ae bc ppt07

Recap

1© Aptech Training Ltd. FZE

Recap

In the previous lesson you learnt to:

• Understand four key points when writing an email

• Identify formal, informal and neutral emailing language

• Practise writing an email

For Aptech Centre Use Only

Management Styles


At the end of this lesson you will be able to:

• Identify and describe different management styles using a range

of appropriate language

• Use defining relative clauses to explain the function/role of

people and things

• Read an article critically and explain his/her own reaction to it


Learning Objectives



Describing Styles of Management

Think of a manager you have worked with. Answer these true or false questions about him/her to help you identify his/her management style.

1. He/she knows about my family and personal issues and is interested in me as a person. _________

2. He/she talks to the staff politely and makes requests rather than gives orders. __________

3. He/she has favourites, who get all the interesting tasks or better perks. __________

4. He/she is willing and able to perform the tasks usually done by more junior members of

the team. __________

5. He/she always knows what you are doing and expects things done in a certain way. __________For Aptech Centre Use Only


Describing Styles of Management

6. He/she keeps their distance from staff and does not usually socialise with them outside

work. __________

7. He/she works harder and longer hours than his or her staff. __________

8. He/she is concerned about dress code, personal appearance and tidiness of the work

space. ______

9. He/she expects to be called ‘Sir’ or ‘Madam’ or ‘Mr…’ or ‘Mrs…’ __________

10. He/she has an open-door policy. __________

What do you think your answers say about the management style of your manager?

Give a summary to your group. For Aptech Centre Use Only


Management Styles Vocabulary

Match the adjectives which describe management styles to their definitions.

Adjectives Definition

1. autocratic a. working together

2. laissez-faireb. Involved in something and does not let other people do all the work

and make all the decisions

3. collaborativec. Having members of the group take a participative role in the decision-

making process

4. people-orientedd. Giving part of your work, duties, or responsibilities to someone who is

junior to you




Match the adjectives which describe management styles to their definitions.


5. democratic e. Telling people what to do without caring what they think.

6. hands-onf. Focusing on organising, supporting, and developing your team

members

7. empowering g. Not getting involved in other people's activities or behaviour

8. delegating h. Having very high value for individuals and their opinions




Answers


1. autocratic e. Telling people what to do without caring what they think.

2. laissez-faire g. Not getting involved in other people's activities or behaviour

3. collaborative a. Working together

4. people-orientedf. Focusing on organising, supporting, and developing your team

members




Answers


5. democraticc. Having members of the group take a participative role in the decision-

making process

6. hands-onb. Involved in something and does not let other people do all the work

and make all the decisions

7. empowering h. Having very high value for individuals and their opinions

8. delegating d. Giving part of your work, duties, or responsibilities to someone who is

junior to you


Listening Skills

• Listen to three people talking about their management styles. Explain the key

words and expressions in your own words to tell how the speaker uses the

terms.

• Listen to one speaker at a time. Listen two or three times if you need to.

• Examples:

– Laissez-faire (Speaker 1)

She usually takes a laissez-faire approach to management, which means she

leaves people to get on with things.

– Forceful (Speaker 2)

He says he is forceful when decisions have to be taken in a hurry.


Listening


Listening Skills

Speaker 1

• People-focused/Staff development

_____________________________________________________________________

• Culture

_____________________________________________________________________

• Intimidation/harassment

_____________________________________________________________________

• Delegate

_____________________________________________________________________

• Capitalising

_____________________________________________________________________

• Micro-manage

_____________________________________________________________________


Listening


Listening Skills

Answers

• People-focused/Staff development

She was people-focused and interested in staff-development, which is important in education.

• Culture

She was interested in the culture of the institution, which is all about the people.

• Intimidation/harassment

Intimidation and harassment were not allowed.

• Delegate

She tends to delegate tasks she doesn’t like.

• Capitalising

She capitalised on the strengths of her staff through delegation.

• Micro-manage

She doesn’t micro-manage but lets people decide how to do their jobs.


Listening


Listening Skills

Speaker 2

• Democratic

_____________________________________________________________________

• Impose my own decisions

_____________________________________________________________________

• Relinquish the reins of power

_____________________________________________________________________

• Take the lead

_____________________________________________________________________

• Forthright

_____________________________________________________________________


Listening


Listening Skills

Answers

• Democratic

He takes a democratic approach to management.

• Impose my own decisions

He doesn’t impose his decisions too quickly.

• Relinquish the reins of power

There are times when it’s necessary for him to take the lead.

• Take the lead

More often than not he is willing to relinquish the reins of power.

• Forthright

He is much more forceful and forthright when a decision needs to be made

quickly.


Listening


Listening Skills

Speaker 3

• On their level

_____________________________________________________________________

• Disseminating information

_____________________________________________________________________

• Forceful

_____________________________________________________________________

• Laissez faire

_____________________________________________________________________

• Chasing people up

_____________________________________________________________________

• Hands on

_____________________________________________________________________


Listening


Listening Skills

Answers

• On their level

She feels it is essential to speak to people on their level.

• Disseminating information

Her job involved disseminating information.

• Forceful

She needs to be forceful sometimes.

• Laissez faire

She does not use laissez faire approach towards her job.

• Chasing people up

She chases people to get the work done.

• Hands on

For a particular project there were many people working and thus it was hands on.16© Aptech Training Ltd. FZE

Listening


Reading Skills


Critical Reading

• While reading an article read it with a critical mindset.

• Before you read this article on good managers, read the title and note

down two or three things you think the best managers do and don’t do.

• Then compare your ideas with a partner.

Do Don’t Do


Reading Skills


Five Things the Best Managers Do and Don't Do

Answers

Do Don’t Do

• Keep the big picture in mind

• Are consistent in their behaviour

• Treat their employees’ time as if it’s as important as their own

• Are unafraid to question their own management

• Earn the trust of those they manage

• Become intoxicated by

positional power

• Play favourites

• Act on impulse

• Avoid conflict

• Feel threatened by the

abilities of their

employees



Vocabulary in Context

• This text is rich in vocabulary, most of it useful and relevant to you as a person who is

employed or engaged in business.

• Use the context to match the words and phrases from the text to their meanings.

• Refer to 7.4.2 from the LG.




Answers

Words/Phrases Meanings

1. A sound strategic mindsetg. A way of thinking that reliably involves planning cleverly for

the future2. Aligned with broader initiatives

and strategies.n. Fits in well with the overall plans and activities

3. Predictably m. Knowing what’s going to happen

4. Lenient and upbeat l. Happy, positive, relaxed and not strict

5. Controlling and dour d. Unsmiling, unfriendly and wanting people to do as they say

6. Mutual j. Felt or done in the same way by each of two or more people

7. Cantankerous b. Always complaining or arguing and easily annoyedFor Aptech Centre Use Only



Answers

Words/Phrases Meanings

8. Intoxicated by positional powerc. So happy or excited by being the boss that they behave as if

drunk

9. Wield it judiciously k. Use power intelligently and showing good judgment

10. Charismaf. A strong personal quality that makes other people like you and

be attracted to you

11. Act on impulse e. Doing something without thinking it through carefully

12. Cathartic a. Allowing you to express strong feelings that have been

affecting you so that they do not upset you any longer

13. Adjudicating h. To make an official decision about a problem or disagreement

14. Innumerable i. An uncountable number ofFor Aptech Centre Use Only


Reading Comprehension

Choose the correct ending to these sentences.

1. Good managers only think about their own departments/understand the workings of the whole company.

2. Excellent managers can be of different personality types/tend to be similar personality types.

3. Managers should change their behaviour every day/always behave the same way.

4. It is a good idea for managers to question their own bosses/to agree with their own bosses.

5. According to the writer, it is okay for managers to have favourites because it’s human nature/managers must not have favourites.

6. Sudden decisions are a good idea/are usually not a good idea.

7. A key management skill is to manage conflict skilfully/to avoid conflict.

8. The writer agrees with Warren Buffett/disagrees with Warren Buffett.For Aptech Centre Use Only


Reading Comprehension

Answers

1. understand the workings of the whole company

2. can be of different personality types

3. always behave the same

4. question their own bosses

5. managers must not have favourites

6. are usually not a good idea

7. to manage conflict skilfully

8. agrees with Warren BuffettFor Aptech Centre Use Only

Reading Skills


Evaluation of the Text

• Find three points in the text that you agree with.

• Try to find one or two you disagree with.

• Share your opinion with your group.

• Do you now think it’s possible to have absolutes when defining a good

manager?


Grammar


Defining Relative Clauses

In Unit 4 we looked at defining relative clauses with the relative pronouns who, whichor that. In this unit, we will see that when, where and whose can also be used as relative pronouns.

Examples:

• A woman whose husband has died is called a widow.

• A place where beer is produced is called a brewery.

• Can you remember a time when you were very happy?

As these are defining relative clauses, the sentences do not make sense if you omit the whole relative clause:

A woman is called a widow. X

A place is called a brewery. X

Can you remember a time? XFor Aptech Centre Use Only

Grammar


Defining Relative Clauses

Like with who, which and that, the pronouns when and where can be omitted

when the noun they describe is the object of the sentence:

• The place (where/that) you buy ice-cream…

• The day (when/that ) I met you…

They can also be replaced by that.


Fill in the gaps with the correct relative pronoun who, which, whose, when or where.

1. What is the name of that girl _____________ mother is a bus driver?

2. In America the season __________ leaves fall from the trees is called Fall.

3. Once I had a friend ___________ won a medal at the Commonwealth Games.

4. The hospital _____________ my son was born has since closed down.

5. The piece of equipment ______________ I use most in my kitchen is my rice cooker.


Exercise


Fill in the gaps with the correct relative pronoun who, which, whose, when or where.

6. Can you remember the time ____________ my brother broke his leg?

7. Yesterday I met the man ________________ invented the scanner.

8. We met the dog ________________ grandfather played Sirius in the Harry Potter movies.

9. The car _____________ I’ve most enjoyed driving was a Vauxhall Corsa.

10. The school _______________ Paula trained to be a teacher later burnt down.


Exercise



Exercise

Answers

1. What is the name of that girl _____________ mother is a bus driver?

2. In America the season __________ leaves fall from the trees is called Fall.

3. Once I had a friend ___________ won a medal at the Commonwealth Games.

4. The hospital _____________ my son was born has since closed down.

5. The piece of equipment ______________ I use most in my kitchen is my rice cooker.

whose

whose

whose

whose

whose



Exercise

Answers

6. Can you remember the time ____________ my brother broke his leg?

7. Yesterday I met the man ________________ invented the scanner.

8. We met the dog ________________ grandfather played Sirius in the Harry Potter movies.

9. The car _____________ I’ve most enjoyed driving was a Vauxhall Corsa.

10. The school _______________ Paula trained to be a teacher later burnt down.

The relative pronouns can be omitted in sentences 2, 5 and 9.

whose

whose

whose

whose

whose



Exercise

Write a definition of the pictured items without naming them. Start with ‘It’s a thing…’ or ‘He/she is a person…’

Example:

1. 2. 3.

It’s a thing that you use to scan documents



Exercise

Write a definition of the pictured items without naming them. Start with ‘It’s a thing…’ or ‘He/she is a person…’

Example:

4. 5. 6.

It’s a thing that you use to scan documents



Exercise

Answers

1. A paper shredder 2. Picture of filing cabinet 3. Picture of a PAA thing that you store filesin.

A person who organises theirbosses work life.

A paper shredder is a thing that you use for shredding documents.



Exercise

Answers

4. Picture of scissors 5. A safe 6. Picture of sticky notes

A thing that you cut paper with.

A safe is a thing that you use for keeping valuables safe.

A thing that you write notes on and stick to things.


Speaking Skills


Group Discussion

Discuss with your group what kind of management would be useful in these

situations.

• A group of middle aged women returning to work after a career break to have

children are on a work placement in an office to update their skills.

• A group of young men who are on compulsory military service and don’t

want to be there need to pass basic training within six weeks.

• A group of senior doctors who are reluctant to get on board with the

computer based record keeping system and prefer to store their notes the

old-fashioned way.

• A group of volunteers cleaning some local rivers and common land.For Aptech Centre Use Only


Test Your Knowledge

Statements Option 1 Option 2

1 The man __________ iPad was stolen whose who

2This is the document _________ I want you to look at.

when that

3Do you know the speaker ________ is giving the presentation?

which who

4 This is the desk __________ I usually work. where which

5This is the meeting room _________ we will use today.

which who

1. Choose the correct option.


Statements Option 1 Option 2

1 The man __________ iPad was stolen whose who

2This is the document _________ I want you to look at.

when that

3Do you know the speaker ________ is giving the presentation?

which who

4 This is the desk __________ I usually work. where which

5This is the meeting room _________ we will use today.

which who


Test Your Knowledge

1. Answers



Test Your Knowledge

Statements

1 Consistent in their behaviour

2 Threatened by the abilities of their employees

3 Unafraid to question their own management

4 Don’t play favourites

5 Become intoxicated by positional power

2. Identify the qualities of the best managers.



Test Your Knowledge

2. Answers

Statements

1 Consistent in their behaviour

2 Threatened by the abilities of their employees

3 Unafraid to question their own management

4 Don’t play favourites

5 Become intoxicated by positional powerFor Aptech Centre Use Only


In a Nutshell…

In this lesson you learnt to:

• Identify and describe different management styles using a range of

appropriate language

• Use defining relative clauses to explain the function/role of people and things

• Read an article critically and explain hie/her own reaction to it


ae bc ppt07

Documents

aptech training

aptech centre use

styles of management

different management

hisher management style

fze recap

telling people

fze learning objectives