agc networks' corporate presentation 2016
TRANSCRIPT
AGC Purpose & Values
Our Purpose We accelerate (our customers’) business with best-in-class
customized technology solutions
Our Values• Will to Win• Integrity & Fairness• Responsiveness & Collaboration• Empowerment & Accountability• Continuous Improvement• Innovation• Differentiation
About AGC Networks
A Global ICT Solution Integrator
Strong presence in Americas, UK, Middle East / Africa,
Australia / New Zealand, Singapore / Philippines and
India
Delivering customized technology solutions and
services
Partnering with Global technology leaders
30 years of experience across markets
Serving a large base of long-tenured customers across
verticals
Focused on Enterprise and Mid-market customers
3
Delivering integrated technology solutions and services with a vertically differentiated approach across the globe
Incepted as
Tata Telecom
Ltd
AT&T carves
out Lucent
Technologies.
Lucent spins off
Enterprise
business as
Avaya
Tata-Avaya JV
takes shape
Renamed as
AGC Networks Ltd.
Acquired by Essar
Avaya buys TTL
stake, forms
Avaya
GlobalConnect
19862004
2010
1996
Appointed
AT&T’s SI
In India
1994 Global scale up
across North
America, MEA
AGC Journey
4
Consolidation for
future global
growth
M3 Growth
Strategy :
Multi Solutions
Multi Alliances
Multi Geos
2014-16
2011
Customer Organization Imperatives
CFOImperatives
CEOImperatives
CIOImperatives
• Revenue Growth• Superior Customer Service• Business Efficiency
• Risk & Compliance• Cost Reduction• Cash Flows
• Investment Protection• ROTI • Rapid Deployment
1. Profitable Growth
2. Customer Experience
3. Compliance
4. Operational Efficiencies
Key Focus Areas
5
Technology Solutions
6
AGC Cloud Services & AGCiVR
Cloud based IVR Solution from AGC’s
Data Centers - AGCiVR
OPEX based model
Hosted Contact Center
Hosted IVR /Cloud IVR
Hybrid solutions available
DC – DR Architecture
7
8
AGC G- SoC & G-NoC
Response Center, USG-NOC Mumbai, INDIA
Integration and Disaster Recovery across locations
Response Center located across Dallas, US and Mumbai, India
• 24x7x365 Scheduling with Full Holiday Coverage
• Continental US based SSAE 16 Certified Facilities – Separate Power Grids
• Security through Keycard or Biometric Access and Camera Presence
• NOC Styled Command Center with Multiple Dynamic Displays
• Network and Power Redundancies
• Access to Multiple PCs and Telephony Equipment
• Recording of all customer interactions for review & QA
• Logistic back-up to encounter inclement weather
downtime
9
Solutions Solutions & Services
Platinum Gold
GoldElitePlatinum
PlatinumGold
Strategic Strategic
Platinum
Gold
GLOBAL CORE & STRATEGIC PARTNERS
Global Partnerships
Strong Partnerships with global technology partners
10
DiamondStrategic
Strategic
Global Customer Footprint
11
Recent Partner Recognitions
12
Credentials & Capabilities
State-of-the-art customer showcase centers across Mumbai (India)
and Dallas (USA)
Customer Experience Center (CECs)
Network Operation Centers (NOC)
Global Security Operations Center (G-SOC)
Certified manpower and expertise across technologies and services
Delivery teams of Solution Architects, Projects Managers,
Implementation Champions and Service Experts
Certifications
ISO/IEC 9001:2008 and 27001:2013 certified
SOC2 Type 1 Certified (security, availability & processing
integrity of AGC’s service systems and the confidentiality and
privacy of the information that AGC as a service organization
maintains)
Excellence Award for AGC Networks by Institute of Economic
Studies (IES)13
Key Customers in India
14
Key Customers in MEA
15
Key Customers in Australia
16
Key Customers in US
17
