Performance

Excellence

(Baldrige) As

A Survival

Strategy

May 2011

Wayne Ferch, FACHE

President and CEO

Why Baldrige?

"It is a disgrace to do a second-class job in anything…all of our institutions…shall be number one."

- A Founder of Adventist Healthcare, 1877

Our current vision:

“Feather River Hospital

will be a recognized leader

in mission focus, quality

care and fiscal strength.”

Feather River

Hospital Profile

Feather River

Hospital

Paradise, CA

• Opened in 1950

• 101 Bed Rural Hospital

• Serves a population of 50,000

• 1200 employees, 375 volunteers, 160 medical staff members

• Extensive Ancillary and Home Care Services

• Hospice House

• Cancer Center and other outpatient services

• Large Rural Health Clinic

Feather River Hospital

Paradise Hospice House

Myth #1

You need to have

excellent financial results

to start Baldrige

FRH Net Income 2000-2011

-$3,000,000

-$2,000,000

-$1,000,000

$0

$1,000,000

$2,000,000

$3,000,000

$4,000,000

$5,000,000

2000 2001 2002 2003 2004 2005 2006 2007 2008* 2009 2010

Myth #2Must have extraordinary

leadership

Leadership and Inservice Education

20

120

220

320

2003

2004

2005

2006

2007

2008

2009

2010

Ho

urs

per

sta

ff

FRH-Leadership Baldrige Recipient

Overall 26 examiners

Leadership Model

Myth #3

Must have excellent

quality outcomes to start

Clinical Outcomes

Heart Failure Care

0%20%40%

60%80%

100%

2004

2005

2006

2007

2008

2009

2010

2011

2012

% C

om

plia

nce

FRH 90th %ile

Good

Myth #4Morale and engagement

must be high

Hospital Wide Turnover

0%

5%

10%

15%

20%

2003 2004 2005 2006 2007 2008 2009 2010

Per

cen

t

FRH Baldrige WinnerCHA Top 25th %tile EMC

Good

0%

5%

10%

15%

2004 2005 2006 2007 2008 2009 2010

Per

cen

t

FRH Baldrige Winner

Myth #5You fill out an application and

you WIN!

Applying

Strategic Review

Strategic Planning

Leader Development

Targeting Best Practice

Compass System

PEC & PET’s

Strategic Alignment

Milestones in our Journey for Excellence

Quest / CAPE

Strategic Deployment

Innovation

2000

2011

Myth #6I don’t have time

Myth #6 is TRUE

You MUST make the time or be

content with being average.

Myth #7We are already good at planning

Strategic Planning Process

Myth #8

We KNOW we are good

Compass ProcessIf it is important, MEASURE IT!

Why Baldrige?

Thank You!

2008 & 2010 GOLDAward Winner

2010 Governor’s Award