Active Shooter Incident and Airport Disruption After Action Review Summary List of Observations Recommendations Board of Airport Commissioners March 18, 2014

Briefing Outline

• Incident & Response • After Action Review Structure • General Characterization of Findings • Actions Implemented/Underway • Next Steps

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Scope, Scale, Complexity

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2013 Statistical Profile

• 66.7 MAP I 2013 (182.7K/day) • 615,000 total aircraft operations

(1,684/day) • 95 passenger & cargo airlines • Largest O&D airport in U.S. • 70,000 vehicles trips/day • 54,000 total employee badges 4

INCIDENT & RESPONSE

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Los Angeles Airport Police

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• The Los Angeles Airport Police has served at LAX for 64 years.

• Largest dedicated airport police agency in the nation, 1100 sworn and civilian personnel.

• The Los Angeles Airport Police serves as the primary law enforcement

agency charged with safety and security at LAWA’s three operational airports (LAX, ONT, and VNY), per TSA Regulation and City Charter.

Deployment and Strategies • High Visibility to provide deterrence, assurance and response capability

• Perimeter and Airfield mobile patrols

• Checkpoints at airport entry points

• Central Terminal Area Patrols and Footbeats

• Bicycle patrols – Patrol and Traffic

• Segways

• Motor Deployment and Commercial Enforcement

• High Visibility “Code Alpha” patrols

• “Ramp sweep” operations

• Personal contacts with public and tenants

• Plainclothes details - DEA, FBI, ICE and LAX Crime taskforces

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Terminal 3

09:20 AM Suspect enters Terminal 3 ticketing lobby with assault rifle hidden inside

a carry-on bag

Shooting Timeline

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09:20 AM Suspect removes assault rifle

from bag and shoots TSA Officer Gerardo Hernandez

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Gate 35

Shooter enters satellite area

LAXPD officers stop the threat and take suspect into custody

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Terminal 3

LAXPD officers respond to shooting

Shooting Re-enactment

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X 09:20 AM Suspect shoots TSA officer.

09:21:22 seconds, Dispatch broadcasts “shots

fired in Terminal 3.”

4 MINUTES, 8 SECONDS Total elapsed time from help call to

suspect taken into custody

LAX SHOOTING TIMELINE

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09:25:30 seconds, LAXPD officers report “suspect down at Gate 35.”

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EVACUATION & SHELTER

AIRFIELD EVACUATION

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APPROXIMATELY 3,500 PASSENGERS

AT TBIT BUS GATES

CTA EVACUATION Passengers

evacuated to the roadways and LOT C

Others chose to leave the

area

Passengers continued to make their way to the

airport

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CUSTOMER CARE & COMMUNICATION

• 23,000 PAX at LAX • 12 Shelter/evacuation sites • 16,000 bottles of water handed

out • 36 airfield bus trips to transport

PAX from T1,2,3 • Reliant Medical Center - 400 PAX • LA Co Mental Health /Dept. of

Disabilities/ Red Cross • Provided water and snacks • Supported 33 PAX in shelters

with cots and blankets • Counseling 9 days Post event

• 25 Everbridge messages • 6 Stakeholders’ Conference calls • 3 News Conferences • 506 Tweets = 261,805,059

Potential Impressions • 388 direct conversations with

Twitter followers • 16 “LAX Condition” News

Updates • LAX Website updates • 550,000 views in first 3-hours of

incident 16

OPERATIONAL IMPACTS

• Flight Operations: 1,550 Scheduled--1212 operated • 86 Diverted • 252 Cancelled • 74 Delayed • Flights held on board

• 16 > 30 minutes • 3 > 3 hours • 2 > 4 hours • 1 > 6 hours

• International Flights • All arrived – No diverts • Departures delayed 17

Mayor Garcetti & Board of Airport Commissioners

Requested

After Action Report

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LAWA After Action Report Structure

• Broad-based internal LAWA effort to collect lessons learned - Parallel efforts by the Public Safety Community (APD, LAPD, LAFD) and by airport operations to include the broader airport community - Over 25 stakeholder meetings, engaging over 100 people, both internal and external to LAX - Staff reached out across key LAWA organizations, city agencies, federal partners (FAA,TSA,CBP), and 25 Airlines at LAX • ICF International – Objective Third Party Support

- Facilitate debriefings on incident management, information sharing, and public communications - Harmonize inputs and prepare a high-level report and action plan for improvement; schedule, milestones and accountability 19

Characterization of Findings

• Immediate tactical response by Airport Police was swift, heroic, and

well-executed as a result of prior active shooter training

• Collaboration with and support from response partners was good and key leaders got together, made joint decisions and got it done

• CTA roadway and terminal recovery might have advanced faster but had to be phased with security operations and police vehicle clearing

• Terminal 3 was rapidly repaired and returned to service once FBI approval was received, though its investigation was still underway

• The LAWA emergency management program is steadily maturing, has

a full plate of initiatives underway but needs some bolstering, is perhaps under-resourced and requires a stronger charter and plan

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Characterization of Findings (cont.)

• Challenges on November 1 largely centered around: - Prevention - Incident management build-out and integration - Mass notification and public communications - Terminal evacuation and interim sheltering - Mass care in the context of extended customer service - The need to mobilize a greater “Whole Community” response

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Public/Passenger Questions & Impacts

• Evacuation – What do I do? Where do I go? • Communication – What’s happening?

• How long does this last? • Can I catch my outbound flight?

• Customer Care • Water/food/essentials • Re-uniting with personal belongings • Medications & medical care • Transportation

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Actions Implemented

• Wireless Emergency Alerts (WEA) - mass notification system for cell

• Panic Buttons – daily testing • ART: Airport Response Teams - Customer Care &

Communication utilizing LAWA workforce • PODs (Points of Distributions): Strategic placement of

critical resources on and off LAX (under development) • Trunk Top Training: LAFD, LAPD, APD & Airport OPS - field

drills with ICP emphasis under UC • Tactical EMS response

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Underway • 7911 – communication program & phone stickers

• Los Angeles County Alert partially in place today for hard lines

• Ring Down Lines: Install to key EM partners and stakeholders: EOC, RACER, LAFD,

Airline operation centers, APD FAA tower

• Terminal Floor warden program - to engage stakeholder involvement in the update,

design and real-time activation of evacuation plans for future events

• Event Communication Program: Working group formed and meetings underway

• DAC (Disaster Assistance Center): Develop for a catastrophic event wherein LAWA is

the host

• Upgrade Terminal Public Address Systems: Project scoped & Phase I underway

• Landside Evacuation Plan

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Next Steps • Complete Airport Emergency Plan and Annexes – April 20 • Implementation Matrix - Fill in priorities, cost estimates &

schedule • Speed/ease of APD notification ( 911 handoff) • Emergency Preparedness/Management • Incident Command Post/Department Operations Center • Communications & Customer Care

• Obtain/Assign resources • Report to BOAC Quarterly

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