1. We still need to get our work done whenWe have to make sure everything works on we are travelling. everyones mobile devices. In some cases, we want more control overwhat tools some of our employees have.Managing complex infrastructure takes our IT staffaway from the important projects.We are cost conscious nowadays more than ever.

2. "IT professionals have 3. per day.- Jan Najvrek, Co-Owner, ARTIN, s.r.o 4. We are enjoying improved business continuity, so we have better and more reliable customer service.- Paraic Nolan, Finance Director, Big Red Book 5. with Office 365, issues get quickly resolved byMicrosoft professionals and the extensive online Office365 community. - Doug Green, Sales Engineer & Marketing Manager, PSI Solutions 6. "Instead of a big upfront cost, we have a smaller,predictable monthly cost." - Byron Nutley, Vice President of Business Operations, Zyvex Technologies 7. "The economics of Microsoft Office 365 is a big benefit to uswe can 8. "We no longer need to allocate funds to obtainingnew licenses or upgrades. Thats a massive costsavingsand helps drive consistency across theorganization.- Kristian Wachtell, Cardiologist, SKARF 9. that cost will prohibit usfrom giving employees access to the latestcapabilities." - Travis Morrison, Senior Systems Administrator, New Belgium Brewing 10. Common Communication SilosMicrosoft Unified Communications Vision InstantVideoWeb E-mail andAudioMessaging (IM) Voice MailConferencingTelephonyConferencing CalendaringConferencing InstantTelephony andUnifiedMessaging Voice Mail E-mail andConferencing:Calendaring Audio, Video,Web Authentication Authentication Authentication Authentication Administration Administration Administration AdministrationStorageStorageStorageStorageAuthenticationAuthentication AuthenticationAuthenticationAdministrationAdministration AdministrationAdministration StorageStorage StorageStorageComplianceOn-PremisesIn the Cloud 11. Lync LyncCapability Online ServerReduce Travel Expenses4Save 5%-30% Reduce costs through converged communicationsReduce travel via A/V/W conferencing YesYes Reduce Audio Conferencing Charges 4Save 30%-95%Reduce audio conferencing service changes Partial YesReduce PSTN calling charges via VoIPPartial Yes Reduce Telephony Charges 4 Save 50%-70%Retire separate PBX systems (some or all) YesShared workplace, home and mobile communications support PartialYes Reduce Cost of Communications Systems 4Save 40%-60%Lower Real Estate and Facility Costs 4 Save 15%-30%Drive adoption through ease of use and Microsoft OfficeInstant messaging and presence in Office and SharePoint YesYesClick to communicate, seamless escalationYes 1 YesImprove End-User Productivity Up to 30 min/dayAd hoc A/V/W conferencing (inter-organization)PartialYesClick to call via VoIP Yes 1 YesResolve Customer Issues FasterUp to 50%Skills-based people search in Lync clientYes 2Yes 21 Except PSTN calling Attract and Retain EmployeesVaries by customer2 With SharePoint on-premises Deployment, migration, interoperability, extensibilityEmbed communications in LOB applicationsYes 3YesComplete Projects FasterBy 10%-20%Embed communications in Server applicationsYesIntegration with on-premises room video systemsYesShorten Sales Cycle Up to 20%Integration of voice capabilitiesPartial YesConsolidate management of communications functions Partial YesReduce IT Admin, Migration Costs 4 Varies by customer3 client only4 savings amounts based on actual customers. www.microsoft.com/casestudies 12. The power of digital communication at your workplace 13. The power of digital communication at your workplace. 14. voiceTake advantage of interoperability to replace, enhance, or add voice options Replace Full and Seamless UC Experience through Lync Server 2010 Case Studies: Sprint, LA Fitness, and Sharp Highly Cost-effective to Purchase and Manage Enhance Full and Seamless UC Experience through Case Studies (interop with Cisco): JJ Food ServiceLync Server 2010 Case Studies (interop with Avaya): Alutiiq, Bosera Allows Employees to Use PC or Phone for Voice Calls Add to Reduces Costs for Conferencing Services Can Use PC for Full Audio, Video, and Web Conferencing Case Study: IntelExperience Provides Rich Roster Controls 15. With Other Lync customers and PartnersWith Windows Live AccountsQuick adoption through Ease of use and Microsoft OfficeWith Legacy IM and Presence solutionsWith Third-Party IM and Presence solutionsthrough XMPP gateway 16. Low cost phones for information workers 17. MobileiOS Connect with IM/P on all smartphone platforms WINDOWS PHONE Join Lync Conferences from your calendar Utilize Single Number Reach and Call via Work Supporting both Lync Server and Lync Online* BlackBerry Microsoft supports the APIs in which RIM utilizes to develop the BlackBerry Client for use with Lync 2010 18. PSTN Connectivity Third-party Video Systems Direct SIP tested with major IP-PBX providers VTC Endpoints registering directly to Lync SIP Trunking with WW IP Telephony Service Multipoint video conferencing bridgesProviders Gateway systems transcode protocols SIP/PSTN Gateways andSurvivable Branch AppliancesIP Phones & Devices Industry Engagement Optimized IP phones UC Interoperability Forum from Polycom & Aastra Non-profit, democratic vendor alliance Optimized headsets, webcams Working to enable interoperability of UCand speakerphones scenarios Compatible phones from SNOM Based on existing standards 19. E E E E 20. Central Site Standard EditionSmall< 5000 users Branch A tiny.contoso.com CA/DNSEdge ServerSurvivable Branch ApplianceExchange UM Server WAN All Server HTTP reverseRolesproxy This example PSTN 5,000 users, 3 serversPSTN Gateway(s) 1667 users/serverSmall Standard Edition central site Branch through EdgeSmall with Branches 250-5,000 Standard Edition central site Single branch, with SBASmall with Failover Two Standard Editions - Paired Standard Edition to support inexpensive failover Any 21. October 1st December 31st 2012 22. Big Easy 11%9% 3% -- (On-premises) Incubation Growth Core B Core A System CenterSQLWindows Server Office Standard/Pro Plus Open LWS Data Center SharePointExchange Lync Dynamics CRMWindows ClientDeveloper ToolsProject & VisioAnnuity 33%27%9% 7% Note: Subsidy payout is a percentage of ERPCloud Easy 15% Office 365 Dynamics CRM Online(of annual subscription fee) Windows Intune 23. Step Up to Windows 8 Offer October 2012 24. Discount 40% on Open Value / Open License + SA (Upgrade + SA) 15% on Open License (Upgrade Only)Step Up Durationto Windows 8 Offer Nov 1, 2012 Jan 31, 2013 License Caphttp://aka.ms/StepUp Maximum of 150 licenses per customer Requirements Qualified underlying OS (Windows 7 Professional, etc.) 25. 26. Instant MessagingLyncVoiceArchiving& PresenceMeetings & PBX & Full IT Controls X X 27. homeofficeroadAudio VideoHeadset Handset SpeakerUSBIP Phone MobilePC Webcam Unified Conference Tele- PhonePhonePhone StationPresence 28. $850+ Polycom CX3000MSRP$200-300 Polycom CX700 Polycom CX600 Aastra 6725 iP$150-200Polycom CX500 Aastra 6721 iP $100 & Already availablebelow 1 - SW update onlySnom 3002 2 - Tested for OCS 2007 R2 only 29. Low cost phones for information workers 30. O P T I MI Z E D F O RMicrosoft Lync Headsets starting at $20 MSRP New HD webcams 10 Optimized for PCs Find more information about these optimized devices atwww.optimizedfor.com 31. NATIVE Lync Solutions INTEROPERABLE Lync SolutionsOptimized for Microsoft Lync Logo Program Video Interoperability ProgramWebcamsVideo EndpointsPCsVideo InfrastructureRoom systems VTCsIP devices MCUs Gateways 32. Meeting and Conferencing Scenarios Lync 2010 to HDX (with HDX presence and1 Lync 2010 to Lync 2010 2 availability)HDX to Lync 2010 (Buddy List using presence from Lync 2010 to Lync 2010/Companion3 Lync Server 2010) 4 HDX (call forking) 33. Lync 2010 Client CX PhonesRMX PSTNImmersive TelepresenceHDX Users(RPX, OTX) 34. Contact Center 35. Literally overnight, weve takenLync [Online] and some off theshelf hardware to enable asolution that allows thesephysicians to not only expandregionally and provide theirexpertise in rural areas, but alsopotentially on a global level andshare that with patients.Stephen Cracknell, US Medical ITDallas Neurosurgical and SpineVideo conferencing to connect experts 36. Embedded Communications with Skill search 37. www.herrenknecht.comwww.glueckkanja.comThe world market leader forheavy tunnel boringmachinesBusiness NeedEngineers relied on emails to track technicaldrawings and availability of mechanical parts formachines and equipment. This cumbersome andmanual process provided little visibility andintroduced a lot of uncertainty on whether thenotifications got lost in the fray of emails. Engineersneeded an efficient way to keep track of drawingsand parts.SolutionApplication: Microsoft UC functionality integrateddirectly into Herrenknechts Stock ManagementSystems Silverlight application. Includes presenceand server side interactive notification bots thatnotify employees when a part or technical drawing isavailable or changed.Benefits: Dramatically improved engineeringefficiency, ability to keep up to date on changes andcollaboration among engineers thus saving time andreducing costly mistakes. 38. Business NeedWhen emergencies and power outages arise, the right crew needs to be assembled torespond to incidents quickly. Connexus Energy needed to improve response time towww.connexusenergy.comemergencies while streamlining their business process to reduce required staff levels. In The largest electricthe past, this process required a person to manually assemble crews with the right skilldistribution company serving www.avtex.comset, which took up to an hour adding delays to issue resolution.energy needs of customersacross Minnesota.SolutionApplication: Silverlight basedCrew Dispatch System thatallows dispatchers to initiateautomated outbound calls tocrew cell phones with the clickof a button. Microsoft UCpowered voice workflow calls upto 10 technicians concurrently,and assembles crews for theoutage. Crew responses arerecorded based on touch-toneinterface.Benefits: Crew DispatchSystem has radically decreasedresolution time for customeroutage issues while decreasingdispatch labor required to manemergency call center. 39. Business NeedIn Australia bush fires can spread fast. Therefore thecommunity is very alert, and used to notify eachother via a list that would be called down by hand.Reaction times were suboptimal.SolutionApplication: Jasco put together an applicationleveraging Lync to reach people faster.Benefit: People are getting notified a lot faster.http://wm.MS-STUDIOSMEDIA.COM/a10065/o9/events/Lync/en-us/1005128_JASCO_1017_1500k.wmv 40. Home-grown, flexible ACD with Home Workers 41. www.lafitness.comBuilt in-house by LA Fitness.LA Fitness has over 300 clubs andover 1.5 million members across21 US states and Canada.Business NeedLA Fitness Front Desk Management System enables employees to contact customerswho are late on their payment. At any given moment, approximately 50,000 leads areadded to the system and over 2,000 customers are called by individual employees. Thismethod of bill collecting is labor intensive and does not allow customers to self managetheir billing information. Click on Speaker Icon. Audio Recording of IVR.SolutionApplication: An inbound IVR that augments the LA Fitness Front Desk Management Note: Audio clip is compressed in this slidesystem. This solution allows customers to call a toll free number to update their own in order to reduce presentation size.billing information using speech or DTMF. And, if a customer needs to talk to an LAActual call quality is higher fidelity.Fitness agent for any reason, the call can be transferred to an agent.Benefits: LA Fitness saves time and money on labor used for calling customers andbook revenue that might otherwise be delayed. Customers are able to maintain andupdate their own billing information any time of day throughout the year. 42. www.crchealth.comCRC Health Group is one of the largestwww.unifysquare.comproviders of behavioral health servicesin the United States, treating morethan 30,000 people each day.Business NeedVendors submit invoices that are then entered into the AccountsPayable systems and processed. 145 field offices needed to obtainstatus information for various invoices. The manual process was timeconsuming and involved IT folks and Accounts Payable personnelleading to loss of productivity, randomization and long wait times.CRC Health needed a way to make the information inquiry efficient andpainless so employees could work on value added tasks.SolutionApplication: Sage IM Bot - an interactive query/response bot whichmakes the Accounts Payable query process extremely efficient.Personnel from field offices can send an instant message to the SageIM Bot and get status and updates instantly!Benefits: Significant cost savings because manual labor is no longerinvolved, eliminated wait times for information, happier customers,and access to information from anywhere. 43. For Customer Interaction in the Branches65 44. Mobile Wave 1 iOSIM/P Conferencing Voice Lync and Lync Online connectivity Join Lync Conference from CalendarSingle Number Reach (PSTN Callback) New UI, Photo, status, PresenceDial pad Calendar Integration View & Manage Lync Contact ListCall via work (PSTN Callback) Meeting Pane Search in Corporate Directory andCall forwarding view contact card IM, Multi-party Conversation Calling From Contact Card Distribution List expansionCalling from Conversation Window Send Bing Map Location in IM (GPSVisual voicemail Based)* Features may vary across platforms and devices 45. IPHONEANDROIDWINDOWS PHONE NOKIA 46. Rich communication with all contacts Familiar experiences across scenarios Relevant differences to support customer preferencesNDA Disclosure Only 47. Reduce Costs We expect to be saving across the board with the UC suite in the neighborhood of $9,000,000 - $10,000,000 a year just in our enterprise costs.Mike Browne, Sprint 48. Adopt QuicklyWhen we deployed Lync, it was thefastest take up of any product weveever deployed across thebusiness. What we found when wegot it out there, was it spread likewild fire. It was just intuitive and theypicked it up. 60% of people wereusing it within 24 hours of that toollanding on their desktop. We put itacross 32,000 people in a couple ofweeks. There were no compatibilityissues, there were no scalabilityissues; it just worked!Mark Griffith, Commonwealth Bank of Australia 49. Ease DeploymentWe need designinformation as fast aspossible on the shopfloor and here Lyncsupports us andreduces timeefficiently andeffectively. Werner Wind, CIO, Herrenknecht 50. Lync improved ourproductivity, becausewe saved a lot of traveltime around 30%less than before. Markus Frenk, Herrenknecht 51. The most importantcost savings aroundOCS [now Lync with2010 release] for usare around travel,long distancetelephone costs, andreplacingPBXs[For longdistance costs] youare looking at over$230,000 a year insavings.Bill Johnson, CIO,Stoneridge 52. Reduce cost of communication systemsLA Fitness saves $650,000/year with Lync Enterprise As we go forward, Lync also gives us a capability ofVoice. George Bedar, LA Fitness co-existence.David Giambruno, Revlon 53. Central Site Standard EditionSmall< 5000 users Branch A tiny.contoso.com CA/DNSEdge ServerSurvivable Branch ApplianceExchange UM Server WAN All Server HTTP reverseRolesproxy This example PSTN 5,000 users, 3 serversPSTN Gateway(s) 1667 users/serverSmall Standard Edition central site Branch through EdgeSmall with Branches 250-5,000 Standard Edition central site Single branch, with SBASmall with Failover Two Standard Editions - Paired Standard Edition to support inexpensive failover Any 54. Front end MediationStandard Edition Back endGroup ChatAV Conf Archiving Edge MonitoringEnterprise EditionDirector UMSCOM