against all odds - trent occupational...
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EPIC Risk Management
Against All Odds Problem Gambling and the Workplace
11th October 2018
Paul Buck – CEO EPIC Risk Management
EPIC Risk Management
problem gamblers in the UK
With a further 4.5m people directly affected
EPIC Risk Management
EPIC Risk Management
EPIC Risk Management
William Hill
Horsforth, Leeds
October 1994
EPIC Risk Management
The Early Years…..
EPIC Risk Management
William Hill
Horsforth, Leeds
October 1994
£10 e/w @ 33/1
EPIC Risk Management
A story of 3 worlds…
EPIC Risk Management
Career
EPIC Risk Management
Family
EPIC Risk Management
3rd
World
EPIC Risk Management
27th November 2011
EPIC Risk Management
EPIC Risk Management
Gambling FactsGambling in the UK
450,000 problem gamblers in the UK
A further 4.5m directly affected (10 for every problem gambler)
75% of the UK adult population gamble
1:30 of employees in normal risk sectors ‘consistently gamble more than they can realistically afford’
1:6 of employees in high risk sectors such as FS, pro sport and the armed forces ‘consistently gamble more than they can realistically afford’
In March 2013 gambling addiction was reclassified as a full behavioural addiction akin to heroin misuse
TV advertising has increased by over 1,300% since 2007
Safer Gambling focus
Customer protection
Complaint handling
Responsible advertising
Reduction in gambling related crime / AML / CTF
Safer gambling NOT responsible gambling
Reduction in gambling-related harm
Consistency & balance – every department of every operator in focus
EPIC Risk Management
Pathological gambler
Abusive gambler
Heavy gambler
Regular gambler
Occasional gambler
Non-gambler
RISK
None Low Low/Medium
Medium/ High
High Very High 3rd Party Support
Gambling Spectrum
EPIC Risk Management
Affordability Doesn’t spend money on gambling
Control Full control of time/finances/cognition
Spending Habits Not applicable
Loss Chasing Not applicable
Markets & Products Not applicable
Accounts & Depositing No account
Depositing Not applicable
Mental Health Non-related
Account Activity Non-related
Behaviour Very few, if any, thoughts about gambling
Non-Gambler
EPIC Risk Management
Occasional Gambler
Affordability Infrequent spending within disposable income limits
Control Full control of time/finances/cognition
Spending Habits No escalation in spends and withdraws winnings
Loss Chasing Doesn’t chase losses
Markets & ProductsSticks to known markets (sportsbook or casino), limited to infrequent
trips to casinos, races
Accounts & Depositing Probably have 1 account
Depositing Consistent source of depositing
Mental Health Non-related
Account Activity Uses available bonuses with no unnecessary contact/complaints
Behaviour No observable gambling related behaviours
EPIC Risk Management
Regular Gambler
Affordability Controlled regular spending within disposable income limits
Control In control of time/finances/cognition, but will use more of each
Spending Habits Limited escalations in spends and often withdraws winnings
Loss Chasing Doesn’t chase losses
Markets & Products Strategical when placing bets and sticks to known markets and products
Accounts & Depositing May have more than 1 account for tactical purposes
Depositing Consistent source of depositing
Mental Health Non-related
Account Activity Uses available bonuses with no unnecessary contact/complaints
Behaviour No observable gambling related behaviours
EPIC Risk Management
Heavy Gambler
Affordability Occasional erratic spending using most of, or all disposable income
Control Occasional loss of control of time/finances/cognition
Spending HabitsHigher stakes/regular increases in spending and deposit limits and
limited withdrawals
Loss Chasing Some chasing of losses/winnings
Markets & Products Uses multiple markets and products (sports, casino & poker)
Accounts & Depositing May have more than 1 account for tactical purposes
Depositing May use more than one card to deposit/possible credit card use
Mental Health Increased
Account Activity More contact with customer service (complains/ bonus requests)
Behaviour De-socialised gambling. Increasing impact on time
EPIC Risk Management
Abusive Gambler
Affordability Unsustainable spending beyond affordability
Control Regular loss of control of time/finances/cognition
Spending HabitsBlind to their deposits and losses. Becoming immune to the effects.
Rarely withdraw
Loss Chasing Regular chasing of losses
Markets & Products Erratic betting patterns on multiple markets and products
Accounts & Depositing May have more than 1 account to hide behaviours and chase bonuses
DepositingUses more than one card to deposit/possible credit card use. Regular
failed deposits. Gambling with credit/borrowed funds
Mental HealthMay be signs of a mental health onset (depression, anxiety, insomnia, bi-
polar)
Account Activity Account closures/bonus begging and possible duplicate accounts
BehaviourMainly gambles in isolation. Will affect productivity at work. Will think
about gambling whilst doing other things
EPIC Risk Management
Pathological Gambler
Affordability Compulsive spending beyond affordability
ControlComplete loss of control of time/finances/cognition. Brain totally
enveloped by next bet or result of bet already placed
Spending Habits Numb to the reality of the numbers – money becomes worthless
Loss Chasing Indifferent reaction to losses or winnings – numb to the effects
Markets & Products Opportunistic betting on any market or products available
Accounts & Depositing May have more than 1 account to hide behaviours and chase bonuses
DepositingUses multiple means possible (debit & credit card use). Regular failed deposits. Will find money anywhere possible to fund the addiction.
Mental Health Co-morbid addiction or mental health alongside
Account Activity Multiple secret/duplicate accounts and falsifying of details
BehaviourWill keep gambling, completely anonymous. Will gamble when should be
doing other things. Feeling of paranoia - threat of being exposed
EPIC Risk Management
Pathological gambler
Abusive gambler
Heavy gambler
Regular gambler
Occasional gambler
Non-gambler
RISK
None Low Low/Medium
Medium/ High
High Very High 3rd Party Support
Gambling Spectrum
EPIC Risk Management
EPIC Risk Management
Q&A
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