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Process development expereince in Hungary

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Page 1: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Process development expereince in Hungary

Page 2: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government
Page 3: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Our approach

• Process optimization - Simplification- Less administrative burden

• Electronization– Smart e-government services– Data connection (one-time data)

Page 4: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Project selection

Application form arrives-

CD

1Checking of documents

5

NONO

Correction

6

YESYES Scoring by experts

7Committee

prepares the decision

8

Registry of the application

2

Rejection of the application

3

NONO

NDA makes decision.

9

YESYES

Rejection- No support

10

Objection

11

NONO

Supporting

12

Modified supporting

13

ModifiedModified

Objection

14

fullyfully Contracting process

15

Objection.

4

Page 5: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Contracting

Contract modification necessary

1

Who has noticed?

2

NDANDA NDA informs the applicant and reconciliation

4

Correction of the documents

7

Applicant sends a contract

modification request

3

ApplicantApplicant

All documents correctly avaiable?

6

Checking of documents

5

NONO

YESYESNDA decides

about the request.

8

Decision NODecision NO

Decision YESDecision YES

Restore or terminate contract

9

NDA signs the modified contract

10

Applicant signs the contacrt

11

Information to project support decision

1The applicant agrees with the decision

3

NONO

Objection to the decision

4

YESYESApplicant

sends back the contract documents

5 Is the documentatio

n correctly avaiable?

7

NONO

Correction of the

documents

8

Sending a draft of the

contract to the applicant

2

Applicant sends back the signed contract

6YESYES

YESYES NDA signs the contract

9

Page 6: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Reduction of administrative burden

• Submission of application on CD • Shorter and simplified application sheets • Simplified way of declaration • Limited number of Annexes• Reduced number of contract

documentation• Mimimum documentatation for contracting

Process optimization

Page 7: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Process optimization – project selection

Simplification

•Single Operations Manual•Standard selection procedure•Simplified decision making•Shorter deadlines on the institutional side•Electronic communication prioritized

Page 8: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Fully paper-based

E-submission combined with

declaration

E-submission combined with authentication

E-submission combined with paper

Levels of process electronization

Level 0 Level 1 Level 2 Level 3

Page 9: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Components of process electronization

Capacity

IT development•User surface•Institutional surface•Instant messagingProceduresProcedures

Page 10: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

E-tools

Call finder

Homepage Beneficiary e-toolsBeneficiary e-tools

Beneficiary Wednesday

Institutional e-toolsInstitutional e-tools

Beneficiary finder

Offline filling-in tool

Online follow-up

Instant messenger

E-contracting

Online evaluation

Automatic decisions

Data connections

Reminders

Page 11: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Development of coding

Page 12: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Planning: pilot project– universal solution certificate service provider from the market– simple, common & important part of the procedures

part of financing– more institutions MAs, IBs, CA, Treasury – limited number of users 264

Design: 6 months– detailed TS– workaround plans– smooth change management

Development: 2 months

Planning and development

Page 13: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

264 users from 14 institutions– identify– register– equip– train

Introduce something untouchable…Make users like the tool…Measure results, benefits, advantages…Involve more

– users– parts of procedures

Introduction….

Page 14: Process development expereince in Hungary. Our approach Process optimization -Simplification -Less administrative burden Electronization – Smart e-government

Thank you for your attention!

[email protected] - Hungary