Alternative Dispute ResolutionNegotiation and Mediation Skills Training

Toronto • Ottawa

Who Should AttendThe Alternative Dispute Resolution (ADR) Workshops are designed for managers, human resource professionals, government employees, business people, educators, labour relations specialists, health care professionals, consultants, lawyers, other professionals, people who want to be professional mediators, and others who negotiate or deal with conflict.

We have:

Leading trainers Our trainers use an energetic and engaging

approach designed for adult education

Relevant topics We teach skills that you can use at work and

at home

An interactive approach You learn by doing, not just by listening

International respect We teach workshops all over the world

Our TrainingExperience has taught us that the best way for people to develop ADR (negotiation and mediation) skills is through practice and interactive exercises, rather than lectures. Our ADR Workshops involve case studies, role-plays, exercises, videos, and demonstrations.

Who We Are

The Stitt Feld Handy Group offers ADR Workshops in Canada, the United States, Europe, Asia, Africa, Australia, and the Caribbean. In addition to being trainers, Stitt Feld Handy Group instructors are professional negotiators, mediators, and facilitators.

“I loved it. It gave me a superb overview of ADR and helpedme understand negotiation and mediation on a deeper level.”Jasmine Dhillon, Royal & Sun Alliance

STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741

At the end of each workshop, you will leave with a binder of reference materials, a Certificate from the University of Windsor Law School, and a host of new skills.

Executive Certificate in Conflict ManagementCompletion of the ADR, Advanced ADR, Applied ADR, Dealing with Difficult People Workshops and the two online courses (negotiation and difficult conversations) will earn you the new Executive Certificate in Conflict Management, from the University of Windsor Law School.

DAY 12 case studiesWhat causes conflict?What are your negotiation tendencies?How do you avoid negotiation pitfalls?Which style is better, a competitive or a cooperative one? How can you avoid making dangerous assumptions?

DAY 32 case studiesvideo & mediation demonstrationHow do you prepare for a negotiation?How do you deal with strong emotions?How can you be more persuasive?How can you get people to listen to you?How do you handle a number of people at the table?

DAY 21 lecture2 case studiesWhat are the 7 Elements of Principled Negotiation?How do you deal with difficult people?How can you be creative to get better results? What should you disclose in negotiation? When should you say yes and when should you walk away?

DAY 41 lecture3 case studies (supervised by experienced mediation coaches)How do you find people’s underlying interests?How do you mediate to resolve disputes? How can you resolve workplace conflict?How can you prevent mediations from getting out of control?

At the 4-day ADR Workshop you will learn how to use Principled Negotiation, developed at Harvard, and learn how to mediate disputes. You will develop the practical skills and techniques you need to resolve disputes effectively and with confidence. This workshop will give you the tools to manage conflict constructively in the workplace and at home.

Learn how to:• handle difficult issues• deal with emotional people

• negotiate your way out of problematic situations

• resolve disputes while preserving relationships

• mediate disputes

“The course is excellent. I have been using the techniques taught in this course. Very applicable in my everyday life and work. I especially liked the interactive nature of the course that kept me engaged.”Gerard Bergin, Scotiabank

Participants will be given a copy of Mediating Commercial Disputes, by Allan J. Stitt.

STITT FELD HANDY GROUP 1-800-318-9741

Please visit www.adr.ca for a list of association accreditations our workshops are eligible for, including the HRPA and the Law Society of

Upper Canada.

ADR Workshop($2,475 + HST)Approved for 30.75 continuingprofessional development(CPD) hours by the HRPA.

DAY 1Refresher lecture, 2 case studiesHow do you handle inflammatory comments and conduct?How do you deal with gender issues in mediation?How do you mediate harassment cases?How do you deal with emotional people? What should you do if there is a power imbalance?How do you facilitate communications in a charged atmosphere?How do you maintain and build relationships?

DAY 32 mediation case studiesvideo How do you co-mediate?How do you mediate legal disputes?How do you deal with parties who are not forthcoming?What should you do when lawyers are present?How do you manage confidentiality concerns?How do you facilitate in contexts where settlement is not the goal?

DAY 23 mediation case studiesHow do you transition from interests to options?How do you deal with people who lie?How can you make sure people stick to a deal? What should you do if people have different versions of the facts?How do you mediate distributive problems (a fixed pie) when parties do not desire an ongoing relationship?How do you close the gaps between parties and move them through closure?How do you help parties craft appropriate settlement agreements?

DAY 4Lectures, 2 mediation case studies How do you encourage reluctant people to use ADR?How do you deal with difficult personalities?How can you mediate within a workplace?How do you deal with lawyers?How do you modify the mediation model for other contexts?

The 4-day Advanced ADR Workshop builds on the skills you acquired in the ADR Workshop, and is designed for those who want to improve their dispute resolution skills, become mediators professionally or mediate within their company.

• mediate complex cases• deal with power imbalances• address harassment issues in mediation

• handle people who lie in mediations• mediate multi-party disputes• plan and implement a dispute resolution system

“In 15 years of public service and countless courses this is by far the best. I leave today with an enormoussatisfaction and sense of accomplishment...”Mark Hockley, Association of Public Services

Participants will be given a copy of the best-selling book, Alternative Dispute Resolution For Organizations, written by Allan Stitt.

STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741

Learn how to:

Completion of the ADR and Advanced ADR workshops will satisfy the educational requirements for membership in the ADR Institute of Ontario.

Advanced ADRWorkshop ($2,995 + HST)Approved for 32 continuingprofessional development(CPD) hours by the HRPA.

All mediation cases are supervised by experienced coaches who provide personal feedback. All case studies and role plays are done in a private setting, not in front of a group.

The Applied ADR Workshop is the most challenging and most interesting workshop we offer. There are eight difficult mediation role plays, the choice of either the Interpersonal Skills Exercise or the Personal Mentoring Exercise, and every registrant will observe a real mediation with me (or one of our other mediators) after the course.

Eight Mediation Role PlaysAt the workshop, you will participate in 8 complex mediation role plays, each of which is coached. The role plays are followed by instructor-led debriefs on advanced mediation skills. The role plays will cover important issues that mediators have to deal with, such as:

Interpersonal Skills ExerciseDuring the workshop, you will do the Interpersonal Skills Exercise (IPS). You apply your skills to a real problem that you are dealing with, either personal or work-related, and work individually with one of the instructors to find innovative ways to deal with the problem. You will be recorded and your recording will be reviewed with the instructor in a confidential setting. You then keep the DVD recording.

Personal Mentoring ExerciseDuring the workshop, you will have a one-on-one session with an instructor. You will work on a negotiation, communication, and/or facilitation skill set of your choice (which will not be videorecorded). You will have the opportunity to practice those skills with reference to a challenging situation of your choice, using a number of tools that we will provide you. You will be shown new ways to exercise those skills effectively and will be given a chance to practise them. You will receive constructive instructor feedback on how to improve, and will be able to observe the instructor demonstrating tools and techniques relevant to the skills and problem chosen. Each participant will receive at least 1 hour and 20 minutes with the instructor one-on-one (if confidentiality is desired), and up to 2 hours and 40 minutes if working with a chosen partner (each person in the pair would have half the time to work on their problem, with the other partner present to contribute and share in the learning). Participants will leave with an action plan of new approaches to apply to their conflicts.

• parties who withhold or mislead on important facts• obtaining closure• mediating complex issues and parties • evaluative and facilitative styles• shuttle mediation techniques• using pre-mediation meetings and caucuses

• mediating purely financial cases• working from and towards a draft agreement• handling ethical and harassment issues, racism, strong emotions, and entrenched history• mediating with unreasonable parties• confidentiality issues

Option

A

Option

B

After the course, you will have the opportunity to sit in on a real mediation with one of our mediators. The mediation will take place in Toronto.For more information or to register, please call us at 1-800-318-9741, or visit www.adr.ca. You can also register by sending back the enclosed registration form.

Observe a Real Mediation

STITT FELD HANDY GROUP 1-800-318-9741

AppliedWorkshop ($3,475 + HST)Approved for 34 continuingprofessional development(CPD) hours by the HRPA.

STITT FELD HANDY GROUP sfhgroup.com/ca

Web-based trainingYou take the courses on-line, over the Internet, at your own pace. You do not need to be a computer expert to take this user-friendly course. During the courses you interact with animated characters who make statements, ask questions, use difficult tactics, express strong emotions, and otherwise create challenging situations. You will have to react to what the character says and does to try to succeed at the task presented to you.

STITT FELD HANDY GROUP sfhgroup.com/caSTITT FELD HANDY GROUP 1-800-318-9741

NEGOTIATION COURSE (negotiate.tv) ($199+HST)

The course is made up of 8 modules, 7 of which are simulated negotiations. In each of the role plays, if you do not negotiate the best deal, you will be told why and asked to try again. You will then be sent back to the end of the last level that you completed successfully. If you get stuck, there is a help feature that will tell you how to respond. Once you have negotiated the best deal, you will be able to review our Negotiation Notes, discussing how the concepts in the module can be applied in the real world. Each set of the Notes also has a section of practical tips. At the end of the course, you will be able to download all 65 pages of the Notes (with a Table of Contents and Index) and therefore have a short book to keep as reference material.

“The material is presented in a way that really stays with you. Excellent!Consistent, confident facilitators who have lots of integrity and enthusiasm. The instructors were very personable and approachable. Excellent knowledge base, confident command of the material. Effective use of humour and sharing of personal experiences. Not something you want to forget about!”Elizabeth Dill, The Hospital for Sick Children

When you complete the course, you will receive a Certificate from the University of Windsor, Faculty of Law that you can print.

We provide discounts to companies and organizations who have groups of 20 or more. You can register for the course and pay for it through a secure on-line intake (credit card) form, or you can call (416-307-0000) or fax (416-307-0011) to provide credit card information to us.

DIFFICULT CONVERSATIONS COURSE(difficultconversations.tv) ($99+HST)

The Online Difficult Conversations Course is designed to help you have the hard but necessary conversations that we all have to face. In each of the 5 course modules, you will have to react to what the character says, answer questions, ask other questions, and try to achieve your objective.

ONLINE COURSESEach course is approved for 7.5 continuing professionaldevelopment (CPD) hoursby the HRPA.

STITT FELD HANDY GROUP 1-800-318-9741

Other ServicesThe Stitt Feld Handy Group provides a variety of dispute resolution services. We offer workshops focusing on business negotiations and on dealing with difficult people (visit sfhgroup.com for details). We help clients prepare for negotiations and we negotiate on behalf of our clients when they wish. We mediate two party and multi-party disputes in numerous contexts. When parties are

unable to resolve their disputes, we provide arbitration services.

For clients who wish to develop specific skills, we work with them one-on-one as coaches.

We also provide ADR systems design advice to organizations and government when they wish to streamline their internal dispute resolution processes. To find out more about our services, please call us at 416-307-0007 or 1-800-318-9741 or visit

www.sfhgroup.com.

We conduct succinct one-day courses and in-depth multi-day courses and we design customized courses that meet our clients’ needs.

Whether your HR needs to build a new dispute resolution system, your sales people need new techniques, your customer service staff need better ways to deal with angry clients, your managers need to become better negotiators, or there is too much internal

conflict among employees we can build a course to meet your needs.

For more information, contact Elinor Whitmore at 1-800-318-9741 or elinor@adr.ca or visit www.adr.ca

The Stitt Feld Handy Group has developed customized training for the following organizations (among others):

Customized Training

Stitt Feld Handy Group is a proud supporter of the Hockey Hall of Fame

• Campbell’s Soup• Rogers Communication• Chevron• Nestle (AUS)• Dairygold Co-op (Ireland)• Foresters• Vertex (USA)• Torys• Fairfax Printers (AUS)• Alliance Atlantis• Waterfront Toronto• Beaumont Hospital (Ireland)• Petro-Canada• Centennial College• Scotiabank

• Ontario Public Service• TD Canada Trust• Royal Canadian Mounted Police• Canadian Human Rights Commission• Canada Post• Australian Industrial Relations Commission• BDO (USA)• British Dental Association• Department of National Defence• Electrical Safety Authority• Quantas (AUS)• Peel Board of Education• Alcoa (AUS)• Volvo (USA)• Trade Union Congress (Bahamas)

REGISTRATION FORM

The price for the ADR workshop is $2,475+HST

The price for the Advanced ADR workshop is $2,995+HST

The price for the Applied ADR workshop is $3,475+HST

r Yes, I would like to improve my negotiation and mediation skills. Please register me in the following course(s):

r ADV. ADR Workshop, Toronto, Aug. 23 - 26, 2016r Applied Workshop, Toronto, Sept. 20 - 23, 2016r ADR Workshop, Toronto, Sept. 27 - 30, 2016r ADR Workshop, Ottawa, Oct. 18 - 21, 2016r ADR Workshop, Toronto, Nov. 1 - 4, 2016r ADV. ADR Workshop, Toronto, Nov. 15 - 18, 2016r ADR Workshop, Toronto, Dec. 6 - 9, 2016r Applied Workshop, Toronto, Jan. 31 - Feb. 3, 2017r ADR Workshop, Toronto, Feb. 13 - 16, 2017r ADV. ADR Workshop, Toronto, Feb. 28 - Mar. 3, 2017r ADR Workshop, Ottawa, Feb. 28 - Mar. 3, 2017r ADV. ADR Workshop, Ottawa, Mar. 21 - 24, 2017r ADR Workshop, Toronto, Mar. 28 - 31, 2017

r ADR Workshop, Toronto, May 15 - 18, 2017r Applied Workshop, Toronto, May 30 - Jun. 2, 2017 r ADR Workshop, Toronto, June 20 - 23, 2017r Applied ADR Workshop, Ottawa, July 18 - 21, 2017r ADR Workshop, Toronto, July 25 - 28, 2017r ADV. ADR Workshop, Toronto, July 31 - Aug. 3, 2017r Applied Workshop, Toronto, Sept. 26 - 29, 2017 r ADR Workshop, Toronto, Oct. 2- 5, 2017 r ADV. ADR Workshop, Toronto, Oct. 24 - 27, 2017r ADR Workshop, Ottawa, Oct. 31 - Nov. 3, 2017r ADR Workshop, Toronto, Nov. 7 - 10, 2017r ADR Workshop, Toronto, Dec. 12 - 15, 2017

ONLINEwww.adr.ca

MAILSend form to:

Stitt Feld Handy Group180 Duncan Mill Road

4th Floor, Toronto, ON

M3B 1Z6

FAXFax form to:

(416) 307 - 0011

PHONE(416) 307 - 0000

1 - 800 - 318 - 9741

Discounts: A 20% discount will apply if 5 or more people register from your organization during the same calendar year.

Cancellation Fees: A fee of 50% of the Workshop fee will be charged for cancellations made up to two weeks prior to the scheduled date for the workshop. The full fee will be charged for cancellations made less than two weeks prior to the workshop date or if participants fail to attend without notice. A delegate substitution, with the required prerequisites, is welcome, up to the workshop commencement date.

Rescheduling Fee: An administrative fee will be charged for a change in workshop dates of $250 + HST for the ADR Workshop, Advanced ADR Workshop, Become A Powerful Negotiator Workshop, Dealing With Difficult People Workshop and Coaching For A Better Workplace, $500 + HST for the Applied ADR Workshop, and $150 + HST for the Winning Over Irate Customers Workshop, if the change is made in the 8 weeks before the workshop

4 w a y s t o contact us

and register

www.adr.ca

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For inquiries, please call us at 1 800 - 318 - 9741 / 416 307 - 0000 or email us at contact@adr.ca