and a more representative sample. Note that among the 7,938 weekday trips, there are likely only about 3,200 individuals making these trips (since most people make more than one trip per day), so the survey represents about one out of every six people who use GMT urban routes on a regular basis” (“GMT Urban Customer Service Rider Survey Results”, 2017).
Of the 486 completed surveys, 270 respondents chose to provide comments about GMT, covering a variety of subjects. Based on analysis of the data by GMT staff listed below are the three most-‐common topics:
Frequency/Reliability: Of the main concerns identified from the 2017 customer feedback survey, frequency and reliability were of greatest concern; of this type of feedback, the most common was that the buses either did not run at sufficient frequency or that buses departed early, departed late, or never arrived.
Scheduling: Scheduling was the second-‐greatest concern among surveyed riders. The most common schedule-‐related critiques were that GMT should begin operating earlier, stay operating later, or that particular routes should depart earlier or later.
Technology Interface: Technology was the third-‐most-‐prevalent concern, expressed by 22 percent of riders. The most-‐prevalent critique related to RouteShout, with many riders stating that buses often were not visible on their routes or that the application is flawed in general. Another major technology-‐related critique was that GMT should send service alerts via text message, especially when a particular route has been delayed or cancelled. The absence of automated stop announcement was also a common critique, and some passengers also suggested that buses be equipped with onboard weather monitors.
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Customer Service Survey
Glossary
Scheduling Non-‐frequency schedule changes (e.g., earlier or later departures, service on weekends)
Routing
Alterations in the route a particular line takes. Example: Suggesting that a bus use a different street, or that a particular location be served by a different line.
Stop/Route Elimination Elimination of a particular route or stop.
Access Factors which may limit a passenger's access to GMT's system (e.g. insufficient snow removal or poor handicap accessibility).
Stop Amenity Addition of amenities such as bicycle racks, lighting, or heating
Bus Amenity Addition of amenities such as bicycle racks, better heating regulation, rearranged seating, and the like.
Capacity Larger buses. Does not include increased capacity through increased service frequency.
Frequency/Reliability Requests for increased frequency or critiques about buses leaving early, arriving late, or not arriving.
Transfer (Internal, External, or Between Modes)
Ability to transfer from one GMT route another, to other transit providers, or to other modes (e.g. College Street Shuttle to Montpelier LINK; GMT to Greyhound, Megabus, or Amtrak; or GMT to carshare, bikeshare or personal automobile; and the reverse).
Pricing/ Incentives Higher or lower fares; Loyalty programs, discounts, fare-‐free routes, longer pass terms (e.g. 6 months or a year, in addition to 1-‐month passes).
Technology/Interface Automated stop announcement, weather monitor, text alerts, improve Route Shout.
Customer Service Critiques about rude drivers or requests for longer call center hours. Advertising/ Partnerships
Better publication of delays and cancellations. Partner with employers for employer-‐subsidized passes.
Safety/ Security Lighting for security reasons. Better enforcement of rules.
Other Miscellaneous. Critiques of which there were so few that they did not warrant the creation of a new theme.
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Customer Service Survey
1A) Origin-‐Destination pairs for trips to the seven core communities.
Column headings – Origins
Row headings -‐ Destinations
From To Burlington Colchester Essex S.
Burlington Shelburne Williston Winooski TOTAL
Barre 19 19
Bristol 2 2
Burlington 2,330 200 235 378 363 276 220 4002
Colchester 246 5 29 5 285
Duxbury 9 9
E Calais 9 9
Enosburg 31 31
Essex 291 47 10 31 379
Essex Ctr 19 19 Essex Junction 132 16 5 39 5 197
Ferrisburg 17 17
Ferrisburgh 5 5
Georgia 9 9
Hinesburg 9 2 11
Huntington 29 2 31
Jericho 38 38
Middlebury 15 15
Milton 22 22
Monkton 5 5
Montpelier 103 9 31 9 152
Morristown 5 5
New Haven 5 5
Northfield 9 9
Plymouth 29 29
S Burlington 456 29 89 136 51 58 16 835
S Hero 5 5
Shelburne 316 75 17 408
St Albans 54 54
Stowe 9 9
Vergennes 9 9
Waltham 5 5
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Customer Service Survey Waterbury 28 28 Waterbury Ctr
28 28
Weybridge 5 5
Williamstown 9 9
Williston 147 5 34 5 5 196
Winooski 356 5 62 103 17 44 64 651
TOTAL 4,784 246 490 774 431 484 343 7552
‘Comments: It is clear that the majority of GMT Urban riders either begin or end their trips in the city of Burlington. South Burlington is the second most common destination, followed by Essex (including Essex Junction), Williston, Shelburne, Winooski, and Colchester. Riders destined to Burlington come from many communities in Vermont and in other states. Note that the number of commuters from Montpelier and other Central Vermont communities is likely understated here because only the CCTA-operated trips on the Montpelier LINK Express were sampled. The trips originating at GMT in Montpelier, which are more oriented toward Chittenden County workers, were not included in the survey. In addition, surveys taken in the afternoon were “turned around” so that the destination is shown as Burlington or other core communities, even though that was the origin for the afternoon trip.” (“GMT Urban Customer Service Rider Survey Results”, 2017).
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