administrative burden reduction over time: literature review, trends and gap analysis

Administrative Burden Reduction Over Time: Literature Review, Trends and Gap Analysis

MORTEN MEYERHOFF NIELSEN NUNO R. CARVALHO LINDA VEIGA LUIS S. BARBOSAUNU-EGOV & TTU-RND UNU-EGOV UNU-EGOV & UMinho UNU-EGOV & UMinho

Administrative Burden Reduction Over Time ICEGOVE2017 - New Delhi | March 7, 2017 | 2

Background

• Study (2016) found a scarcity of EGOV for ABR case studies.

• Arendsen et al. (2014) analyze the administrative infrastructure for business-to-government information transfer in the Netherlands.

• Positive perceptions of the gains in terms of cost savings prevail.

• Organizational characteristics such as size, attitude and capacity of ICT staff, are positively correlated with perceived burden reductions and effectiveness of implementation.

• Organizational readiness is the key factor for adoption of electronic public services.


Objectives

• General objectives• Deeper insight in the ABR literature• Identify which sub-topics require further attention

• Specific objectives• Identifying trends and patterns in the current literature• Analyze case studies• Perform comparative analysis• Determine which models (esp. their quantification) are most popular


Some Definitions

Administrative burden is…the cost to business or citizens of carrying out administrative activities that they would not carry out in the absence of regulation, but that they have to undertake in order to comply with it… (OECD, 2008)

Regulation is…the act of regulating, i.e. an authoritative rule dealing with details or procedure, a rule or order issued by an executive authority or regulatory agency of a government and having the force of law… (Merriam-Webster)

Administrative cost…the costs to business or citizens of carrying out administrative activities in order to comply with regulations that impose information obligations (IOs)… andcompliance cost... the total costs incurred in complying with a given regulation (OECD, 2008)


Publication Patterns

Of 742 papers, 122 are relevant (16.4%). Number of relevant publications identified out of total publications by year (1 January 1970 – 31 May 2016)


Publication Patterns

Word cloud of words found inrelevant papers’ abstracts, byfrequency (bigger font sizeimplies higher frequency).


Methodology Patterns

Prevailing methodologies used as apercentage of relevant papers identified.

A large number of studies use a mix ofmethodologies.

The dominating method is indicated.


Methodology Patterns


Type of Study Patterns

Type of studies as a percentage of relevant papers identified.


Type of Studies Patterns

Emergence of the SCM, have led to increased policy focus and increase in studies.Comparative studies are limited often due to a lack of good quality data.


Countries Covered by Single Case Studies

Comparative studies tend to be empirical studies and focus on 20+ countries or groups of mainly EU countries.


Topics Covered of Total Relevant Papers

Overwhelming focus on businessrelated burdens, incl. growth, job-creation, through reduction of red-tapeand increased backoffice efficiency.


Topics Covered Over Time


Stakeholders and End-users Addressed in Research

Overwhelming focus on backendburden reduction followed by theprivate sector related service areas.


Stakeholders and End-users Addressed in Research


Gaps and Conceptual Framework

Overview of the relevant papers analysis, across the four analyzed dimensions.


Gaps and Conceptual Framework

1. Lack of empirical evidence, of cross-organizational and cross-country comparisons,drawing good practice conclusions.

2. Limited focus on ABR initiatives benefitting citizens, citizen orientated publicservice delivery and access, as well as addressing the UN SDGs.

3. The role of stakeholders, interest groups and end-users in shaping and influencingABR, either by proposing, instigating or driving ABR initiatives.


Conceptual Model

• A context, content, process model (CCP model)

• Four dimensions• Micro-dimensions • Stakeholders who influence it


Next Steps

• Step 1 (currently ongoing)• Address the three key gaps identified.• Draw on the findings of existing research and practical experience.• Revisit existing framework for ABR, ICT facilitated innovation .

• Step 2 • Develop a framework and toolkit.• Test framework and toolkit (case studies and pilot-projects).• Adjusted as required.

• Step 3• Publish

THANK YOU. ANY QUESTIONS?

MORTEN MEYERHOFF [email protected]

MORTEN MEYERHOFF NIELSENUnited Nation Operating Unit for Policy-Driven Electronic GovernanceCampus de Couros, Rua Vila Flor 1664810-445 Guimarães, Portugal

Tel +351 93 05 97 009 / +372 59 06 07 09 / +45 23 92 22 91Mail [email protected] / [email protected] / [email protected] @mortenmeyerhoffLinkedIN mortenmeyerhoff

administrative burden reduction over time: literature review, trends and gap analysis

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