agc networks limited€¦ · agc networks ltd. acquired by essar avaya buys ttl stake, forms avaya...
TRANSCRIPT
AGC Networks LimitedCorporate Overview
March 2018
ver 6.2
AGC Purpose & Values
Our Purpose We accelerate (our customers’) business with best-in-class
customized technology solutions
Our Values• Will to Win• Integrity & Fairness• Responsiveness & Collaboration• Empowerment & Accountability• Continuous Improvement• Innovation• Differentiation
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About AGC Networks
A Global ICT Solution Integrator
Strong presence in Americas, UK, Middle East / Africa, Australia /
New Zealand, Singapore / Philippines and India
Delivering customized technology solutions and
services
Partnering with Global technology leaders
32 years of experience across markets
Serving a large base of long-tenured customers across verticals
Focused on Enterprise and Mid-market customers
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Delivering integrated technology solutions and services with a vertically differentiated approach across the globe
End to End Capabilities Global Footprint Differentiation
Global Industry Leadership
• Focus on new and relevant technology areas
• Focus on integrating and delivering multiple technology solutions & services
• Expansion in key customer markets
• Driving Process Excellence & Optimizing Resource Productivity
Local touch with global delivery skills (GLOCAL)
One Stop Technology Shop for enterprise and mid market customers
• Consultative/ Value Prop based Sales Approach
• Vertical focused services & solutions
Value Proposition + Customer Engagement = Loyalty
Incepted as
Tata Telecom
Ltd
AT&T carves
out Lucent
Technologies.
Lucent spins off
Enterprise business
as Avaya
Tata-Avaya JV takes
shape
Renamed as
AGC Networks
Ltd.
Acquired by
Essar
Avaya buys
TTL
stake, forms
Avaya
GlobalConn
ect
1986
2004
2010
1996
Appointed
AT&T’s SI
In India
1994
Global scale up
across North
America, MEA
Consolidation for
future global growth
M3 Growth Strategy :
Multi Solutions
Multi Alliances
Multi Geos
2014-17+
2011
The journey…
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Customer Organization Imperatives
CFO / CISOImperatives
CEOImperatives
CIO / CTOImperatives
• Revenue Growth• Superior Customer
Service• Business Efficiency
• Risk & Compliance• Cost Reduction• Cash Flows
• Investment Protection• ROTI • Rapid Deployment
1. Profitable Growth
2. Customer Experience
3. Compliance
4. Operational Efficiencies
Key Focus Areas
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Unified Communication
Solution & Services Portfolio
6
7
Strong Partnerships with global technology partners
Partnerships
Customer’s Digital Journey
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The framework
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10
Solutions & Services
Global Security Operations Center (G-SoC)
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AGC G-NoC
Response Center, USG-NOC Mumbai, INDIA
Integration and Disaster Recovery across
locations
Response Center located across Dallas, US and Mumbai, India
• 24x7x365 Scheduling with Full Holiday Coverage
• Continental US based SSAE 16 Certified Facilities – Separate Power Grids
• Security through Keycard or Biometric Access and Camera Presence
• NOC Styled Command Center with Multiple Dynamic Displays
• Network and Power Redundancies
• Access to Multiple PCs and Telephony Equipment
• Recording of all customer interactions for review & QA
• Logistic back-up to encounter inclement weather
downtime
Global Customer Footprint
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Credentials & CapabilitiesState-of-the-art customer showcase centers across Mumbai (India) and
Dallas (USA)
Customer Experience Center (CECs)
Network Operation Centers (NOC)
Global Security Operations Center (G-SOC)
Certified manpower and expertise across technologies and services
Delivery teams of Solution Architects, Projects Managers,
Implementation Champions and Service Experts
Certifications
ISO/IEC 9001:2008 and 27001:2013 certified
SOC2 Type 1 Certified (security, availability & processing integrity of
AGC’s service systems and the confidentiality and privacy of the
information that AGC as a service organization maintains)
Excellence Award for AGC Networks by Institute of Economic Studies
(IES)
CYBER-i features in Top 25 Cyber Security Companies in APAC CIO
Outlook (Apr'17 ) and as The 10 Most Trusted Cyber Security
Companies In 2017 ( Nov2017)13
Key Customers in India
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Key Customers in MEA
15
Key Customers in Australia
16
Key Customers in US
17
