advanced life coaching certificate training program · largest christian life coaching organization...

Advanced Life Coaching

Certificate Training Program

P.O. Box 739 • Forest, VA 24551 • 1-800-526-8673 • www.AACC.net


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Welcome to Light University and the “Advanced Life Coaching” program of study. Our prayer is that you will be blessed by your studies and increase your effectiveness in reaching out to others. We believe you will find this program to be academically sound, clinically excellent and biblically-based. Our faculty represents some of the best in their field – including professors, counselors and ministers who provide students with current, practical instruction relevant to the needs of today’s generations. We have also worked hard to provide you with a program that is convenient and flexible – giving you the advantage of “classroom instruction” online and allowing you to complete your training on your own time and schedule in the comfort of your home or office. The test material can be found at www.lightuniversity.com and may be taken open book. Once you have successfully completed the test, which covers the units within this course, you will be awarded a certificate of completion signifying you have completed this program of study. Thank you for your interest in this program of study. Our prayer is that you will grow in knowledge, discernment, and people-skills throughout this course of study. Sincerely,

Ron Hawkins Dean, Light University


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The American Association of Christian Counselors

Represents the largest organized membership (nearly 50,000) of Christian counselors and

caregivers in the world, having just celebrated its 25th anniversary in 2011.

Known for its top-tier publications (Christian Counseling Today, the Christian Counseling

Connection and Christian Coaching Today), professional credentialing opportunities offered

through the International Board of Christian Care (IBCC), excellence in Christian counseling

education, an array of broad-based conferences and live training events, radio programs,

regulatory and advocacy efforts on behalf of Christian professionals, a peer-reviewed Ethics

Code, and collaborative partnerships such as Compassion International, the National

Hispanic Christian Leadership Conference and Care Net (to name a few), the AACC has

become the face of Christian counseling today.

With the needed vision and practical support necessary, the AACC helped launch the

International Christian Coaching Association (ICCA) in 2011, which now represents the

largest Christian life coaching organization in the world with over 2,000 members and

growing.

Our Mission

The AACC is committed to assisting Christian counselors, the entire “community of care,” licensed professionals, pastors, and lay church members with little or no formal training. It is our intention to equip clinical, pastoral, and lay caregivers with biblical truth and psychosocial insights that minister to hurting persons and helps them move to personal wholeness, interpersonal competence, mental stability, and spiritual maturity.


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Our Vision

The AACC’s vision has two critical dimensions: First, we desire to serve the worldwide Christian Church by helping foster maturity in Christ. Secondly, we aim to serve, educate, and equip 1,000,000 professional clinicians, pastoral counselors, and lay helpers throughout the next decade. We are committed to helping the Church equip God’s people to love and care for one another. We recognize Christian counseling as a unique form of Christian discipleship, assisting the church in its call to bring believers to maturity in the lifelong process of sanctification—of growing to maturity in Christ and experiencing abundant life. We recognize some are gifted to do so in the context of a clinical, professional and/or pastoral manner. We also believe selected lay people are called to care for others and that they need the appropriate training and mentoring to do so. We believe the role of the helping ministry in the Church must be supported by three strong cords: the pastor, the lay helper, and the clinical professional. It is to these three roles that the AACC is dedicated to serve (Ephesians 4: 11-13).

Our Core Values

In the name of Christ, the American Association of Christian Counselors abides by the following values:

VALUE 1: OUR SOURCE We are committed to honor Jesus Christ and glorify God, remaining flexible and responsive to the Holy Spirit in all that He has called us to be and do. VALUE 2: OUR STRENGTH We are committed to biblical truths, and to clinical excellence and unity in the delivery of all our resources, services, training and benefits. VALUE 3: OUR SERVICE We are committed to effectively and competently serve the community of care worldwide—both our membership and the church at large—with excellence and timeliness, and by over-delivery on our promises. VALUE 4: OUR STAFF We are committed to value and invest in our people as partners in our mission to help others effectively provide Christ-centered counseling and soul care for hurting people. VALUE 5: OUR STEWARDSHIP We are committed to profitably steward the resources God gives to us in order to continue serving the needs of hurting people.


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Light University

Established in 1999 under the leadership of Dr. Tim Clinton—has now seen nearly 200,000

students from around the world (including lay caregivers, pastors and chaplains, crisis

responders, life coaches, and licensed mental health practitioners) enroll in courses that are

delivered via multiple formats (live conference and webinar presentations, video-based

certification training, and a state-of-the art online distance teaching platform).

These presentations, courses, and certificate and diploma programs, offer one of the most

comprehensive orientations to Christian counseling anywhere. The strength of Light

University is partially determined by its world-class faculty—over 150 of the leading

Christian educators, authors, mental health clinicians and life coaching experts in the United

States. This core group of faculty members represents a literal “Who’s Who” in Christian

counseling. No other university in the world has pulled together such a diverse and

comprehensive group of professionals.

Educational and training materials cover over 40 relevant core areas in Christian—

counseling, life coaching, mediation, and crisis response—equipping competent caregivers

and ministry leaders who are making a difference in their churches, communities, and

organizations.

Our Mission Statement

To train one million Biblical Counselors, Christian Life Coaches, and Christian Crisis Responders by educating, equipping, and serving today’s Christian leaders.

Academically Sound • Clinically Excellent • Distinctively Christian


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Video-based Curriculum

Utilizes DVD presentations that incorporate over 150 of the leading Christian educators,

authors, mental health clinicians, and life coaching experts in the United States.

Each presentation is approximately 50-60 minutes in length and most are accompanied by a

corresponding text (in outline format) and a 10-question examination to measure learning

outcomes. There are nearly 1,000 unique presentations that are available and organized in

various course offerings.

Learning is self-directed and pacing is determined according to the individual time

parameters/schedule of each participant.

With the successful completion of each program course, participants receive an official

Certificate of Completion. In addition to the normal Certificate of Completion that each

participant receives, Regular and Advanced Diplomas in Biblical Counseling are also

available.

The Regular Diploma is awarded by taking Caring For People God’s Way, Breaking Free

and one additional Elective among the available Core Courses.

The Advanced Diploma is awarded by taking Caring For People God’s Way, Breaking

Free, and any three Electives among the available Core Courses.

Credentialing

Light University courses, programs, certificates and diplomas are recognized and endorsed

by the International Board of Christian Care (IBCC) and its three affiliate Boards: the Board

of Christian Professional & Pastoral Counselors (BCPPC); the Board of Christian Life Coaching

(BCLC); and the Board of Christian Crisis & Trauma Response (BCCTR).

Credentialing is a separate process from certificate or diploma completion. However, the

IBCC accepts Light University and Light University Online programs as meeting the

academic requirements for credentialing purposes. Graduates are eligible to apply for

credentialing in most cases.

Credentialing involves an application, attestation, and personal references.

Credential renewals include Continuing Education requirements, re-attestation, and

occur either annually or biennially depending on the specific Board.


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Online Testing

The URL for taking all quizzes for this course is: http://www.lightuniversity.com/my-account/.

TO LOGIN TO YOUR ACCOUNT

You should have received an email upon checkout that included your username,

password, and a link to login to your account online.

MY DASHBOARD PAGE

Once registered, you will see the My DVD Course Dashboard link by placing your mouse

pointer over the My Account menu in the top bar of the website. This page will include

student PROFILE information and the REGISTERED COURSES for which you are

registered. The LOG-OUT and MY DASHBOARD tabs will be in the top right of each

screen. Clicking on the > next to the course will take you to the course page containing

the quizzes.

QUIZZES

Simply click on the first quiz to begin.

PRINT CERTIFICATE

After all quizzes are successfully completed, a “Print Your Certificate” button will appear

near the top of the course page. You will now be able to print out a Certificate of

Completion. Your name and the course information are pre-populated.


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Continuing Education

The AACC is approved by the American Psychological Association (APA) to offer continuing education for psychologists. The AACC is a co-sponsor of this training curriculum and a National Board of Certified Counselors (NBCC) Approved Continuing Education Provider (ACEPTM). The AACC may award NBCC approved clock hours for events or programs that meet NBCC requirements. The AACC maintains responsibility for the content of this training curriculum. The AACC also offers continuing education credit for play therapists through the Association for Play Therapy (APT Approved Provider #14-373), so long as the training element is specifically applicable to the practice of play therapy. It remains the responsibility of each individual to be aware of his/her state licensure and Continuing Education requirements. A letter certifying participation will be mailed to those individuals who submit a Continuing Education request and have successfully completed all course requirements.


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Advanced Life Coaching Table of Contents:

MLCA 101: Building a Full Coaching Schedule by Finding Clients Everywhere .......................... 10 Dwight Bain, M.A.

MLCA 102: Communication Coaching: Building Your Coaching Business Through Seminars and Conferences .................................................................................................................................. 15 Georgia Shaffer, M.A.

MLCA 103: The Successful Coach: Managing Time and Staying Organized ............................... 20 Sandra Dopf, M.A.

MLCA 104: Coaching the Coach ................................................................................................... 30 Georgia Shaffer, M.A

MLCA 105: Creating a Professional Image: Keys to Successful Coaching ................................ 36 Jennifer Cisney, M.A.

MLCA 106: Team Coaching: Collaboration with Other Professionals for Effective Coaching ... 42 Sandra Dopf, M.A.

MLCA 107: Group Coaching: Harnessing the Power of Community for Your Coaching Clients ................................................................................................................................. 53 Jennifer Cisney, M.A. and Georgia Shaffer, M.A.

MLCA 108: Mission and Vision: Having a Plan for Life ............................................................... 60 Eric Scalise, Ph.D.

MLCA 109: Coaching Through Midlife Career Transitions ......................................................... 71 Dwight Bain, M.A.

MLCA 110: Visioning and Storyboards in Coaching ............................................................... 76 Jennifer Cisney, M.A.

MLCA 111: The Art of Confrontation: Speaking the Truth in Love ............................................. 83 Eric Scalise, Ph.D.

MLCA 112: Advanced Ethics and Ethical Coaching Dilemmas ................................................ 93 Eric Scalise, Ph.D.; Dwight Bain, M.A.; Rolfe Carawan, M.Ed.; Lea Carawan, M.A.

Appendices: .................................................................................................................................. 97


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MLCA 101:

Building a Full Coaching Schedule by Finding

Clients Everywhere

Dwight Bain, M.A.


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Abstract

“How can we find clients?” is the number one question being asked. To answer this question,

Dwight Bain presents a key principle, called “NETWORK,” This lecture is designed to help

coaches to be able to effectively reach out those who need help.

Course Objectives

1. Participants will be able to identify each element of the NETWORK acronym for

successful coaching.

2. Participants will be able to examine their own coaching practice and themselves as

coaches on NETWORK principles.

3. Participants will be able to apply the NETWORK principles in their coaching practice.


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I. Introduction

A. How do we get clients?

B. If you hate to ask for a coaching fee

1. Consider not pursuing coaching but consider volunteering at church.

2. Know the difference between coaching clients and counseling clients.

3. Coaching clients are usually stable, unlike counseling clients.

C. Find more people who need help.

II. Targeting Process

A. Diagram

1. Target

2. Trusted referral sources

3. Different zones

• Medical

• Ministry/education

• Financial/legal

• Media/community


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III. Format to Find Clients

A. N- Niche

1. Your life story.

2. Know who you are, your passion, and your niche well.

3. Don’t coach someone that is beyond your competence.

B. E- Expert

1. Be true to your life journey.

2. Seth Godin “All marketers tell stories.”

3. One Sheet – tell your stories.

C. T- Tools

1. Technology.

2. Marketing tool.

• Business card

• Post cards

3. Keep learning and adding tools to your tool box.

• How many books do you read every week?

• If you don’t keep growing, your business stops.

4. This is work!


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D. W- Write

1. Blogging.

2. Publishing books.

E. O-Organized

1. Have some kind of system.

2. Make daily/monthly checklist.

3. Write out your targeted goals.

F. R- Respond Fast

1. Linkedin.com

G. Keep in Touch

1. Send Thank-You cards.

IV. Concluding Thoughts

Bibliography/Reading List

Godin, S. (2009). All marketers are liars (with a new preface): the underground classic that

explains how marketing really works--and why authenticity is the best marketing of all

portfolio hardcover. London: Portfolio Hardcover


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MLCA 102:

Communication Coaching: Building Your

Coaching Business through Seminars and

Conferences

Georgia Shaffer, M.A.


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Abstract

Speaking in seminars, workshops, and conference will help a life coach with his/her potential

clients. However, anxiety around speaking is very common. In this session, Georgia Shaffer will

present a step-by-step outline on how to package an effective presentation.

Learning Objectives

1. Participants will be able to discuss why speaking is a great way to connect with potential

clients.

2. Participants will be able to identify steps for packaging a presentation.

3. Participants will be able to apply nine key steps in preparing presentations.


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I. Introduction: Why Speaking is a Great Way to Connect with Potential Clients

A. Speaking establishes you as an expert.

B. Speaking enables you to build a relationship with potential clients in a non-

threatening way.

C. Speaking increases your visibility and saves marketing dollars.

D. Speaking communicates that you are willing to give of your time and expertise.

II. How to Put together Your Presentation

A. Define Your Message

1. Who is my audience?

2. What do I have to say that meets a felt need?

3. What wisdom or life experience do I have to share?

B. Craft a Catchy Title

1. The title should appeal to both the right brain and the left brain.

2. Your metaphors should be tight.


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C. Identify Your Key Point

1. What do you want your audience to take away?

2. You need at least one major point.

3. P.I.E.R.

• Point

• Instruction

• Examples

• References

D. Select Your Stories and Examples

1. Select your personal examples.

E. Provide Instruction and Practical Tips

1. Help the audience apply your key point to their lives.

2. What does it look like on daily basis?

F. References

1. Support your point with appropriate references.

• Scriptures

• Statistics


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G. Package Your Presentation

1. Create an outline with parallel construction.

• Example: “Power of God’s Dream”

• Receive the dream

• Believe the dream

• Live the dream

H. Opening and Closing

1. Have a strong opening.

• Start with a story, a quote, statistics, etc.

2. Have a strong closing.

• End with an encouraging message and leave with a challenge.

I. Practice, Practice, Practice

1. Helps your identify potential problems

2. Builds your confidence

3. If you need to expand or reduce the time of the presentation, adjust it with P.I.E.R.

system.

III. Concluding Thoughts

A. Speaking is a Skill to Be Developed


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MLCA 103:

The Successful Coach: Managing Time and

Staying Organized

Sandra Dopf, M.A.


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Abstract

An unorganized office space (which includes a system for dealing with your flow of

information), and a lack of effective skills for managing has the potential to stunt your ability to

have a successful coaching practice. This lesson identifies the obstacles of being disorganized

and not being able to use your time wisely, but also offers options to overcome them as well.

Learning Objectives

1. Participants will be able to develop an awareness of what is needed to have a well-

defined office space and system for dealing with their “stuff”.

2. Participants will be able to understand the impact of being disorganized has on their

success.

3. Participants will be able to create an office and time inventory to build a solid work

foundation for their coaching practice.


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I. Introduction

A. “Success is not a matter of luck, or an accident of birth, or a reward of virtue. It is

strictly a matter of decision, commitment, planning, preparation, and careful

execution. Success does not come to you; you go to it.” –Nido Qubein, President, High

Point University

B. Jeremiah 29:11

1. It tells us that the Lord has plans for us to prosper and to successful and not to be

destructive plans.

2. As coaches, we should also plan for success and to do so we need a plan. To not

have a plan is to plan to fail.

3. Now it is time to also put some structure around your practice.

II. Personal Desk Space

A. Take a look at your desk and work space. Is it organized and equipped to help you be

the best and offer the best to others as their coach? Identify what you need to change

to make it work better:

1.

2.

3.

4.

5.


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III. Causes for Having a Cluttered and Unorganized Work Space

A. Not having the tools needed to set up your office to function well.

1. Desk and chair

2. Proper lighting

3. Computer (with filing system – folders, etc.)

4. In-box and Out-box/tiered trays

5. File cabinets and file folders

6. Calendar

7. Pens, paper, notepads, paper clips

8. Trash can and shredder

9. Printer and fax machine (or capability)

B. Not being intentional with creating a defined work space

1. If you do not value your space and work you will not see the importance of having a

separate work space to go to when you work.

2. You will need to be creative and look at options to make a functional space and one

that energizes you when you “go” to work.


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C. Do you have a system for dealing with information as you receive the message or

piece of paper? Ask yourself the following each time your hands or eyes receive

information:

1. What do I need to do with it?

2. When do I need to take action with it?

3. Know where you are going to put it. DO NOT BE A PILE MOVER!

IV. Systems for dealing with information

A. Remember: If you do not know you have it, or you do not know where to find it, it has

no value to you.

B. How will you create a system for dealing with each piece of paper information that

touches your hands or desk?

C. How will you create a system for dealing with each piece of electronic information

that comes across your computer?

D. Dress your office for success!

V. Time Management

A. We do not manage time – we manage ourselves.


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B. What we do with each twenty-four hour period we are given is up to us to manage.

Ephesians 5:15-16

C. The Lord has a plan for His time. Genesis 1:1-31

Genesis 1:1-31

If we do not take care of our work then we will not have the peace that comes

with knowing we accomplished our work for that 24 hour period of time we have

been blessed with.

D. “Time Robbers”

1. Franklin Covey identifies “time robbers” as those activities, events and

circumstances that break into our day and steal our time or attention away from

doing that which is important.

Unexpected interruptions

Unrealistic time estimates

Unplanned phone calls

Your mistakes or the mistakes of others

Equipment failures

Poor communication

Socializing

Unwillingness to say no

Meetings

Surfing the web

2. How are you allowing “time robbers” to rob you of your time?


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E. Reasons for procrastination

1. They sense no urgency in the activity, even if it is one of their highest priorities.

2. The activity may not be fun or pleasant.

3. The activity is outside of our comfort zone.

4. They fear failure in the performance of the activity.

5. They do not perceive the activity.

6. They lack the knowledge that is needed to do that activity now.

VI. Time Inventory

A. Use a Time Inventory Log to fill in how you spend each hour in your typical day.

7. Take the inventory everywhere you go for 7 days and every couple of hours, record

what you did during the previous hours.

8. Circle every hour block that is an “elective” block of time where you have no weekly

obligations.

9. Star the times you feel are “wasted” blocks of time, i.e. a day that you were on the

phone for an hour just chatting.

10. Write down how you can replace some of your “elective” and “wasted” blocks of

time with uses that reflect your greatest values, highest priorities and achieving your

most important dreams.


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11. Next, make a list of any activities you think you could delegate now or in the future.

Then write a plan on how you can begin to delegate each activity with a deadline for

accomplishing that plan.

Time Inventory Log

SUN MON TUE WED THU FRI SAT

6:00 AM

7:00

8:00

9:00

10:00

11:00

Noon

1:00 PM

2:00

3:00

4:00

5:00

6:00

7:00

8:00

9:00

10:00

11:00

Midnight

1:00

2:00

3:00

4:00

5:00


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VII. Create an Effective Priority Plan for Each Day

A. “I have so much to do today; I couldn’t possibly do it all without three hours of

prayer.” –Martin Luther

B. First priority: Pray and ask the Lord to guide your plans.

C. Spend a few minutes each night planning and prioritizing your daily tasks and

activities for the next day. This simple system can be written on paper, a journal or a

calendar.

1. Make a list of all the tasks that you would like to accomplish the next day without

regard to priority.

2. After creating the task list, then list the tasks by priority.

3. Execute your day according to your priorities, rather than according to urgencies,

lack of planning and procrastination.

4. Remember to “batch” your time for even more efficiency, for example:

5. Schedule your errands in a route that is based on proximity of one another

6. Return phone calls at a particular time of day

7. Save all of your filing until a certain time period


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VIII. Concluding Thoughts

A. Time is your most valuable resource!

1. Unless your time is managed, nothing else can be managed.

2. If you time gets away from you, your coaching practice will slip away from you.

B. It is not only your knowledge and expertise that makes you successful. Those give us

the capability to succeed. Opportunities represent our potential. What makes a

difference in our level of success is how effectively we utilize the time we have

available.

C. Today, begin acting like you are the CEO of your coaching practice with your office,

your clutter and your time.


Vetter, G. (2010). Fine it in 5 seconds. Bothel, Washington: Hara Publishing Group.

Covey, S. (1989). 7 habits of highly effective people. New York, New York: Free Press.

Covey, F (2003). Powerful time management skills. Audio Books: EBookEE


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MLCA 104:

Coaching the Coach



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Abstract

Skilled coaches need the courage and ability to tell their clients not what they always want to

hear, but what they need to know to be successful. Before we can effectively influence our

clients, however, we first want to build a solid relationship that communicates honesty and

concern. This seminar addresses what strategies, when used in the initial coaching sessions, will

help to build the strong connections necessary for inspiring and empowering our clients.

Learning Objectives

1. Participants will be able to discuss why honesty and vulnerability are key ingredients to

building trust and respect.

2. Participants will be able to identify 5 strategies that build the foundation for lasting

relationships between a coach and a client.

3. Participants will be able to discuss the value of creating templates to their coaching

business.


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I. Introduction

A. As a coach, you want to be spending time with a coach of your own.

B. The best coaches have a coach.

C. There are always new things we can learn, bad habits we pick up along the way, and

the ongoing challenges of nagging self-doubts that make having your own coach

important.

II. Be Professional

A. Your emails, assessments, and various forms communicate more than you might

realize.

1. Are you open to feedback?

2. Your clients do not need you to be perfect but want to know you are competent.

III. Be Focused

A. Review clients’ latest emails and information.

B. Eliminate distractions.

C. Listen intently using tools like reflective listening.


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IV. Be Honest

A. Do not try to encourage with empty praise.

B. Being real invites stronger relationships.

C. Recognize your fears as a coach.

V. Be Reliable

A. If you promise to email something in a day, follow through.

B. If you say you will call or find out about, do it.

C. One slip-up in the first 3 sessions can erode trust.

VI. Be Caring

A. While coaching is about setting and achieving goals, don’t lose sight that the

relationship is vital to guiding them toward their goals.

B. Recognize when it is time to push and time to pause.

C. Don’t minimize or scoff at their struggles and never criticize.


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VII. The Fifteen Minute Free Consult

A. Get to know a bit about a potential client.

B. Identity whether or not you are a good fit.

C. Review cost and length of sessions.

VIII. General Outline for Coaching Sessions

A. For each appointment after the first one:

1. Start with prayer.

2. Review Pre-session Preparation Form.

3. Brainstorming, Discussion, Questions.

4. Clarify Assignment for next session.

5. Close with prayer.

6. Follow up with Coaching Summary Email.


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Assess your likeability factor at http://www.rightglr.com/download/TestYourLFactor.pdf

Bradberry, T. & Greaves, J. Emotional Intelligence 2.0, San Diego: TalentSmart.

Dump Your Junk Self-Assessment & other free resources visit www.GeorgiaShaffer.com.

Lencioni, P. (2010). Getting naked, San Francisco: Jossey-Bass.

Sanders, T. (2005) The likeability factor, New York: NY, Random House Inc.

Shaffer, G. (2010). Taking out your emotional trash, Eugene, OR: Harvest House,

http://www.rightglr.com/download/TestYourLFactor.pdf

http://www.georgiashaffer.com/


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MLCA 105:

Creating a Professional Image: Keys to

Successful Coaching

Jennifer Cisney, M.A.


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Abstract

To be successful as a Life Coach, you must have a polished and professional image in additional

to solid coaching skills. Many great coaches fail in the marketplace because they neglect the

details of their professional image and conduct allowing less skilled coaches to get the clients.

This session will help you attend to the details that will assist you in succeeding with your

coaching business.

Course Objectives

1. Participants will be able to discuss the importance of a professional image and

professional business conduct.

2. Participants will be able to identify 8 key areas to creating a professional image.

3. Participants will be able to identify the top mistakes coaches make and describe how to

avoid them.


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I. Introduction

The old adage, "you can't judge a book by its cover" is just not true. We can and we do. As a

professional people helper, you will be judged by your professional image. From your

appearance and clothing to your website and how you introduce yourself publically, having the

right image can bring you coaching clients, but making mistakes can cost you in your business.

II. Eight Keys to Creating a Professional Image.

A. Physical Appearance

1. Health and Hygiene

2. Hair, skin and nails

3. Smile

B. Clothing

1. What you wear matters.

2. An investment in clothing and accessories is a professional investment.

3. Personality is not just permitted - it is encouraged.

4. Ask these questions:

Is it appropriate?

Is it flattering?

Does it fit?

How does it make me feel?


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5. Verbal and Non-Verbal Communication

Public speaking

Networking and social situations

Communicating about your services, fees, etc.

Personal sharing

6. Habits

Verbal habits

Physical habits

Social habits

Business etiquette

*****Respect for others and manners are critical in all situations

C. Your Business Image- Website, Photos, Business Cards, Brochures

1. Website

2. Professional photos

3. Printed materials

4. Speaker promotional materials

5. Social Media


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D. Education and Training

1. Education

2. Trainings and certifications

E. Professional Affiliations

1. Memberships

2. Endorsements

3. Colleagues

4. Networks - formal and informal

F. Personality

1. Today it is more important than ever to express your personality

2. Who are you?

3. The importance of authenticity



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Bixler, S. & Scherrer Dugan, Lisa (2001). 5 steps to professional presence: how to project

confidence, competence and credibility at work. Avon, MA: Adams Media Corporation.

Raiten-D'Antonio, Toni (2004). The velveteen principles: a guide to becoming real. Deerfield

Beach, FL: Health Communications, Inc.


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MLCA 106:

Team Coaching: Collaboration with Other

Professionals for Effective Coaching

Sandra Dopf, M.A.


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Abstract

Collaborating with strategic partnerships may mean the difference between a failed coaching

practice and a successful coaching practice. The days of going it alone are almost passé as

companies/businesses increase their resources by finding other like-minded business

professionals to partner with.

Learning Objectives

1. Participants will be able to develop an understanding of the power of working on a team

verses working alone.

2. Participants will be able to determine which professionals will be a good “fit” for their

coaching practice.

3. Participants will be able to develop a plan for how to work successfully with other

professionals.


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I. Introduction

A. In the past, you have probably heard or have been trained to believe you do not

partner with your competitors. To do so may cost a business a few of their clients,

which may mean a loss of revenue.

B. However, God does not function alone. He is God – the Father, God – the Son, and

God – the Holy Spirit. The Trinity works together.

C. God has created us as relational beings and with the need to work and function best in

community.

D. We should be aware and open to the possibility of growth and meeting the needs of

people through our services (business) may be better served through collaboration.

II. Myth

A. There is a myth that there is only one “pie” of customers for every coaching practice.

1. The fact is, there are many customers that will benefit from your “team” approach

to coaching.

2. Think outside of the box for your clients and your business is imperative for traveling

the distance of creating a successful coaching practice.


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B. Working together, businesses and organizations can change the landscape of entire

industries of regions by providing better value to the right customers while helping

each other succeed.

C. Working best as a team

1. Identify your fears about collaborating with other professionals

2. What experiences have you had in the past that have been both positive and

negative?

3. Brainstorm about other businesses and coaches that you see modeling

“collaborative coaching – team coaching” and see if you can identify the strengths

and weaknesses for them


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III. Success

A. The key to success in cross-promotion is to collaborate with non-competing businesses

that are going after the same client or customer base.

B. Once business owners believe in you and you in them, it leads to the promotion of

one another.

C. You may promote your collaborative professional team by handing out their website,

creating an event together, or maybe give away another’s products. This can be a “win

– win” for all businesses involved if done correctly.

D. Brand Evangelizing

IV. Professionals that Collaborate for the Success of a Team

A. Sports teams

B. Corporations

C. Families

D. Churches


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E. Team Coaching: Direct interaction with a team intended to help members make full,

coordinated use of collective resources in accomplishing the work.

V. Definitions

A. Collaborating: To work with another

B. Team: A number of persons associated in some joint action

C. Competitor: The act of competing; rivalry for supremacy, a prize


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D. Partnership: A person who shares or is associated with another in some action or

endeavor

E. Leadership: An act or instance of leading; guidance; direction

VI. The Keys to Successful “Team – Collaborative” Partnering

A. “Two are better than one, because they have a good reward for their hard work. For is

one of them should fall, the other can raise his partner up.” Ecclesiastes 44:9

B. Find someone with complementary skills. You do not need another “copy” of who you

are.

C. Values matter, so start with a small project to test your values alignment with your

new perspective team or partner.

1. The power of influence of our values is significant in how we approach our work and

decision-making.

2. When values are out of sync, there can be significant consequences.

D. Make sure both sides help each other. You do not need the collaboration to be one

sided.


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E. Define the ground rules upfront!

1. Make it clear the value each party is bringing, the expectations everyone has for the

other, and the financial terms if applicable.

F. A winning collaborative team approach should have clearly defined values and

expectations regarding financial terms if money will be a part of the team’s working

together.

G. Surround yourself with professionals that inspire and energize you – that grow you.

H. Trust is a key factor. Effective collaborative relationships are built on trust.

I. Team coaching can be powerful in helping you stay focused and accountable.

J. Team coaching encourages you to get out of your comfort zone.

K. Always keep the lines of communication open by asking questions and clarifying issues

and concerns with your team.

L. Make sure the goals and expectations of each team partner are aligned to foster a

more successful partnership.


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VII. Confidentiality

A. Sharing with a collaborative team is not the same as having a formal partnership. One

area that you should exercise caution in is confidentiality.

B. It is wise to discuss your needs for confidentiality in among the team.

C. You may want to have a confidentiality contract written and signed by the

collaborative team.

VIII. Being an Effective Team Member

A. Demonstrate reliability

B. Communicate constructively

C. Listen actively

D. Function as an active participant

E. Share openly and willingly

F. Cooperate and pitch in to help


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G. Exhibit flexibility

H. Work as a problem-solver

I. Treat others in a respectful manner

IX. Seeking a New Approach

A. Change can be scary

B. Collaborative, team approach – is it for you?

C. Challenges you can identify

D. “Professionals are willing to take intelligent risks, accepting the possibility of failure as

a fair price for the opportunity to grow.” –Nido Qubein

X. Concluding Thoughts

A. A successful collaborative team coaching approach can be very effective in creating a

thriving practice.

B. Effective teaming can magnify the accomplishments of your practice and the success

of your clients and enable you to better serve everyone.


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Hill, A. R. (1997).Just business –Christian ethics for the marketplace. Westmond, IL: Intervarsity

Press

Grodzki, L., & Allen, W. (2005). The business and practice of coaching. New York, NY: W. W.

Norton & Company

Harkavay, D. (2006). Becoming a coaching leader. Nashville, TN. Thomas Nelson


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MLCA 107:

Group Coaching: Harnessing the Power of

Community for Your Coaching Clients

Jennifer Cisney, M.A. and



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Abstract

God created us in relationship and for relationship. God works in community. In this session,

Jennifer Cisney and Georgia Shaffer will introduce group coaching. They will first present the

advantages of group coaching. Then they will discuss how to create and how lead an effective

group.

Learning Objectives

1. Participants will be able to identify the advantage of group coaching.

2. Participants will be able to discuss how to start group coaching.

3. Participants will be able to describe the stages of group and roles of group coach.


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I. Introduction

A. What is Group Coaching?

1. Biblical foundation.

2. Bring people together and have coaching interactions among them.

II. Advantages of Group Coaching

A. Financial benefits

1. Cost effective for each client.

2. Financial stream for a coach.

B. Benefts to clients

1. Universality: The recognition of shared experiences and feelings among group

memebers.

“I am not the only one feel this way”

A sense of connection

2. Altruism: The group is a place where members can help each other, and increase

each other’s self-esteem.

3. Installation of Hope: Members can be inspired by another member who has

overcome a similar problem.

4. Imparting Information: It can be very helpful to learn factual information from other

group memebers.


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5. Development of Socializing Techniques: The group setting provides a safe and

supportive environment for members to take risks

Practice social skills

6. Imitative Behavior: Observing and imitating the behaviors of a coach and other

group memebers

Modeling

7. Interpersonal Learning

Self-awareness

8. Networking: The opportunity to bring people together who might not otherwise

meet

C. First determine in advance

1. Types of Interactions

Phone

Internet

Face-to-Face (retreat)

2. Size of Group

4-8 members or can go up to 10 to 12

Maximum-15 members

Not too small but not too big

3. Population-focused or Topic-focused?

Background is common: population-focused

Goal is common: topic-focused


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4. Number and Length of Sessions

If it is too short, the group does not reach cohesion, thus not as productive.

If it is too long, commitment is difficult. Consider 12 months as maximum length.

The length of each session

Time and frequency of sessions Consider time zones

5. Options and Pricing

Group

Individual

Retreat/conference

Put together a package that will work for your group.

Consider your cost if you are hosting a conference

6. Individual Interaction Before Contract

What attracted this person to the group? His /her goal?

Discuss expectations

Screening: Identify potential problems

III. Creating Group Interaction

A. Make Sure You Have Group Training

B. Beginning Stage (Forming)

1. What engages people initially to warm up and started talking?.

2. Ice Breakers


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C. Middle Stage (Storming, Norming, Performing )

1. Stage where group starts to work

2. Storming- People start having roles and conflits

3. Mangaging coflicts and problematic members is critical

4. Norming – becoming a group

5. Performing – productive group

6. See God’s work among people coming together

D. Ending Stage

1. Appropriate closure and emotional responses

2. Be honest about your own emotions

3. Give gifts to each other and validate each other

4. Evaluation and determination of the next step

IV. Cautions to Be Aware of in Group Coaching

A. Confidentiality


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B. Privacy

1. Do not share members’ e-mail address without permission

C. You have to protect the group from harmful dynamics

D. Offer group coaching but never push people

E. Public figures may not be comfortable in group setting

V. Concluding Thoughts


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MLCA 108:

Mission and Vision: Having a Plan for Life

Eric Scalise, Ph.D.


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Abstract

This lesson is for individuals, organizations, or anyone who may be looking to develop a mission

and vision in life and how to formulate actual statements. Dr. Eric Scalise will provide insight

into forming a plan for life.

Learning Objectives

1. Participants will be able to gain biblical references on how to have vision and mission in

life plans.

2. Participants will be able to discuss how to maneuver through the four P’s of Life

Planning

3. Participants will be able to use the “SMART” principle for goal planning.


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I. Introduction

A. Proverbs 20:5

1. This is the essence of life coaching.

2. Coaching people in how to live a life of purpose.

3. How to take their dreams, passions, and God-given calling and see these things

move towards becoming a tangible reality.

4. How to maximize their life potential.

B. From Lewis Carol’s Alice in Wonderland

1. “Would you tell me, please, which way I ought to go from here?”

2. “That depends a good deal on where you want to get to,” said the Cat.

3. “I don’t much care where,” said Alice.

4. “Then it doesn’t matter which way your go,” says the Cat.

B. See Different Dimensions/Perception

C. 1 Corinthians 9:26

1. Not without aim – adelos – with uncertainty


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2. Paul understood there was a target and he knew what the target was.

3. If we aim at nothing, we will hit it every time.

II. Developing a Life Plan – General and Biblical Principles

A. Work backwards

B. Find your mission in life

C. Moses

1. [The Mission of Moses] “Therefore, come now, and I will send you to Pharaoh, so

that you may bring My people, the sons of Israel, out of Egypt.” Exodus 3:10

D. Jesus

1. John 6:38

2. John 12:46

3. John 18:37

4. Luke 22:42

E. Paul

1. 2 Corinthians 5:9


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2. Romans 15:20



F. Find your passion in life – what matters to you – what you love – what motivates you.

G. Define your personal brand, develop strong messaging, and maximize visibility

(website, blog, articles, books, videos, seminars, etc.).

1. Create a LinkedIn profile.

2. Use an identity calculator: www.onlineidcalculator.com/step1.php

3. Buy a domain with www.yourname.com – use an email address from your domain.

III. The Four P’s

A. Purpose – Do something that makes a difference in life and in the Kingdom of God.

1. Romans 8:28

2. 2 Timothy 1:9

B. Priorities – Do it with all your heart and always keep the main thing the main thing.

1. Barnabus had a resolute heart (Acts 11:23) to encourage others – prosthesis kardia:

purposed in the will.


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2. He was all in.

C. People – Do it with those individuals that you’re in genuine relationship with.

1. We were created for relationship – it’s not good to be alone.

2. Life was never meant to be a solo flight.

D. Plan – Do it with diligence, intentionality, and only after counting the cost.

1. Proverbs 21:5

2. Luke 14:27-30

IV. Mission and Vision Statements

A. Mission – a concise statement of personal, professional, and/or business strategy and

should fit with the vision statement.

1. It defines the overall purpose of the individual or organization.

2. The mission should answer three questions:

What do I/we do?

How do I/we do it?

For whom do I/we do it for?

3. When wording the mission statement, consider the individual’s or organization’s

products, services, markets, values, and concern for public image, as well as

priorities and activities related to influence and survival.


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4. Does the mission statement include sufficient description that is clearly and uniquely

separates the mission of the person or organization from other people and

organizations?

5. What makes the person or organization stand out – the reason stakeholders would

seek you or the organization as opposed to another?

6. It identifies the key measures of success – just the core.

7. It is a concise and precise statement which expresses ideas, measures, and desired

results.

8. Jeremiah 29:11

B. Vision – spells out goals at a high level and should state what is ultimately envisioned

in terms of growth, values, employees, contributions to society, and the like;

therefore, self-reflection is a vital activity if a meaningful vision is to be developed.

1. It provides a vivid description of the person or organization as operations are

effectively carried out.

2. It identifies what the person and other stakeholders will value most about how you

or the organization will achieve the mission.

3. It combines mission and values - alignment provides integrity.

4. The state of being whole, entire, or undiminished

5. A sound, unimpaired, or perfect condition


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6. It should be a one-liner – ten words or less.

7. Proverbs 16:3

C. Write it Down

1. Like completing a treatment plan – brings the ideas into a tangible reality.

2. Habakkuk 2:1-3

3. Have clear and well-stated goals (the major focal points)with equally clear and well-

stated objectives (the smaller steps that help you or the organization reach the

goals).

4. State the goals and objectives positively – the accomplishment of something rather

than the avoidance of something.

5. Use the SMART Principle for Goal Setting

S – Specific – Significant – Strength-based

M – Measurable – Meaningful - Malleable

A – Attainable – Achievable – Action-oriented

R – Relevant – Realistic - Rewarding

T – Time-bound – Trackable - Terminal

D. Does it all Matter?

1. Vision and mission statements can be power-packed determinants for a person or in

a company culture when they are done right and when they are used to release

potential.


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2. They are what you do best every day and your vision is what the future looks like

because you do that mission so exceedingly well.

3. They don’t need to only state the obvious, but also the exceptional and

extraordinary – to believe in the impossible and that which is based on faith and

trust in God.

4. They need to create conversation, passionate debate, and capture the intrigue and

attention of others because they are fascinating, enticing, and enthralling.

5. They only matter if you use them.

E. Staying on Mission

1. Course corrections may be necessary – ship to Bermuda – tracking (making

adjustments).

2. Coaching is helping people to stay on mission and in congruence with their vision.

3. A good rule of thumb is you need about 10,000 hours of deliberate practice to

become a world-class expert in a field. Find out where you should invest those

10,000 hours – five years.

4. Follow the Rule of One – doing one thing every day that moves you toward your

goal.

5. Let God’s Word guide the way.

Psalm 119:105

Like headlights on a car at night.


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V. Concluding Thoughts

A. Philippians 3:10-14

B. Hebrews 12:1-2a

1. The Author and Perfecter of our life plan.

2. Fixing our eyes – aphorao – to turn away from all else.

C. Be positive – Be persistent – Be prayerful

D. Proverbs 29:18

1. Vision – chazown – means divine insight – from God

2. Unrestrained – cast off restraint – planning, discipline, accountability

E. We are God’s Optometrists – We Help Others with Their Vision

1. Some are near-sighted and struggle to see the bigger picture – lack faith and the

ability to see and accomplish big things.

2. Some are far-sighted and minimize or ignore matters of character, integrity, and

style.

3. Some are simply blind and don’t see at all – they have no purpose or plan.


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F. 2 Timothy 4:7

1. Paul ran his race – he completed his objectives – he passed the test – he stayed true

to the mission

2. Course – dromos – literally, the “course of life”

G. Not Burn Out – Not Rust Out – but Finish Out in Jesus’ Name!


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MLCA 109:

Coaching Through Midlife Career Transitions

Dwight Bain, M.A.


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Abstract

This lesson will describe a formula to help those who have been laid off or fired reposition

themselves in order to become more successful. Participants will learn how, as a coach, one

may teach others how to best approach career changes and move forward in a particular

career.

Learning Objectives:

1. Participants will be able to describe the career transition process.

2. Participants will be able to discuss how to assist others through career transition.

3. Participants will be able to identify how to help others target new career opportunities.


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I. Introduction

A. 75% of people in America have been fired or laid off at some point in their

professional career.

B. One must reposition him/herself in order to adjust to the changes of life.

C. CAREER: a process used to help one identify where he or she best fits and where God

has called him or her to.

II. CAREER

A. Calm down

1. Help people to understand the normalcy of career transition.

2. No matter how secure one thinks his or her job is, it can be lost.

3. Get people past fear and panic in order to help them resist making a bad situation

worse.

4. When an individual is desperate, he or she does not interview well.

5. As a coach, ask about their education and experience, and what he or she enjoys

doing.

B. Take Positive Action

1. Do not spend time looking in and dwelling on the past.


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2. Guide people towards positive action: Looking towards what is ahead and moving

forward.

3. Instead of panic, become able to plan.

4. Job targeting.

5. Challenge people about their previous work.

C. Relationships

1. Leveraging relationships: Being able to connect with people that you know and

move forward.

2. Tell everyone.

www.linkedin.com

www.zoominfo.com

Write reviews on websites in order to better connect with others

3. Having relationships and using the Internet magnifies career opportunities.

D. Educate

1. Educate people about real job value.

www.careerbuilder.com

2. How much will the market bear for your type of job?

3. Pestering vs. Persistence


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E. Equip

1. “Now Discover Your Strengths” –Clifton & Buckingham

2. Determining what one is good at

3. Getting to a new level of success through a step-by-step process

F. Rest in God

1. “How Full is Your Bucket” –Clifton

2. Work to keep a positive mindset when your life is in major transition

3. If your bucket is full, you have something to give to other people

4. Equip people to be the salt and light in the world and share their gifts and talents



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MLCA 110:

Visioning and Storyboards in Coaching

Jennifer Cisney, M.A.


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Abstract

Most coaches use some form of storyboard, collage or life map in working with their clients.

This session offers some tools and techniques for creating a visual image to help your coaching

clients define and meet their goals.


1. Participants will be able to describe how visual tools can assist coaches in helping clients

define dreams, set goals and accomplish desired outcomes.

2. Participants will be able to use tools such as storyboards, collages, life maps and other

creative tools.

3. Participants will be able to identify a 10-step process called "visioning" that can be used

with coaching clients.


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I. Introduction

A. Every amazing creation, successful project and significant change starts with a vision.

B. A coach’s role is to help clients create and/or clarify their vision loss.

C. Coaches help build dreams and then make them come true.

D. We need tools and techniques.

E. This course will teach you one technique called “visioning”.

F. Take these tools and make them your own. Adapt them to help you clients dream big

dreams and see them realized.

G. “Go confidently in the direction of your dreams. Live the like you imagined.” –Henry

David Thoreau

II. Why is it Effective?

A. The majority of people are visual learners.

1. Externalize what you feel and see it more clearly.


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B. Explore expectations.

1. Creates a “vision” of the desired end result.

C. Articulate dreams.

1. Creates a visual image of goals.

III. Challenges:

A. Deciding which clients to take through visioning

B. Fears or misconceptions about being creative with storyboards/collages/life mapping

C. Push back – skepticism (inability to suspend analytical thinking)

IV. Coaching and Counseling

A. Remember: If you are coaching and you do not have a mental health background,

there are things that will be outside of your field of expertise.

B. Challenge your clients

C. The journey belongs to the client


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D. Getting stuck or frustrated is good

E. Take this journey yourself before you coach others

V. The Ten Steps of Visioning

A. Step One – Make a Wish

1. Help your client form or clarify the dream.

2. Pray and involve God in the process.

B. Step Two – Search for Images and Words

1. Research phase – gather or create – photos, images, words.

2. Learning to discover what speaks to you or moves you.

C. Step Three – Focus on the Vision

1. How does what you have collected fit into your overall vision/wish.

2. No right or wrong – this is about intuition and self-discovery.

D. Step Four – Compose the Design

1. Start with a draft/layout.

2. People can get stuck or have uncertainty – that is all part of the process.


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3. Coach them through by asking questions, clarifying, making observations – all your

basic coaching skills.

E. Step Five – Explore and Find Order in the Creative

1. Chaos, doubt and fear are a normal part of this process.

2. Why are we afraid to dream big?

3. Prayer and discernment.

F. Step Six – Creating the Collage

1. Materials used.

2. The setting – Ambiance.

3. Creation.

G. Step Seven – Articulate the Vision

1. Meditate.

2. Contemplate.

3. Articulate.


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H. Step Eight – Reinforce the Dream

1. Make the vision and the dream more concrete.

2. Develop plans.

I. Step Nine – Embrace the Reality

1. Coaching into action.

2. Action plans and steps.

J. Step Ten – Celebrate the Dream Come True

1. As a coach, you want to be part of the celebration when dreams come true.

2. Celebrate milestones and small steps as well as the end result.

VI. Concluding Thoughts


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MLCA 111:

The Art of Confrontation: Speaking the Truth

in Love

Eric Scalise, Ph.D.


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Abstract

People think of confrontation as a form of aggression, domination, angry outbursts, attack, and

a number of other negative dynamics. Effective and balanced confrontation is one of the more

difficult skills to acquire, especially for people-oriented individuals such as coaches and

counselors. We are, by nature, relational and therefore may struggle when tensions or conflicts

arise. This is for when we may need to confront a client ourselves or coach a client on how to

confront someone. The good news is that confrontation is a skill and because it is a skill, can be

learned, practiced and perfected.


1. Participants will be able to identify the reasons why people avoid confrontation.

2. Participants will be able to discuss key components of successful confrontation.

3. Participants will be able to apply the ABC Model and be effective in confrontation.


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I. Introduction

II. Definition of Confrontation

A. The word confront derives from the Latin:

1. com – which means “together”

2. frons – which means forehead

3. Webster’s:

To come face-to-face with or stand in front of.

To face with hostility or to oppose defiantly.

To bring close together for the purpose of comparison or examination.

4. The literal translation means “to stand in front of an issue with someone.”

B. Unsuccessful Confrontation – is often an in-your-face monologue with a desired

outcome of power and control.

C. Successful Confrontation – is a face-to-face dialogue between two parties resulting in

a resolution to the problem and an improved relationship between the parties.

III. Resolving Confrontation

A. If another person’s behavior or a particular situation is bothering you then you must

own the decision about how to handle it.


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1. Your options are to:

Avoid the person or situation.

Accommodate the person or situation.

Defer to someone else to handle things.

Confront what’s going on.

B. Not Confronting Can Lead to:

1. Constant complaining – passive-aggressive behavior.

2. Avoidance – too self-effacing or apologetic.

3. Denial – “It’s not really important.”

C. Reasons For Not Confronting:

1. The fear of failure.

2. The fear of rejection.

3. The fear of consequences.

4. The fear of hurting feelings.

5. The fear of losing control.

6. Being unsure of one’s rights.


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D. Unskilled Confronting Can Lead to:

1. Uncontrolled outbursts.

2. Emotional wounding.

3. A false sense of success or resolution.

4. Relational failure.

5. Aggressiveness where one individual’s rights take precedent over another’s

6. Bullying.

IV. Before Confronting:

A. Proverbs 18:13 – “He who gives an answer before he hears, It is folly and shame to

him.”

B. Proverbs 15:28 – “The heart of the righteous ponders how to answer, But the mouth

of the wicked pours out evil things.”

C. Unnecessary confrontation is far less likely to occur when people evaluate their own

behavior and decide if it’s worth it or not.


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D. Before Looking Outward…

1. Look upwards – ask God what He wants in the situation

2. Look inwards – and ask yourself some questions

3. What is upsetting you?

4. What are your expectations?

5. What is the real problem or root cause? – presenting problem almost never the real

problem

6. What are the consequences of the problem?

7. What needs to change? Why? How?

8. Be careful about pre-judging intentions and motives?

9. Many will make what amounts to a fundamental attribution error.

10. The tendency is to either over-emphasize personality-based explanations for

behaviors observed in others (dispositional) or under-emphasize the role and power

of social and environmental influences (situational).

11. Are you acting out your frustrations when you should confront.

12. Gather the facts.

13. Don’t let emotions cloud the issue.


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14. Make no assumptions and draw no premature conclusions.

15. Confront your own feelings of helplessness, hopelessness, or inadequacy.

V. The ABC’s

A. Assuming you want to preserve or strengthen your relationship with this person and

simultaneously get your point across, you need leverage.

1. Proverbs 17:27 – “He who restrains his words has knowledge, and he who has a cool

spirit is a man of understanding.”

2. Colossians 3:12 – “So, as those who have been chosen of God, holy and beloved, put

on a heart of compassion, kindness, humility, gentleness and patience.”

B. ACHIEVE a Connection with the Other Person

1. Instill confidence by demonstrating a strong positive voice.

2. Instill confidence by demonstrating a strong positive attitude.

3. Understand the power of presence in the moment.

4. Pay attention to body language and tone of voice.

5. Be calm and in control yourself – don’t make threats or verbally attack.

6. Create and maintain a safe climate.

7. Be respectful – command respect and not demand respect.


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8. Do not “script” the other person’s lines – use “I” messages – tell people how their

behavior is affecting you.

9. Listen! Listen! Listen!

10. Do not argue or interrupt.

11. Encourage the expression of feelings.

12. Do not minimize, devalue or underestimate the person or situation.

13. Begin where the other person is (spiritually, emotionally, cognitively, relationally,

etc).

14. Accept the person where he/she is (not necessarily their choices or behavior).

15. Use restating and summarizing techniques.

16. Sandwich two positives between statements of confrontation.

C. BREAK DOWN the Problem

1. Look for the major issue(s) or theme(s).

2. Select an example to illustrate.

3. Identify you contribution to the problem.

4. Indicate your desire to resolve the problem.


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5. Try to avoid rabbit trails.

6. Assess how critical the situation really is in terms of thoughts, feelings, behaviors,

experiences, etc.

7. Determine the priorities for effective intervention.

8. Try to distinguish between facts and opinions/beliefs.

9. Avoiding asking why questions and putting the other person on the defensive.

10. Look for those issues that can be attended to easily and quickly.

11. Examine what has been tried already.

12. Look at new alternatives and directions that can be considered.

13. Examine any potential consequences of actions that may be taken.

14. Work toward appropriate ownership of the problem or situation.

D. COMMIT to a Plan of Action

1. Identify all potential support systems and resources.

2. Encourage the formulation of a plan.

3. Set time limits to initiate the plan.


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4. Tell the person that you will follow up.

5. Be firm and supportive in working through resistance.

6. Use personal power first and positional power second.

7. Be proactive and not reactive.

8. Look for win-win scenarios – effective confrontation can lead to eventual

collaboration.

9. Know when you are in over your head and you may need help.

VI. Concluding Thoughts


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MLCA 112:

Advanced Ethics and Ethical Coaching

Dilemmas

Eric Scalise, Ph.D., Dwight Bain, M.A., Rolfe

Carawan, M.Ed.,

and Lea Carawan, M.A.


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Abstract

There are many ethical dilemmas that can arise in any coaching environment. This panel will

discuss some of these dilemmas and provide the participant with helpful information and key

principles for ethical practice.

Learning Objectives

1. Participants will be able to gain principles regarding the ethics of life coaching.

2. Participants will be able to identify the three “C’s” of ethical practice in life coaching.

3. Participants will be able to discuss proper motives for life coaching.


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I. Introduction

A. Ethics are Values in Action

B. Two Key Principles

1. Honor God in all things.

2. Do no harm-make sure that we are always adding value.

C. Do Not Only Be a Christian in Word, but Also in Deed.

II. The 3 C’s of Coaching Ethics

A. Competence

1. A coach must have a previous knowledge and understanding of the area in which

they are coaching a client.

2. “I have connected with God and now I can connect with you.”

B. Consent

1. What is it that the client is agreeing to?

2. Is the client motivated to be coached?

C. Confidentiality

1. Dual relationships in coaching can be effective.


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III. Motives

A. Seeing others succeed

B. Making a difference

C. “If it feels wrong, then it is wrong.”

IV. Closing Thoughts

A. Have Convictions

B. Have a clear conscience

C. Love the people you coach through Christ

D. Honor God in all things


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Appendices


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Life Coaching Agreement

DWIGHT BAIN, CERTIFIED LIFE COACH, NCC, CFLM www.dwightbain.com (407) 647-3900 Fax: (407) 647-8874

Client Name: Date of Agreement:

CONTACT & GENERAL INFORMATION: Address: City: State: Zip: Home # Work# x: Cell# Date of Birth: Email: Age: Married: Single: Divorced: # of children:________________________ Webpage: www. Company name: Title: Referred by:


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CLIENT INFORMATION: Background Information you would like the coach to know: Personal Accomplishments: Calendar of Available Time for coaching: (Days/weeks/hours) Projected time frame that you would like to accomplish your goals:



Primary Known Objectives that you would like to address: What would you like your Coach’s specific role to be?



COACHING AGREEMENT

COOPERATION

It is assumed that both parties will be in full cooperation with each other in regards to the agreed upon coaching objectives. Neither party will withhold important information, which would benefit the coaching process, nor will either party act in any manner which would interfere with facilitation of the coaching goals in a timely manner.

Fees Coaching fees are based on the services provided. We will meet and have follow-up sessions until you feel that you have accomplished your personal and professional goals. The fee schedule is $________per hour, with no retainer or long-term contract. (Emails are always available between visits.) 24-hour notice is requested for cancellation of a coaching session. “No-shows” will be billed at the scheduled hourly rate. We will talk as often as needed in accomplishing your goals, typically on the telephone. If possible and necessary to enhance your performance, we will schedule to meet in person. Helping you achieve greater success is always our primary objective.

CONFIDENTIALITY

Confidentiality and protection of intellectual property is mutually agreed to be protected by this contract of agreement. Both parties agree that all data, information and work completed during the course of life coaching will remain confidential. No information or materials will be shared with outside sources or other people regarding the work of either party, except with express written permission of both parties.



MODIFICATIONS AND EVALUATIONS

Either party may modify this contract at any time it becomes apparent that modification is needed. The coach agrees to advise and influence ideas and action however the client is always the final decision maker in the coaching process. Both parties agree to re-evaluate this contract every _________ days/weeks/months, (circle one). Client Signature Date Coach Signature Date

©2008, www.DwightBain.com permission granted to personalize this coaching tool for your own coaching practice and then reproduce it providing this disclaimer is not

removed.

http://www.dwightbain.com/



Copyright 2011 AACC All Rights Reserved.

No part of this publication may be reproduced in any form without the expressed written

permission of the American Association of Christian Counselors.

AACC PO Box 739

Forest, VA 24551

Member Services: 1-800-526-8673

advanced life coaching certificate training program · largest christian life coaching organization...

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